Role and Responsibilities

Dependent on level and organisation, the role of manager may vary slightly. Typically, they will manage a team or care workers and/ or a care service to ensure that staff are delivering high-quality care.

Responsibilities include:

  • Managing budgets and contracts for individuals receiving care and other healthcare professionals
  • Leading on specific projects or clinical areas, for example setting up a new care service
  • Overseeing day-to-day running of a care service
  • Leading and managing staff
  • Making Strategic decisions


Skills and experience

Specific skills for this role include:

  • strong leadership skills and the ability to motivate others
  • the ability to think strategically to develop your organisation
  • good project management and organisational skills.

Career progression

The core qualification for social care managers is the Level 5 Diploma in Leadership and Management for Adult Care. You can only do this qualification when you’re working in a management role.

Ideally this should be completed before becoming the care manager. If you’re currently working in social care and interested in becoming a social care manager, speak to your employer about opportunities to progress.

Care managers would usually have experience of working in health or social care already but it is sometimes possible to transfer from a different sector.

We would recommend new care managers undertake the ‘Lead to succeed’ learning programme.


Prior Requirements

Managers must have completed the Care Certificate and any training identified in the Care Staff table. Click here to see the table for Care Staff.

It is also recommended for them to have completed training identified for Team Leader and Compliance Lead roles.