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Navigating Difficult Conversations: Effective Communication Strategies for Leaders – Cohort 01

6 July 2023 - 10:00 - 12:00

Course fee: Standard: N/A | Associate Member: Fully funded | ACE Member: Fully funded| HCPA Member: Fully funded

2 hour webinar via Zoom Register here

This webinar is designed to equip leaders in adult social care with the essential skills and strategies needed to navigate difficult conversations, promote effective communication, and resolve conflicts within their teams. Participants will gain a comprehensive understanding of the factors that contribute to challenging conversations and the importance of engaging in them. Through an exploration of a practical 5-step strategy, attendees will learn how to prepare for and engage in solution-focused communication and action planning.

This webinar is specifically designed for leaders, managers, and supervisors in adult social care who are responsible for leading teams and facilitating effective communication. It is suitable for both experienced leaders seeking to enhance their skills and new leaders aiming to build a strong foundation for successful leadership.

Learning objectives:
• Understand what makes conversations difficult and why we need to have them.
• Explore a 5-step strategy that covers: preparation, solution focussed communication and action planning.
• Learn strategies for providing effective feedback on performance and behaviours.
• Identify outcomes of conflict resolution

Register here



6 July 2023
10:00 - 12:00
Course Category:


Management, Nurses
Autism, Dementia, Learning Disability, Mental health, Physical Disability, Sensory Impairment, Substance Misuse
Day Opportunity, Direct Payment/ Personal Assistant, Flexi Care/ Extra care, Homecare, Nursing Home, Residential Home, Supported Living
Adult Disability, Mental Health, Older People
Non-member fee:
Associate Member fee:
Fully funded
ACE Member fee:
Fully funded
HCPA Member fee:
Fully funded