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The HCPA Impartial Feedback Service (IFS) is currently on hold. Due to the COVID-19 pandemic, we have made the decision to postpone the service until April 2021, as we realised it would be difficult to ask for feedback from families, service users and professionals during this time.

To help gather feedback about your service and to gather vital information on the training needs of your staff, we have extended the Skills Training and Needs Service (STAN) to incorporate a more in-depth look into how your staffing team feel about their confidence, competence and knowledge within their job role plus feedback from your staff on key business areas. We have called this STAN+.

STAN+ provides:

  • A dashboard overview of the feedback
  • A personal dashboard of feedback from individual staff members
  • 360° Feedback option allows you to compare staff members perception to their line managers <- COMING SOON!

Survey questionnaires are electronic and simple to complete. The clear and concise reports will highlight where gaps exist in your companies training needs, and will identify on an individual basis how your staff feel about their ability to perform well in their job role.

The overall dashboard report gives you feedback from your staff team on vital business areas such as:

  • Safeguarding
  • Infection Prevention & Control
  • Medication
  • Health & Safety
  • Staffing Levels

Example reports

Below are some examples of the types of reports you can expect to see on completion of STAN+:

» Example of feedback from Care Staff
» Example of feedback from Senior Staff
» Example of feedback from Management
» Example of a personal self-assessment report

Hertfordshire County Council Monitoring Teams are utilising the STAN+ service as an aide to their virtual monitoring visits and completion will significantly support this process.

The service is free of charge to all organisations who have a contract with Hertfordshire County Council, and costs just £100 per site for those who do not.

» Contact the Project Lead Mandy Handscomb for more information