Impartial Feedback Award and plaque

New research has underlined the importance of up-to-date CQC ratings for care providers. A survey of 1,000 UK adults found that almost 60% would be uncomfortable moving a loved one into a care home rated “Requires Improvement”. The findings suggest that...

Reducing risk through everyday care 

Every interaction, observation and conversation provides an opportunity to improve outcomes for the people we support.  As people’s needs become increasingly complex, care providers are seeing more individuals living with falls, frailty,...

National Minimum Wage: compliance reminder

HM Revenue & Customs (HMRC) is currently carrying out National Minimum Wage (NMW) and National Living Wage (NLW) compliance activity across the Home Counties. We encourage Hertfordshire care providers to take this opportunity to review their payroll and working...