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Source: Local Government and Social Care Ombudsman (LGOS)

 

The Local Government and Social Care Ombudsman (LGOS) have compiled several documents specific to Adult Social Care Providers which are below. Please take a moment to look through the information for whichever may be relevant, or of interest to you.

 

Single Complaints Statements

 

 

 

 

 

 

Resources For People Receiving Care In Prison:

 

 

Resources For Care Providers:

 

Guidance Reports- lessons from complaints

 

 

 

See also: Adult social care annual complaint reviews– the state of social care complaints, including out statistics for care providers and councils

 

 

Template procedures and signposting guides

 

 

 

 

 

How to handle complaints- guidance and template letters

 

 

Template letters to adapt

 

 

 

 

 

 

Information sheets- FAQs for providers

 

 

 

Training for care providers:

LGOS offers two courses for social care providers, developed and delivered by their experienced complaint-handlers:

 

  • a one-day skills course in investigating adult social care complaints aimed at managers and other staff who investigate complaints 

 

  • a half-day course for frontline care provider staff which looks at the initial stages of handling complaints.

 

 

Posters and other material: