As one of our newest strategic partners, we would like to introduce Towergate Insurance. Learn more about how Towergate Insurance can help you in their own words below:

As a new partner of HCPA, we thought we would take this opportunity to introduce you to the Care Team and give you an overview of the specialists we have working in the care sector.

Managing claims

With the majority of care claims being for public or employers’ liability, we advise our clients to call us the moment they believe there may be an incident that could lead to a claim. Our dedicated care claims specialist will log these incidents, giving reassurance that all the facts have been recorded even if the incident doesn’t end up leading to a claim.

Legal support

We also recognise that a lot of care sector businesses may not have the time or resources to keep on top of the new legislation coming out of parliament or may just need some legal guidance to give them advice that may prevent a claim in the long run. That is why we offer (through Abbey Legal) access to a 24-hour legal helpline as well as a portal giving care specific legal advice in employment law, business law and health and safety law.

Towergate Insurance provides specialists across all departments in our business, meaning that at each stage of your insurance journey with Towergate, you will have peace of mind knowing that we are always here to help. We specialise in providing the right cover for our customers, meaning no requirement is too big or too small.

Towergate have specialised in the care sector for over 30 years and this knowledge and expertise can provide you with the support and reassurance you need in these challenging times for the care sector.


Our team have a wealth of experience between them and are focused on care-related insurance only. Between them they have over 200 years’ insurance experience and over 60 years’ experience in the care sector – our longest serving colleague has over 10 years’ experience working for Towergate, and our newest member of the team has just three weeks! In addition, our in-house claims team has a care specialist who can support you in the event you need to claim.

We have a team of executives who regularly visit clients which gives them a good understanding of their day to day operations as well as the challenges they face as a care sector business.

With such a wide range of experience in the care sector it is rare for us to be asked something that someone in the team doesn’t know the answer to, coupled with our partnership with Hertfordshire Care Providers Association, we have a wealth of knowledge to give our customers the advice and support they need.

The care sector is going through some fundamental changes and it is vital that our customers can rely on us to help them meet the demands placed upon them from care regulators, local authorities and government organisations.  Caring for and creating a good quality of life for those who need it is a fundamental part of human civilisation and cost-effective care services are at the heart of it.

We work with our clients to provide them with the right insurance for their needs and with a bespoke insurance product; we can tailor the cover to the needs of an individual care provider.

The team enjoy working with their clients to help and advise on their specific needs, and getting out and visiting clients gives the team a real feel for their day to day operations as well as the challenges they face as a business.

If you want to know more about Towergate and how they can help your business get in touch with us via or call 01707 536020 and we’ll put you in touch with the right person.