Source: Local Government and Social Care Ombudsman (LGOS)


The Local Government and Social Care Ombudsman (LGOS) have compiled several documents specific to Adult Social Care Providers which are below. Please take a moment to look through the information for whichever may be relevant, or of interest to you.


Single Complaints Statements







Resources For People Receiving Care In Prison:



Resources For Care Providers:


Guidance Reports- lessons from complaints




See also: Adult social care annual complaint reviews– the state of social care complaints, including out statistics for care providers and councils



Template procedures and signposting guides






How to handle complaints- guidance and template letters



Template letters to adapt







Information sheets- FAQs for providers




Training for care providers:

LGOS offers two courses for social care providers, developed and delivered by their experienced complaint-handlers:


  • a one-day skills course in investigating adult social care complaints aimed at managers and other staff who investigate complaints 


  • a half-day course for frontline care provider staff which looks at the initial stages of handling complaints.



Posters and other material: