Course fee: Standard: N/A | Associate Member: Fully funded | ACE Member: Fully funded| HCPA Member: Fully funded
2 hour webinar via Zoom Register here
As leaders, it is crucial to possess the skills and knowledge necessary to effectively manage and resolve conflicts while fostering a collaborative work environment. Join us for an interactive webinar designed specifically for leaders in adult social care, where we explore the strategies and tools required to navigate conflicts successfully and promote collaboration among your teams.
Recognise the different types and common causes of conflict
Analyse the four stages of group development
Identify the possible outcomes of conflict resolution
Utilise different tools to manage conflict including feedback and mediation
Establish best practice to follow after conflict has been defused