The HCPA Impartial Feedback Service (IFS) gathers important independent and unbiased feedback about your organisation to demonstrate to CQC or contract monitoring teams that you are committed to quality assuring your organisation and raising the quality of care.

HCPA will carry out a survey on your organisation which includes feedback from service users, families, staff and professionals. HCPA will collate the results and produce a report that is directly aligned to the CQC Key Lines of Enquiry. We will support you to develop an action plan that will address any issues and ensure that you put the good feedback to the benefit of your service. Completion of the IFS and adaptation of the action plan is the requirement for HCPA Gold Membership.

People who have used the Impartial Feedback Service said:

“I was pleased to have the opportunity to let you know that we were able to show the feedback report you did for us to the inspector during our recent CQC inspection and that it was well received. Having now had the written CQC report as well it is nice to be able to tell you that your feedback has been directly quoted by the inspector under the well-led outcome.”

“Of course, the main point of using your service is to ensure that our residents, their relatives and friends are happy with the service we provide them, but it is really good to be able to show the CQC an independent feedback report with such positive outcomes.”

“Thank you for your help and I look forward to using your IFS service again later this year, it was such a positive benefit for our organisation. “

Hertfordshire County Council want partners to use the service so are funding 50% of the cost of accessing the service, which could mean that using the HCPA service is more cost-effective than evaluating in-house.

» Click here to find out more about the Impartial Feedback Service, and how your service can benefit

You can book a face-to-face meeting with Laurie Sontag, IFS Project Lead, who can run through the process of the service and show you examples of anonymous surveys and reports.

Call Laurie on 01707 536020 or email for an informal chat or to arrange a meeting.