HCPA are very keen to ensure all our members understand this process. Anyone making a safeguarding referral needs to be aware that any email sent to the safeguarding team on adult.safeguarding@hertscc.gcsx.gov.uk will not be seen or actioned until the next working day (an automated message will be sent in response to all emails). It is vital that all providers cascade this message within your organisation as a priority.

This policy advises partners to phone Health and Community Services to report any situation where there is reason to believe an adult may be at risk of suffering abuse or neglect. In addition an inter-agency referral form was developed which can be emailed to adult.safeguarding@hertscc.gcsx.gov.uk. This email account is monitored during office hours only. Recent work has identified that referrals requiring an out of hours response have been emailed outside of the times the email account is monitored. Referrals concerning children at risk have also been emailed to adult safeguarding address.

For clarity the current email points of access for professionals making referrals concerning adults are as follows:

Safeguarding

9am – 5.30pm
Mon – Thurs

9am – 4.30pm FridayOut of Office hours including weekends and bank holidays

adult.safeguarding@hertscc.gcsx.gov.uk

adult.safeguarding@hertscc.gcsx.gov.uk

Phone: 0300 123 4042

Urgent social care assessment

9am – 5.30pm
Mon – Thurs

9am – 4.30pm FridayOut of Office hours including weekends and bank holidays

seeandsolve.east@hertfordshire.gov.uk

seeandsolve.west@hertfordshire.gov.uk

seeandsolve.east@hertfordshire.gov.uk
seeandsolve.west@hertfordshire.gov.uk

Phone: 0300 123 4042

Social Care referral out of hours that requires a response and cannot wait until standard office hours

9am – 5.30pm
Mon – Thurs

9am – 4.30pm FridayOut of Office hours including weekends and bank holidays

N/A

N/A

Phone: 0300 123 4042

Standard social care referral not requiring an urgent response

9am – 5.30pm
Mon – Thurs

9am – 4.30pm FridayOut of Office hours including weekends and bank holidays
seeandsolve.east@hertfordshire.gov.uk
seeandsolve.west@hertfordshire.gov.uk
seeandsolve.east@hertfordshire.gov.uk
seeandsolve.west@hertfordshire.gov.uk
seeandsolve.east@hertfordshire.gov.uk
seeandsolve.west@hertfordshire.gov.uk

» Click here for the inter-agency referral form