Effective Observations and Competency Management

Course fees: HCPA Full Member: Fully funded*
Associate Member: £38+VAT | ACE Member: £33+VAT | Non-member: £50+VAT 

Half day course via Zoom
This course equips managers and team leaders with the skills and knowledge to conduct formal workplace observations that align with organisational standards and best practices. Effective observation and feedback are essential for ensuring staff meet competency requirements and continuously improve their performance.

Participants will explore the principles of formal observation, including how to identify key competencies relevant to their roles. The course provides practical guidance on setting up and conducting structured, competency-based observations, ensuring a fair and consistent approach. In addition, attendees will learn how to provide constructive feedback that fosters professional development and supports staff in achieving their full potential.

Entry Requirements: Learners must be in a management role to attend this course.

Learning Objectives:

• Understand the principles of formal observation in the workplace. 
• Identify key competencies to observe in line with organizational standards and best practices. 
• Explain how to set up and conduct effective competency-based observations. 
• Provide constructive feedback following observations to support staff development and improvement. 

*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred