With the new CQC assessment framework now launched in the South, it is time to start gathering the evidence required for your inspections.
Our partner, Ridouts, wrote an interesting article recently which touched on just this topic, an excerpt can be read below on the importance of gathering feedback.
The CQC is not prescriptive and therefore does not specify precisely what must be done to meet their Quality Statements. Providers will therefore be able to evidence this in a number of ways.
The CQC’s only steer on this is the different categories of evidence types that it will focus on when assessing a particular quality statement.
There are 6 Evidence Categories:
- People’s Experiences
- Feedback from staff and leaders
- Feedback from partners
- Observation
- Processes
- Outcomes
Which evidence type goes with which Quality Statement will depend on the service type and CQC have mapped this out in more detail on its website.
However, all Providers, should note that a key shift in the evidence that CQC will gather and use to assess is feedback. At least three of the evidence categories set out above relate to feedback (people’s experiences, feedback from staff and leaders and feedback from Providers).
Read the full Ridouts article here
So how can your HCPA membership support you?
Our members have exclusive FREE access to the HCPA Impartial Feedback Survey (IFS) which allows you to gather evidence of:
- People’s Experiences
- Feedback from staff and leaders
- Feedback from partners
- Processes
For valid, current, and unbiased evidence for your CQC Assessment.
Make use of this great service, contact the HCPA business development team today via businessdevelopment@hcpa.co.uk