In a recent blog from CQC Prof Bola Owolabi CBE, Chief Inspector of Primary Care and Community Services, wrote about how CQC use feedback to improve care.
As a Chief Inspector at the Care Quality Commission (CQC), I’m keenly aware of the importance of people’s experiences of care. They are vital to help us understand the quality of care locally and nationally across England — and how we can support health and care providers to improve.
When people share feedback about their care, they’re helping us to do something that policies and data alone cannot do: to build a clearer picture, using lived experience, of what services really feel like for the people who use them. People’s feedback gives our inspectors, as well as providers, invaluable insight into where care is working well and where it needs to improve.
We need to understand whether care feels safe, whether people are being treated with compassion and dignity, and whether services are meeting people’s individual needs effectively in practice — and not just on paper. This helps us to regulate health and care services, take action where needed, and improve outcomes for everyone.
We have the perfect solution to gather impartial feedback for your next inspection, our Impartial Feedback Survey is designed to collect feedback aligned to CQC KLOEs and provides a comprehensive report and development plan to support your policies and data, evidencing your commitment to continual improvement. Free for HCPA Standard Members and available to all other members for a small cost, contact us here to find out more about the Impartial Feedback Survey.