Welcome to the HCPA Care/Support Plan toolkit.

The Care Act 2014 is the law that sets out how Adult Social Care in England should be provided. Care/Support plans are legal documents (based on a thorough assessment of need) that can be used as evidence in a court of law, therefore it is recommended that you familiarise yourself with this legislation, to ensure that your Care/Support plans meet the necessary requirements. In addition to the Care Act, all care plans should be written in accordance with CQC and/or Local Authority regulations.

Multi-disciplinary Approach: This best practice guidance document has been developed in partnership with Hertfordshire County Council (HCC) Commissioning/ Monitoring Team / Equality, Diversity and Inclusion (EEDI), Connected Lives, Care Home Improvement Team (CHIT), Integrated Care Board (ICB), Hertfordshire Partnership University NHS Foundation Trust (HPFT), Hertfordshire Care Providers Association (HCPA) and the Care Quality Commission (CQC)-tbc.

This document will detail the level of information you will need to include in your own care/support plan to ensure you have met your contractual and statutory obligations. The aim of this document is to guide you to support the people you are working with, so you can:

  • Deliver personalised care and support.
  • Deliver compassionate support by competent people.
  • Support people to live the life they want, whilst keeping them safe and well.
  • Deliver flexible integrated care and support.
  • Listen, see people as unique, and support decision making.
  • Use it to train on a one-to-one basis.

How to use this best practice guidance:

The purpose of this document is to guide you to include the relevant information that should be contained in your care plan, and to provide insights as to the level of detail you will need to go into within each section. It can also be used to provide one-to-one care planning training for staff. The check boxes in some of the sections can be used as a checklist, ensuring all relevant information is covered. If specialist care is required, you may need to include additional sections relevant to the need. This document will also be a useful quality assurance tool which can guide the creation of the audit templates which will need be in place as part of your frequent monitoring and governance activity, once the care plan has been created. HCPA offers care planning training for anyone who would like to know more and gain valuable insights into care and support planning. Please click here to visit our dedication training zone.

For further support around linking in your care planning into robust governance processes, HCPA have a Business Development team that works with their members to offer ‘pre’ and ‘post’ inspection Governance reviews and support. Please contact businessdevelopment@hcpa.co.uk if you would like more information, or to engage with this support service. 

If there is any additional information that you require that is not contained in this document, please contact the HCPA Provider Hub via enter hub on 01707708108 between the hours of 9am to 5pm from Monday to Friday, or email assistance@hcpa.co.uk.