News
News
Adopting the Single Complaints Statement
Source: Local Government and Social Care Ombudsman The Local Government and Social Care Ombudsman are encouraging care providers to adopt a new statement which sets out best practice in receiving and dealing with comments, complaints and feedback about their services....
Managing medicines in care homes and in the community
A free webinar for Registered Managers The Social Care Institute for Excellence (SCIE) is hosting a free webinar regarding key recommendations on medicines policies. The webinar will provide an overview of the newly published Medicines management for people receiving...
Free posters and useful templates for Care Providers
Source: Local Government and Social Care Ombudsman The Local Government and Social Care Ombudsman have created a free poster for care providers who would like to signpost clients to their services once they have been through their own complaints processes. You can...
HCPA Falls Prevention Awareness Day | 26th September 2018
Join us during the National Falls Prevention Awareness Week It is National Falls Prevention Awareness Week next week and we would love your support! HCPA will be holding a fully funded Falls Prevention Awareness Day in line with the National Falls Prevention Awareness...
Improving the quality of adult social care services
Source: Department of Health and Social Care At our Members Network Event on the 5th of September we had a speaker from Hertfordshire County Council advising on complaint management which was very well received by our members. This story from the Department of Health...
Safety net ‘dangerously weak’ for older people at home
Source: Laing Buisson According to an article written by Laing Buisson, the safety net for older people living at home is ‘dangerously weak’, with the number of over 65s without proper care and in poor health edging to half a million. The warning comes from Age UK,...
National Falls Prevention Awareness Week
Let us know what exercise your service provides HCPA and the local CCG’s are reviewing what exercise is currently being offered within Care Services across Hertfordshire, so thatwe can review gaps and support an increase in exercise provision. Exercise is extremely...