Skills for Care recently published a study on the impact of a values-based approach to recruitment and retention, which suggests employers taking a values based approach are reaping the rewards. The majority of employers using a ‘values based’ approach to recruitment...

Use the HCPA Impartial Feedback Service (IFS) to gather the important independent and unbiased feedback about your organisation to demonstrate to CQC or contract monitoring teams that you are committed to quality assuring your organisation and raising the quality of...

Nobody wants to stay in hospital a minute longer than necessary, so Nurse Heather McAndrew’s job is to get frail, elderly patients in East and North Herts back into their own bed as swiftly as possible. Heather is Hertfordshire Care Providers Association’s (HCPA) Lead...

Please be aware that this message is currently on 'In Tend' regarding the tender for spot provision This is an update regarding the Spot Provider Accreditation which we advised would go live on Friday 19 August. Hertfordshire County Council (HCC) recognise the vital...

On Tuesday the 9th of August, SMILE's Principal Practice Education Manager Lyndsey Woods, and Engagement & Wellbeing Tutor, Jade Amis were invited to 3 Counties Radio station to promote the care sector in Hertfordshire and what services and benefits HCPA and SMILE...

Did you know Hertfordshire has an average staff turnover rate of 19.9%, as of July 2015? The turnover rate varies depending on job group; Direct care staff have the highest turnover rate (23.6%), followed by regulated professional staff (17.2%) and managerial staff...

If you are thinking of developing services of any type in Hertfordshire then the Market Position Statements are a must read. Hertfordshire County Council (HCC) has relaunched their five Market Position Statements (MPS’s) for providers of health and adult social care...