Terminology needs to be clear and straightforward; try to avoid using abbreviations and in the first instance, instead state the full term clearly.

Person/Individual: Refers to the person receiving care and support. It is recommended that providers move away from using the term ‘Service User’.

Care and Support Plan: it is recommended that you use the term Care and Support Plan to replace care plan.

Care Professional: Refers to staff providing care to a person receiving the care and support.

We are aware that there may be different terminology used across different digital systems, please refer to the glossary in appendix 3.