One day course at HCPA Campus This course is for HCPA Staff only. Learning objectives: • Understand the impact of current legislation for the safeguarding of adults at risk of abuse or neglect • Understand how to respond to suspected or alleged abuse • Understand how to participate in inter-agency, joint or integrated working in […]
Half day course at HCPA Campus This course is for HCPA Staff only. In this fun and engaging session, you’ll be introduced to our powerful TEAMology Tool, designed to boost your self-awareness, communication skills, and understanding of team dynamics. At the heart of TEAMology is the concept of Intent vs. Perception, helping you see how […]
1 hour hybrid session This course is for HCPA Staff only. This course is intended as a refresher for all HCPA staff who are expected to handle telephone enquiries from customers. It will cover our own customer service standard and discuss the current process for handling calls and dealing with enquiries efficiently. *Please note: As […]
1.5 hour virtual session This course is for HCPA Staff only. This session provides an important update from HCPA on the Workforce Pathway—what it is, how it’s evolving, and what it means for us as an organisation and for our provider network. We’ll explore how the pathway supports workforce development, aligns with sector priorities, and […]
2 hour virtual session This course is for HCPA Staff only. This is a new course we’re piloting ahead of its full launch to providers. It introduces the core principles of training planning within care organisations and offers practical guidance on using the Provider Portal. The session is designed to help teams organise, track, and […]
2 hour Hybrid session This course is for HCPA Staff only. To book to attend in person, book below. To book to attend virtually click here This session offers a valuable opportunity to experience our PBS training—an approach that is increasingly in demand across care settings. Designed to support effective behaviour management, the course introduces […]
2 hour Hybrid session This course is for HCPA Staff only. To book to attend virtually, book below. To book to attend in person Click here This session offers a valuable opportunity to experience our PBS training—an approach that is increasingly in demand across care settings. Designed to support effective behaviour management, the course introduces […]