Source: Local Government & Social Care Ombudsman (LGOS) When the Local Government& Social Care Ombudsman (LGOS) end their investigation and issue a decision, that decision is final. LGOS give care providers several opportunities to contribute to...
Source: Local Government & Social Care Ombudsman (LGOS) All providers are being called upon to check their complaints processes to ensure clients and their families are being made aware of their right to complain to the Local Government & Social Care...
Sorry seems to be the hardest word Source: Local Government & Social Care Ombudsman (LGOS) Many people who complain simply want an apology. A good apology is short and straightforward. You should show empathy, accept responsibility, acknowledge the impact...
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