COVID-19
The COVID-19 situation is rapidly changing so we have collated all the important guidance,
which is open for anyone to read.
We will continually update this page with any, and all, new guidance and resources.
Our dedicated support line is now open for Hertfordshire Care Providers
Call 01707 708 108(9am – 5pm | Mon – Fri)
or emailassistance@hcpa.info
for any information, guidance or support on the developing situation
If you have a staff member who needs support with stress, anxiety, mental health or bereavement,
please pass on details for the Employee Assistance Programme which can be found here.
Click on the buttons below to quickly find other important information.
| Training & Webinars |
| Shielding & Food |
| Key Staff ID Cards |
| Easy Read Resources |
| Recruitment & Volunteers |
| Staff Well-being |
| Swabbing Guidance |
| Business Support |
| PPE & IPC |
| Guidance & FAQs |
For outbreak support, call the East of England Health Protection Team
- Dial the existing PHE East of England Centre number: 0300 303 8537
. - Upon hearing the first message please press the number 5 on your keypad. Please note option 5 is not mentioned in the menu and there is also NO requirement to listen to the message in full. Simply press 5 on your keypad without being prompted
. - If you are calling to discuss an outbreak or case we are already aware of, please provide the reference number at the beginning of the call
.
If you should experience any issues with this service, please email EoE.CRC@phe.gov.uk
For further health support, please use 999 in emergencies, 111 for support or review the Care Home contact sheets below for further services.
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Click here for contact sheets of Health Services in your area
Please click below to review the contact sheets of Health Services available in your areas in and out of hours. The links also include contact details and when and why to use each service.
» Lower Lea Valley Care Homes- Service access information
» North Herts Care Homes Service access information
» Stevenage Care Homes- Service access information
» Stort Valley & Villages Care Homes- Service access information
» Upper Lea Valley Care Homes- Service access information
» Welwyn / Hatfield Care Homes- Service access information
» West Herts Care Homes – Service access information
Latest Infection Control Funding letters here
Read the important letters relevant to your services below regarding the Infection Control Fund (ICF).
Community Services
» For HCC non-contracted CQC regulated Community Care Providers [.PDF]
» For HCC contracted Community Care Providers [.PDF]
» ICF Spend Tracker – Community Providers [.XLS]
Care Home Services
» For HCC non-contracted Care Homes [.PDF]
» For HCC contracted Care Home Providers [.PDF]
» ICF Spend Tracker – Care Home Providers [.XLS]