Source: CQC

A new resource on CQC’s website explores the use of technology in care, looking at the benefits of innovation and updating previously published information on surveillance.

These new pages mark the start of a series in which CQC will share information on how technology is being used, with the first resources including:

  • using surveillance in your care service
  • appropriately handling personal information
  • understanding ‘informed consent’

Technology is changing the way people provide care and treatment. The benefits can be huge for people who use services, families, carers and providers. But it’s important technology and innovation never come at the expense of high-quality, person-centred care.

What are the benefits of technology in care?

Technology can:

  • give people more control over their health, safety and wellbeing
  • support them to be more independent or feel less isolated
  • link them to services which are important for them
  • enhance the care or treatment providers offer
  • help them communicate with families, professionals and staff
  • help staff to prioritise and focus their attention on people who need it most
  • capture and compare data, and share good practice with peers.

How do I keep the interests of the person using the service at its heart?

People’s safety, dignity and consent must be at the centre of decisions about their care. This applies to decisions about the use of new technology. Being clear about people’s rights, privacy and choice must always come first.

For further information, please read the comprehensive series here.