HCPA’s Care Provider Hub – Providing peace of mind! 

ASK us anything! We are your support service, here to answer your questions on all topics Adult Social Care related. 

01707 708108 / (Mon to Fri – 9am to 5pm).

“Sharing best practice in care through partnership” – HCPA

If you have a staff member who needs support with stress, anxiety, mental health or bereavement,
please pass on details for the ‘Here For You’ programme which can be found here.

The COVID-19 situation is rapidly changing so we have collated all the important guidance,
which is open for anyone to read.

We will continually update this page with any, and all, new guidance and resources.

Click on the buttons below to quickly find other important information.

Easy Read
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COVID & Flu Vaccine Support
Guidance &

For outbreak support, call the East of England Health Protection Team

  • Dial the existing PHE East of England Centre number: 0300 303 8537
  • Upon hearing the first message please press the number 5 on your keypad. Please note option 5 is not mentioned in the menu and there is also NO requirement to listen to the message in full. Simply press 5 on your keypad without being prompted
  • If you are calling to discuss an outbreak or case we are already aware of, please provide the reference number at the beginning of the call

If you should experience any issues with this service, please email

For further health support, please use 999 in emergencies, 111 for support or review the Care Home contact sheets below for further services.



Click here for contact sheets of Health Services in your area
Care Home resident and visitors self-isolation updates

Tuesday 17th Aug

Resident Self-Isolation following close contact

Care home residents who are fully vaccinated will not need to self-isolate following contact with someone who has tested positive for COVID-19 provided they:

  • have received a negative PCR test
  • undertake daily LFD testing during their contact period (up to 10 days)

During this period, they should:

  • avoid contact with other highly vulnerable residents in the care home
  • continue to follow all outbreak measures in the event of an outbreak, even where they have tested negative

If they become symptomatic then usual testing and isolation protocols apply until their COVID-19 status is confirmed.


The visiting guidance has been updated Guidance on care home visiting – GOV.UK ( to show that, if visitor is notified they are a close contact of someone with COVID-19  (and they are fully vaccinated) they are advised not to visit unless absolutely necessary and in that instance they need to do a PCR and have a negative result prior to the visit as well as a negative LFD test on day of visit

Please note, this does not apply to those who have tested positive for COVID-19, those who are not vaccinated or partly vaccinated, or those with symptoms. Vaccination reduces, but does not eliminate, the risk of acquiring and transmitting infection. If someone has tested positive, they must self-isolate as appropriate, regardless of their vaccination status.

Click here for FAQS




Changes made to the COVID-19 guidance for supported living, which applies from 16 August 2021
  • Introduction Updated in line with the latest COVID-19 guidance as of Monday 16 August 2021.
  • General infection prevention and control Updated to clarify the circumstances where self-isolation will and will not be required following discharge from hospital.
  • Visits in and out of supported living settings Updated to clarify that from 16 August fully vaccinated individuals who have been identified as a close contact, either by the NHS Test and Trace service or their workplace, will no longer be advised to self-isolate, subject to satisfying criteria set out in the guidance.
  • In the event of an outbreak From 16 August, fully vaccinated workers will not be required to self-isolate and should continue to work provided they fulfil the testing requirements that have been outlined in the guidance.

Click here to read the full guidance