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Care in the community – communication solutions 

Community‑based care staff are often separated from central office teams and rely primarily on mobile phones for day‑to‑day communication. This can lead to fragmented call handling and limited visibility for management.  Our strategic partner, Blizzard for...

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Reducing risk through everyday care 

Every interaction, observation and conversation provides an opportunity to improve outcomes for the people we support.  As people's needs become increasingly complex, care providers are seeing more individuals living with falls, frailty,...

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National Minimum Wage: compliance reminder

HM Revenue & Customs (HMRC) is currently carrying out National Minimum Wage (NMW) and National Living Wage (NLW) compliance activity across the Home Counties. We encourage Hertfordshire care providers to take this opportunity to review their payroll and working...

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Data (Use and Access) Act 2025: New Complaints Requirements

The UK Data (Use and Access) Act 2025 (DUAA) is now 12 months old and from 19 June 2026, all organisations must provide a clear way for individuals to submit data‑protection complaints, acknowledge them within 30 days, and respond without undue delay. This new...

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