Source: Chartered Trading Standards Institute (CTSI) The Chartered Trading Standards Institute (CTSI), in collaboration with the Department for Business, Energy and Industrial Strategy (BEIS), has produced a new guide for registered managers and care...
Source: Hertfordshire Equipment Service (HES) | Hertfordshire County Council The Equipment in Care Homes Guidance is a document devised across the Eastern Region of England (and being adopted nationally) by the National Association of Equipment Providers (NAEP). It...
Source: Health & Safety Executive (HSE) The UK has now left the EU From the 1st February, the UK is no longer a member of the European Union. The UK is now in a transition period until 31st December 2020 while negotiations with the EU take place about a future...
Source: Local Government & Social Care Ombudsman (LGOS) All providers are being called upon to check their complaints processes to ensure clients and their families are being made aware of their right to complain to the Local Government & Social Care...
Sorry seems to be the hardest word Source: Local Government & Social Care Ombudsman (LGOS) Many people who complain simply want an apology. A good apology is short and straightforward. You should show empathy, accept responsibility, acknowledge the impact...
Source: Sustainability and Transformation Partnership (STP) The STP has asked all Care providers to use the DeAR-GP, which is a simple paper-based case-finding tool that has been designed for use by care workers to identify people who are showing signs of...
Log in to access material, guides and toolkits only accessible to our HCPA members!
No password? No problem!
Call 01707 536020 as a member to retrieve login details
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.oknoprivacy policy
