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One day course at HCPA Campus This course is for HCPA Staff only. Learning objectives: • Understand the impact of current legislation for the safeguarding of adults at risk of abuse or neglect • Understand how to respond to suspected or alleged abuse • Understand how to participate in inter-agency, joint or integrated working in […]
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Half day course at HCPA Campus This course is for HCPA Staff only. In this fun and engaging session, you’ll be introduced to our powerful TEAMology Tool, designed to boost your self-awareness, communication skills, and understanding of team dynamics. At the heart of TEAMology is the concept of Intent vs. Perception, helping you see how […]
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1 hour hybrid session This course is for HCPA Staff only. This course is intended as a refresher for all HCPA staff who are expected to handle telephone enquiries from customers. It will cover our own customer service standard and discuss the current process for handling calls and dealing with enquiries efficiently. *Please note: As […]
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