Do you have experience of contacting Adult Care Services for information and advice or to make a referral for an assessment or for support?

Could you help HCC improve how this works?

Hertfordshire County Council’s Adult Care Services co-production advisory group has launched a new survey to better understand the needs, challenges and aspirations of all Hertfordshire communities.

The online survey asks people to answer three questions, to collect views about how getting in touch with social care for information, advice and support is working for them. There is also the chance to take part in workshops in September. The survey and workshop results will be used to inform and shape the County’s ongoing improvement plans around the Gateway Service.

Please do share your views and experiences by taking part in this short survey. People aged 18 years and above living in Hertfordshire who have contacted adult care services for information and support, or their carers/family members as well as representatives of community groups or other local organisations based in Hertfordshire are invited to take part. It should take around 10 minutes to complete.

Please pass this to families and people who use services who would contact Adult Care Services themselves.


Please see the links to the survey:

Survey link click here or scan the QR code below

Easy read survey link click here or scan the QR code below


If you would like more information about this questionnaire or would prefer to complete it by telephone or video call, request a print or braille version or in an accessible format please contact 01992 55 53 54 or

If you are Deaf BSL User, you can use a SignVideo facility by going in SignVideo app, click on free directory and select Hertfordshire County Council. Please ask for Nadine at the Information and Support Gateway Programme.

The survey is open until 13th July 2022