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Upcoming Courses

October 2021

Recruiting for Values: Leading a Compassionate Care Service – Cohort 2

21 October - 10:00 am - 4:00 pm
Fully funded

One day course via Zoom This course is suitable for all managers, HR, leaders, Seniors or anyone responsible for the recruitment of staff. The course is aimed at those who want to learn value based recruitment techniques and how this can improve staff retention levels. The course will cover values, vision and behaviours of the care organisation, value based recruitment, the 6 c’s in recruitment, expectations of staff behaviour and action plans for recruitment strategies Learning objectives: • Understand the…

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Effective complaints management – Cohort 5

21 October - 1:30 pm - 4:00 pm
Fully funded

Half day course via Zoom This course is suitable for those with the authority to receive and process complaints Learners will discuss current complaints management processes and compare with recommended best practice. This course provides learners with techniques to effectively investigate, assess and resolve complaints with a positive solution Learning objectives: • Identify what is important to the complainant • Analyse the stages of the complaint handling process • Utilise investigatory techniques to reach evidence-based conclusions • Assess all evidence…

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Whistleblowing: Are you Listening? – Cohort 2

26 October - 1:30 pm - 4:00 pm
Fully funded 16 spaces left

Half day course via Zoom This course explores whistleblowing and related best practice guidance. Delegates will consider the use of active listening as a tool to address concerns and support service improvement. Learning objectives: • Summarise the meaning of whistleblowing • Recognise the difference between whistleblowing and a grievance • Analyse the importance of actively listening to concerns • Evaluate systems and processes for active listening to recommend improvements Learners will be expected to be engaged in learning, participate in…

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Advanced Safeguarding – Creating a Culture of developing Professional Curiosity – Cohort 4

28 October - 10:00 am - 4:00 pm
Fully funded 4 spaces left

One day course via Zoom This course is aimed for people who have an influence over the work practice and culture of an organisation. It covers how to create a culture of professional curiosity within your organisation, how to be a good role model, and how to support staff to take a professionally curious approach. The course will also support learners to identify steps to take which are appropriate, which are a positive action to protect someone’s safety and welfare…

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Build a Culture of Dignity for Managers – Cohort 5

28 October - 10:00 am - 4:00 pm
Fully funded 14 spaces left

One day course via Zoom This course is designed for any leaders or managers who are directly responsible for line managing their work force and or lead their team. The course covers what dignity in behaviour looks like, how to be a good role model, and how to support staff and service users in a dignified manner Learning objectives: • Summarise what dignity is and how it is promoted within the organisation • Use reflective practices • Identify new ways…

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Managing difficult conversations: A guide for Leaders – Cohort 7

28 October - 1:30 pm - 4:00 pm
Fully funded 19 spaces left

Half day course via Zoom This course is suitable for line managers or those in a leadership role who are responsible, or oversee performance management, capability and disciplinary procedures The course will enable learners to learn how to initiate and manage challenging conversations using effective and practical techniques. Challenging conversations can include issues relating to performance, managing challenging people and resolving conflict Learning objectives: • Articulate the importance of managing challenging conversations • Be able to initiate and lead an…

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November 2021

Moving and Handling Governance for Managers Cohort 3

1 November - 10:00 am - 1:00 pm
Fully funded 4 spaces left

Course description This half day course will train managers and leaders across all care settings to improve the governance of Moving and handling. Attendees will be sent a Moving and Handling Toolkit, with strategy ideas, competency forms, information about liability and more. These will be sent ahead of time for completion to review during the session. In this session we will look at creating new policies, procedures, competencies, and how to ensure auditing is being carried out correctly. By the…

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Awareness in Dementia (Accredited course) – Cohort 4

1 November - 10:00 am - 4:00 pm
Zoom,

Four day course via Zoom All sessions must be attended and coursework completed within agreed timeframes (T&C's apply). Day 1: 01/11/2021 - 10:00 - 16:00 Day 2: 02/11/2021 - 10:00 - 16:00 Day 3: 08/11/2021 - 10:00 - 16:00 Day 4: 09/11/2021 - 10:00 - 16:00 This course will facilitate learners to develop an understanding and awareness of the causes and symptoms of dementia, allowing for progression to Level 2 and Level 3 Health and Social Care qualifications and into…

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Nutrition – Special Diets – Cohort 4

2 November - 10:00 am - 1:00 pm
Fully funded 13 spaces left

Half day course This course is suitable for all levels of staff who are working in older people care services within residential, nursing or homecare environments. During this course we will describe the special diets that are most commonly prescribed i.e weight reducing, gluten free, high fibre, lactose free. In order to adequately meet the dietary requirements of service users who are following a therapeutic diet emphasis will be on good menu planning and provision. This will ensure that diets…

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Falls assessment and prevention (Accredited course) – Cohort 3

2 November - 10:00 am - 4:00 pm
Zoom,

Two day course All sessions must be attended and coursework completed within agreed timeframes (T&C's apply). Day 1: 02/11/21 - 10:00 - 16:00 Day 2: 11/11/21 - 10:00 - 16:00 This 2-day accredited course aims to improve learner’s awareness and understanding of falls prevention within their care setting. Learners will be able to assess for falls, monitor and manage individuals’ risk of falls. Learners will explore the evidence-based interventions to reduce the risk and recurrence of falls and how these…

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Safeguarding – Communicating with the Wider Team – for Managers – Cohort 4

2 November - 10:00 am - 4:00 pm
Fully funded 10 spaces left

One day course via Zoom This course is designed for any senior care staff or managers who are directly responsible for Safeguarding and have the responsibility for communicating with the wider team. The course covers how to promote and develop robust system for communications within your organisation and the wider team. It will support staff to take appropriate and positive action to protect someone’s safety and welfare and wellbeing Learning objectives: • Explore who the wider team are and the…

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Mental Capacity Act and Deprivation of Liberty Safeguards for Managers – Cohort 7

3 November - 1:00 pm - 4:00 pm
Fully funded 4 spaces left

Half day course via Zoom This course covers the essential elements contained within the Mental Capacity Act, including: • the core principles of the MCA • assessing capacity • learning who can make decisions • lasting power of attorney and advance decisions • independent mental capacity advocates • ‘best interests’ decisions • authority for action, restraint • DoLS (Deprivations of Liberty Safeguards) • Useful resources Learning objectives: • Identify their legal responsibilities under the MCA • Apply MCA principles when…

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Care Certificate & Award in Health and Social Care (Accredited course) – Cohort 26

4 November - 9:30 am - 4:00 pm
Fully funded 11 spaces left

This course is part-funded with a charge of £60 per delegate. 6 day course via Zoom All sessions must be attended and coursework completed within agreed timeframes (T&C's apply), and upon successful completion, delegates will also receive an accredited qualification certificate in this subject. Day 1: 04/11/21 - 09:30 - 16:00 Day 2: 05/11/21 - 09:30 - 16:00 Day 3: 09/11/21 - 09:30 - 16:00 Day 4: 10/11/21 - 09:30 - 16:00 Day 5: 11/11/21 - 09:30 - 16:00 Day…

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Retention: Strategies for retaining a competent workforce – Cohort 2

10 November - 10:00 am - 4:00 pm
Fully funded 16 spaces left

One day course via Zoom This course is best suited to leadership/senior roles or anyone who has responsibilities for recruitment/staff. The course gives learners the opportunity to discuss their current recruitment strategies, share best practice ideas and identify current organisational culture and trends Learning objectives: • Identify why people leave job roles • Utilise new techniques to keep staff motivated and loyal • Demonstrate the skills to design a recruitment action plan Learners will be expected to be engaged in…

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Principles of diversity, equality and inclusion in adult care (Accredited course) – Cohort 2

12 November - 10:00 am - 4:00 pm
Zoom,

Two day course All sessions must be attended and coursework completed within agreed timeframes (T&C's apply), and upon successful completion, delegates will receive an accredited unit certificate in this subject. Day 1: 12/11/21 - 10:00 - 16:00 Day 2: 19/11/21 - 10:00 - 16:00 This course introduces the concept of inclusion, which is fundamental to working in adult social care settings. It is aimed at those who are interested in, or new to, working in social care settings with adults.…

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Customer Service for Care Settings (Accredited course) – Cohort 3

12 November - 10:00 am - 4:00 pm
Zoom,

Two day course via Zoom All sessions must be attended and coursework completed within agreed timeframes (T&C's apply), and upon successful completion, delegates will receive an accredited unit certificate in this subject. Day 1: 12/11/21 -10:00 - 16:00 Day 2: 22/11/21 -10:00 - 16:00 This course will enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector, including internal and external customers, people who use services, their supporters, visitors, health…

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Principles of Safeguarding and Protection (Accredited course) – Cohort 9

15 November - 1:30 pm - 4:30 pm
Zoom,

Two half-day course via Zoom All sessions must be attended and coursework completed within agreed timeframes (T&C's apply), and upon successful completion, delegates will receive an accredited unit certificate in this subject. Day 1: 15/11/21 - 13:30 - 16:30 Day 2: 23/11/21 - 13:30 - 16:30 This course identifies different types of abuse and the signs and symptoms that might indicate abuse is occurring. It considers when individuals might be particularly vulnerable to abuse and what a learner must do…

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How to support positive behaviour (Accredited course) – Cohort 5

16 November - 10:00 am - 4:00 pm
Zoom,

Two day course via Zoom All sessions must be attended and coursework completed within agreed timeframes (T&C's apply), and upon successful completion, delegates will receive an accredited unit certificate in this subject. Day 1: 16/11/21 -10:00 -16:00 Day 2: 23/11/21 -10:00 -16:00 This course provides learners with the knowledge and understanding required to identify behavioural changes and triggers that may escalate behaviour. Learners will explore different types of behaviour, and investigate how strategies and support plans can promote positive behaviour.…

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Nutrition and Diabetes – Cohort 4

18 November - 10:00 am - 1:00 pm
Fully funded 13 spaces left

Half day course via Zoom This course is suitable for all levels of staff who are working in older people care services within residential, nursing or homecare environments. During this course we will focus on the importance of taking a person-centred approach when supporting a service user with diabetes. An understanding of the different medical therapies and treatments is important, in addition to appreciating the differing dietary approaches that are necessary in order to provide personalised care and support. By…

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Deaf Awareness – Cohort 1

24 November - 10:00 am - 12:00 pm
Fully funded 3 spaces left

HCPA are delighted to facilitate this programme for our members with Hertfordshire Hearing Advisory Service. Hertfordshire Hearing Advisory Service (HHAS) is a registered charity supporting people who are Deaf or have hearing loss and their carers. HHAS work closely with NHS Audiology and local authority Sensory Service Teams, to provide practical help, information and advice to individuals and front-line Care Professionals. Learning objectives: • Understand and appreciate difficulties faced by Deaf and Hard of Hearing people • Learn about a…

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Build a Culture of Dignity for Managers – Cohort 6

26 November - 10:00 am - 4:00 pm
Fully funded 18 spaces left

One day course via Zoom This course is designed for any leaders or managers who are directly responsible for line managing their work force and or lead their team. The course covers what dignity in behaviour looks like, how to be a good role model, and how to support staff and service users in a dignified manner Learning objectives: • Summarise what dignity is and how it is promoted within the organisation • Use reflective practices • Identify new ways…

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Advanced Safeguarding – Creating a Culture of developing Professional Curiosity – Cohort 5

29 November - 10:00 am - 4:00 pm
Fully funded 19 spaces left

One day course via Zoom This course is aimed for people who have an influence over the work practice and culture of an organisation. It covers how to create a culture of professional curiosity within your organisation, how to be a good role model, and how to support staff to take a professionally curious approach. The course will also support learners to identify steps to take which are appropriate, which are a positive action to protect someone’s safety and welfare…

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Autistic Spectrum Condition (Accredited course) – Cohort 5

29 November - 10:00 am - 4:00 pm
Fully funded 13 spaces left

Two day course via Zoom All sessions must be attended and coursework completed within agreed timeframes (T&C's apply), and upon successful completion, delegates will receive an accredited unit certificate in this subject. Day 1: 29/11/21 - 10:00 - 16:00 Day 2: 02/12/21 - 10:00 - 16:00 This course is to provide learners with an understanding of Autism Spectrum Condition, person-centred approach and knowledge of the importance of relevant communication skills when working with individuals, Learning objectives: • Describe the concept…

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Difficult Conversations: A guide for Care Professionals – Cohort 2

30 November - 10:00 am - 12:30 pm
Fully funded 16 spaces left

Half day course This course is designed to bring awareness of necessary skills essential in communicating difficult news in health and social care settings. It aims to provide the learner with an understanding of the key principles of leading difficult conversations. We aim to expand the knowledge and prepare learners for these instances where they might have to address or deliver difficult news. This course will also explore different communications adjustments that need to be considered when having difficult conversations.…

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December 2021

Nutrition and Dementia – Cohort 4

1 December - 10:00 am - 1:00 pm
Fully funded 15 spaces left

Half day course via zoom This course is suitable for all levels of staff who are working in older people care services within residential, nursing or homecare environments. During this course the nutritional impact of dementia from the early to late stages of the condition will be explored. Case studies will be used to consider how the different behavioural strategies and nutritional tools can be applied in order to take a person-centred approach to providing good nutritional care and support…

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Positive Behaviour Support for Management Teams – Cohort 3

1 December - 10:00 am - 4:00 pm
Fully funded 17 spaces left

One day course This course is suitable for management teams. It will focus on the implementation and delivery of PBS in Residential, Supported Living settings and Care Home settings. The session supports understanding and implementation of PBS practice at a higher level of the organisation. It aims to enable management teams to explore the significance of Behaviour Support Plans, the importance of quality assurance in PBS practice, and the benefits of PBS in organisations. Learning objectives: • Discuss the importance…

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Essential Skills – Assessing Care Certificate Competencies – Cohort 3

1 December - 10:00 am - 4:00 pm
Zoom,

One day course This one day “Skills for Care Essential Skills” course will support those NEW or needing development, to assessing knowledge and competencies of staff undertaking the Care Certificate. This course is aimed at AET/PTLLS awarded internal trainers, new to delivering the Care Certificate internally, and who are competent in the standard they are assessing. Examples of job roles who could attend this course are: • Registered care manager • Senior staff • In-house trainer Delegates do not need…

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Training Management (Accredited course) – Cohort 8

2 December - 10:00 am - 4:00 pm
Zoom,

Two day course via Zoom All sessions must be attended and coursework completed within agreed timeframes (T&C's apply), and upon successful completion, delegates will receive an accredited unit certificate in this subject. Day 1: 02/12/21 - 10:00 - 16:00 Day 2: 16/12/21 - 10:00 - 16:00 This course has been designed for training coordinators who are responsible for managing the organisational training needs. The course will support the learner to ensure they have the right staff with the right skills…

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Moving and Handling Governance for Managers Cohort 4

6 December - 10:00 am - 1:00 pm
Fully funded 17 spaces left

Course description This half day course will train managers and leaders across all care settings to improve the governance of Moving and handling. Attendees will be sent a Moving and Handling Toolkit, with strategy ideas, competency forms, information about liability and more. These will be sent ahead of time for completion to review during the session. In this session we will look at creating new policies, procedures, competencies, and how to ensure auditing is being carried out correctly. By the…

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Principles of Team Leading (Accredited course) – Cohort 8

6 December - 10:00 am - 4:00 pm
Fully funded 15 spaces left

Three day course via Zoom All sessions must be attended and coursework completed within agreed timeframes (T&C's apply), and upon successful completion, delegates will receive an accredited unit certificate in this subject. Day 1: 06/12/2021 - 10:00 - 16:00 Day 2: 10/12/2021 - 10:00 - 16:00 Day 3: 15/12/2021 - 10:00 - 16:00 This course is aimed at care staff who are either progressing, or wish to progress to a Team Leader position. It is also useful for those already…

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Conflict Management: A guide for Leaders – Cohort 3

6 December - 1:30 pm - 4:00 pm
Fully funded 14 spaces left

Half day course via Zoom This course is suitable for anyone who has line management responsibility or wishes to improve their mediation skills Conflict can occur in any organisation and between all types of people. Solving conflict that satisfies staff and service users is essential in creating and maintaining a positive working environment This course gives managers and supervisors the skills to prevent, defuse and resolve conflict that occurs in their setting. Learning objectives: • Recognise the different types and…

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Understanding professional supervision practice (Accredited course) – Cohort 12

8 December - 10:00 am - 4:00 pm
Zoom,

Two day course via Zoom All sessions must be attended and coursework completed within agreed timeframes (T&C's apply), and upon successful completion, delegates will receive an accredited unit certificate in this subject. Day 1: 08/12/21 - 10:00 - 16:00 Day 2: 15/12/21 - 10:00 - 16:00 This course will provide learners with the knowledge needed to deliver professional supervision practice. Both theoretical and practical techniques are analysed in relation to legislation and performance management This course can be used to…

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Frailty – Identification and Management – Cohort 9

8 December - 2:00 pm - 4:30 pm
Fully funded 15 spaces left

Half day course This course is aimed at identifying the varying levels of frailty within adult social care. Learners will have knowledge of the assessment tools needed to determine risk of frailty, have an awareness of what intervention methods are going to help reduce the risk of falls. By the end of the course learners will be able to: • What is frailty and how it relates to an ageing population • What frailty looks like, what it’s made up…

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Falls Prevention – Cohort 10

9 December - 2:00 pm - 4:30 pm
Fully funded 15 spaces left

Half day course Staff will look at how to prevent falls by conducting risk assessments, self-assessments and implementing person-centred strategies to reduce falls, liaise with family and professional services. You will understand how to identify, assess and have an awareness on the procedures necessary to reduce the risk of falls. By the end of the course learners will be able to: • How to risk assess for falls and carry out provider risk assessments and update policies • Strategies that…

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An Introduction to Care Leadership – Cohort 8

13 December - 10:00 am - 4:00 pm
Fully funded 20 spaces left

One day course via Zoom This course will teach learners about effective leadership and help them identify different management techniques This course also provides an opportunity for learners to reflect on their own management style, to recognise positional power, and how to become more influential Learners will identify top tips for effective leadership and learn how to implement these Learning objectives: • Identify effective management and leadership styles • Agree behaviour expectations • Understand one minute management techniques • Evaluate…

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Mental Capacity Act and Deprivation of Liberty Safeguards for Managers – Cohort 8

13 December - 10:00 am - 12:30 pm
Fully funded 20 spaces left

Half day course via Zoom This course covers the essential elements contained within the Mental Capacity Act, including: • the core principles of the MCA • assessing capacity • learning who can make decisions • lasting power of attorney and advance decisions • independent mental capacity advocates • ‘best interests’ decisions • authority for action, restraint • DoLS (Deprivations of Liberty Safeguards) • Useful resources Learning objectives: • Identify their legal responsibilities under the MCA • Apply MCA principles when…

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Frailty – Identification and Management for Managers – Cohort 7

13 December - 2:00 pm - 3:30 pm
Fully funded 15 spaces left

Managers will learn how to communicate frailty more effectively with health care professionals from the knowledge gained by staff. This will allow best practice to help prevent deterioration in individuals and be able to action plan effectively to support individuals. By the end of the course Management will be able to: • To be able to communicate levels of frailty more effectively to health professionals and staff • To prevent further deterioration in individuals by embedding the correct interventions •…

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Supervisions and Appraisals (Silver and Gold Members only) – BENEFIT) – December 2021

14 December - 10:00 am - 12:30 pm

This course is only available for HCPA Silver and Gold members This course will give learners the opportunity to identify different supervision types and discuss their current supervision structure. Learners will evaluate their current paperwork for completing supervisions and appraisals, understand the induction process, and learn how to maximise support for new staff members This session will also teach learners how to check competencies and identify skill gaps in knowledge and confidence. Learning objectives: • Understand how to support their…

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