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News
Care Home Communications
Care homes rarely need overly complex phone systems, yet many struggle with unreliable communications due to how their systems were originally installed. Poor Wi‑Fi coverage and limited mobility often mean staff using wireless devices experience dropped calls and weak...
Introducing “Behavioural Expressions of Need”: Why Language Matters in Dementia Care
Language has always played a powerful role in how we understand and support people living with dementia. Over the years, many terms have been used to describe a person’s experience — and too often, those terms have carried negative or stigmatizing connotations....
CQC publishes research on good practice for Dementia Care
With ever growing dementia care needs, the CQC report highlights the good practice taking place across Uk care organisations. The findings show that high‑quality dementia care is co‑produced with people and those who know them best, enabling meaningful social...
“Well‑Led” starts with confident performance management.
CQC expects evidence of how leadership supports quality, staff wellbeing and continuous improvement. Regulation 17 means demonstrating strong oversight, timely support for staff, and a positive culture where learning and resilience are built into day‑to‑day practice,...
Use the Impartial Feedback Service to support your CQC Inspections
In a recent blog from CQC Prof Bola Owolabi CBE, Chief Inspector of Primary Care and Community Services, wrote about how CQC use feedback to improve care. As a Chief Inspector at the Care Quality Commission (CQC), I’m keenly aware of the importance of people’s...
Department of Health and Social Care (DHSC) continues funding of up to £13.3 million for adult social care learning and development in financial year 2026/27
The Department of Health and Social Care (DHSC) has confirmed that the Learning and Development Support Scheme (LDSS) will continue in financial year 2026/27, with up to £10 million available to support eligible adult social care employers to invest in training...
End of Care Home Pharmacy Team – Final Newsletter
As part of national restructuring, Hertfordshire will be joining Bedfordshire, Luton and Milton Keynes, and Cambridgeshire and Peterborough to form the new Central East ICB. West Essex will become part of the new Essex ICB. As part of these changes the HWE ICB Care...