Source: Department of Health and Social Care

At our Members Network Event on the 5th of September we had a speaker from Hertfordshire County Council advising on complaint management which was very well received by our members. This story from the Department of Health and Social Care gives further advice.

“No single person or organisation can improve the quality of adult social care on their own” says Donna Campbell, Assistant Ombudsman for adult social care with the Local Government and Social Care Ombudsman. “Everyone who uses, provides, commissions, oversees or supports care and support services must play their part.”
In her debut blog post, Donna explains the importance and value that robust complaints procedures play in raising the quality of adult social care services.
Last year representatives from across the adult care spectrum came together to create the Quality Matters initiative.
Quality Matters agreed six priorities – the first of these was acting on feedback, concerns and compliments.
» Read the full article here

» You can also see the relevant presentation slides from the Members Network Event