loader image

Covid-19 Guidance and Webinar Resources

Please find below Local and National COVID-19 Guidance for Hertfordshire Care Providers

SectionGuidanceAdditional InformationLinks
ACASCoronavirus: Advice for employers and employees inc SSPClick here
CQC/ RegulatorsLooking after people who lack mental capacityClick here
CQC/ RegulatorsThe ethical framework for Adult Social CareClick here
Funding*Herts CC Original Covid-19 Fund (for contracted providers only)
Herts Original Covid-19 Fund - Open to contracted providers only - Funding available to cover PPE (extra to that which the National free PPE portal supplies AND for covid-use only), Cleaning costs and Equipment that was previously reused but due to IPC is now single use (e.g. call bell mats)
If applicable, please fill this claim form and return to your usual HCC Contracts Officer / Monitoring Officer / Commissioner: https://hcpa.us3.list-manage.com/track/click?u=7275e7980a25c4f5e4939ee06&id=b7eb5479d2&e=9b7f8bd309
Information on proportionality of your claims may be requested from your HCC Commissioning or Monitoring Officer

If you have any questions about contacting your Commissioning or Monitoring Officer at HCC, or other questions about this fund, please contact the HCPA Care Provider Hub 01707 708 108
Funding*Infection Control Fund (All providers eligible)
For the most up to date information of the second round of the Infection Control Fund, please visit www.hcpa.info/covid-19 and look in the big piink box marked "Latest Infection Control Funding letters here".
Further details, and a recording of the recent HCC HCPA webinar can be found here: https://www.youtube.com/watch?v=DxBxD75IJ3g&feature=youtu.be and more info can be found here: https://mailchi.mp/hcpa/covid-19-daily-update-1281588?e=9b7f8bd309 . PLEASE NOTE THIS FUNDING DOES NOT COVER PPE
Click here
FundingJanuary 2021 update - Letter to ADS about fundingClick here
GOV.UKCoronavirus (COVID-19) Adult Social Care Action PlanClick here
Visiting care homes during COVID-19
Key message:
Each care home (the registered manager) is responsible for setting the visiting policy in that home. They should do so on the basis of a dynamic risk assessment taking into consideration the needs of individuals within their home and with regard to the advice of the local Director of Public Health (DPH).

All care homes – regardless of Tier – and except in the event of an active outbreak – should seek to enable:

- indoor visits where the visitor has been tested and returned a negative result – (section 2.1 of guidance)
outdoor visiting and ‘screened’ visits – (section 2.3 of guidance)

- Visits in exceptional circumstances including end of life should always be enabled – (section 2.4 of guidance)

- In all cases it is essential that visiting happens within a wider care home environment of robust Infection Prevention and Control (IPC) measures, including ensuring that visitors follow (and are supported to follow) good practice with social distancing, hand hygiene and Personal Protective Equipment (PPE) use.

- In the event of an outbreak in a care home, the home should immediately stop visiting (except in exceptional circumstances such as end of life) to protect vulnerable residents, staff and visitors (section 1.4 of guidance)

Care Home visits guidance: https://www.gov.uk/government/publications/arrangements-for-visiting-out-of-the-care-home/visits-out-of-care-homes and Lateral Flow Testing and Visiting guidance here: https://www.hcpa.info/guideline/care-home-visitor-guidance/
Click here
GOV.UK*Guidance for contacts of people with confirmed coronavirus (COVID-19) infection who do not live with the personIf you have been in close contact with, but do not live with, a person who has tested positive for coronavirus (COVID-19), follow this guidance. This may include people in your support bubble.Click here
GOV.UKGuidance for employees, employers and businessesClick here
GOV.UK*Guidance for providers ofservices for people who use drugs or alcoholThis guidance outlines COVID-19 advice for commissioners and service providers involved in assisting people who are dependent on drugs or alcohol or both.Click here
GOV.UKGuidance for providers of Supported Living servicesClick here
GOV.UKTesting service for extra care and supported living settingsClick here
GOV.UK*Guidance for Social or Community Care and Residential settings on COVID-19
GOV.UK*Guidance on shielding and protecting people defined on medical grounds as extremely vulnerable
For advice on services provided to those shielding or considered Clinically Extremely Vulnerable (CEV): https://www.hcpa.info/guideline/shielding/ If you have further questions please contact the Care Provider Hub: 01707 708108 / assistance@hcpa.info
Click here
GOV.UK*Overview of adult social care guidance on coronavirusClick here
GOV.UK*Management of staff and exposed patients or residents in health and social care settings (Outbreaks)
This guidance provides advice on the management of staff and patients or residents in health and social care settings according to exposures, symptoms and test results: https://www.gov.uk/government/publications/covid-19-management-of-exposed-healthcare-workers-and-patients-in-hospital-settings/covid-19-management-of-exposed-healthcare-workers-and-patients-in-hospital-settings
How long do we wait before we can declare an outbreak is over?
The Covid-19 outbreak can be declared over firstly once no new cases (staff or residents) have occurred in the 28 days since the appearance of symptoms in the most recent case, or if case is asymptomatic then the date the swab was taken. All residents should have completed their 10 days isolation period.
And secondly to confirm the outbreak is concluded, please order swabs via the national portal and swab all residents and staff. If the results are negative, then the outbreak can be defined as having concluded.
When the outbreak has been declared concluded the home should complete a post outbreak deep clean of the Home.
Information on processes (National and local): https://www.hcpa.info/guideline/swabbing/
Note: Self Isolation period for residents in care settings remains at 14-days:
The national guidance has been revised and now recommends that health and social care professionals who are contacts of a case should self-isolate for 10 days. Please refer to Section 8. This is also applicable to in-patient contacts of a positive case (Section 10). Care Home residents who are contacts of a case will also need to isolate for 14 days. https://www.gov.uk/government/publications/covid-19-management-of-exposed-healthcare-workers-and-patients-in-hospital-settings/covid-19-management-of-exposed-healthcare-workers-and-patients-in-hospital-settings#patient-exposures-in-hospital
PHE East of England
Following on from the Government’s decision to reduce the isolation period down from 14 days to 10 days. The Government has made further changes to the guidance for health and social care professionals and Care Homes, the guidance can be found here: https://hcpa.us3.list-manage.com/track/click?u=7275e7980a25c4f5e4939ee06&id=85027ff6fa&e=9b7f8bd309
• Any health and social care professionals who is a contact of a case should self isolate for 10 days
• Care Home residents who are contacts of a case will also need to isolate for 14 days
• In-patients who are known to have been exposed to a confirmed COVID-19 patient while on the ward, should be isolated or cohorted with other similarly exposed patients who do not have COVID-19 symptoms, until their hospital admission ends or until 14 days after last exposure
Click here
GOV.UKSupporting adults with learning disabilities and autistic adultsClick here
GOV.UKAdmission and care of residents in a care home during COVID-19Click here
GOV.UK*PPE supply
The information for adult social care providers delivering services to Hertfordshire residents is set out below:

The Department of Health and Social Care (DHSC) has set up a PPE Portal which will supply PPE free of charge to care providers who are registered to use the portal. This is open until March 2021 and should be the first port of call for all COVID-19 PPE needs. Accessing government-funded PPE this way will help to reduce the council’s financial burden and will be a requirement before accessing council support.

The amount of PPE that can be requested from the PPE Portal varies by sector. Please refer to the government guidance. If you are experiencing problems with the PPE Portal, or the limits do not meet your needs please contact the PPE Portal Customer Service team on 0800 876 6802.

PPE available through the PPE Portal is for COVID-19 needs only. Your business-as-usual (pre-Covid) PPE requirements should continue to be sourced from your usual business supply channels.

If you have COVID-19 PPE requirements that cannot be met by the PPE Portal or require PPE in an emergency, please contact our Provider Hub (01707 708108 / assistance@hcpa.info).

A note about ordering from Govt PPE Portal (0800 876 6802)
Depending on the type and size of Care service, Providers have limited quotas for Fluid repellent surgical masks (IIR), aprons, gloves, hand gel and visors.
Ordering is best managed every 7 days, to meet your covid IPC needs.

As there has been some confusion about ordering and quotas, please note the following illustration:

• Care Provider (fewer than 10 beds) has a quota of 200 fluid repellent surgical masks (Type IIR).
• Care Provider orders 199 fluid repellent surgical masks on Monday.
• Care Provider then tries to order a further 199 fluid repellent surgical masks on Sunday, but can only order 1 fluid repellent surgical mask.
• Care Provider would have been able to order 200 fluid repellent surgical masks if they had waited for a full 7 days to elapse between orders (i.e. only order every 7 days)
• Quota limits will never be reduced, only ever increased. If you wish to speak about increasing your order, please call the Portal 0800 876 6802

An important note – Deliveries of PPE should NEVER arrived opened. If the boxes have been opened, the PPE items may no longer safe to use. Always call the PPE Portal if your deliveries arrive opened 0800 876 6802

Full details and quota limits can be found here: https://www.gov.uk/guidance/ppe-portal-how-to-order-emergency-personal-protective-equipment#orthodontists-order-limits
Click here
GOV.UK*Government has approved the self isolation payments to help people self isolate in appropriate circumstancesFor websites and contact numbers: https://www.hcpa.info/wp-content/uploads/Local-Authority-websites-and-Contact-phone-numbers-for-self.docx
Details from National website: https://bit.ly/36Sfu1v
Click here
GOV.UK*Routine Homecare staff testing
Flyer can be found: https://www.hcpa.info/wp-content/uploads/Homecare-worker-flyer.pdf
Full details and slides from DHSC webinar: https://www.hcpa.info/wp-content/uploads/Homecare_Worker_Webinar_Slides.pdf
NOTE: Testing is strongly encouraged (but is not mandatory) for those who provide care and any others within the organisation who they are in contact with
Regsiter for tests here: https://request-testing.test-for-coronavirus.service.gov.uk/ Instructional video for taking swabs: https://www.gov.uk/government/publications/covid-19-guidance-for-taking-swab-samples/how-to-use-the-self-swabbing-kit-for-a-combined-throat-and-nose-swab-video - Any problems with this service or with registering swabs, please call 119
GOV.UKSupport for Care HomesClick here
Hospital Discharge to Home Care*Hospital discharges to Home Care Provision.
Please note: Clients returning home from hospital to an existing package of care will be swab tested and the folloiwng options apply:
If Positive results are returned, they will be discharged to full barrier Service for a 14 day isolation period, so long as the ward can confirm they are Medically Optimised and the Home Care Provider has sufficient PPE and the ability to meet the discharge care needs.
If Negative results are returned, the ward must ensure the patient is Medically Optimised, and the Home Care Provider has sufficient PPE and the ability to meet the discharge care needs.
If Inconclusive results are returned, they will be discharged to full barrier Service for a 14 day isolation period (as if positive results has been received) until further testing and results are available, while ensuring patient is Medically Optimised, and the Home Care Provider has sufficient PPE and the ability to meet discharge care needs.
For further information https://www.hcpa.info/wp-content/uploads/Covid-19-testing-for-service-users-discharged-or-transferred-home-with-home-care-services-clarification-16-07-2020-TP-JM-alterations-1.pdf
Click here
HPFTList of online resourcesClick here
HPFTHPFT COVID-19 Support LetterClick here
HPFTManaging risks from wandering or walking with purpose during COVID- 19Click here
HPFT Contracted ServicesHertfordshire Care Provider Claim FormClick here
Local Authority Updates*Letter and factsheet for those with care or support needsLetter for people with care and support needs: https://www.hcpa.info/wp-content/uploads/Letter-for-people-with-care-and-support-needs-04.11.20.pdf
Factsheet: https://www.hcpa.info/wp-content/uploads/Standard-factsheet.pdf
Local Authority UpdatesLetter to Community Care / HomeCare Providers (updated 04/11/2020)Click here
Local Authority UpdatesLetter to Older Persons Residential Care Providers (updated 04/11/2020)Click here
Local Authority UpdatesLetter to all Commissioned Voluntary & Community Sector Providers (Updated 04/11/2020)Click here
Local Authority Updates*Letter to all Family Carers and FAQs (updated 04/11/2020)Click here
Local Authority Updates*Payment Guidance to Care ProvidersInformation on standard and additional payments to providersClick here
Local Authority UpdatesLetter to care homes re non essential visitor guidance Click here
Local Authority UpdatesLetter to family members and carers around residents visiting the family homeClick here
Local Authority UpdatesLetter to vistors around the local visitor policyClick here
Local Authority UpdatesGuidance for Day Opportunity Providers (OP and ADS)Click here
NCVOYour organisation and managing the CoronavirusClick here
NHSPublic facing COVID-19 NHS informationClick here
NHSUpdates from Skills for Care newsletterClick here
NICECommunity-based care of patients with chronic obstructive pulmonary disease (COPD)Click here
NICECOVID-19 rapid guideline: managing suspected or confirmed pneumonia in adults in the communityClick here
NICECOVID-19 rapid guideline: managing symptoms (including at the end of life) in the communityClick here
NICENICE publishes first rapid COVID-19 guidelinesClick here
NICESCIE/NICE quick guide: Helping to prevent infection in Care HomesClick here
PROVIDER RESOURCESBusiness Continuity Plans – Your provider checklistClick here
PROVIDER RESOURCES*Guidance on Care Home provisionhttps://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/878099/Admission_and_Care_of_Residents_during_COVID-19_Incident_in_a_Care_Home.pdf
PROVIDER RESOURCES*Personal protective equipment (PPE)Govt Guidance on PPE: Care Homes: https://www.gov.uk/government/publications/covid-19-how-to-work-safely-in-care-homes
Domicilary Care Organisations: https://www.gov.uk/government/publications/covid-19-how-to-work-safely-in-domiciliary-care
If you are concerned about your stock and need urgent support, or want advice about suppliers, please don’t hesitate to email assistance@hcpa.info or call 01707 708108
Guidance for using PPE (inc Donning and Doffing): https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/911188/PHE_PPE_guide_for_community_and_social_care_settings_AUG_2020.pdf
Click here
SCIE (Social Care Institute for Excellence)*Delivering safe, face-to-face adult day care (Updated 2 December 2020)Updated information including guidance on re-opening services and risk assessmentsClick here
Sick Pay (SSP)Sick pay from day one for those affected by Coronavirus / returning from abroadClick here
Health and Safety Executive*Fogging: Disinfecting premises using fog, mist, vapour or ultraviolet (UV) systems during the coronavirus pandemicDo not spray people with disinfectants, Only use products authorised in the UK, Choose the correct treatment, Avoid harm, Do not disinfect large outdoor spaces, Supply and manufacture of disinfectants, The law on chemicals, Sealing off rooms - Full guidance: https://www.hse.gov.uk/coronavirus/disinfecting-premises-during-coronavirus-outbreak.htm
Health and Safety ExecutiveCleaning and disinfectants: Hand sanitiser products and surface disinfectants during the coronavirus pandemic – use, manufacture and supplyClick here
SCIE (Social Care Institute for Excellence)*SCIE: COVID-19 social care resources and advice designed for youTailored advice and resources for those working in different areas of the care sector.Click here

Please find below recent COVID-19 webinars delivered for Hertfordshire Care Providers

Click a title below to access the resources...
TitleSlidesRecordingFAQsPPE Audit TemplateHand Hygiene Audit TemplateHand Hygiene Audit Template for Care HomesPPE Competency Template
Diabates Awareness and Management | 7th May 2021 Click here to download the slidesClick here to watch the webinar
Essex Provider Data Webinar- DSPT, Secure email and Proxy Medication | 26th April 2021 Click here to watch the webinar
PPE National Guidance Update Webinar | 22nd April 2021 Click here to download the slidesClick here to watch the webinar
Hertfordshire Provider Data Webinar- DSPT, Secure email and Proxy Medication | 21st April 2021 Click here to download the slidesClick here to watch the webinar
Covid-19 Vaccine- The Blood Clot Issue | 15th April 2021 Click here to download the slidesClick here to watch the webinar
Supported Living and Extra Care Facilities | 15th April 2021 Click here to download the slidesClick here to watch the webinar
Care Home Visiting Guidance | 12th April 2021 Click here to download the slidesClick here to watch the webinar
Promote the Vote | 9th April 2021Click here to download the slidesClick here to watch the webinar
Nursing Home Forum | 24th March 2021Click here to download the slides
Covid-19 Ongoing Support for Flexi care and Sheltered housing providers | 29th March 2021 Click here to download the slidesClick here to watch the webinar
Covid-19 Recovery- How can you support those in your care | 25th March 2021 Click here to download the slidesClick here to watch the webinar
Blood Clot Risk Vaccination Myth Busting | 19th March 2021 Click here to download the slidesClick here to watch the webinar
Care Home Visiting Guidance | 8th March 2021 Click here to download the slidesClick here to watch the webinar
COVID-19 Vaccination Care Staff Myth Busting | 4th March 2021 Click here to download the slidesClick here to watch the webinar
PPE Best Practice for all Adult Care Settings | 4th March 2021Click here to download the slidesClick here to watch the webinar
EOL- Managing Breathlessness | 24th February 2021Click here to download the slidesClick here to watch the webinar
Vaccine Uncertainty - Fertility Adult Social Care Employees | 23rd February 2021Click here to download the slidesClick here to watch the webinar
Herts Valley- Avoiding admissions: Services and support for care home staff to keep residents out of hospital | 22nd February 2021Click here to download the slidesClick here to watch the webinar
Covid-19 Vaccination- Manager Strategies | 11th February 2021 Click here to download the slidesClick here to watch the webinarClick here to view the FAQ's
COVID-19 Vaccination Care Staff Myth Busting | 4th February 2021Click here to download the slidesClick here to watch the webinarClick here to view the FAQ's
ASC Covid-19 Rapid Testing Fund | 1st February 2021Click here to download the slidesClick here to watch the webinar
COVID-19 Vaccination Care Staff Myth Busting | 27th January 2021Click here to download the slidesClick here to watch the webinarClick here to view the FAQ's
COVID-19 and Insurance: Are you covered...? | 26th January 2021Click here to download the slidesClick here to watch the webinarClick here to access the PPE Audit templateClick here to access the Hand Hygiene Audit templateClick here to access the Hand Hygiene Audit template for Care HomesClick here to access the PPE Competency template
COVID-19 Vaccination Care Staff Myth Busting | 21st January 2021Click here to download the slidesClick here to watch the webinarClick here to view the FAQ's
Ethical Framework | 14th January 2021Click here to download the slidesClick here to watch the webinar
Vaccination Update- All Non- residential webinar | 15th January 2021Click here to download the slidesClick here to watch the webinarClick here to view the FAQ's
Care Home LFD Webinar | 20th January 2021Click here to download the slidesClick here to watch the webinarClick here to view the FAQ's
Care Home Vaccination Update webinar | 11th January 2021Click here to download the slidesClick here to watch the webinarClick here to view the FAQ's
All Adult Non-Care Home Services Vaccination Update webinar | 11th January 2021Click here to download the slidesClick here to watch the webinar
COVID-19 Vaccine Consent Webinar | 14th December 2020Click here to download the slidesClick here to watch the webinar
Contact Tracing | 24th November 2020Click here to download the slidesClick here to watch the webinarClick here to view the FAQ's
IPC and PPE Audit | 27th November 2020Click here to download the slidesClick here to watch the webinarClick here to access the PPE Audit templateClick here to access the Hand Hygiene Audit templateClick here to access the PPE Competency template
Adult Disability Services COVID-19 Webinar | 30th November 2020Click here to download the slidesClick here to watch the webinar

Future webinars

see our upcoming webinars for you and your staff to book on to.

If you have any questions or are in need of support, email assistance@hcpa.co.uk