On Monday 25th April 2022, the Disclosure and Barring Service (DBS) launched a new webchat service.

This new webchat service will increase the support available to customers online, providing a way for customers to get answers to general questions in real time from customer service staff, without having to call the customer contact centre.

The service operates Monday to Friday, 10am to 4pm, and is available to answer general customer questions, to anyone completing a task such as applying for a DBS check, making a barring referral, or logging into the Update Service.

For answers to specific queries such as the progress of a DBS check, a barring referral dispute, or complaint, customers should contact the customer service team on 03000 200 190 or customerservices@dbs.gov.uk.

Following the launch of this new webchat service, DBS will continue to use customer feedback to enhance and improve this service in the future. Customers will be able to provide feedback about the new webchat service by completing a survey.