Hertfordshire County Council is inviting feedback on a proposal to introduce a £15 weekly administration fee for people who pay the full cost of their care and choose to have the Council arrange and manage that care on their behalf.
We are encouraging care providers to share this consultation with the people they support, as well as families, friends, advocates and anyone involved in helping individuals make decisions about their care. This is an important opportunity for people to have their views considered before any final decision is made.
The consultation relates to people who fund the full cost of their own care and currently choose to have Hertfordshire County Council arrange and manage their care services. The Council is seeking views on whether the £15 weekly administration fee, which already applies to new full-cost payers requesting Council-arranged care, should also apply to people who were receiving Council-arranged care before June 2026.
If approved, the charge would be introduced from January 2027 and would not be applied retrospectively. People would continue to have the choice of either paying the fee and having their care arranged and managed by the Council or arranging and managing their own care directly with providers.
The consultation questionnaire asks about:
- People’s views on the proposed fee.
- The potential impact of the charge.
- Whether they would continue to use Council-arranged care or manage their own arrangements.
- How confident they would feel arranging and managing their own care.
- What support might help them do so.
- Any other factors the Council should consider before making a decision.
Take part
- Click here for the full letter
- Complete the survey here
The consultation is open until 30 November 2026.
Please help ensure that people who may be affected, together with their families and representatives, are aware of this opportunity to share their views. Feedback received during the consultation period will help inform the Council’s final decision.