Source: Chartered Trading Standards Institute (CTSI)


The Chartered Trading Standards Institute (CTSI), in collaboration with the Department for Business, Energy and Industrial Strategy (BEIS), has produced a new guide for registered managers and care homeowners. 


Written by industry experts, the guidebook, entitled Care Home Complaints, is a clear and informative guide that assists care home operators in understanding consumer law and implementing a complaints process.


This new care home complaints guide is essential reading for care home managers and operators. 


Entering care is a critical life decision usually undertaken during an extremely vulnerable time for residents and their representatives alike, and this guide will prove to be essential for the improvement of the care home industry.


» Click here to view a digital copy of the guide


About the Chartered Trading Standards Institute (CTSI)

CTSI is a training and membership organisation that has represented the interests of the Trading Standards profession since 1881 nationally and internationally. They aim to raise the profile of the profession while working towards fairer, better informed and safer consumer and business communities.