HCPA’s Privacy Statement

We’re committed to respecting and protecting your privacy


Who are HCPA?

Hertfordshire Care Providers Association (HCPA) is a not-for-profit membership organisation based in Welwyn Garden City that offers training, support, guidance, and business support services to Hertfordshire adult care providers.

Our purpose is to help care providers to raise the standard of adult social care across the county, with all adults who receive care experiencing a service of true quality, personalised to their needs. To achieve this, we work in close partnership with Hertfordshire County Council, Care Quality Commission, Clinical Commissioning Groups, Skills for Care, and other public bodies to help make positive changes in the Hertfordshire adult social care sector.

Many of the services we offer are fully funded by our health and social care partners, including Hertfordshire County Council, the NHS and other funding agencies, and this means that we are often able to deliver services free of charge, or at a very low-cost, to our members.


Why do we use your data?

Here at HCPA, we take your privacy seriously and will only use your information to help us manage your membership account with us, to share health and social care information with you from HCPA and our partners, to ensure you know about training development opportunities, and to successfully deliver our services to you.

What type of data is stored?

The type of data that we collect from you could include; your name, organisation, contact details for your place of work, job title, payment details (for courses or related membership fees), business details (such as type of service, number of staff, number of service users), your previous HCPA activity (such as; events attended, courses booked or attended, membership status etc), any feedback you share with us, and any personal requirements you request when attending events or training courses booked through HCPA.

Who do we share data with?

We respond to information requests from our health and social care partners, approved training providers, and funders about our members and other care providers only when in relation to quality assurance and safeguarding purposes, and in order to successfully deliver training courses through our network of approved training providers.

We will not share or sell your data to commercial business third parties, such as our network of trusted strategic partners that offer business support services to our members, outside the above specification and we promise to keep your details safe and secure at all times.

How can you alter or delete your data with us?

If at any point you would like to update your details and contact preferences simply email contact@hcpa.info and we will follow your wishes. Do please let us know particularly if you have a change of contact person details so we can ensure information reaches the right people at your organisation. Please allow 72 hours for the changes to take effect.

If you would like to stop receiving emails from us entirely you can simply click the unsubscribe link that can be found at the bottom of all of our email, or email contact@hcpa.info to ask to be removed from our distribution list. Please allow 72 hours for the changes to take effect. Please note: if you choose to unsubscribe from HCPA’s email database you will miss out on important alerts from our health and social care partners, fully funded training courses and events, relevant updates from the wider Hertfordshire health and social care network, and details of services included within your membership with us.

Need to talk to us?

If you have any questions about HCPA’s Privacy Policy, please email contact@hcpa.info or call us on 01707 536020. Alternatively, you can write to us at HCPA, Attimore Barn, Ridgeway, Welwyn Garden City, AL7 2AD.