The COVID-19 situation is rapidly changing so we have collated all the important guidance,
which is open for anyone to read.

We will continually update this page with any, and all, new guidance and resources. 

 Our dedicated support line is now open for Hertfordshire Care Providers 
  Call 01707 708 108(9am – 6pm | Mon – Fri and 10am – 4pm | Sat – Sun) 
 for any information, guidance or support on the developing situation 

Click on the buttons below to quickly find important information.

Training &
Equipment &

For outbreak support, call the East of England Health Protection Team by phone on: 0300 303 8537 (option 1)

If you are concerned about someone’s deteriorating health, please call the NHS on 111 or 999 in an emergency.

 For the latest communications on PPE distribution, click here

Guidance / ResourcesLink
Provider Resources

Business Continuity Plans - Your provider checklist

+ More info...

Use this contingency checklist to review your Business Continuity Plan (BCP) or to support you to build your own.

Easy-read information about COVID-19 from Hertfordshire County Council

'Catch it, Bin it, Kill it' poster to be displayed in care settings to encourage infection prevention

Visitors poster to be displayed in care settings to encourage handwashing and safety

COVID-19: guidance on Residential Care provision

COVID-19: guidance for Supported Living provision

COVID-19: guidance on Homecare provision

Training / Support Materials

Watch our 'Infection Prevention and Control / COVID-19 training' session

Download our 'Worktime Learning Session' to cascade to your staff

Department of Health

Prevention & control of infection in Care Homes – an information resource

+ More info...

The steps taken in Care Homes to protect residents and staff from infection represent an important element in the quality of care, particularly as some infections have the capacity to spread within environments where susceptible people share eating spaces and living accommodation. It is also important to be aware of the possibility of infection in residents and for care workers to identify these promptly.

Prevention & control of infection in Care Homes - Summary for staff

Public Health England

Coronavirus (COVID-19) resources

Ibuprofen use and COVID19 / Coronavirus

+ More info...

There is currently no strong evidence that ibuprofen can make Coronavirus (COVID-19) worse.

Coronavirus (COVID-19) guidance for employees, employers and businesses

+ More info...

Information on Healthcare advice for employers and support for businesses.

Guidance to assist professionals in advising the general public

+ More info...

  • Preventing the spread of infection
  • Actions on returning from China and specified countries and areas
  • Symptoms and what to do
  • Feeling unwell while away from home
  • Cleaning shared spaces

Guidance for Social or Community Care and Residential settings on COVID-19

+ More info...

  • What to do if an employee becomes unwell and believes they have been exposed to COVID-19
  • Closure of office / workplace or Residential setting and other actions if staff, members of the public or residents are undergoing COVID-19 testing and they have been in the office, workplace or Residential setting
  • What to do if someone with confirmed COVID-19 has recently been in the office, workplace or Residential setting
  • What to do if someone has had contact with an individual who has been confirmed with COVID-19

COVID-19: Decontamination in non-healthcare settings

+ More info...

The advice in this document can be applied to any non-healthcare setting such as workplaces, offices, waiting rooms, hotel rooms, student accommodation, and boarding schools where a possible or confirmed COVID-19 case has spent time while symptomatic.

COVID-19: Infection prevention and control guidance

+ More info...

This revised guidance outlines infection prevention and control advice for inpatient management for Healthcare providers caring for possible and confirmed cases of COVID-19 in secondary care. It should be used in conjunction with local policies. It supersedes previous guidance and reflects a developing understanding of COVID-19. This guidance does not apply to primary care or COVID-19 assessment areas.

COVID-19: guidance for schools, childcare providers, colleges, and local authorities

+ More info...

This guidance will assist schools and other educational settings in providing advice for students, staff, parents and/or carers regarding:

  • The novel Coronavirus, COVID-19
  • How to help prevent spread of all respiratory infections including COVID-19
  • What to do if someone confirmed or suspected to have COVID-19 has been in a school or other educational setting
  • What advice to give to individuals who have travelled from specified countries or areas within the last 14 days, including school trips

NICE publishes first rapid COVID-19 guidelines

SCIE/NICE quick guide: Helping to prevent infection in Care Homes

+ More info...

Measures to prevent infections in Care Homes are vital. Managers and staff in Care Homes will find this guide very useful as a reminder of the most important methods of preventing infection.


Public facing COVID-19 NHS information

Care Provider Alliance

Infection prevention and control – Guidance for Adult Social Care providers


The ethical framework for Adult Social Care

+ More info...

The ethical framework guidance CQC had contributed to partly in response to the arrival of the Coronavirus bill last week and one of those key aspects being the Care Act Easements.

The framework, which providers may find helpful to refer to, recognises increasing pressures and expected demand that it might become necessary to make challenging decisions on how to redirect resources where they are most needed and to prioritise individual care needs.

This framework intends to serve as a guide for these types of decisions and reinforce that consideration of any potential harm that might be suffered, how the needs of all individuals are always central to decision-making, and how to record and assess those decisions.

Please also review the updated letter to providers from Kate Terroni sent on 16 March 2020.

How CQC are responding to the outbreak of Coronavirus


Your organisation and managing the Coronavirus

+ More info...

This information is intended to help voluntary sector organisations decide what steps their organisation may need to take regarding the spread of the COVID-19 virus.


Coronavirus: Advice for employers and employees

+ More info...

Advice for employers to consider some simple steps to help protect the health and safety of staff.


Sick pay from day one for those affected by Coronavirus

+ More info...

Statutory Sick Pay will be made available from day one when self-isolating, instead of day four.


Leadership Training at HCPA will pause from 16th March – 31st May when we will look again at the situation. If you are booked on training in this period please contact HCPA. During this period of uncertainty it is our priority to keep the Care Certificate running, as we know it is vital for new people coming into services to have this ‘safe-to-practice’ guidance. We will also be working on releasing more videos that can be used during this emergency period, particularly around infection control. As soon as we are able we will recommence training.


» View ALL Recent Guidance