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January 2021

Building an enabling culture – Managers – Cohort 1

19 January - 2:00 pm - 3:30 pm
Fully funded 8 spaces left

Course description This course is suitable for management working in older people care services. Management will be aware of the information staff get taught about enabling within care. This includes communication tools, goal setting and positive risk-taking techniques. Managers will learn how to make change with staff to adopt this new way of thinking to embed enabling and promote independence and quality of life. Learning outcomes By the end of the course learners will be able to: • To be…

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Care Certificate & Award in Health and Social Care (Level 1 Accredited course) – Cohort 2

20 January - 9:30 am - 4:00 pm
Fully funded 10 spaces left

This course is part-funded with a charge of £60 per delegate This course is delivered over six sessions (20th,25th,27th Jan and 1st,8th and 9th Feb 2021 ) and all sessions must be attended (T&C's apply). This course has a coursework element which must be completed within 30 days of the course end date (T&C's apply) Course description The Care Certificate was developed jointly by Skills for Care,  Health Education England and Skills for Health. It is an agreed set of…

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Understanding professional supervision practice (Level 4 Accredited course) – Cohort 1

21 January - 10:00 am - 4:00 pm
Fully funded 1 space left

This course is delivered over two sessions (21st Jan and 4th Feb 2021) and all sessions must be attended (T&C's apply). This course has a coursework element which must be completed within 30 days of the course end date (T&C's apply) Course description This course will provide learners with the knowledge needed to deliver professional supervision practice. Both theoretical and practical techniques are analysed in relation to legislation and performance management This course can be used to support those wishing…

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Medication Best Practice: Leadership Responsibilities in Residential Setting

21 January - 10:00 am - 1:00 pm
Fully funded 7 spaces left

Course description This course introduces organisations such as NICE, CQC, HCC and the CCG’s best practices around medication. This course specifically looks at the guidance and policies for residential services. Learning outcomes By the end of the course learners will be able to: • Policies, and Guidelines • Competencies • Refusal of medication • Side effects of medication • Medication errors: Local findings and Root Cause Analysis • Infection Control Measures • Medication Wastage • Over the Counter Medication •…

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Enabling Care Facilitator Programme – A Full Care Approach – Cohort 1

21 January - 10:00 am - 12:30 pm
Fully funded 2 spaces left

This course is delivered over six sessions and all sessions must be attended (T&C's apply). Please note that a manager of the organisation must have attended the Building an Enabling Culture for Managers course prior to staff members attending this course Individual session dates and times: 21st Jan 2021  10am -12.30pm 26th Jan 2021  2pm-4pm 09th Feb 2021  2pm-4.30pm 15th Feb 2021  2pm-4.30pm 16th Feb 2021  2pm-5pm 22nd Feb 2021  2pm-5pm Ideally two people from the same provider should be…

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Falls Prevention – Care Home – Cohort 1

22 January - 10:00 am - 12:30 pm
Fully funded 10 spaces left

Course description Staff will look at how to prevent falls by conducting risk assessments, self-assessments and implementing person-centred strategies to reduce falls, liaise with family and professional services. You will understand how to identify, assess and have an awareness on the procedures necessary to reduce the risk of falls. Learning outcomes By the end of the course learners will be able to: • How to risk assess for falls and carry out provider risk assessments and update policies • Strategies…

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Infection Prevention and Control refresher – Cohort 2

25 January - 10:00 am - 12:00 pm
Fully funded 23 spaces left

Course description This IPC and PPE course is a refresher session for those who have already completed IPC training. The training provides up to date guidance to staff on the effective use of a range of Personal Protective Equipment (PPE), hand washing and use of hand gels as well as targeted support around COVID-19 and managing the spread of infections. This course is for learners who have already completed their donning and doffing competencies. Learning outcomes By the end of…

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Care Certificate & Award in Health and Social Care (Level 1 Accredited course) – Cohort 3

26 January - 9:30 am - 4:00 pm
Fully funded 14 spaces left

This course is part-funded with a charge of £60 per delegate This course is delivered over six sessions (26th,27th,29th Jan, and 1st,2nd and 3rd Feb 2021) ) and all sessions must be attended (T&C's apply). This course has a coursework element which must be completed within 30 days of the course end date (T&C's apply) Course description The Care Certificate was developed jointly by Skills for Care,  Health Education England and Skills for Health. It is an agreed set of…

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Leading a service using Positive Behaviour Support- For Learning Disability Support Services – Cohort 2

27 January - 10:00 am - 1:00 pm
Fully funded 1 space left

2 sessions  Session 1 - 27th January - 10am - 1pm Session 2 - 26th February - 10am - 1pm Description HCPA now has education on Positive Behaviour support available for Learning Disability and Dementia Care Services across Hertfordshire  for managers. Positive behaviour support (PBS) is 'a person centred framework for providing long-term support to people with a learning disability, and/or autism, including those with mental health conditions, who have, or may be at risk of developing, behaviours that challenge. To complete the manager of…

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Training Management (Level 3 Accredited course)- Cohort 1

27 January - 10:00 am - 4:00 pm
Fully funded 3 spaces left

This course is delivered over two sessions (27th Jan and 18th Feb 2021 ) and all sessions must be attended (T&C's apply). This course has a coursework element which must be completed within 30 days of the course end date (T&C's apply) Course description  This course has been designed for training coordinators who are responsible for managing the organisational training needs. This course will support the learner to ensure they have the right staff with the right skills in the…

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End of Life Symptom Management for Qualified Nurses

28 January - 10:00 am - 1:00 pm
Fully funded 6 spaces left

Course description This course is suitable for Nurses Learning Outcomes: To identify pharmacological and non-pharmacological approaches to symptom control To identify the requirements of anticipatory prescribing and tools used To identify rationale for the use of syringe pumps To be able to assess and  identify symptoms at the end of life and the management of them To be able to state the process of re-use of medication   Requirements and expectations Learners will be expected to be engaged in learning,…

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Time management for Leaders – Cohort 1

29 January - 10:00 am - 12:30 pm
Fully funded 18 spaces left

Course description This course is best suited for all managers/ seniors or supervisors who have direct line reports The course will aid learners in identifying their “Thieves of time”, analysing and prioritising their task responsibilities and provide practical tools to manage time more effectively Learning outcomes By the end of the course learners will be able to: - Balance an open door policy with actioning important strategic task - Prioritise and manage your workload using effective techniques - Work effectively…

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February 2021

Skill Up to Health and Social Care (Level 2 Accredited course) – Cohort 2

1 February - 10:00 am - 4:00 pm
Fully funded 7 spaces left

This course is part-funded with a charge of £60 per delegate This course is delivered over four sessions ( 1st,2nd,9th and 15th Feb 2021 ) and all sessions must be attended (T&C's apply). This course has a coursework element which must be completed within 30 days of the course end date (T&C's apply) Course description This course builds on, and refreshes care practitioners knowledge from completing the Care Certificate. Learning outcomes By the end of the course learners will be…

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Falls Prevention – Care Home – Cohort 2

2 February - 10:00 am - 12:30 pm
Fully funded 11 spaces left

Course description Staff will look at how to prevent falls by conducting risk assessments, self-assessments and implementing person-centred strategies to reduce falls, liaise with family and professional services. You will understand how to identify, assess and have an awareness on the procedures necessary to reduce the risk of falls. Learning outcomes By the end of the course learners will be able to: • How to risk assess for falls and carry out provider risk assessments and update policies • Strategies…

Find out more »

Building an enabling culture – Managers – Cohort 2

2 February - 2:00 pm - 3:30 pm
Fully funded 13 spaces left

Course description This course is suitable for management working in older people care services. Management will be aware of the information staff get taught about enabling within care. This includes communication tools, goal setting and positive risk-taking techniques. Managers will learn how to make change with staff to adopt this new way of thinking to embed enabling and promote independence and quality of life. Learning outcomes By the end of the course learners will be able to: • To be…

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End of Life Communication

3 February - 10:00 am - 1:00 pm
Fully funded 11 spaces left

Course description All sessions unless stated otherwise are suitable for all levels of staff who are working in older people and Adult Disability care services within residential, nursing or homecare environments Learning Outcomes: To identify what aids effective communication at the end of life To recognise barriers and blocks to communication To recognise the significance of non-verbal behaviours and body language To be able to structure a conversation Consider resources to aid communication To be able to demonstrate empathy Requirements…

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Leading a service using Positive Behaviour Support- For Dementia Support Services – Cohort 2

4 February - 10:00 am - 1:00 pm
Fully funded Fully booked!

2 sessions  session 1 - 4th February - 10am - 1pm Session 2 - 2nd March - 10am - 1pm Description HCPA now has education on Positive Behaviour support available for Learning Disability and Dementia Care Services across Hertfordshire  for managers. Positive behaviour support (PBS) is 'a person centred framework for providing long-term support to people with a learning disability, and/or autism, including those with mental health conditions, who have, or may be at risk of developing, behaviours that challenge. To complete the manager of…

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Frailty – Identification and Management – Cohort 2

4 February - 10:00 am - 12:30 pm
Fully funded 15 spaces left

Course description This course is aimed at identifying the varying levels of frailty within adult social care. Learners will have knowledge of the assessment tools needed to determine risk of frailty, have an awareness of what intervention methods are going to help reduce the risk of falls. Learning outcomes By the end of the course learners will be able to: • What is frailty and how it relates to an ageing population • What frailty looks like, what it’s made…

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Care Certificate & Award in Health and Social Care (Level 1 Accredited course) – Cohort 4

8 February - 9:30 am - 4:00 pm
Fully funded 10 spaces left

This course is part-funded with a charge of £60 per delegate This course is delivered over six sessions (8th,9th,10th,11th,15th and 16th Feb 2021 ) and all sessions must be attended (T&C's apply). This course has a coursework element which must be completed within 30 days of the course end date (T&C's apply) Course description The Care Certificate was developed jointly by Skills for Care,  Health Education England and Skills for Health. It is an agreed set of standards that define…

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Advance Care Planning

8 February - 10:00 am - 1:00 pm
Fully funded Fully booked!

Course description All sessions unless stated otherwise are suitable for all levels of staff who are working in older people and Adult Disability care services within residential, nursing or homecare environments Learning Outcomes: To identify what is included as part of advance care planning To recognise the importance of treatment escalation planning To consider the importance of person centred advance care planning To gain confidence in discussing wishes and preferences with clients What tools are available to use and support…

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Falls Prevention – Home Care – Cohort 2

8 February - 10:00 am - 12:30 pm
Fully funded 12 spaces left

Course description Staff will look at how to prevent falls by conducting risk assessments, self-assessments and implementing person-centred strategies to reduce falls, liaise with family and professional services. You will understand how to identify, assess and have an awareness on the procedures necessary to reduce the risk of falls. Learning outcomes By the end of the course learners will be able to: • How to risk assess for falls and carry out provider risk assessments and update policies • Strategies…

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Build a Culture of Dignity for Managers -Cohort 1

10 February - 10:00 am - 4:00 pm
Fully funded 19 spaces left

Course description This course is designed for any leaders or managers who are directly responsible for line managing their work force and or lead their team. The course covers what dignity in behaviour looks like, how to be a good role model, and how to support staff and service users in a dignified manner Learning outcomes By the end of this course, learners will be able to: - Summarise what dignity is and how it is promoted within the organisation…

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Pressure Ulcer – Prevention & Treatment

10 February - 10:00 am - 1:00 pm
Fully funded 12 spaces left

Course description This course covers understanding pressure sores and how to help prevent them, the main structures and functions of skin, pressure ulcers and common sites for pressure ulcers, and managing pressure ulcers. This course is suitable for all levels of staff working within any type of adult care service. Learning outcomes By the end of the course learners will be able to: • Identify patients/clients at risk of developing pressure ulcers • Describe the physiology of the skin and…

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Strategies for retaining a competent, skilled workforce – Cohort 1

11 February - 10:00 am - 12:30 pm
Fully funded 26 spaces left

Course description This course is best suited to leadership/senior roles or anyone who has responsibilities for recruitment/staff The course gives learners the opportunity to discuss their current recruitment strategies, share best practice ideas and identify current organisational culture and trends Learning outcomes By the end of the course learners will be able to: - Identify why people leave job roles - Utilise new techniques to keep staff motivated and loyal - Demonstrate the skills to design a recruitment action plan…

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Infection Prevention and Control refresher – Cohort 3

11 February - 10:00 am - 12:00 pm
Fully funded 24 spaces left

Course description This IPC and PPE course is a refresher session for those who have already completed IPC training. The training provides up to date guidance to staff on the effective use of a range of Personal Protective Equipment (PPE), hand washing and use of hand gels as well as targeted support around COVID-19 and managing the spread of infections. This course is for learners who have already completed their donning and doffing competencies. Learning outcomes By the end of…

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Nutrition and Oral Health at the End of Life

11 February - 2:00 pm - 5:00 pm
Fully funded 12 spaces left

Course description All sessions unless stated otherwise are suitable for all levels of staff who are working in older people and Adult Disability care services within residential, nursing or homecare environments Learning Outcomes: To state factors that impact on oral health and nutrition To state the benefits of regular effective mouth care To be able to identify swallowing difficulties and when to report/refer To recognise the changes that occur with appetite at the end of life Consider the individual needs…

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Managing people: Proactively raising productivity through performance management – Cohort 1

12 February - 10:00 am - 4:00 pm
Fully funded 1 space left

This course is delivered over two sessions (12th and 26th Feb 2021 ) and all sessions must be attended (T&C's apply). Course description People are any company’s greatest asset and even more so in the care sector, so how do you ensure you keep the right people in the right jobs? This course has been designed to support managers at all levels to reflect on staff performance and grow staff teams to work together creating a ‘can do’ environment where…

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Urinary Tract Infection and Hydration – Cohort 2

15 February - 10:00 am - 12:30 pm
Fully funded 14 spaces left

Course description This course is suitable for all types of care staff working within any type of adult care service This course will teach delegates the definition of hydration, while exploring the causes, prevention, and management of dehydration. This course will also explore what is meant by a ‘urinary tract infection’, its causes, and how to prevent and manage the infection. Learning outcomes By the end of the course learners will be able to: • Know what hydration and dehydration…

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LGBT+ Inclusion in the workplace – Cohort 1

16 February - 10:00 am - 12:30 pm
Fully funded 22 spaces left

Course description This course is suitable for any care practitioner working within a care setting who support individuals from the LGBT+ community. The course explains the role and responsibilities in promoting equality of LGBT+ in the workplace Learning outcomes By the end of the course learners will be able to: - Explain the differences between sexual orientation and gender identity - Identify the correct language when discussing the LGBT+ community - Identify legislation and policies affecting LGBT+ community - Explain…

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Frailty – Identification and Management for Managers – Cohort 2

16 February - 2:00 pm - 3:00 pm
Fully funded 12 spaces left

Course description Managers will learn how to communicate frailty more effectively with health care professionals from the knowledge gained by staff. This will allow best practice to help prevent deterioration in individuals and be able to action plan effectively to support individuals. Learning outcomes By the end of the course Management will be able to: • To be able to communicate levels of frailty more effectively to health professionals and staff • To prevent further deterioration in individuals by embedding…

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Care Certificate & Award in Health and Social Care (Level 1 Accredited course) – Cohort 5

17 February - 9:30 am - 4:00 pm
Fully funded 15 spaces left

This course is part-funded with a charge of £60 per delegate This course is delivered over six sessions (17th,18th,22nd,23rd Feb and 1st,2nd March 2021 ) and all sessions must be attended (T&C's apply). This course has a coursework element which must be completed within 30 days of the course end date (T&C's apply) Course description The Care Certificate was developed jointly by Skills for Care,  Health Education England and Skills for Health. It is an agreed set of standards that…

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Supervisions and Appraisals (Silver and Gold Members (only) – BENEFIT) – Cohort 2

17 February - 10:00 am - 12:30 pm
Fully funded 26 spaces left

Course description This course will give learners the opportunity to identify different supervision types and discuss their current supervision structure Learners will evaluate their current paperwork for completing supervisions and appraisals, understand the induction process, and learn how to maximise support for new staff members This session will also teach learners how to check competencies and identify skill gaps in knowledge and confidence Learning outcomes By the end of this course learners will be able to: Understand how to support…

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Enabling Care Facilitator Programme – A Full Care Approach – Cohort 2

17 February - 10:00 am - 12:30 pm
Fully funded 15 spaces left

This course is delivered over six sessions and all sessions must be attended (T&C's apply). Please note that a manager of the organisation must have attended the Building an Enabling Culture for Managers course prior to staff members attending this course Individual session dates and times: 17th Feb 2021  10am -12.30pm 1st March 2021  2pm-4pm 2nd March 2021  2pm-4.30pm 8th March 2021  2pm-4.30pm 9th March 2021  2pm-5pm 16th March 2021  2pm-5pm Ideally two people from the same provider should be…

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Frailty – Identification and Management – Cohort 3

18 February - 10:00 am - 12:30 pm
Fully funded 15 spaces left

Course description This course is aimed at identifying the varying levels of frailty within adult social care. Learners will have knowledge of the assessment tools needed to determine risk of frailty, have an awareness of what intervention methods are going to help reduce the risk of falls. Learning outcomes By the end of the course learners will be able to: • What is frailty and how it relates to an ageing population • What frailty looks like, what it’s made…

Find out more »

Supporting Individuals with Learning Disabilities (Level 2 Accredited course) – Cohort 1

19 February - 10:00 am - 4:00 pm
Fully funded 11 spaces left

This course is delivered over six sessions (19th,22nd and 26th Feb, and 5th,11th and 12th March 2021) and all sessions must be attended (T&C's apply). This course has a coursework element which must be completed within 30 days of the course end date (T&C's apply) Course description This qualification is suitable for people who come into contact with individuals with learning disabilities as part of their job. This could include people in community and volunteering roles or working in education,…

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Falls Prevention – Care Home – Cohort 3

19 February - 10:00 am - 12:30 pm
Fully funded 15 spaces left

Course description Staff will look at how to prevent falls by conducting risk assessments, self-assessments and implementing person-centred strategies to reduce falls, liaise with family and professional services. You will understand how to identify, assess and have an awareness on the procedures necessary to reduce the risk of falls. Learning outcomes By the end of the course learners will be able to: • How to risk assess for falls and carry out provider risk assessments and update policies • Strategies…

Find out more »

Diabetes Awareness and Management for Care Staff

22 February - 10:00 am - 1:00 pm
Fully funded Fully booked!

Course description The course aims to teach learners how to recognise the symptoms of diabetes, the signs of complications, to raise awareness of treatments, and to build confidence in staff who support and care for people living with diabetes. This course caters for all levels of care staff who work with, or are responsible for, the welfare and wellbeing of people living with diabetes, which also includes healthcare professionals who do not specialise in diabetes. This course is also suitable…

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Falls Prevention for Management – Reducing Falls risk in your service – Cohort 1

22 February - 10:00 am - 11:00 am
Fully funded 15 spaces left

Course description This course is suitable for management working in older people care services. Management will learn how to implement the staff’s knowledge and falls tools by developing action plans in relation to falls risk identification and assessment. Learning outcomes By the end of the course learners will be able to: • How to risk assess for falls and carry out provider risk assessments and update policies • Strategies that can be implemented to reduce falls. This includes reviewing environments,…

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Falls Prevention – Home Care – Cohort 3

23 February - 10:00 am - 12:30 pm
Fully funded 15 spaces left

Course description Staff will look at how to prevent falls by conducting risk assessments, self-assessments and implementing person-centred strategies to reduce falls, liaise with family and professional services. You will understand how to identify, assess and have an awareness on the procedures necessary to reduce the risk of falls. Learning outcomes By the end of the course learners will be able to: • How to risk assess for falls and carry out provider risk assessments and update policies • Strategies…

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End of Life Symptom Management for Care Staff

24 February - 10:00 am - 1:00 pm
Fully funded 13 spaces left

Course description All sessions unless stated otherwise are suitable for all levels of staff who are working in older people and Adult Disability care services within residential, nursing or homecare environments Learning Outcomes: To identify pharmacological and non-pharmacological approaches to symptom control To recognise the symptoms at the end of life To consider the importance of person centred care at the end of life To be able to assess and  identify symptoms at the end of life and refer appropriately…

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Dignity in Care – Cohort 2

24 February - 10:00 am - 4:00 pm
Fully funded 18 spaces left

Course description This course supports learners to understand what dignity in care looks like. It also supports them to learn how to support service users and others in a dignified manner Learning outcomes By the end of the course learners will be able to: - Explain what good customer care looks like and how to promote this - Identify how legislation guides our practices - Explain 7 principles of care - Identify practices that promote Privacy, Dignity and Inclusion Some…

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An Introduction to Care Leadership (Assured course) – Cohort 2

24 February - 10:00 am - 4:00 pm
Fully funded 16 spaces left

This course is delivered over two sessions (24th Feb and 16th March 2021 ) and all sessions must be attended (T&C's apply). This course has a coursework element which must be completed within 30 days of the course end date (T&C's apply) Course description  This assured leadership course will teach learners about effective leadership and help them identify different management techniques This course also provides an opportunity for learners to reflect on their own management style, to recognise positional power,…

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Infection Prevention and Control refresher – Cohort 4

24 February - 2:00 pm - 4:00 pm
Fully funded 25 spaces left

Course description This IPC and PPE course is a refresher session for those who have already completed IPC training. The training provides up to date guidance to staff on the effective use of a range of Personal Protective Equipment (PPE), hand washing and use of hand gels as well as targeted support around COVID-19 and managing the spread of infections. This course is for learners who have already completed their donning and doffing competencies. Learning outcomes By the end of…

Find out more »

March 2021

Care Certificate & Award in Health and Social Care (Level 1 Accredited course) – Cohort 6

1 March - 9:30 am - 4:00 pm
Fully funded 15 spaces left

This course is part-funded with a charge of £60 per delegate This course is delivered over six sessions (1st,2nd,8th,9th,15th and 18th March) and all sessions must be attended (T&C's apply). This course has a coursework element which must be completed within 30 days of the course end date (T&C's apply) Course description The Care Certificate was developed jointly by Skills for Care,  Health Education England and Skills for Health. It is an agreed set of standards that define the knowledge,…

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Skill Up to Health and Social Care (Level 2 Accredited course) – Cohort 3

1 March - 10:00 am - 4:00 pm
Fully funded 13 spaces left

This course is part-funded with a charge of £60 per delegate This course is delivered over four sessions (1st,2nd,8th and 9th March 2021) and all sessions must be attended (T&C's apply). This course has a coursework element which must be completed within 30 days of the course end date (T&C's apply) Course description  This course builds on, and refreshes care practitioners knowledge from completing the Care Certificate. Learning outcomes By the end of the course learners will be able to:…

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Advanced Safeguarding – Creating a Culture of developing Professional Curiosity – Cohort 1

1 March - 10:00 am - 4:00 pm
Fully funded 29 spaces left

Course description This course covers how to create a culture of professional curiosity within your organisation, how to be a good role model, and how to support staff to take a professionally curious approach. The course will also support learners to identify steps to take which are appropriate, which are a positive action to protect someone’s safety and welfare Learning outcomes By the end of the course learners will be able to: - Explore what professional curiosity is and how…

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Falls Prevention for Management – Reducing Falls risk in your service – Cohort 3

1 March - 10:00 am - 11:00 pm
Fully funded 15 spaces left

Course description This course is suitable for management working in older people care services. Management will learn how to implement the staff’s knowledge and falls tools by developing action plans in relation to falls risk identification and assessment. Learning outcomes By the end of the course learners will be able to: • How to risk assess for falls and carry out provider risk assessments and update policies • Strategies that can be implemented to reduce falls. This includes reviewing environments,…

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Medication Best Practice – Leadership Responsibilities in Home Care

3 March - 10:00 am - 1:00 pm
Fully funded 13 spaces left

Course description This course introduces organisations such as NICE, CQC, HCC and the CCG’s best practices around medication. This course specifically looks at the Local County Council Medication Policy for Homecare. Learning outcomes By the end of the course learners will be able to: • To manage medicines in peoples own homes • Understand the local authority medication policy • The protocol for the use of homely medicines and what this should include • Understand how homely medicines and over…

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Equality, Diversity & Inclusion for Managers – Cohort 1

3 March - 10:00 am - 4:00 pm
Fully funded 29 spaces left

Course description This course aims to raise managers' awareness of Equality, Diversity and Inclusion, their role in ensuring compliance and to highlight the importance of adapting culture in order to support staff within the workplace. Learning outcomes By the end of the course learners will be able to: Identify what Equality, Diversity and Inclusion looks like in practice Evaluate modelling behaviour in compliance with Equality, Diversity and Inclusion for Staff and The People You Support Explore new ways of adapting…

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Managing difficult conversations: A guide for Leaders – Cohort 2

4 March - 2:00 pm - 4:30 pm
Fully funded 30 spaces left

Course description This course is suitable for line managers or those in a leadership role who are responsible, or oversee performance management, capability and disciplinary procedures The course will enable learners to learn how to initiate and manage challenging conversations using effective and practical techniques. Challenging conversations can include issues relating to performance, managing challenging people and resolving conflict Learning outcomes By the end of the course learners will be able to: - Articulate the importance of managing challenging conversations…

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Care Certificate & Award in Health and Social Care (Level 1 Accredited course) – Cohort 7

8 March - 9:30 am - 4:00 pm
Fully funded 15 spaces left

This course is part-funded with a charge of £60 per delegate This course is delivered over six sessions (8th,9th.10th,11th,15th and 16th March 2021) and all sessions must be attended (T&C's apply). This course has a coursework element which must be completed within 30 days of the course end date (T&C's apply) Course description The Care Certificate was developed jointly by Skills for Care,  Health Education England and Skills for Health. It is an agreed set of standards that define the…

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Strategies for retaining a competent, skilled workforce – Cohort 2

10 March - 10:00 am - 12:30 pm
Fully funded 27 spaces left

Course description This course is best suited to leadership/senior roles or anyone who has responsibilities for recruitment/staff The course gives learners the opportunity to discuss their current recruitment strategies, share best practice ideas and identify current organisational culture and trends Learning outcomes By the end of the course learners will be able to: - Identify why people leave job roles - Utilise new techniques to keep staff motivated and loyal - Demonstrate the skills to design a recruitment action plan…

Find out more »

Infection Prevention and Control refresher – Cohort 5

10 March - 10:00 am - 12:00 pm
Fully funded 25 spaces left

Course description This IPC and PPE course is a refresher session for those who have already completed IPC training. The training provides up to date guidance to staff on the effective use of a range of Personal Protective Equipment (PPE), hand washing and use of hand gels as well as targeted support around COVID-19 and managing the spread of infections. This course is for learners who have already completed their donning and doffing competencies. Learning outcomes By the end of…

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Recognising Signs of Dying

11 March - 10:00 am - 1:00 pm
Fully funded 15 spaces left

Course description All sessions unless stated otherwise are suitable for all levels of staff who are working in older people and Adult Disability care services within residential, nursing or homecare environments Learning Outcomes: To identify different terminology used at the end of life To identify the 5 priorities of care for the dying person To identify the signs and symptoms of the dying process To be able to identify tools used  during the dying process Consider resources to support the…

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Build a Culture of Dignity for Managers – Cohort 2

11 March - 10:00 am - 4:00 pm
Fully funded 27 spaces left

Course description This course is designed for any leaders or managers who are directly responsible for line managing their work force and or lead their team. The course covers what dignity in behaviour looks like, how to be a good role model, and how to support staff and service users in a dignified manner Learning outcomes By the end of this course, learners will be able to: - Summarise what dignity is and how it is promoted within the organisation…

Find out more »

Falls Prevention – Home Care – Cohort 4

12 March - 10:00 am - 12:30 pm
Fully funded 15 spaces left

Course description Staff will look at how to prevent falls by conducting risk assessments, self-assessments and implementing person-centred strategies to reduce falls, liaise with family and professional services. You will understand how to identify, assess and have an awareness on the procedures necessary to reduce the risk of falls. Learning outcomes By the end of the course learners will be able to: • How to risk assess for falls and carry out provider risk assessments and update policies • Strategies…

Find out more »

Frailty – Identification and Management – Cohort 4

15 March - 10:00 am - 12:30 pm
Fully funded 15 spaces left

Course description This course is aimed at identifying the varying levels of frailty within adult social care. Learners will have knowledge of the assessment tools needed to determine risk of frailty, have an awareness of what intervention methods are going to help reduce the risk of falls. Learning outcomes By the end of the course learners will be able to: • What is frailty and how it relates to an ageing population • What frailty looks like, what it’s made…

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Professional Boundaries – Cohort 2

16 March - 10:00 am - 4:00 pm
Fully funded 29 spaces left

Course description This course will raise awareness and enable staff to promote professional boundaries and ensure this is built within the day to day culture Learning outcomes By the end of the course learners will be able to: • Explain what are professional boundaries • Identify why care practitioners need to be aware of professional boundaries • Recognise what constitutes unacceptable practice • Identify how to support professional conduct Requirements and expectations Learners will be expected to be engaged in…

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Dignity in Care – Cohort 3

18 March - 10:00 am - 4:00 pm
Fully funded 20 spaces left

Course description This course supports learners to understand what dignity in care looks like. It also supports them to learn how to support service users and others in a dignified manner Learning outcomes By the end of the course learners will be able to: - Explain what good customer care looks like and how to promote this - Identify how legislation guides our practices - Explain 7 principles of care - Identify practices that promote Privacy, Dignity and Inclusion Some…

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Falls Prevention – Care Home – Cohort 4

18 March - 10:00 am - 12:30 pm
Fully funded 15 spaces left

Course description Staff will look at how to prevent falls by conducting risk assessments, self-assessments and implementing person-centred strategies to reduce falls, liaise with family and professional services. You will understand how to identify, assess and have an awareness on the procedures necessary to reduce the risk of falls. Learning outcomes By the end of the course learners will be able to: • How to risk assess for falls and carry out provider risk assessments and update policies • Strategies…

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Time management for Leaders – Cohort 2

18 March - 2:00 pm - 4:30 pm
Fully funded 30 spaces left

Course description This course is best suited for all managers/ seniors or supervisors who have direct line reports The course will aid learners in identifying their “Thieves of time”, analysing and prioritising their task responsibilities and provide practical tools to manage time more effectively Learning outcomes By the end of the course learners will be able to: - Balance an open door policy with actioning important strategic task - Prioritise and manage your workload using effective techniques - Work effectively…

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Effective complaints management – Cohort 1

19 March - 10:00 am - 12:30 pm
Fully funded 29 spaces left

Course description This course is suitable for those with the authority to receive and process complaints Learners will discuss current complaints management processes and compare with recommended best practice. This course provides learners with techniques to effectively investigate, assess and resolve complaints with a positive solution Learning outcomes By the end of the course learners will be able to: - Identify what is important to the complainant - Analyse the stages of the complaint handling process - Utilise investigatory techniques…

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Care Certificate & Award in Health and Social Care (Level 1 Accredited course) – Cohort 8

22 March - 9:30 am - 4:00 pm
Fully funded 15 spaces left

This course is part-funded with a charge of £60 per delegate This course is delivered over six sessions (22nd,23rd,24th,29th,30th,31st March 2021 ) and all sessions must be attended (T&C's apply). This course has a coursework element which must be completed within 30 days of the course end date (T&C's apply) Course description The Care Certificate was developed jointly by Skills for Care,  Health Education England and Skills for Health. It is an agreed set of standards that define the knowledge,…

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Infection Prevention and Control refresher – Cohort 6

23 March - 2:00 pm - 4:00 pm
Fully funded 25 spaces left

Course description This IPC and PPE course is a refresher session for those who have already completed IPC training. The training provides up to date guidance to staff on the effective use of a range of Personal Protective Equipment (PPE), hand washing and use of hand gels as well as targeted support around COVID-19 and managing the spread of infections. This course is for learners who have already completed their donning and doffing competencies. Learning outcomes By the end of…

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Medication Best Practice: Leadership Responsibilities in Residential Setting

24 March - 10:00 am - 1:00 pm
Fully funded 19 spaces left

Course description This course introduces organisations such as NICE, CQC, HCC and the CCG’s best practices around medication. This course specifically looks at the guidance and policies for residential services. Learning outcomes By the end of the course learners will be able to: • Policies, and Guidelines • Competencies • Refusal of medication • Side effects of medication • Medication errors: Local findings and Root Cause Analysis • Infection Control Measures • Medication Wastage • Over the Counter Medication •…

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Urinary Tract Infection and Hydration – Cohort 2

26 March - 10:00 am - 12:30 pm
Fully funded 15 spaces left

Course description This course is suitable for all types of care staff working within any type of adult care service This course will teach delegates the definition of hydration, while exploring the causes, prevention, and management of dehydration. This course will also explore what is meant by a ‘urinary tract infection’, its causes, and how to prevent and manage the infection. Learning outcomes By the end of the course learners will be able to: • Know what hydration and dehydration…

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Frailty – Identification and Management for Managers – Cohort 3

29 March - 10:00 am - 11:00 am
Fully funded 15 spaces left

Course description Managers will learn how to communicate frailty more effectively with health care professionals from the knowledge gained by staff. This will allow best practice to help prevent deterioration in individuals and be able to action plan effectively to support individuals. Learning outcomes By the end of the course Management will be able to: • To be able to communicate levels of frailty more effectively to health professionals and staff • To prevent further deterioration in individuals by embedding…

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