Source: Local Government & Social Care Ombudsman (LGOS) All providers are being called upon to check their complaints processes to ensure clients and their families are being made aware of their right to complain to the Local Government & Social Care...
Sorry seems to be the hardest word Source: Local Government & Social Care Ombudsman (LGOS) Many people who complain simply want an apology. A good apology is short and straightforward. You should show empathy, accept responsibility, acknowledge the impact...
Source: Sustainability and Transformation Partnership (STP) The STP has asked all Care providers to use the DeAR-GP, which is a simple paper-based case-finding tool that has been designed for use by care workers to identify people who are showing signs of...
Source: National Fire Chiefs Council (NFCC) Guidance from the National Fire Chiefs Council (NFCC) has now been published ‘mobility scooter guidance for residential buildings’. NFCC is pleased to release this for residential buildings, which outlines...
Source: NHS East and North Hertfordshire Clinical Commissioning Group Guidance around acute and urgent prescriptions and interim (non-urgent) prescriptions has been put together for Care Home staff and has been approved by PCMMG. The guidance below covers Key...
Source: NICE/SCIE For vulnerable people, living in a cold home increases the chance of serious illness or death. They are also at a higher risk of a heart attack or stroke, breathing problems, flu, depression and falls. Care home and Homecare managers,...
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