Hertfordshire Care Provider Support Service Directory

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Download our Care Home Directory poster which displays key contact information for services East & North South & West Directory poster

Below you can search our Support Services Directory by viewing all services, filtering by criteria, or searching for a keyword.

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Area of Hertfordshire

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- Please note some areas around Royston fall under Cambridge and Peterborough for health related support.

PictureType of ServiceServiceAvailable toArea of HertofordshireWhen to contact?emailPhoneService HoursService DaysBank HolidaysWeekendsAditional DetailsPostcode
To be addedAdmission Avoidance / prevention of admissionsHAARC (Hertfordshire Admission Avoidance Response Car)Care HomesSouth and WestIf your resident is suffering from symptoms of –Head injuries (without loss of consciousness) / Wounds / Burns & scalds / Joint & limb injuries / Soft tissue injuries / Rib injuries / Back pain / Chest infections / Urinary Tact infection / Dizziness Vomiting / Minor Allergic reactions0345601055206:30 - 23:007 days a weekYesEnsure you are with your resident when you call
To be addedAdmission Avoidance / prevention of admissionsNHS CLCH Urgent Community Response (including Rapid Response, EIV, Frailty Hospital at Home and Virtual Hospital pathways).Care HomesSouth and WestWhen there is a risk of imminent hospital admission but excluding life threatening conditions requiring hospital level care and acute mental health crisis. All pathways are delivered by joint multi-disciplinary teams comprising of Nurses, Paramedics, OTs, Physios and Healthcare Support Workers to prevent avoidable hospital admissions. Care Homes will typically refer patients suitable for an EIV response. The services are available to adult patients living in S&W Hertfordshire and registered with a S&W Hertfordshire GP. Typical Referrals Accepted: Urinary Tract Infection /Falls with no/minor injuries (including patients currently on the floor) / Minor head injuries (without loss of consciousness) / Back Pain / Chest Infections / Joint and Limb pain / Dizziness Vomiting For any life-threatening conditions, call 999 (Not breathing, unconscious, chest pain, signs of stroke, heavy bleeding)Call: 03000 200 656, Option 2, Option 8 Then ask to refer to EIV08:00 - 20:007 days a weekYesYes

All pathways are triaged by the same team who will determine the most appropriate response. At a minimum you will be asked for: Patient demographics, and if relevant: History of presenting complaint, working diagnosis, any commencement of treatment or changes to medication, next of kin details and any observations obtained. NB: For wound and catheter care, please continue to refer to the Community Nurses in the established way.

To be addedEmergency/ General. Prevention of admissionsCall 111 when it's less urgent than 999Care HomesSouth and West; East and NorthFor out of hours health advice from: - GP - Palliative care nurse - Mental health nurse - Pharmacist - DentistFor advice and interventions from a GP, Pharmacist and/or a Dentist as well as advice and interventions around palliative care, mental health, and falls.Call: 111 option *624 hours7 days a weekYesYesEnsure you are with your resident when you call
To be addedEmergency/ GeneralIn an Emergency Call 999Care HomesSouth and West; East and NorthFor life or limb threatening emergencies onlyCall: 99924 hours7 days a weekYesYes
To be addedMental HealthMental Health via Hertfordshire Partnership University NHS Foundation TrustCare HomesSouth and West; East and NorthEarly Memory Diagnostic Support Service Resident with ongoing cognitive issues over 6 months with no diagnosis of Dementia. Referral via GP as will need dementia screening for physical health.Community Mental Health Team (SMHTOP) Residents who have a Primary Mental Health Need – for example: Moderate to Severe Depression, Moderate to Severe Anxiety, Psychosis, Dementia Complex Behaviours associated with DementiaExclusion : Conditions not attributed or associated with a mental health condition (e.g. severe anger),Primary diagnosis of alcohol or substance misuse, social care only, acquired brain injury, significant cognitive impairment due to different types of brain damage (e.g. Neurology, HIV Dementia) Crisis Function Team As above but who may also exhibit challenging behaviour and where in the case of service users without dementia there is evidence of physical frailty Older adults with a dementia or acute mental illness who would benefit from a short period of Crisis and Assessment support to facilitate discharge from hospital Specific short treatments such as medication normally requiring admission to hospital may be considered i.e. those having medicines introduced or adjusted or those requiring monitoring of a new treatment plan Exclusion: alcohol detoxification, Huntingdon’s disease, and Korsakoff’s syndrome, Social care needs only, respite care or service users where physical health needs outweigh mental health problems.Integrated Care Team (East & North Only) Low level mental health needs that are secondary to their physical health needs e.g. low mood due to bereavement, social isolation, adjustment to physical health. Attend Care Home MDT’s for anticipatory advice and supportWhat to expect On referral to our Single Point of Access (SPA) A triage clinician will use information provided to make a decision on urgency of contact. Please ensure the person has been screened/treated medically treatable conditions before referral. A SPA clinician will contact the care home to discuss the referral and gather further information for triaging to the correct team. Information needed: History of presenting complaint, Medical History and recent physical health, ABC/medication/food/fluid/bowels charts as appropriate, any identified risks and how you are managing them. Crisis Function Team The Crisis Function will contact the referrer within the same day of receipt of a referral to agree the level of urgency and a time for the assessment to occur. Urgent Assessments will be completed within 24 hours from the time the team are notified of the referral.Integrated Care Team Contact within 7 days of referralenherts.smhtop@nhs.net. (New patient referrals hpft.spa@nhs.net for non—urgent enquiries) New Patient Referrals 0800 6444 101 24 hours a day 7 days a week Email: hpft.spa@nhs.net for non—urgent enquiries EAST SMHTOP,OT & EMDASS (M-F 9-5): T: 01707 364003 enherts.SMHTOP@nhs.net CRISIS (M-F 9-9, S+S 11-7): T: 01707 364003 M: 07920 823180 enherts.SMHTOP@nhs.net North SMHTOP & OT (M-F 9-5): T: 01438 792190 E: hpft.northherts.smhtop@nhs.net EMDASS (M-F 9-5): T: 01438 792120 E: hpft.northherts.emdass@nhs.net CRISIS (M-F 9-9, S+S 11-7): T: 01438 792130 M: 07500 225381 E: hpft.northherts.smhtop@nhs.net South West SMHTOP & OT (M-F 9-5): T: 01923 837148 E: hpft.swherts.smhtop@nhs.net EMDASS (M-F 9-5): T: 01923 837154 E: hpft.swherts.emdass@nhs.net CRISIS (M-F 9-9, S+S 11-7): T: 01923 837148 M: 07971992012 E: hpft.swherts.smhtop@nhs.net North West SMHTOP & OT (M-F 9-5): T: 01442 215628 E: hpft.nwherts.smhtop@nhs.net CRISIS (M-F 9-9, S+S 11-7): M: 07827 881635 E: hpft.nwherts.smhtop@nhs.net Integrated Care Team (East and North) (M-F 9-5): T: 01707 364070 E:hpft.integratedcareteam@nhs.net Discharge to Assess Team (County-wide) (M-F 9-5): E: hpft.integratedcareteam@nhs.netAll services (except Crisis Function) Monday to Friday 9am to 5pmCrisis Function Team: Monday to Friday 9am to 9pm Saturday & Sunday 11am to 7pm New patient referrals 24/7 0800 6444 101 / hpft.spa@nhs.net for non—urgent enquiriesOpening Hours: 09.00 - 17.00 Monday - FridayAll services (except Crisis Function) Monday to Friday 9am to 5pmCrisis Function Team: Monday to Friday 9am to 9pm Saturday & Sunday 11am to 7pm11am to 7pmFull list of services, opening hours and contacts can be found here
To be addedCommunity Trust Specialist Teams / prevention of admissionsCommunity Adult Health Services (CAHS)Care HomesSouth and WestCommunity nurses, community matrons, physiotherapists, occupational therapists and specialist palliative care nurses who support with: - Wound care management - Chronic disease management - Palliative treatment and care - Injections/eye drops - Tissue viability - Leg ulcer management - PEG management - Bladder and bowel management - Therapy assessments and treatmentsCall: 03000 200 656 Option 1 08:00 - 22:007 days a week - 08:00 - 22:007 days a week - 08:00 - 22:00Website: Home :: Central London Community Healthcare NHS Trust (clch.nhs.uk)
To be addedEquipmentWheelchair ServiceCare HomesSouth and WestProvide wheelchairs and equipment such as: - Manual wheelchairs - Powered indoor and outdoor wheelchairs - Specialist buggies, wheelchairs and seating for children - Specialist bespoke seating systems for use with a wheelchair - Pressure relieving cushions and some accessories for wheelchairsCall: 0808 1753040 (For current wheelchair users)08.00 - 18.00Monday - Friday *New users should be referred into the service by a qualified healthcare professional such as a GP, district nurse, physiotherapist, occupational therapist
To be addedCommunity Trust Specialist TeamsCommunity Speech and Language Therapy (SLT)Care HomesSouth and WestContact for advice and support relating to: - Difficulties with communication, eating, drinking and swallowing - Newly identified or as a result of medical conditions, such as stroke, head & neck cancer, Parkinson’s disease and dementiaCall: 01438 285287 09.00 - 17.00Monday - Friday
To be addedCommunity Trust Specialist TeamsCommunity Diabetic nursing teamCare HomesSouth and WestContact for advice relating to: - Advice and education for adults with diabetes - Healthy living - Diabetes treatments - Initiation of insulin - Blood glucose monitoring and how to use a glucometerCall: 01707 621152 09.00 - 17.00Monday - Friday
To be addedCommunity Trust Specialist TeamsCommunity dietitianCare HomesSouth and WestContact for advice and support relating to: - Diabetes and weight Management - Nutrition support - Home enteral tube feeding - Long term conditionsCall: 01727 732011 09.00 - 17.00Monday - FridayIMPORTANT: Please see this guide before making referral: Care Home malnutrition pathway
To be addedCommunity Trust Specialist TeamsThe Heart Failure TeamCare HomesSouth and WestKnown to have heart failure and known to the community heart failure team?clcht.westherts.communitycardiology@nhs.net 03000 200 656 (option 2, option 5) 09.00 - 17.00Monday - Friday
To be addedCommunity Trust Specialist TeamsCommunity Respiratory teamCare HomesSouth and WestContact for advice and support relating to: - Pulmonary rehabilitation - Home oxygen - Hospital at home - Community respiratory clinic - Chronic obstructive pulmonary disease (COPD) - Asthma - Bronchiectasis - Interstitial lung disease (ILD) - Obstructive sleep apnoea (OSA) - Non-invasive ventilation (NIV); and tuberculosis nursing serviceRespiratory Advice Line: 07944 960825 09.00 - 17.00Monday - Sunday

Heart failure/COPD Virtual Hospital (These services can also be accessed directly Respiratory: Mon – Sun 9am-5pm Respiratory Advice Line: 07944 960 825
Heart Failure: Mon-Fri 9am – 5pm 03000 200 656 (Option 2 then Option 5)

To be addedPharmacyICB Medicines Optimisation in Care Homes (MOCH) TeamCare HomesSouth and West; East and North• To request medication system and process reviews ( routinely undertaken every 2 years ) • To ask for advice around medicines management in care homes for example covert administration , homely remedies , self-care and prn medication • To ask for advice around legislation and medicines policies in care homes • To ask for support investigating medication errors • To ask for advice around ordering medication and reducing waste medicationhweicbenh.pharmacycarehomes@nhs.netn/a 09.00 - 17.00Monday - FridayNot availablePlease only email personal data from a secure email account, such as NHS.net.
If you do not know if you're email service is secure, contact the HCPA data protection service 01707 708018 / dataprotection@hcpa.co.uk
To be addedEnhanced Care Home SupportICB Care settings quality improvement team (Previously CHIT)Care HomesSouth and WestTraining need identified to support the prevention of avoidable hospital admissions and to provide the best quality carehweicbhv.chitnurse@nhs.net - Response within 24 hours Mon- Fri 09.00 - 17.00Monday - Fridayn/an/a

For specific care provider discussions contact –
(response within 24 hours Mon-Fri)

South and West Herts

  • Alison Trueman - Care Setting Quality Improvement & Primary Care Link nurse Lead - alison.trueman4@nhs.net
  • Tina Masters - Quality Assurance and Improvement Lead-tina.masters@nhs.net

East and North Herts

  • Quality Assurance and Improvement Lead – emma.slater5@nhs.net

West Essex

To be addedPharmacyFor Patients with Needle PhobiaCare HomesSouth and WestHPFT support patients with needle phobia and the referral route is the same as for any other IAPT referral: https://www.hpft-talkingtherapies.nhs.uk/ 09.00 - 17.00Monday - FridayPlease can you encourage people to make a self-referral via our patient portal available on our webpage HPFT-iapt.nhs: Homepage | HPFT IAPT Services (hpft-talkingtherapies.nhs.uk)
To be addedAdmission Avoidance / prevention of admissionsHospital at Home (Previously Prevention of Admission)Residential care homes, Supported Living services and Homecare organisationsEast and NorthResidential and Nursing Care Homes have access to the Hospital at Home service for same day urgent responses to avoid patients being admitted to hospital, including end of life. Please use this service if you are concerned that a resident may require a hospital admission for an urgent but non-life-threatening condition. This is not for everyday issues; your regular GP will continue to deal with these.hct.urgentcommunityadults@nhs.netCALL 0300 123 7571 - choose Option 3 and listen for Hospital at home option08:00 – 20:00, For same day urgent visits, the last referral for therapy 16:00, and nursing 18:007 days a weekEmail: hct.urgentcommunityadults@nhs.net . View the poster here

We do not accept patients with life-threatening conditions which require hospital care, people experiencing acute mental health crisis or any routine medical issues which can be dealt with via the person's GP		SG1 4AB
To be addedPalliative Care, End of Life Support and Bereavement & Wellbeing ServicesGarden House Hospice Care, Rennie Grove Hospice Care and Peace House CareCare HomesNorth, South and WestProvides specialist palliative and end of life care advice and support for people and professionals to help avoid unnecessary or unwanted hospital admissions.East and North Herts: 07843 218316. South and West Herts: 07736 976744. NORTH HERTS & STEVENAGE: Garden House Hospice Advice Line - 01462 416794. West Herts: Rennie Grove Peace Hospice Care Coordination Centre 01923 60 60 30 from 8am to 6pm, 7 days a week. Urgent calls only after 6pm or email coordination@renniegrovepeace.orgWeekdays 9 - 5Weekdays 9 - 5 24-hour advice line North 01462 416794, East 01707 382575, West 01923 33535624-hour advice line North 01462 416794, West 01923 33535624-hour advice line North 01462 416794, West 01923 335356IMPORTANT: Key contact numbers can be found here for all parts of the county:
Click here for contact information
To be addedMental HealthMental HealthCare HomesSouth and West; East and NorthA resident experiencing a mental health problem for the first time or needs urgent help. (If your resident is already using the service contact their case worker directly).Informal Advice UPPER LEA VALLEY, LOWER LEA VALLEY, WELHAT, STORT VALLEY & VILLAGES: 01707 364003 NORTH HERTS, STEVENAGE: 01442 275628. New Patient Referrals: 0800 6444 101Informal Advice UPPER LEA VALLEY, LOWER LEA VALLEY, WELHAT, STORT VALLEY & VILLAGESNORTH HERTS, STEVENAGE 9am – 5pm (Mon – Fri)New Patient Referrals 24 hours a day 7 days a weekEmail: hpft.spa@nhs.net for non-urgent enquiries
To be addedEnhanced Care Home SupportCare Home Clinical LeadsCare HomesEast and NorthCare Home Clinical Leads can provide advice and support with completing care plans, including advanced care planning and treatment escalation plans. CHCLs also provide training, education and advice for care homes and co-ordinate regular multi-disciplinary meetings to discuss complex residents.Care Home Clinical Leads - Stort Valley now Joanne Sexton Joanne.sexton@nhs.net - WGC Claire Watts claire.watts13@nhs.net -Stevenage South Amy Lemon amy.lemon@nhs.net -Stevenage North Katy Ball katy.ball4@nhs.net -Hoddesdon and Broxbourne Sam Norris samantha.norris7@nhs.net -Hertford and Rurals Sarah Turner sarah.turner47@nhs.net -Hatfield Linda Parry linda.parry2@nhs.net0300 123 7571 09.00 - 17.00Monday - Friday

Care Home Clinical Leads

Stort Valley now Joanne Sexton Joanne.sexton@nhs.net

WGC Claire Watts claire.watts13@nhs.net

Stevenage South Amy Lemon amy.lemon@nhs.net

Stevenage North Katy Ball katy.ball4@nhs.net

Hoddesdon and Broxbourne Sam Norris samantha.norris7@nhs.net

Hertford and Rurals Sarah Turner sarah.turner47@nhs.net

Hatfield Linda Parry linda.parry2@nhs.net

To be addedEnhanced Care Home SupportFrailty Nurse (North Herts only)Care HomesEast and NorthAssess residents for frailty and offer a Personalised Care and Support plan which includes Advanced care planning. Also review residents who are generally deteriorating and offer 4 monthly reviews.hct.carehometeam@nhs.net 09.00 - 17.00Monday - Friday
To be addedSensoryHCC Sensory ServicesAll ProvidersSouth and West; East and NorthReferrals can be made through various sources including CVI from hospitals, professionals and self-referrals. Referrals from professionals can be made directly to Sensory Services Duty on:sensory.services@hertfordshire.gov.uk01442 454832 09.00 - 17.00Monday - Friday
To be addedSensoryHertfordshire Hearing Advisory ServiceAll ProvidersSouth and West; East and Northinfo@hhas.org.uk01707 324582 09.00 - 17.00Monday - FridayWebsite: www.hhas.org.uk
To be addedSensoryHerts Vision LossAll ProvidersSouth and West; East and Northoffice@hertsvisionloss.org.uk01707 324 680 09.00 - 17.00Monday - FridayWebsite- hertsvisionloss.org.uk/contact-us/
To be addedEquipmentHertfordshire Equipment ServiceAll ProvidersSouth and West; East and Northhesenquiries@hertfordshire.gov.uk01707 292555 09.00 - 17.00Monday - Friday PLUS out of hours servicesee out of hours servicesee out of hours serviceWebsite: click here

Out of hours service: click here
To be addedCommunity Trust Specialist TeamsHILS NAT Service (Nutrition Accreditation)Care HomesSouth & West HertsHealth & Independent Living SupportNAT@hils-uk.org0330 2000 103 09.00 - 17.00Monday - Friday

The HILS NAT team provide care home staff with tailored training sessions to help you provide the best support for your residents’ nutritional needs. Care homes that provide excellent levels of nutrition support can achieve a bronze, silver, or gold accreditation in Nutrition Awareness. This quality marker will help people choose the right care home for them and recognises the hard work of care home staff in looking after their residents’ nutritional health. Delivered in partnership with Herts Valleys Clinical Commissioning Group and Hertfordshire Integrated Nutrition and Dietetic Service (HINDS). This service is free to care homes catering to older people and people with learning disabilities. For more information, visit: https://hils-uk.org/support-for-groups/nutrition-awareness-training/

Additionally complete the referral form and send to hct.westherts.dietinfo@nhs.net for the Nutrition and Dietetics team from Hertfordshire Community NHS Trust

To be addedCommunity Trust Specialist TeamsHCT Nutrition Support ServiceCare HomesEast and NorthA written referral should be sent to the single points of contact. For patients whose GP is in East and North Hertfordshire please send the referral to hct.dietetic.enherts@nhs.net. GPs can refer using the form on ARDENS. For patients whose GP is in Herts Valleys please send the referral to hct.westherts.dietinfo@nhs.net. GPs can refer using the form on DXS. The referral should include details of the patients past medical history recent diagnosis reason for referral drug therapy relevant blood results any social information that would have implications on the treatment plan01707 388000 09.00 - 17.00Monday - FridayPlease note this guidance document before making a referral: care-home-managing-malnutrition-pathway (icb.nhs.uk)
To be addedLearning Disability SupportCommunity Learning Disability TeamCare Homes, Homecare and Supported Living servicesSouth and West; East and NorthLearning disability nurses in each adult disability social care team working with people aged 25 and overEastHerts.ADT@hertfordshire.gov.uk / NorthHerts.ADT@hertfordshire.gov.uk / Stevenage.ADT@hertfordshire.gov.uk / WelwynHatfield.ADT@Hertfordshire.gov.uk /Dacorum.ADT@hertfordshire.gov.uk / StAlbans.ADT@hertfordshire.gov.uk /WatfordThreeRivers.ADT@hertfordshire.gov.uk;East: 01438 843111. North: 01438 845629. Stevenage: 01438 845529. Welwyn Hatfield: 01438843600. St Albans: 01442454300, Dacorum: ; 01442 454444. Watford three rivers: 01442454343 09.00 - 17.00Monday - FridayPlease click here for contact details sheet
To be addedLearning Disability SupportHealth Liason teamCare HomesSouth and West; East and NorthThe Health Liaison Team A team of specialist healthcare workers who help people with learning disabilities Part of Adult Disability Servicehealthliaisonteam.referrals@hertfordshire.gov.uk01438 845372 09.00 - 17.00Monday - Friday
To be addedLearning Disability SupportAcute Liaison NursesCare HomesSouth and West; East and Northhealthliaisonteam.referrals@hertfordshire.gov.uk01438 845372 09.00 - 17.00Monday - Friday
To be addedLearning Disability SupportEpilepsy Specialist NursesCare HomesSouth and West; East and NorthEpilepsy.Referrals@hertfordshire.gov.uk01442 453017 09.00 - 17.00Monday - Friday
To be addedLearning Disability SupportHealth Improvement and Prevention TeamCare HomesSouth and West; East and NorthWe work with all kinds of care providers and client families, wherever someone has health concerns that can or does lead to an unplanned hospital admission.HIPLD.Team@hertfordshire.gov.uk01438 845372 09.00 - 17.00Monday - FridayN/AN/A
To be addedLearning Disability SupportPurple Star Strategy TeamCare HomesSouth and West; East and NorthPurpleStarStrategy@hertfordshire.gov.uk01438 844681 09.00 - 17.00Monday - Friday
To be addedLearning Disability SupportExpert by Experience AdvisorCare HomesSouth and West; East and Northhealthliaisonteam.referrals@hertfordshire.gov.uk01438 845372 09.00 - 17.00Monday - Friday
To be addedLearning Disability SupportCreative Practitioner & Purple All-StarsCare HomesSouth and West; East and Northhealthliaisonteam.referrals@hertfordshire.gov.uk01438 845372 09.00 - 17.00Monday - Friday
To be addedLearning Disability SupportHealth Equalities Nurses (Cancer Screening and Annual Health Checks)Care HomesSouth and West; East and Northhealthliaisonteam.referrals@hertfordshire.gov.uk01438 845372 09.00 - 17.00Monday - Friday
To be addedLearning Disability SupportHealth Equalities Nurses (STOMP)Care HomesSouth and West; East and Northstomp@hertfordshire.gov.uk01442 453397 09.00 - 17.00Monday - Friday
SensorySensory ServicesProfessionals and self-referralsEast and North, South and WestReferrals from professionals can be made directly to Sensory Servicessensory.services@hertfordshire.gov.uk01442 4548329am to 5pmMonday to FridayN/AN/A

Referrals can be  made through various sources including CVI from hospitals, professionals and self referrals.

  • Referrals from professionals can be made directly to Sensory Services Duty on:

Tel: 01442 454832

  Email: sensory.services@hertfordshire.gov.uk

  • Self referrals can be made to the HCS Customer Services Centre online or on:       Tel: 0300 123 4042

Minicom: 0300 123 4041

Signvideo via Contact us page

SMS Text: 07812 322225

Email: sensory.services@hertfordshire.gov.uk

Hospice of St FrancisHospiceHospice of St FrancisCare HomesWest Herts onlyProvides specialist palliative and end of life care advice and support for people and professionals to help avoid unnecessary or unwanted hospital admissions.None01442 869550 (9am to 5pm), advice line for out of hours 01923 3353569am to 5pm 7 days a week7 days a weekYesYesThe Hospice of St Francis Berkhamsted | Herts and Bucks | #YourPreciousLife
Isabel HospicePalliative care and end of life careIsabel HospiceResidential care homes; Homecare and supported living services;East Herts but the educator for care homes covers East and North Herts. Inpatient unit postcode AL7 4GNConcerns re palliative and End of life concerns, to refer someone who needs to be seen for a CNS advice and support. Anyone 18yrs and over who is palliative who may need symptom control support.enquiries@isabelhospice.org.ukTriage clinician of the day 01707 382500 Mon-Fri 9-5pmTriage clinician of the day 01707 382500 Mon-Fri 9-5pm 7 days a weekAdvice Line 01707 3825757 24 hrs 7 days a weekWeekdays and weekends. 7 days a week.YesTriage clinician; No, Advice Line: Yeswww.isabelhospice.org.uk AL7 4GN
Nutrition and Dietetics- Training and support for care homes on the whole care home approach to identify and treat malnutrition. - Support and advice around ICB nutritional guidance. - Specialist dietary advice for medical conditions where dietary manipulation is required to treat a medical condition. - Treatment of enterally fed patients.Nutrition and DieteticsResidential care homesSouth and West Herts; East and North HertsIf they have a query about the correct application of the whole care home approach for the identification and treatment of malnutrition. - For advice around patients who meet the dietetic referral criteria.Whole care home approach: - South and West Hertfordshire: hct.westherts.dietcarehome@nhs.net - East and North Hertfordshire: hct.eastnorthherts.dietcarehome@nhs.net . Home enteral feeding: -South and West Hertfordshire: hct.westherts.hef@nhs.net - East and North Hertfordshire: hct.enhertshef@nhs.net . See "additional details" for linksWhole care home approach: - South and West Hertfordshire: 079207723577 (Tuesday 2pm-4pm) - East and North Hertfordshire: 07876 597532 (Thursday 10am-12pm) Home enteral feeding: - South and West Hertfordshire: 01727732013 - East and North Hertfordshire: Central administration hub: 030012375718am - 5.30pmMonday to Friday excluding Bank Holidays.No we are not open on Bank HolidaysNoICB nutritional guidelines:
https://www.hweclinicalguidance.nhs.uk/all-clinical-areas-documents/nutrition-hydration

Whole care home approach:

- South and West Hertfordshire: hct.westherts.dietcarehome@nhs.net   

- East and North Hertfordshire: hct.eastnorthherts.dietcarehome@nhs.net   

Patient referrals - online referral portal (excluding enteral feeding):

- South and West Hertfordshire: https://forms.hct.nhs.uk/NDAdultsSouthWestReferral/NDAdultsSWReferralForm/#!/

- East and North Hertfordshire: https://forms.hct.nhs.uk/NDAdultsEastNorthReferral/NDAdultsENReferralForm/#!/AcceptanceCriteria  

Home enteral feeding:

-South and West Hertfordshire: hct.westherts.hef@nhs.net  

- East and North Hertfordshire: hct.enhertshef@nhs.net

AL7 1BW
Community primary care level mental health support.Integrated Care Team - Hertfordshire Partnership University Foundation TrustResidential care homes; Homecare and supported living servicesEast and North HertsWhen care providers need community primary care level mental health support.hpft.integratedcareteam@nhs.net This inbox is monitored each day between 9am – 5pm Monday to Friday but not constantly and should not be used for an urgent response. Any referrals requiring same day/24 hour response please contact HPFT SPA on 0800 6444 101 which is open 24/7.01707 364 070 - not for urgent calls as voicemail facility. Any referrals requiring same day/24 hour response please contact HPFT SPA on 0800 6444 101 which is open 24/7. 0900-1700.Monday - Friday,NoNo
Village/Town/CityBoroughNHS LocalityArea of Hertfordshire
AlburyEast HertsStort Valley and VillagesEast and North
AldburyDacorumDacorumSouth and West
AldenhamWatfordWatford and Three RiversSouth and West
AmwellSt AlbansSt AlbansSouth and West
Ansells EndNorth HertsNorth HertsEast and North
AnsteyEast HertsUpper Lea ValleyEast and North
ApsleyDacorumDacorumSouth and West
ArdeleyEast HertsUpper Lea ValleyEast and North
ArkleyHertsmereHertsmereSouth and West
AspendenEast HertsUpper Lea ValleyEast and North
AstonStevenageStevenageEast and North
Aston EndStevenageStevenageEast and North
AstropeDacorumDacorumSouth and West
Ayot GreenWel/HatWelwyn and HatfieldEast and North
Ayot St LawrenceWel/HatWelwyn and HatfieldEast and North
Ayot St PeterWel/HatWelwyn and HatfieldEast and North
Babbs GreenWel/HatWelwyn and HatfieldEast and North
Bakers EndWel/HatWelwyn and HatfieldEast and North
BaldockNorth HertsNorth HertsEast and North
Ballingdon BottomDacorumDacorumSouth and West
BarkwayNorth HertsOut of Herts- CambsEast and North
BarleyNorth HertsOut of Herts- CambsEast and North
Barleycroft EndEast HertsUpper Lea ValleyEast and North
BarnetEast HertsLower Lea ValleyEast and North
BarwickEast HertsUpper Lea ValleyEast and North
BatchworthThree RiversWatford and Three RiversSouth and West
Batchworth HeathThree RiversWatford and Three RiversSouth and West
BatfordSt AlbansSt AlbansSouth and West
BayfordEast HertsLower Lea ValleyEast and North
BedmondThree RiversWatford and Three RiversSouth and West
Bell BarSt AlbansSt AlbansSouth and West
BelsizeThree RiversWatford and Three RiversSouth and West
BengeoEast HertsUpper Lea ValleyEast and North
BeningtonEast HertsUpper Lea ValleyEast and North
Bennetts EndDacorumDacorumSouth and West
BerkhamstedDacorumDacorumSouth and West
Birch GreenEast HertsUpper Lea ValleyEast and North
Bishop's StortfordEast HertsStort Valley and VillagesEast and North
BorehamwoodHertsmereHertsmereSouth and West
Bourne EndDacorumDacorumSouth and West
BovingdonDacorumDacorumSouth and West
Bower HeathSt AlbansSt AlbansSouth and West
BoxmoorDacorumDacorumSouth and West
Bragbury EndStevenageStevenageEast and North
BramfieldEast HertsUpper Lea ValleyEast and North
BraughingEast HertsUpper Lea ValleyEast and North
Braughing FriarsEast HertsUpper Lea ValleyEast and North
Breachwood GreenNorth HertsNorth HertsEast and North
Brent PelhamEast HertsUpper Lea ValleyEast and North
BrickendonEast HertsUpper Lea ValleyEast and North
Bricket WoodSt AlbansSt AlbansSouth and West
Briden's CampDacorumDacorumSouth and West
Brookmans ParkWel/HatWelwyn and HatfieldEast and North
BroxbourneBroxbourneLower Lea ValleyEast and North
BucklandEast HertsUpper Lea ValleyEast and North
Bucks HillThree RiversWatford and Three RiversSouth and West
BuntingfordEast HertsUpper Lea ValleyEast and North
Burnham GreenNorth HertsNorth HertsEast and North
Bury GreenEast HertsStort Valley and VillagesEast and North
BusheyHertsmereHertsmereSouth and West
Bushey HeathHertsmereHertsmereSouth and West
BygraveNorth HertsNorth HertsEast and North
CaddingtonDacorumDacorumSouth and West
CaldecoteNorth HertsNorth HertsSouth and West
Carpenders ParkThree RiversWatford and Three RiversSouth and West
Chandlers CrossThree RiversWatford and Three RiversSouth and West
Chapmore EndEast HertsUpper Lea ValleyEast and North
CharltonNorth HertsNorth HertsEast and North
ChauldenDacorumDacorumSouth and West
Cherry GreenEast HertsUpper Lea ValleyEast and North
CheshuntEast HertsLower Lea ValleyEast and North
ChipperfieldDacorumDacorumSouth and West
ChippingEast HertsUpper Lea ValleyEast and North
Chiswell GreenSt AlbansSt AlbansSouth and West
ChorleywoodThree RiversWatford and Three RiversSouth and West
ClothallNorth HertsNorth HertsEast and North
CockernhoeNorth HertsNorth HertsEast and North
CodicoteWel/HatWelwyn and HatfieldEast and North
Cole GreenWel/HatWelwyn and HatfieldEast and North
Colliers EndEast HertsUpper Lea ValleyEast and North
Colney HeathSt AlbansSt AlbansSouth and West
Colney StreetSt AlbansSt AlbansSouth and West
CommonwoodDacorumDacorumSouth and West
CotteredEast HertsUpper Lea ValleyEast and North
Cow RoastDacorumDacorumSouth and West
Croxley GreenThree RiversWatford and Three RiversSouth and West
CuffleyHertsmereHertsmereSouth and West
Dane EndEast HertsUpper Lea ValleyEast and North
DasselsEast HertsUpper Lea ValleyEast and North
DatchworthNorth HertsNorth HertsEast and North
DigswellWel/HatWelwyn and HatfieldEast and North
DudswellDacorumDacorumSouth and West
EastburyThree RiversWatford and Three RiversSouth and West
EastwickEast HertsUpper Lea ValleyEast and North
ElstreeHertsmereHertsmereSouth and West
EssendonEast HertsUpper Lea ValleyEast and North
FeldenDacorumDacorumSouth and West
Fields EndDacorumDacorumSouth and West
FlamsteadDacorumDacorumSouth and West
Flamstead EndDacorumDacorumSouth and West
FlaundenDacorumDacorumSouth and West
FrithsdenDacorumDacorumSouth and West
FrogmoreSt AlbansSt AlbansSouth and West
Furneux PelhamEast HertsUpper Lea ValleyEast and North
Gaddesden RowDacorumDacorumSouth and West
GadebridgeDacorumDacorumSouth and West
GarstonWatfordWatford and Three RiversSouth and West
GilstonEast HertsStort Valley and VillagesEast and North
Goff's OakBroxbourneLower Lea ValleyEast and North
GosmoreNorth HertsNorth HertsEast and North
GraveleyNorth HertsNorth HertsEast and North
Great AmwellEast HertsUpper Lea ValleyEast and North
Great AshbyNorth HertsNorth HertsEast and North
Great GaddesdenDacorumDacorumSouth and West
Great HormeadEast HertsUpper Lea ValleyEast and North
Great MundenEast HertsUpper Lea ValleyEast and North
Great OffleyNorth HertsNorth HertsEast and North
Great WymondleyNorth HertsNorth HertsEast and North
Green EndEast HertsUpper Lea ValleyEast and North
Green TyeEast HertsStort Valley and VillagesEast and North
GubblecoteDacorumDacorumSouth and West
Hadham FordEast HertsStort Valley and VillagesEast and North
HarpendenSt AlbansSt AlbansSouth and West
HastoeDacorumDacorumSouth and West
HatfieldWel/HatWelwyn and HatfieldEast and North
Hemel HempsteadDacorumDacorumSouth and West
HeronsgateThree RiversWatford and Three RiversSouth and West
HertfordEast HertsUpper Lea ValleyEast and North
Hertford HeathEast HertsUpper Lea ValleyEast and North
HertingfordburyEast HertsUpper Lea ValleyEast and North
HextonNorth HertsNorth HertsEast and North
High CrossEast HertsUpper Lea ValleyEast and North
HighfieldEast HertsUpper Lea ValleyEast and North
HitchinNorth HertsNorth HertsEast and North
HockerillEast HertsStort Valley and VillagesEast and North
HoddesdonEast HertsLower Lea ValleyEast and North
HormeadEast HertsUpper Lea ValleyEast and North
How WoodSt AlbansSt AlbansSouth and West
HunsdonEast HertsUpper Lea ValleyEast and North
Hunton BridgeThree RiversWatford and Three RiversSouth and West
IcklefordNorth HertsNorth HertsEast and North
Kimpton, HertfordshireWel/HatWelwyn and HatfieldEast and North
Kings LangleyThree RiversWatford and Three RiversSouth and West
King's WaldenNorth HertsNorth HertsEast and North
Kinsbourne GreenSt AlbansSt AlbansSouth and West
KnebworthNorth HertsNorth HertsEast and North
LangleyNorth HertsNorth HertsEast and North
LeavesdenWatfordWatford and Three RiversSouth and West
LemsfordWel/HatWelwyn and HatfieldEast and North
Letchmore HeathHertsmereHertsmereSouth and West
LetchworthNorth HertsNorth HertsEast and North
Letchworth Garden CityNorth HertsNorth HertsEast and North
Leverstock GreenDacorumDacorumSouth and West
LilleyNorth HertsNorth HertsEast and North
Little AmwellEast HertsUpper Lea ValleyEast and North
Little BerkhamstedDacorumDacorumSouth and West
Little GaddesdenDacorumDacorumSouth and West
Little HadhamEast HertsStort Valley and VillagesEast and North
Little HormeadEast HertsUpper Lea ValleyEast and North
Little OffleyNorth HertsNorth HertsEast and North
Little WymondleyNorth HertsNorth HertsEast and North
London ColneySt AlbansSt AlbansSouth and West
Long MarstonDacorumDacorumSouth and West
LoudwaterThree RiversWatford and Three RiversSouth and West
Mangrove GreenNorth HertsNorth HertsEast and North
Maple CrossThree RiversWatford and Three RiversSouth and West
MarkyateDacorumDacorumSouth and West
MarshalswickSt AlbansSt AlbansSouth and West
MeesdenEast HertsUpper Lea ValleyEast and North
Micklefield GreenThree RiversWatford and Three RiversSouth and West
Mill EndThree RiversWatford and Three RiversSouth and West
Moor ParkThree RiversWatford and Three RiversSouth and West
Much HadhamEast HertsStort Valley and VillagesEast and North
Napsbury ParkSt AlbansSt AlbansSouth and West
Nash MillsDacorumDacorumSouth and West
Newgate StreetEast HertsUpper Lea ValleyEast and North
NewnhamNorth HertsNorth HertsEast and North
North MymmsWel/HatWelwyn and HatfieldEast and North
NorthawHertsmereHertsmereSouth and West
NorthchurchDacorumDacorumSouth and West
NortonNorth HertsNorth HertsEast and North
OaklandsWel/HatWelwyn and HatfieldEast and North
Oakleigh ParkNorth HertsNorth HertsEast and North
OffleyNorth HertsNorth HertsEast and North
Old Hall GreenEast HertsUpper Lea ValleyEast and North
Old HatfieldWel/HatWelwyn and HatfieldEast and North
Old KnebworthNorth HertsNorth HertsEast and North
Old Town StevenageStevenageStevenageEast and North
OxheyThree RiversWatford and Three RiversSouth and West
Peters GreenNorth HertsNorth HertsEast and North
Piccotts EndDacorumDacorumSouth and West
PimlicoDacorumDacorumSouth and West
PirtonNorth HertsNorth HertsEast and North
Potten EndDacorumDacorumSouth and West
Potters BarHertsmereHertsmereSouth and West
PrestonNorth HertsNorth HertsEast and North
PuckeridgeEast HertsUpper Lea ValleyEast and North
PuttenhamDacorumDacorumSouth and West
RadlettHertsmereHertsmereSouth and West
RadwellNorth HertsNorth HertsEast and North
RedbournSt AlbansSt AlbansSouth and West
ReedNorth HertsNorth HertsEast and North
RickmansworthThree RiversWatford and Three RiversSouth and West
RidgeSt AlbansSt AlbansSouth and West
RoystonNorth HertsOut of Herts- CambsEast and North
Rush Green, HertfordEast HertsUpper Lea ValleyEast and North
Rush Green, LangleyNorth HertsNorth HertsEast and North
RushdenNorth HertsNorth HertsEast and North
SandridgeSt AlbansSt AlbansSouth and West
SarrattDacorumDacorumSouth and West
SawbridgeworthEast HertsStort Valley and VillagesEast and North
ShenleySt AlbansSt AlbansSouth and West
ShenleyburyHertsmereHertsmereSouth and West
SmallfordSt AlbansSt AlbansSouth and West
South OxheyThree RiversWatford and Three RiversSouth and West
SpellbrookEast HertsStort Valley and VillagesEast and North
St AlbansSt AlbansSt AlbansSouth and West
St IppolytsNorth HertsNorth HertsEast and North
St Paul's WaldenNorth HertsNorth HertsEast and North
St StephensSt AlbansSt AlbansSouth and West
Staines GreenEast HertsUpper Lea ValleyEast and North
StandonEast HertsStort Valley and VillagesEast and North
Standon Green EndEast HertsStort Valley and VillagesEast and North
Stanstead AbbottsEast HertsUpper Lea ValleyEast and North
Stanstead St MargaretsEast HertsUpper Lea ValleyEast and North
StaplefordEast HertsUpper Lea ValleyEast and North
StevenageStevenageStevenageEast and North
Tea GreenNorth HertsNorth HertsEast and North
TewinWel/HatWelwyn and HatfieldEast and North
The PelhamsWatfordWatford and Three RiversSouth and West
ThorleyEast HertsStort Valley and VillagesEast and North
ThundridgeEast HertsUpper Lea ValleyEast and North
TonwellEast HertsUpper Lea ValleyEast and North
TringDacorumDacorumSouth and West
Tring StationDacorumDacorumSouth and West
TringfordDacorumDacorumSouth and West
TurnfordBroxbourneLower Lea ValleyEast and North
WadesmillEast HertsUpper Lea ValleyEast and North
WalkernEast HertsUpper Lea ValleyEast and North
WallingtonNorth HertsNorth HertsEast and North
WalsworthNorth HertsNorth HertsEast and North
Waltham CrossBroxbourneLower Lea ValleyEast and North
WareEast HertsUpper Lea ValleyEast and North
WaresideEast HertsUpper Lea ValleyEast and North
Warner's EndDacorumDacorumSouth and West
Water EndWel/HatWelwyn and HatfieldEast and North
WaterendDacorumDacorumSouth and West
WaterfordEast HertsUpper Lea ValleyEast and North
WatfordWatfordWatford and Three RiversSouth and West
Watton-at-StoneEast HertsUpper Lea ValleyEast and North
Welham GreenWel/HatWelwyn and HatfieldEast and North
Well EndHertsmereHertsmereSouth and West
Wellpond GreenEast HertsStort Valley and VillagesEast and North
WelwynWel/HatWelwyn and HatfieldEast and North
Welwyn Garden CityWel/HatWelwyn and HatfieldEast and North
West HydeThree RiversWatford and Three RiversSouth and West
Westland GreenEast HertsUpper Lea ValleyEast and North
WestmillEast HertsUpper Lea ValleyEast and North
WestonNorth HertsNorth HertsEast and North
WheathampsteadSt AlbansSt AlbansSouth and West
WhempsteadEast HertsUpper Lea ValleyEast and North
WhitwellNorth HertsNorth HertsEast and North
WidfordEast HertsUpper Lea ValleyEast and North
WiggintonDacorumDacorumSouth and West
WillianNorth HertsNorth HertsEast and North
WilstoneDacorumDacorumSouth and West
Wilstone GreenDacorumDacorumSouth and West
Woodhall FarmDacorumDacorumSouth and West
WoollensbrookBroxbourneLower Lea ValleyEast and North
Woolmer GreenWel/HatWelwyn and HatfieldEast and North
WormleyEast HertsLower Lea ValleyEast and North
WyddialEast HertsUpper Lea ValleyEast and North
Abbots LangleyThree RiversWatford and Three RiversSouth and West

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