• Internal Training – HCPA Customer Care Standards and Call Handling Refresher…

    HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT

    1 hour hybrid session This course is for HCPA Staff only. This course is intended as a refresher for all HCPA staff who are expected to handle telephone enquiries from customers. It will cover our own customer service standard and discuss the current process for handling calls and dealing with enquiries efficiently. *Please note: As […]

    Free