Source: Local Government and Social Care Ombudsman
The Local Government and Social Care Ombudsman are encouraging care providers to adopt a new statement which sets out best practice in receiving and dealing with comments, complaints and feedback about their services.
It has been created with Healthwatch England to help adult social care providers set out what service users, their families and representatives can expect when making a complaint.
Born out of the ‘Quality Matters’ initiative, which aims to improve the quality and consistency of adult social care provision across the country, the statement offers a simple bulleted guide for each stage of the complaints process.
The Ombudsman have also created a second statement for service users, their families and representatives, which is also available in an accessible ‘EasyRead’ format.
You can also read the Assistant Ombudsman, Donna Campbell’s Department of Health and Social Care blog on the subject.