Training should build competence and confidence — not just generate certificates.
Care providers are being reminded that relying solely on eLearning is no longer sufficient to demonstrate safe, effective workforce development. We want to remind Care Providers that our multi-agency guidance from HCPA, Hertfordshire County Council and NHS Quality Monitoring continue to highlight growing concern that training is increasingly being treated as a “tick box exercise” – a trend that is definitely impacting inspection outcomes for some providers.
The guidance is clear:
- eLearning should not replace face-to-face training delivered by a competent trainer.
- It is not suitable as a standalone approach for induction.
- Training must be linked to competencies, observed in practice and followed up through supervision.
Inspectors are increasingly expecting providers to evidence not just that training has been completed, but that staff are competent and able to apply learning in real care settings.
eLearning still has an important role. It can support knowledge development, prepare staff for formal training, and act as a refresher in some areas. However, it must form part of a broader, blended learning approach that includes supervision, practical assessment and face-to-face input.
For providers, this means moving away from volume-based training metrics towards a model that demonstrates impact on practice and outcomes.
HCPA continues to support providers in embedding this approach. To understand how to implement blended learning effectively and remain inspection-ready, visit: HCPA Blended Learning guidance and resources