The UK Health Security Agency (UKHSA) has launched a new service making it easier for partially sighted people to use lateral flow tests in their home.

The Be My Eyes app connects people with low to moderate vision with agents from 199 through a live video call. Via live video assistance from NHS Test and Trace staff partially sighted people can be guided through how to order, use the tests, and register their test results.

UKHSA has carried out trials with volunteers with differing levels of vision to understand the changes that would have the most impact to testing accessibility. As a result, additional new tools are also being introduced for partially sighted people ordering home test kits, these include:

  • Instructions in braille, audio, and large print
  • An RNIB information line providing a recorded version of the instructions

Those who experience visual impairment or partial sight across the UK can call NHS Test and Trace for visual assistance with taking the at-home lateral flow test directly through the Be My Eyes app.

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