Source: Think Local, Act Personal (TLAP)


Making it Real is a framework for how to effectively perform personalised care and support. It is designed for people working in health, adult social care, housing, and for people who use care services.  

It is an easy to use, jargon-free set of personalised principles that focus on what matters to people. Making it Real is built around six themes. These describe what ‘good’ looks like from an individual’s perspective and what organisations should be doing to live up to those expectations. It supports co-production between people, commissioners and providers.

Making it Real is a voluntary commitment with access to free materials and support. If you sign up to get involved, you decide how to make best use of it.

Making it Real has been co-produced by Think Local Act Personal and the Coalition for Collaborative Care, with input from partners, organisations and individuals, including the National Co-production Advisory Group (NCAG).

Click below for any of the following resources:

» Council Making it Real example

» Home Care Provider Making it Real example

» Provider Making it Real example