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HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT

01707 536020

Past Courses

June 2019

Dignity in Care

Fully funded

Duration: 1 Day Course Description During this course, attendees will learn what dignity in care looks like and learn how to support service users and others in a dignified manner. Learning Outcomes By the end of this course, learners will be able to: ■ Summarise what is dignity and how is it promoted within the organisation and care practices ■ Using reflective practices identify new ways of working and state how these will be implemented ■ Demonstrate knowledge of skills…

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Supporting Clients on the Autism Spectrum

Fully funded

2 day course (all dates must be attended) Dates: 11th and 12th June 2019 Course Description This advanced practical course includes autism ‘experts by experience’, which covers the basics of autism but also details a range of sensory engagement that can be used to support people. Learners will have access to a range of assessment tools, which have been developed over the past few years. Learning Outcomes State the Triad & Dyad of Impairments Describe how and why Autism impacts…

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Managing Individuals Who Have Fallen in Their Own Home

Fully funded

Wednesday 12th June 2019 Managing Individuals Who Have Falls in Their Own Home These one-day courses will cover how to respond to a fall, including practical skills with primary and secondary surveys. You will also gain confidence and empowerment to make a decision whether to phone for help or use your internal procedures to assist the person from the floor. This course will look at the benefits of evidence-based techniques and how these benefit older people, including reducing falls. This…

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Advanced Nutrition Champion Pathway

Fully funded

Starting 12th June 2019 The Advanced nutrition Champion Pathway is fully funded by the Hertfordshire County Council and based on national and local nutrition policy and guidance. It is designed to cover all areas of Elderly Nutritional within the Homecare and Residential & Nursing Care settings. This Pathway is delivered by a Nutrition specialist and covers:  Eating for Health in Old Age Nutritional Support & Food First Dysphagia  & Nutritional Problems Special Diets Dementia The Champion will receive a Level…

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Build a Culture of Dignity for Managers

Fully funded

Description This course covers what dignity in behaviour looks like, how to be a good role model, and how to support staff and service users in a dignified manner. Learning Outcomes By the end of this course, learners will be able to: Summarise what dignity is and how it is promoted within the organisation Use reflective practices, identify new ways of working and state how these practices will be implemented Demonstrate knowledge of staff personalities and skill mix by getting…

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Level 3 Award in Education and Training

£350

3 day course (all dates must be attended) Dates: 13th June, 1st, 15th July 2019 Course Description This 3 day course is designed for newly appointed trainers and includes: How to deliver effective and informative learning sessions Understanding the teaching role and its responsibility Assessment of learning A teaching session to demonstrate delivery and assessment of learning This course is suitable for anyone looking to become a qualified trainer. Please be aware that this training will require coursework to be completed, which is why an…

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Effective Complaints Management

Fully funded

Description On this course, learners will discuss current complaints management processes and compare these with recommended best practice. This course also provides delegates with techniques to effectively investigate, assess, and resolve complaints with a positive solution.  Learning Outcomes By the end of this course, learners will be able to: Identify what is important to the complainant Analyse the stages of the complaint handling process Utilise investigatory techniques to reach evidence-based conclusions Assess all evidence to resolve complaints with appropriate solutions…

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Care Certificate Cohort 6

Fully funded

£60 per person 7 day course (all dates must be attended) Dates: 17th, 18th, 19th, 20th, 25th, 26th, 27th June 2019 Course Description In these sessions, learners will: Explore the principles and values that underpin health and social care, and how own attitudes and experiences can influence their work Discuss different types of services and explore progression routes and roles within the sector Research different types of Dementia and complete case studies on supporting people living with the condition Discuss…

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An Introduction to Care Leadership

Fully funded

2 day course (both dates must be attended) Date: 17th June and 3rd July 2019 Course Description This course will teach delegates about effective leadership and help them identify different management techniques. This course also provides an opportunity for delegates to reflect on their own management style, to recognise positional power, and how to become more influential. Delegates will identify top tips for effective leadership and learn how to implement these. Learning Outcomes Identify effective management and leadership styles Agree…

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Leadership Skills – Champion CPD Forum

Fully funded

Leadership Skills For all Champion Subjects It is important that Champions get the opportunity to continue to network with other Champions be updated on policy and guidance changes, continue and create new links with health and social care professionals, and gain new techniques and strategies related to the Champion subject. Learning Outcomes: Evaluate the impact of coaching within their work environment Analyse training needs within the champion role Identify their own areas of leadership development Develop time management skills with your working…

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Chair Based Exercise Qualification Level 2

Fully funded

Starting Tuesday 18th June 2019 Chair Based Exercise Qualification Level 2 These qualifications are available for Care Home and Flexi-Care staff caring for elderly residents to enable them to carry out group and personal exercise within the service. Chair Based Exercises include a range of seated exercises that can be adapted to an individual’s abilities or goals. You will also understand the impact of ageing and the importance of a person-centred approach when planning exercise sessions. Chair Based Exercises have…

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Strategies for retaining a competent, skilled workforce

Fully funded

Half day Description This course gives delegates the opportunity to discuss their current retention strategies, share best practice ideas, and identify current organisational culture and trends. Delegates will also receive a turnover reporting tool to keep track and analyse their organisation’s turnover. Learning Outcomes By the end of this course, learners will: Understand the top 10 reasons why people leave job roles Learn new techniques to keep staff motivated and loyal Demonstrate the skills to design a retention action plan…

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Mental Capacity Act and DOLS for Managers

Fully funded

Date: 19th June 2019 Description Recap on the essential elements contained within the Mental Capacity Act, the practical steps in assessing capacity, an in depth look at best practice in assessing and recording capacity, making Best Interests Decisions  including how to conduct best interests meetings & role of the Court of Protection, recognising the big three questions when looking at deprivation of liberty (DOL), the Mental Capacity Amendment Bill and progress on change to the legislation including replacing DOLS with…

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Neurological Conditions including Stroke, Parkinson’s and MND

Fully funded

One day Course Description This course will teach delegates about the neurological anatomy including functions of the brain and spinal cord, and how damage to the central nervous system can affect a service user (e.g. speech and language, cognition, pain, smell, and taste) The course will also cover neuroplasticity in terms of helping service users improve their function and prevention of deterioration. Practical handling elements will also be involved, such as handling of the hemiplegic arm and positioning in bed.…

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Care Planning

Fully funded

Description This course is designed to go through the legal frameworks of a care plan and the importance of getting them right, different ways of contributing to care plan information, and who is responsible for the information and up-keep. This course will also cover how to create personalised care plans reflecting on the abilities and capacity of the individual and how to write care plans when the individual cannot consent.  Learning Outcomes By the end of this course, learners will…

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Advanced Wound Management Champion Pathway

Fully funded

Starting 24th June 2019 The Advanced Wound Champion Pathway is fully funded by the Hertfordshire County Council and based on national and local Pressure Ulcer Prevention and Wound Management policy and guidance. It is designed to cover all areas of Elderly Wound Management practice within the Homecare and Residential & Nursing Care settings. This Pathway is delivered by a Wound Management specialist and covers:  Wound Management Wound Healing Pressure Ulcer Prevention Local Wound Formulary Skin Integrity Appropriate Equipment Podiatry Care…

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July 2019

Care Certificate Cohort 7

Fully funded

£60 per person 7 day course (all dates must be attended) Dates: 1st, 2nd, 3rd, 4th, 9th, 10th, 11th July 2019 Course Description In these sessions, learners will: Explore the principles and values that underpin health and social care, and how own attitudes and experiences can influence their work Discuss different types of services and explore progression routes and roles within the sector Research different types of Dementia and complete case studies on supporting people living with the condition Discuss…

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Dementia: Strategies to support Behaviours of Distress – for support at home

Fully funded

2 day course (all dates must be attended) Dates: 1st and 2nd July 2019 Course Description Mapped to Tier 3 of the Skills for Health 'Core Skills Education and Training Framework', designed to provide deeper skills, knowledge and understanding of dementia care approaches and how these can impact on the crisis situations of the individuals who may show signs of distress.  This course focuses on comparing different models and theories of ability based care approaches comparing these to the needs…

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Basic Health Observations

Fully funded

One day Course Description This course covers physical observations and understanding vital signs, such as Respiratory rate, oxygen saturations and blood pressure, including what affects the measurements. Learners will also have a chance to practice these observations. The course also covers care of the unconscious patient, track and trigger systems, National Early Warning Scores (NEWS), and recording tracking. Learning Outcomes Learners will be able to: Understand physical observations – look, listen, feel and smell Have a basic understanding of vital…

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Managing Individuals Who Have Fallen – Residential and Nursing Setting

Fully funded

Thursday 4th July 2019 Falls Intervention - Residential & Nursing Providers These one-day courses will cover how to respond to a fall, including practical skills with primary and secondary surveys. You will also gain confidence and empowerment to make a decision whether to phone for help or use your internal procedures to assist the person from the floor. This course will look at the benefits of evidence-based techniques and how these benefit older people, including reducing falls. This is being…

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How to become an Internal Training Provider

Fully funded

Duration: Half-day Course Description This course will give information advice and guidance to members - who deliver their own training courses internally – the correct framework to apply to become approved internal training providers. Learning Outcomes Delegates will be able to: ■Identify the process of how to become approved training provider ■ Summarise HCPA approval standards ■ Recognise the appropriate documentation to use to become an internally approved training provider Requirements and Suitability This course is suitable for all staff…

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End of Life ABC for Residential Services

Fully funded

Dates: 8th and 9th July 2019 (Must attend both dates) Course Description This course is comprised of the 7 modules of the End of Life, East of England ABC Education programme. Overarching principles Communication Comfort and wellbeing Assessment and Care planning Advance care planning End of Life tools Case Studies, creating your own action plan Learning Outcomes At the end of the course you will be able to describe and discuss relevance to your own practice: The overarching principles to…

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Competencies: Standardisation

£25

Description This course enables learners to maintain their competency in their assessing qualification. Learning Outcomes By the end of this course, learners will be able to: Identify area of own development for own competence Evaluate the impact of the assessment process in the work environment Apply standardisation exercises to own working practice   Requirements & Suitability This course is designed for staff who have completed qualifications in CAVA, A1 or D32/33 and all Staff who assess competencies in their organisations…

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Conflict Management

Fully funded

Description Conflict can occur in any organisation and between all types of people. Solving conflict that satisfies staff and service users is essential in creating and maintaining a positive working environment. This course gives managers and supervisors the skills to prevent, defuse, and resolve conflict that occurs in their setting. Learning Outcomes By the end of this course, learners will be able to: Recognise the different types and common causes of conflict Analyse the factors that influence human responses in…

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Infection Control and Responsibilities for Managers

Fully funded

Half Day Course Description This course looks at influenza complications in the elderly, myths and misconceptions and infection control measures, including, hand hygiene and the use of personal protective equipment (PPE). Learning Outcomes By the end of this course, learners will be able to: Influenza Explain how influenza can have an impact Understand how influenza spreads and how we can help prevent it Describe ways in how we can minimise the spread Hand Hygiene  Understand why hand hygiene is essential…

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Dementia – Champion CPD Forum

Fully funded

Dementia CPD Forum For Dementia Champions It is important that Champions get the opportunity to continue to network with other Champions be updated on policy and guidance changes, continue and create new links with health and social care professionals, and gain new techniques and strategies related to the Champion subject. Learning Outcomes: Identify other factors that might influence an individual’s ability to communicate Describe a range of communication strategies that could be adopted at the later stages of dementia Explain ways to…

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Strategies to Prevent Falls for Support at Home Services

Fully funded

Thursday 11th July 2019 Prevention – Homecare This one-day courses will look at how to prevent falls by conducting risk assessments, self-assessments and implementing person-centred strategies to reduce falls, liaise with family and professional services. You will learn how to use falls risk assessments to help identify and record an individual’s falls risk, including how these risks can be managed and reduced. You will also learn the common causes of falls and how these can be managed. What to expect:…

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Chairing and Facilitating Meetings

Fully funded

Description This course is aimed at those who are needing to facilitate/chair meetings in the future or wish to develop their current facilitation skills. Learners will discuss the role of the facilitator, develop techniques on dealing with difficult behaviour, and be able to evaluate effectively. Learning Outcomes By the end of this course, learners will be able to: Explain the role of the facilitator/chair Identify the set-up and structure of facilitated sessions Analyse facilitation skills and techniques Develop effective communication…

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Duty of Candour

Fully funded

Description During this course, attendees will learn what Duty of Candour means and how to embed a transparent culture within their organisation. Learners will be taught the skills needed to report mistakes and who they should report to. Through sharing their experiences and troubleshooting with others, delegates will be able to analyse the current trends and culture of their organisation to help them make improvements.  Learning Outcomes By the end of this course, learners will be able to: Recognise where…

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Care Certificate Cohort 8

Fully funded

£60 per person 7 day course (all dates must be attended) Dates: 15th, 16th, 17th, 18th, 22nd, 23rd, 24th July 2019 Course Description In these sessions, learners will: Explore the principles and values that underpin health and social care, and how own attitudes and experiences can influence their work Discuss different types of services and explore progression routes and roles within the sector Research different types of Dementia and complete case studies on supporting people living with the condition Discuss…

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End of Life ABC for Homecare Services

Fully funded

Dates: 15th and 16th July 2019 (Must attend both dates) Course Description This course is comprised of the 7 modules of the End of Life, East of England ABC Education programme. Overarching principles Communication Comfort and wellbeing Assessment and Care planning Advance care planning End of Life tools Case Studies, creating your own action plan Learning Outcomes At the end of the course you will be able to describe and discuss relevance to your own practice: The overarching principles to…

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Gaining Outstanding in Inspections

Fully funded

Description This course will help delegates understand how the Care Quality Commission (CQC) can support providers and how they decide on quality rating. Delegates will also identify the key factors of intelligence monitoring and complete action plans for each Key Line of Enquiry (KLOE). Learning Outcomes By the end of this course, learners will: Understand how CQC decide a rating Understand the rating characteristics Create a SMART action plan on their return to implement each KLOE Requirements & Suitability This…

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How to Maintain Competencies – Champion CPD Forum

Fully funded

How to Maintain Competencies Forum For all Champions It is important that Champions get the opportunity to continue to network with other Champions be updated on policy and guidance changes, continue and create new links with health and social care professionals, and gain new techniques and strategies related to the Champion subject. Learning Outcomes: Evaluate the impact of coaching within their work environment Analyse training needs within the champion role Identify area of own development for own competence Develop recording and reporting systems Requirements…

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Fire Warden

Fully funded

Half day Course Description This qualification is an ideal introduction to fire safety awareness for employees and serves as a strong basis for undertaking further fire safety training. The qualification provides learners with an understanding of the key principles of fire safety from cause to prevention and response. Learning Outcomes By the end of this qualification, learners must successfully achieve all assessment criteria to be awarded the qualification: Understand basic fire safety and what to do in the event of…

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Engagement – Champion CPD Forum

Fully funded

Engagement For Engagement Champions It is important that Champions get the opportunity to continue to network with other Champions be updated on policy and guidance changes, continue and create new links with health and social care professionals, and gain new techniques and strategies related to the Champion subject. Learning Outcomes: Familiarise and share experiences with Intergenerational Projects Demonstrate Chair Based Exercises Explain the Duty of Care Dementia Standards Framework, Safeguarding and New Dols Amendment Live demonstration of some fantastic equipment such as…

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Dealing with difficult conversations: A guide for leaders

Fully funded

Fully funded 23rd July, 2019 (Full day) Description This course will enable delegates to learn how to initiate and manage challenging conversations using effective and practical techniques. Challenging conversations can include issues relating to performance, managing challenging people and resolving conflict. This course is suitable for managers, or those in a leadership role, who oversee the management of people and are able to take the learning and information back to the workplace. Learning Outcomes Articulate the importance of managing challenging…

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Emergency First Aid at Work

Fully funded

Date: 25th July 2019 Course Description  This course will comprehensively cover the role of the first aider, which includes: Health and Safety (first aid) regulations Managing an emergency Resuscitation (Adult CPR) Communication and Casualty care Seizures (Adult) Bleeding (Minor and Severe) Shock burns Unresponsive casualty Choking (Adult) Defibrillator pad placement Defibrillator prompts and how to respond Learning Outcomes By the end of this course, delegates will have met the requirements of the Health and Safety Executive (HSE) guidelines as an…

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Care Certificate Cohort 9

Fully funded

£60 per person 7 day course (all dates must be attended) Dates: 29th, 30th, 31st July, 1st, 6th, 7th, 8th August 2019 Course Description In these sessions, learners will: Explore the principles and values that underpin health and social care, and how own attitudes and experiences can influence their work Discuss different types of services and explore progression routes and roles within the sector Research different types of Dementia and complete case studies on supporting people living with the condition Discuss…

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Falls Prevention & Mobility for Adult Disability Services

Fully funded

Tuesday 30th July 2019 This one-day courses will look at how to prevent falls by conducting risk assessments, self-assessments and implementing person-centred strategies. You will learn how to use falls risk assessments to help identify and record an individual’s falls risk, including how these risks can be managed and reduced. You will also learn the common causes of falls and how these can be managed, plus awareness of referral routes to professional services. What to expect: How to risk assess…

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August 2019

Care Certificate Cohort 10

Fully funded

£60 per person 7 day course (all dates must be attended) Dates: 19th, 20th, 21st, 22nd, 28th, 29th, 30th August 2019 Course Description In these sessions, learners will: Explore the principles and values that underpin health and social care, and how own attitudes and experiences can influence their work Discuss different types of services and explore progression routes and roles within the sector Research different types of Dementia and complete case studies on supporting people living with the condition Discuss Mental…

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Manager Forum – East Hertfordshire

Fully funded

These are for registered managers and those working towards their registration. This is an opportunity for you to attend forums in your local area, to meet and build working partnerships with other organisations in your community, and develop your continuous professional development. This session will have a representative from Herts Care Academy to discuss how to set up your staff on Herts Care Professional Standards Academy The forums will enable you to : Develop your CPD using the Skills for Care…

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September 2019

Care Certificate Cohort 11

Fully funded

£60 per person 7 day course (all dates must be attended) Dates: 2nd, 3rd, 5th, 6th, 9th, 10th, 11th September 2019 Course Description In these sessions, learners will: Explore the principles and values that underpin health and social care, and how own attitudes and experiences can influence their work Discuss different types of services and explore progression routes and roles within the sector Research different types of Dementia and complete case studies on supporting people living with the condition Discuss…

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Advanced Falls Champion Pathway

Fully funded

Starting 2nd September 2019 Course Description: This pathway based on Hertfordshire and National standards. It is designed to up-skill your staff member in falls prevention and intervention by teaching preventative techniques that can stop falls risk from worsening, or in some cases, even starting and how to intervene once a fall has taken place. On completion of this Pathway the Champion will receive a Level 3 Delivering Training qualification and a Level 3 unit qualification in Positive Risk Taking. By…

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Professional Boundaries

Fully funded

One day Course Description Providing information and discussion around client staff boundaries. Learning Outcomes At the end of the course you will be able to: Ensure that as professionals we maintain a rapport with clients without compromising professional boundaries or the safeguarding of those we care for. Enable us to address colleagues if they are overstepping professional boundaries of carer/client. Requirements To be able to give examples of changes in practice. » Cancellation policy applies Disclaimer: Please note that this course…

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Level 3 Certificate in Assessing Vocational Achievement

Fully funded

2nd, 26th September, 16th October and 11th November (Must attend all dates) Description This level 3 qualification is designed to provide learners with the knowledge, skills and experience to appropriately assess the vocational achievements of staff in the workplace. It is suitable for learners who want to work towards a qualification in assessing, as it allows learners to evidence understanding of the theory of practices, as well as demonstrating competency as an assessor. It can be used to assess industry…

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Introduction to Positive Behavior Support

Fully funded

This course is an introduction for anyone working is Learning Disability Support services interested in understanding more about Positive Behaviour Support. This course is also great for anyone interested in extended learning, as the delegates will learn more about the opportunity of the Advance Positive Behaviour Support Champion Pathway. Course Outcomes Identify the key components of Positive Behaviour Support Identify the difference between primary prevention, proactive and reactive strategies Describe the features of a ‘capable environment’ and link to own…

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Food Hygiene – Refresher Only

Fully funded

One day Course Description this qualification is suitable for learners who may work in a food catering environment and who have previously achieved a regulated Food Safety qualification. It is designed to update their knowledge of Food Safety processes and topics covered include storage, preparation, cooking service and handling of food. As learners are required to hold a full food safety qualification before undertaking this refresher, proof of the original qualification attainment should be evidenced to the centre before the…

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Flu and Infection Control

Fully funded

Half day Description This course covers influenza (flu) complications, myths and misconceptions, and infection control measures such as hand hygiene and the use of personal protective equipment (PPE). Learning Outcomes By the end of this course, learners will: Explain how Influenza can have a negative impact within the organisation Identify how influenza spreads and how it can be minimised Describe ways in how we can reduce the spread Summarise when and why hand hygiene is essential Demonstrate correct hand hygiene…

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Become a Physiotherapy Support Facilitator

Fully funded

Are you concerned about physio input for people you support? Do you have to wait too long for a community physio? Do you have service users who need physio input? Do you have staff who are trained to support with mobility and exercise plans? As you are aware, the community teams are over stretched, therefore we have developed an innovative way of bringing physio skills to your service. Our Physiotherapy Support Facilitator programme equips staff with the specialist knowledge and…

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How to become an Internal Training Provider

Fully funded

Duration: Half-day Course Description This course will give information advice and guidance to members - who deliver their own training courses internally – the correct framework to apply to become approved internal training providers. Learning Outcomes Delegates will be able to: ■Identify the process of how to become approved training provider ■ Summarise HCPA approval standards ■ Recognise the appropriate documentation to use to become an internally approved training provider Requirements and Suitability This course is suitable for all staff…

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Catheter Care

Fully funded

Half day Course Description Good catheter care involves good hygiene, observation, monitoring well-being and prevention of common issues associated with catheterisation. The course covers these points to help care staff maximise the benefits and minimise the problems of catheterisation. Learning Outcomes By the end of this session, the learners will be able to: Reasons for catheterisation Male and female anatomy Differences between supra-pubic snd urethra catheters Advantages/disadvantages of urinary catheters Advantages/risks associated with catheterisation Risk of infection and infection control…

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An Introduction to Care Leadership

Fully funded

2 day course (both dates must be attended) Date: 6th September and 30th September 2019 Course Description This course will teach delegates about effective leadership and help them identify different management techniques. This course also provides an opportunity for delegates to reflect on their own management style, to recognise positional power, and how to become more influential. Delegates will identify top tips for effective leadership and learn how to implement these. Learning Outcomes Identify effective management and leadership styles Agree…

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Catheterisation

Fully funded

Half day Course Description This course has been designed for staff wanting to update both their theory and practical skills in catheterisation. On this course, attendees will become familiar with reasons for catheterisation, equipment selection, and the process involved. Please note: A competency framework is included in this training. Competency is achieved in the workplace following the training. Each procedure needs to be signed off by a qualified, senior member of staff. The completed document can then be used to…

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First Aid at Work

Fully funded

Fully Funded 3 day course (all dates must be attended) Dates: 9th, 10th and 11th September Course description: This Level 3 Qualification teaches delegates how to apply first aid within the workplace. Learning Outcomes By the end of this course, learners will be able to: understand the role and responsibilities of an Emergency First Aider assess a first aid incident manage an unresponsive casualty who is breathing normally manage an unresponsive casualty who is not breathing normally recognise and assist…

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Time Management for Leaders

Fully funded

Description This course will aid learners to identify their “Thieves of Time”, analysing and prioritising their task responsibilities and provide practical tools to manage time more effectively. Learning Outcomes By the end of this course, learners will be able to: Balancing culture within the workplace and action important strategic tasks Prioritise and manage your workload using effective techniques Work effectively with others to achieve optimal results Support the team to work ‘SMART’ around time management   Requirements & Suitability All…

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Managing People: Proactively Raising Productivity Through Performance Management

Fully funded

Dates: 10th September and 7th October 2019 (All dates must be attended) Course Description People are any company’s greatest asset and even more so in the care sector, so how do you ensure you keep the great people in jobs? This course has been designed to support managers at all levels to reflect on staff performance and grow staff teams to work together creating a ‘can do’ environment where challenges are met with passion and enthusiasm and staff are confident…

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Managing mental health at work: the role of the manager

Fully funded

1 Day Course Description Did you know that one in four people in the UK will have a mental health problem at some point and, whether work is causing the health issue or aggravating it, employers have a legal responsibility to help their employees? (source: www.hse.gov.uk) This course aims to raise managers’ awareness of mental health and wellbeing in the workplace, and to highlight the importance of adapting the culture in order to support staff with mental health. Learning Outcomes: What…

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Recruitment and Retention: Think outside the box – September Session AM

Fully funded

2 hour session Course Description This open course is designed to support you to think outside the box when recruiting and retaining frontline staff, and is aimed at managers or recruiters within your organisation. Please bring a printed job advert along for a frontline care and support role, which you will be using as part of the session. This will assist you in developing a credible job advert, to implement into your recruitment strategy.   Learning Outcomes To explain how…

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Training Management – Developing the skills and knowledge of those responsible for their in-house training

Fully funded

2 day course (all dates must be attended) Dates: 12th September and 30th October 2019  Course Description This course has been designed for all training coordinators who are responsible for managing their own organisational training needs. The course will support the delegate to ensure they have the right staff with the right skills in the right place, identify skills gaps and ensure there is suitable training for the whole team. Please note this is not a course for developing trainers,…

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Falls – Champion CPD Forum

Fully funded

Falls Forum For Falls Champions It is important that Champions get the opportunity to continue to network with other Champions be updated on policy and guidance changes, continue and create new links with health and social care professionals, and gain new techniques and strategies related to the Champion subject. Learning Outcomes: Results from the sponsors of this training (CCG) will be discussed Causes of falls will be reviewed and research-based solutions considered Delegates will be expected to discuss their own training issues,…

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Promote Nutrition and Hydration for Adult Disability Services

Fully funded

Course Description This one day programme is an accredited course at a level 3 running on the 20th of September. It provides learners with the skills to determine good nutritional plans, promotes a healthy balanced diet and undertakes a risk assessment tool such as the MUST tool.  These skills are essential in all services and to meet regulation 14 as services are required to include people’s nutritional and hydration needs. This course is rarely offered as a one day programme,…

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Responsibilities Around Falls Intervention and Hospital Admissions – Residential and Nursing Setting

Fully funded

Tuesday 24 September 2019 Falls Intervention - Residential & Nursing Providers This one-day course will cover how to respond to a fall, including practical skills with primary and secondary surveys. You will also gain confidence and empowerment to make a decision whether to phone for help or use your internal procedures to assist the person from the floor. This course will look at the benefits of evidence-based techniques and how these benefit older people, including reducing falls. This is being…

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Advanced Safeguarding Champion Pathway

Fully funded

Starting 24th September 2019 Course Description: The Safeguarding Champion Pathway will make a real and lasting impact on service users, leadership, and staff. Successful completion of this Pathway will lead to a safer, dignified and more compassionate service that is tailored to the service user and supports their independence and choices wherever possible. On completion of this Pathway the Champion will receive a Level 3 Delivering Training qualification and a Level 3 unit qualification in Understand Positive Risk Taking for…

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Person Centred Planning for Nutritional Needs

Fully funded

Course Description Learn how to deliver excellent person-centred planning to meet complex nutritional needs. Candidates will explore how learning disabilities/autism may impact on nutritional needs. Different PCP tools will be introduced, and candidates are encouraged to consider consent and capacity.  The course incorporates ‘positive risk-taking’ and explores these challenges through a case study approach. Learning Outcomes Identify appropriate person-centred planning tools that could support nutritional needs Describe ways to establish consent to meet nutritional needs Explain how profound and multiple…

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Hearing Aider

Fully funded

Course description This course is aimed at learners who want to learn and develop the practical skills required to confidently maintain a range of NHS hearing aids in a safe, caring and hygienic way that users appreciate.  It will also show you how users can get the most from their hearing and supports a sense of belonging and social interaction   Learning Outcomes Re-tube, clean, reassemble and fit hearing aids correctly Manage/trouble-shoot common NHS hearing aid problems Build and instill…

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Care Certificate Cohort 13

Fully funded

£60 per person 7 day course (all dates must be attended) Dates: 30th Sep, 1st, 2nd, 3rd, 8th, 9th, 10th October 2019 Course Description In these sessions, learners will: Explore the principles and values that underpin health and social care, and how own attitudes and experiences can influence their work Discuss different types of services and explore progression routes and roles within the sector Research different types of Dementia and complete case studies on supporting people living with the condition…

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October 2019

Mental Capacity Act and DOLS for Managers

Fully funded

Date: 1st October 2019 Description Recap on the essential elements contained within the Mental Capacity Act, the practical steps in assessing capacity, an in depth look at best practice in assessing and recording capacity, making Best Interests Decisions  including how to conduct best interests meetings & role of the Court of Protection, recognising the big three questions when looking at deprivation of liberty (DOL), the Mental Capacity Amendment Bill and progress on change to the legislation including replacing DOLS with…

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Advanced Dementia Champion Pathway

Fully funded

Starting 1st October 2019 The Advanced Dementia Champion Pathway is fully funded by the Hertfordshire County Council and based on Hertfordshire County Council Dementia Accreditation. It is designed to cover all areas of Dementia training within all care settings. At the end of the Pathway, the Champion and their Manager will work together in an action planning session to agree how they can progress following the course. The Champion will receive a Level 3 Delivering Training qualification and a Level…

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Quality Assurance and Inspections: Leading and Recognising Excellence in Care

Fully funded

2 day course (both dates must be attended) Dates: 2nd October and 5th November 2019 Course Description This course will focus on customer care and will provide delegates with examples and toolkits to help delegates improve their own organisational customer care. This course covers each Key Line of Enquiry (KLOE), how these are inspected, and how learners can evidence current practices. Delegates will have the opportunity to discuss each fundamental standard and how these are being evidenced. Learning Outcomes At…

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Build a Culture of Dignity for Managers

Fully funded

Description This course covers what dignity in behaviour looks like, how to be a good role model, and how to support staff and service users in a dignified manner. Learning Outcomes By the end of this course, learners will be able to: Summarise what dignity is and how it is promoted within the organisation Use reflective practices, identify new ways of working and state how these practices will be implemented Demonstrate knowledge of staff personalities and skill mix by getting…

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Health and Wellbeing in Dementia

Fully funded

One day Course Description This course covers topics including well-being, loneliness, sleep, nutrition, falls, dehydration, delirium, continence, environment, and exercise. Learning Outcomes By the end of this session, the learners will be able to: Explain why it is important to maintain good physical and mental health. Describe how to identify a person’s heath needs including nutrition, hydration, risk of falls, sleep and pain List the signs of delirium and the signs of dementia, recognising delirium is a medical emergency Recognise…

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Leading a Workforce Coaching Strategy

Fully funded

Dates: 8th, 29th October and 19th November 2019  (All dates must be attended) Course Description Would you like your supervision to be carried out in a coaching style? This course covers a range of coaching techniques: focuses on active listening skills; gives an understanding of how to use coaching in the workplace; and helps to create a strategy to implement coaching in the workplace – using building rapport, goal setting, encouraging smart goals and delivering constructive feedback. Please be aware…

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Leadership Skills – Champion CPD Forum

Fully funded

Leadership Skills For all Champion Subjects It is important that Champions get the opportunity to continue to network with other Champions be updated on policy and guidance changes, continue and create new links with health and social care professionals, and gain new techniques and strategies related to the Champion subject. Learning Outcomes: Evaluate the impact of coaching within their work environment Analyse training needs within the champion role Identify their own areas of leadership development Develop time management skills with your working…

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Medication Best Practice: Leadership Responsibilities for Residential and Nursing

Fully funded

Description  This course will cover the following: An introduction (NICE, CQC, HCC, CCG) Homely Remedies and Over-the-Counter Medicines Covert Administration and Crushing Tablets When required Medicines Medication Side effects   Learning Outcomes  By the end of this course, learners will be able: To be aware of the NICE Guidance on Managing medicines in care homes To understand how homely remedies and Over-the-Counter medicines can be used appropriately To understand the need for a protocol for the use of homely medicines…

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Strategies to Prevent Falls for Residential & Nursing Providers

Fully funded

Wednesday 9th October 2019 Prevention – Residential & Nursing This one-day course will look at how to prevent falls by conducting risk assessments, self-assessments and implementing person-centred strategies to reduce falls, liaise with family and professional services. You will learn how to use falls risk assessments to help identify and record an individual’s falls risk, including how these risks can be managed and reduced. You will also learn the common causes of falls and how these can be managed. What…

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Respiratory Conditions including COPD

Fully funded

Half day Course Description This course covers the anatomy and physiology of the most common respiratory conditions including COPD. Learners will also learn very practical approaches to the appropriate management of service users with these conditions including early detection and prevention of deterioration. Learning Outcomes By the end of this course, learners will have an understanding of: Respiratory anatomy and physiology Common respiratory conditions COPD Basic respiratory assessment Early signs of deterioration and appropriate signposting to other health professionals Practical…

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Dealing with difficult conversations: A guide for leaders

Fully funded

Fully funded 10th October, 2019 (Full day) Description This course will enable delegates to learn how to initiate and manage challenging conversations using effective and practical techniques. Challenging conversations can include issues relating to performance, managing challenging people and resolving conflict. This course is suitable for managers, or those in a leadership role, who oversee the management of people and are able to take the learning and information back to the workplace. Learning Outcomes Articulate the importance of managing challenging…

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Dignity in Care

Fully funded

Duration: 1 Day Course Description During this course attendees will learn what dignity in care looks like and learn how to support service users and others in a dignified manor. Learning Outcomes By the end of this course, learners will be able to: ■ Summarise what is dignity and how is it promoted within the organisation and care practices ■ Using reflective practices identify new ways of working and state how these will be implemented ■ Demonstrate knowledge of skills…

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Recruitment and Retention: Think outside the box – October Session AM

Fully funded

  Course Description This open course is designed to support you to think outside the box when recruiting and retaining frontline staff, and is aimed at managers or recruiters within your organisation. Please bring a printed job advert along for a frontline care and support role, which you will be using as part of the session. This will assist you in developing a credible job advert, to implement into your recruitment strategy.   Learning Outcomes To explain how Herts Good…

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Care Certificate Cohort 14

Fully funded

£60 per person 7 day course (all dates must be attended) Dates: 14th, 15th, 16th, 17th, 22nd, 23rd, 24th October 2019 Course Description In these sessions, learners will: Explore the principles and values that underpin health and social care, and how own attitudes and experiences can influence their work Discuss different types of services and explore progression routes and roles within the sector Research different types of Dementia and complete case studies on supporting people living with the condition Discuss…

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Advanced Engagement Champion Pathway

Fully funded

Starting Monday, October 14, 2019 This Pathway has been designed to allow Activity Coordinators to develop into the role of an ‘Engagement Lead’. The training builds a support network for Engagement Leads, providing them with the skills and knowledge to develop tailored engagement and ensure that they are meeting CQC requirements. Champions complete training in wellbeing and positive risk-taking, creating and using life stories, engaging with the community and beneficial therapies. The Champion will receive a Level 2 Chair Based…

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Recruitment and Retention: Leading a Compassionate Care Service

Fully funded

3 day course (all dates must be attended) Dates: 15th October, 4th and 15th November 2019 Course Description This course is aimed at those who want to learn value based interview techniques and how to improve staff retention levels. The course will cover values, vision and behaviours of the care organisation, value based recruitment, the 6 C's in recruitment, expectation of staff behaviour, and action plans for recruitment strategies. Learning Outcomes Understand the behaviours framework – being a compassionate service Understand…

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Effective Complaints Management

Fully funded

Description On this course, learners will discuss current complaints management processes and compare these with recommended best practice. This course also provides delegates with techniques to effectively investigate, assess, and resolve complaints with a positive solution.  Learning Outcomes By the end of this course, learners will be able to: Identify what is important to the complainant Analyse the stages of the complaint handling process Utilise investigatory techniques to reach evidence-based conclusions Assess all evidence to resolve complaints with appropriate solutions…

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Nutrition – Champion CPD Forum

Fully funded

Nutrition Forum For all Nutrition Champions It is important that Champions get the opportunity to continue to network with other Champions be updated on policy and guidance changes, continue and create new links with health and social care professionals, and gain new techniques and strategies related to the Champion subject. Learning Outcomes: Update on new local and national policies around Nutrition New Dysphagia Guidance and Risk Feeding Update on Food First and Fortification Menu planning and energy-based food Nutrition at End of…

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Moving and Handling – Single Handed Care

Fully funded

One day Course Description The aim of this day is to provide care staff with an understanding of the legal implications and practical strategies for managing care with one carer. It is presumed that all delegates will have an understanding of recognised techniques for the safer handling of people including skills with regards to the use of small handling aids; transfer aids and hoists. Equipment and strategies will be demonstrated and practised that allow staff to work in a safer…

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Care Planning

Fully funded

Description This course is designed to go through the legal frameworks of a care plan and the importance of getting them right, different ways of contributing to care plan information, and who is responsible for the information and up-keep. This course will also cover how to create personalised care plans reflecting on the abilities and capacity of the individual and how to write care plans when the individual cannot consent.  Learning Outcomes By the end of this course, learners will…

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Level 3 Award in Education and Training

£350

3 day course (all dates must be attended) Dates:  21st October, 4th and 25th  November 2019 Course Description This 3 day course is designed for newly appointed trainers and includes: How to deliver effective and informative learning sessions Understanding the teaching role and its responsibility Assessment of learning A teaching session to demonstrate delivery and assessment of learning This course is suitable for anyone looking to become a qualified trainer. Please be aware that this training will require coursework to be completed, which is why…

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Chair Based Exercise Qualification Level 2

Fully funded

Starting Tuesday 22nd October 2019 Chair Based Exercise Qualification Level 2 This qualification is available for Care Home and Flexi-Care staff caring for elderly residents to enable them to carry out group and personal exercise within the service. Chair Based Exercises include a range of seated exercises that can be adapted to an individual’s abilities or goals. You will also understand the impact of ageing and the importance of a person-centred approach when planning exercise sessions. Chair Based Exercises have…

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Level 3 Certificate in Assessing Vocational Achievement

Fully funded

22nd October, 8th and 20th November and 6th December 2019 (Must attend all dates) Description This level 3 qualification is designed to provide learners with the knowledge, skills and experience to appropriately assess the vocational achievements of staff in the workplace. It is suitable for learners who want to work towards a qualification in assessing, as it allows learners to evidence understanding of the theory of practices, as well as demonstrating competency as an assessor. It can be used to…

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Responsibilities Around Falls Intervention and Hospital Admissions for Support at Home Services

Fully funded

Wednesday 23rd October 2019 Falls Intervention - Home Care This one-day course will cover how to respond to a fall, including practical skills with primary and secondary surveys. You will also gain confidence and empowerment to make a decision whether to phone for help or use your internal procedures to assist the person from the floor. This course will look at the benefits of evidence-based techniques and how these benefit older people, including reducing falls. This is being delivered in…

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Care Certificate Cohort 15

Fully funded

£60 per person 7 day course (all dates must be attended) Dates: 29th, 30th, 31st Oct, 4th, 5th, 6th, 7th November 2019 Course Description In these sessions, learners will: Explore the principles and values that underpin health and social care, and how own attitudes and experiences can influence their work Discuss different types of services and explore progression routes and roles within the sector Research different types of Dementia and complete case studies on supporting people living with the condition…

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November 2019

Menu Planning and Special Diets (For Adult Disability Support Services)

Fully funded

Course Description During this course, delegates will gain knowledge and an appreciation of the importance of providing and assisting in the provision of a balanced diet for their service users through effective menu planning. Menu planning is the cornerstone of providing a varied and healthy diet and meeting the needs of those service users following special and therapeutic diets. Common dietary restrictions and modifications followed by clients will be explained and discussed. Learning outcomes Critique the current menu provision for…

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Advanced End of Life Champion Pathway

Fully funded

Starting 5th November 2019 This pathway based on local End of Life and palliative care training delivered by the Hertfordshire hospices ABC programme is designed to upskill your staff member in end of life care by teaching them on the understanding end of life and palliative care, advanced are planning and communication skills. Upon completion, the Champion will receive Level 3 delivering training qualification, a Level 3 unit in End of Life Care, an accredited course in coaching and mentoring, and obtain a…

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Pressure Ulcer – Prevention & Treatment

Fully funded

One day Course Description This course covers understanding pressure sores and how to help prevent them, the main structures and functions of skin, pressure ulcers and common sites for pressure ulcers, and managing pressure ulcers. Learning Outcomes By the end of this course, learners will: Identify patients/clients at risk of developing pressure ulcers Describe the physiology of the skin and the process of wound healing Describe the equipment and interventions, which can contribute to the prevention of pressure ulcers Assess…

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Dementia – Champion CPD Forum

Fully funded

Dementia CPD Forum For Dementia Champions It is important that Champions get the opportunity to continue to network with other Champions be updated on policy and guidance changes, continue and create new links with health and social care professionals, and gain new techniques and strategies related to the Champion subject. Learning Outcomes: Identify other factors that might influence an individual’s ability to communicate Describe a range of communication strategies that could be adopted at the later stages of dementia Explain ways to…

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Communication and British Values

Fully funded

Course description This course is aimed at learners who wish to explore the principles  that underpin British Values and Values for life. It will also support learners who wish to have a better understanding of what good communication is and how this enables effective communication in the work place. Learning Outcomes Identify types of communication Explore what is effective communication Identify barriers to effective communication Identify the 5 Values for life Summarise legislation relating to British Values Outline values that…

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Chairing and Facilitating Meetings

Fully funded

Description This course is aimed at those who are needing to facilitate/chair meetings in the future or wish to develop their current facilitation skills. Learners will discuss the role of the facilitator, develop techniques on dealing with difficult behaviour, and be able to evaluate effectively.   Learning Outcomes By the end of this course, learners will be able to: Explain the role of the facilitator/chair Identify the set-up and structure of facilitated sessions Analyse facilitation skills and techniques Develop effective…

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Recruitment and Retention: Think outside the box – November Session AM

Fully funded

  Course Description This open course is designed to support you to think outside the box when recruiting and retaining frontline staff, and is aimed at managers or recruiters within your organisation. Please bring a printed job advert along for a frontline care and support role, which you will be using as part of the session. This will assist you in developing a credible job advert, to implement into your recruitment strategy.   Learning Outcomes To explain how Herts Good…

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Care Certificate Cohort 16

Fully funded

£60 per person 7 day course (all dates must be attended) Dates: 12th, 13th, 14th, 15th, 19th, 20th, 21st November 2019 Course Description In these sessions, learners will: Explore the principles and values that underpin health and social care, and how own attitudes and experiences can influence their work Discuss different types of services and explore progression routes and roles within the sector Research different types of Dementia and complete case studies on supporting people living with the condition Discuss…

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Duty of Candour

Fully funded

Description During this course, attendees will learn what Duty of Candour means and how to embed a transparent culture within their organisation. Learners will be taught the skills needed to report mistakes and who they should report to. Through sharing their experiences and troubleshooting with others, delegates will be able to analyse the current trends and culture of their organisation to help them make improvements.  Learning Outcomes By the end of this course, learners will be able to: Recognise where…

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