Managing conflict – Leading through collaboration

Course fee: HCPA Full Member: Fully funded*
Associate Member: £25+VAT | ACE Member: £33+VAT | Non-member: £50+VAT

Half day course via Virtual Classroom

This half-day, live online session is built around rich, discussion-led learning tailored for established leaders. Delivered in a fully virtual environment, it removes travel demands and fits easily into busy schedules. The format prioritises peer conversation, reflective dialogue, and shared experience, enabling participants to explore real examples and challenges together and translate insights into practical action.

Designed specifically for leaders in adult social care, this session creates a space for open discussion on the dynamics of conflict and collaboration. Through facilitated conversations and case examples, you will deepen your understanding of how to navigate conflict confidently while strengthening a culture of cooperation within your teams.

Learning outcomes:
• Recognise the different types and common causes of conflict
• Analyse the four stages of group development
• Identify the possible outcomes of conflict resolution
• Utilise different tools to manage conflict including feedback and mediation
• Establish best practice to follow after conflict has been defused

*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred