HCPA’s Care Provider Hub – Providing peace of mind! 

ASK us anything! We are your support service, here to answer your questions on all topics Adult Social Care related. 

01707 708108 / (Mon to Fri – 9am to 5pm).

“Sharing best practice in care through partnership” – HCPA

For outbreak support, call the East of England Health Protection Team (now called UKHSA)

  • Call UK Health Security Agency: 0300 303 8537
  • Upon hearing the first message please press the number 5 on your keypad. Please note option 5 is not mentioned in the menu and there is also NO requirement to listen to the message in full. Simply press 5 on your keypad without being prompted
  • If you are calling to discuss an outbreak or case we are already aware of, please provide the reference number at the beginning of the call
  • Please remember to inform the provider hub and your monitoring officer of cases and outbreaks.

If you should experience any issues with this service, please email

For further health support, please use 999 in emergencies, 111 for support or review the Care Home contact sheets below for further services.

Immediate actions for care homes with potential outbreaks – click here for checklist 

Restricting movement of staff between services including during outbreaks – click here

If you have a staff member who needs support with stress, anxiety, mental health or bereavement,
please pass on details for the ‘Here For You’ programme which can be found here.

The COVID-19 situation is rapidly changing so we have collated all the important guidance,
which is open for anyone to read.

We will continually update this page with any, and all, new guidance and resources.

Click on the buttons below to quickly find other important information.



Click here for contact sheets of Health Services in your area
Easy Read
& Volunteers
COVID & Flu Vaccine Support
Guidance &


Changes made to the COVID-19 guidance for supported living, which applies from 16 August 2021
  • Introduction Updated in line with the latest COVID-19 guidance as of Monday 16 August 2021.
  • General infection prevention and control Updated to clarify the circumstances where self-isolation will and will not be required following discharge from hospital.
  • Visits in and out of supported living settings Updated to clarify that from 16 August fully vaccinated individuals who have been identified as a close contact, either by the NHS Test and Trace service or their workplace, will no longer be advised to self-isolate, subject to satisfying criteria set out in the guidance.
  • In the event of an outbreak From 16 August, fully vaccinated workers will not be required to self-isolate and should continue to work provided they fulfil the testing requirements that have been outlined in the guidance.

Click here to read the full guidance