Source: Local Government & Social Care Ombudsman (LGOS)
All providers are being called upon to check their complaints processes to ensure clients and their families are being made aware of their right to complain to the Local Government & Social Care Ombudsman (LGOS).
LGOS’s Annual Review of Adult Social Care Complaints revealed the volume of complaints they received from people who pay for their care in 2018-19 is still lower than expected. It is thought that many people remain unaware they can complain to LGOS because not all care providers are correctly explaining this in their complaints processes.
LGOS has a whole host of resources available on its website, which offers help on everything from template letters and complaints procedures to signposting guides.