Click below to review the contact sheets of Health Services available in your areas in and out of hours. The links also include contact details and when and why to use each service:
Care Homes
- East North Herts Care Homes Service access information
- South and West Herts Care Homes Service access information
Homecare
Mental Health
- East Hertfordshire – Mental health services information
- South West Hertfordshire – Mental health services information
- North West Hertfordshire – Mental health services information
- North Hertfordshire – Mental health services information
- Mental health services for all of Hertfordshire contact information
Care Home Prevention of Admission Services
East and North Hertfordshire
- Hospital at Home – 0300 123 7571- (choose professional line when prompted) – 08:00 – 20:00, 7 days a week
- 111 Option 6 24/7
South and West Hertfordshire
- HAARC (Hertfordshire Admission Avoidance Response Car)- 03456010552- 06.30 – 23.00, 7 days a week
- CLCH- Rapid Response & Early Intervention Vehicle 03000 200 656, Option 2, Option 8, ask to refer to EIV – 08.00 – 20.00, 7 days a week
- 111 Option 6 24/7
Additionally please find the Care Home Improvement team Leaflet here
Managing a Person who has Fallen in a Care Home
Services available to you when someone has fallen in your care homes. As you know residents have much better outcomes if they don’t have admissions to hospital or long lies while waiting for an ambulance. Hertfordshire does have brilliant Prevention of Admission services available to all care homes, which you can utilise when someone has fallen, and they are not displaying red flags.
To help you in making the decision please utilise the Management of a person who has fallen Pathway here and the decision-making checklist here. For our webinar on this pathway click here for recording.
Key Services East and North Hertfordshire Care Homes
| Red Flags | Amber Flags |
| 999 | Hospital at Home – 0300 123 7571
(choose professional line when prompted) 08:00 – 20:00, 7 days a week
111 Option 6 24/7 |
Key Services South and West Hertfordshire Care Homes
| Red Flags | Amber Flags |
| 999 | HAARC (Hertfordshire Admission Avoidance Response Car)- 03456010552
06.30 – 23.00, 7 days a week
CLCH- Rapid Response & Early Intervention Vehicle 03000 200 656, Option 2, Option 8, ask to refer to EIV 08.00 – 20.00, 7 days a week
111 Option 6 24/7 |
NHS111 Option 6 Starlines for care staff
Dial NHS 111 Star*6 (24 hours a day, 7 days a week) for faster access to urgent advice from a senior clinician as well as access to Early Intervention Vehicle (for care homes).
Below are the steps to take when using this service:
Here are the reasons why you should be calling 111*6:
- To access the Early Intervention Vehicle
- For advice and interventions for falls
- Minor injuries including wounds/cuts
- Shortness of breath / feels faint
- UTIs
- Hypertension
- Support for residents who are in crisis and at risk of a hospital admission
- For health and interventions from any of the following: GP, Palliative Care Nurse, Mental Health Nurse, Pharmacist and Dentist
Experiencing issues or with 111 or would like to raise a complaint?
Click here to complete the online Healthcare Professional Feedback form via the HUC website.
You should receive a response within 7 days from a member of the HUC Team.
Click here for more information about Hertfordshire Health Services