HCPA’s Provider Hub

ASK us anything! 

We are your support service, here to answer your questions on all topics Adult Social Care related. 

01707 708108 / assistance@hcpa.co.uk

(Mon to Fri – 9am to 5pm)

Provider Hub

Click on the icons below to quickly find other important information.


Reporting an outbreak

To report an outbreak or positive cases please contact your local Health Protection Team:

0300 303 8537, then select option 1

If calling about an ongoing outbreak or the setting has previously contacted HPT for advice, then it would be useful to have the HP zone number reference number to hand.

HPT can also be emailed eastofenglandHPT@ukhsa.gov.uk (for non-patient identifiable information)

Click here for the outbreak action checklist

Please remember to inform the provider hub assistance@hcpa.co.uk and your monitoring officer of cases and outbreaks.

For further health support, please use 999 in emergencies, or 111 for support.

Prioritisation of COVID-19 outbreaks in the UKHSA Health Protection Team - what does this mean?

To ensure health protection services remain safe and effective a layer of prioritisation is being applied to low-level outbreaks of COVID-19 by UKHSA.

What does this mean?

Outbreaks (2  or more cases) should continue to be reported to UKHSA via contact number: 0300 303 8537/ email address: EastofEnglandHPT@ukhsa.gov.uk (please do not include patient identifiable information in an email). We are confident that settings are equipped with the skills to manage the outbreak with established processes and in line with national guidance. You will receive an email response with instructions to contact UKHSA HPT if :

  • Cases are showing severe presentation of illness*
  • Any hospitalisation or death due to respiratory symptoms
  • Operational issues
  • Flu is confirmed
  • Outbreak is not under control but increasing number of cases
  • Any other concern

UKHSA Health Protection Team will only follow up  outbreaks where there are 3 residents or more, especially if  any of the factors mentioned above  are also present

This change will be kept under review during the winter months.

*Both NICE  & NHS England  provide definition of disease severity – Severe presentation of illness may include breathlessness, inability to complete full sentences, respiration rate >30 breaths per minute, reduced oxygen saturation level, new confusion, chills/rigor, difficult to rouse.

Support Service Directory

Reporting an ARI (including COVID-19) outbreak

If you suspect an Acute Respiratory Infection outbeak (including COVID-19) in your setting you must notify UKHSA HPT

Email: eastofenglandhpt@ukhsa.gov.uk  or via 0300 303 8537

For COVID-19 outbreak, please copy in the HCC Public Health Team into your email: HertsHPT.SPOC@hertfordshire.gov.uk

Note: A recent change has been made to the UKHSA OOH contact number. To contact UKHSA East of England, please use the in-hours phone number for all calls 24/7 – 0300 303 8537.

Click here for the IPC ARI guidance
Click here for the outbreak management process flow chart
Click here for the outbreak management process poster


If you have a staff member who needs support with stress, anxiety, mental health or bereavement,
please pass on details for the ‘Here For You’ programme which can be found here.

Contact the Provider Hub

If you would like to contact the Provider Hub then please call us on 01707 708108 or e-mail us via the button below.