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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260903T100000
DTEND;TZID=Europe/London:20260903T113000
DTSTAMP:20260731T115220Z
CREATED:20260608T145401Z
LAST-MODIFIED:20260731T115220Z
UID:10002489-1788429600-1788435000@www.hcpa.info
SUMMARY:Understanding the 3Ds - Depression Dementia and Delirium
DESCRIPTION:Course fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £10+VAT | Non-member: £20+VAT \n1.5 hour online session via Virtual Classroom\n\nThis course supports care staff to develop a clear understanding of depression\, dementia\, and delirium in older people\, often referred to as the three Ds. It focuses on recognising similarities and differences between these conditions and the risks of diagnostic overshadowing\, including the potential impact on safety\, wellbeing\, and quality of care. \nThe course aims to build staff confidence in spotting early signs of change\, understanding when concerns may indicate delirium or depression rather than dementia progression\, and knowing how and when to escalate concerns. Early recognition and appropriate response are key to improving outcomes for people using services. \nEntry Requirements: Learners should have completed their staff induction and have basic awareness of dementia as a minimum. \nLearning Outcomes:\nBy the end of this course\, participants will be able to:\n• Understand the similarities and differences between dementia\, delirium\, and depression\n• Recognise the risks associated with diagnostic overshadowing and how to avoid it in practice\n• Identify early signs and symptoms of delirium and understand what action to take if it is suspected\n• Be aware of the risk of suicide and self-harm in older people\n• Understand the importance of timely escalation and seeking appropriate clinical support\n• Know where to go for help and support if concerned about a change in a resident or service user’s presentation \nStandards mapping\nThis course is mapped to the new dementia care standards:\n• Person-centred care\n• Responsive support for changing dependency\n• Skills and competence\n• Comprehensive health care\n• Collaborative multidisciplinary working \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/understanding-the-3ds-depression-dementia-and-delirium-2/
LOCATION:Virtual Classroom
CATEGORIES:Care topics
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260908T100000
DTEND;TZID=Europe/London:20260908T130000
DTSTAMP:20260731T115246Z
CREATED:20260608T132006Z
LAST-MODIFIED:20260731T115246Z
UID:10002486-1788861600-1788872400@www.hcpa.info
SUMMARY:Supporting Young onset Dementia in Hertfordshire care settings
DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £25+VAT | Non-member: £50+VAT  \nHalf day virtual course via MS Teams\nThis course increases understanding of young onset dementia and explores the unique challenges that can arise when supporting people who develop dementia at a younger age. It highlights the differences between young onset and later life dementia and considers the emotional\, social\, and practical impact on individuals\, families\, and services. \nThe course supports staff to recognise early signs and symptoms\, respond sensitively to complex needs\, and provide person centred\, age appropriate support. It also looks at partnership working\, signposting\, and the importance of involving families and wider support networks. \nEntry Requirements: Learners should have completed their staff induction and have basic awareness of dementia as a minimum. \nLearning objectives:\nBy the end of this course\, participants will be able to:\n• Recognise the signs and symptoms of young onset dementia\n• Understand the specific challenges faced by individuals living with young onset dementia\n• Support individuals with:\n– Emotional challenges\n– Personal care needs\n– Sex and relationships\n– Employment and work related issues\n• Understand the impact of young onset dementia on family members and friends and how to support them\n• Communicate effectively and respectfully to maintain dignity and person centred care\n• Understand how and where to refer for further assessment\, support\, and specialist services\n• Be aware of local and national young onset dementia support services \nStandards mapping\nThis course is mapped to the dementia care standards:\n• Person centred care\n• Responding to changes in dependency\n• Carer and family involvement\n• Respect and dignity\n• Effective communication\n• Skills and competence\n• Supportive environment\n• Meaningful activities and engagement\n• Collaborative multidisciplinary working \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/supporting-young-onset-dementia-in-hertfordshire-care-settings-2/
LOCATION:Virtual Classroom
CATEGORIES:Care topics
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260908T110000
DTEND;TZID=Europe/London:20260908T120000
DTSTAMP:20260820T150929Z
CREATED:20260820T150929Z
LAST-MODIFIED:20260820T150929Z
UID:10002670-1788865200-1788868800@www.hcpa.info
SUMMARY:Mental Health Act Reforms
DESCRIPTION:Mental Health Act Reforms – HCPA and Hertfordshire County Council (HCC) Information Session \n1 hour via Virtual Classroom \nAudience: Care Managers\, Registered Managers and senior care staff working in adult social care settings. \nThis provider session will introduce the Mental Health Act reforms and explore what they may mean for adult social care providers in Hertfordshire. \nThe session will cover key reform themes including choice and autonomy\, Nominated Persons\, advocacy\, care and treatment planning\, least restrictive practice\, and changes affecting people with a learning disability and autistic people. \nThe session will also focus on practical provider readiness\, including crisis prevention\, community support\, Dynamic Support Registers\, Care and Treatment Reviews\, Positive Behaviour Support\, and local Hertfordshire pathways that can help providers understand available support and prepare for people with complex or changing needs. \nBy attending\, providers will:\n•  Gain an overview of the Mental Health Act reforms and the key themes relevant to adult social care.\n•  Understand the potential implications for supporting people with mental health needs\, learning disabilities\, autism\, and complex presentations.\n•  Learn about local Hertfordshire support pathways\, including Dynamic Support Registers\, Care and Treatment Reviews\, SLDS community support and PBS/crisis recovery support.\n•  Consider practical steps for provider readiness\, including awareness\, care planning\, workforce confidence and signposting to appropriate support. \nCLICK HERE TO BOOK!\n 
URL:https://www.hcpa.info/courses/mental-health-act-reforms/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses,Events, Forums & Seminars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260909T100000
DTEND;TZID=Europe/London:20260909T160000
DTSTAMP:20260627T162905Z
CREATED:20260610T113035Z
LAST-MODIFIED:20260627T162905Z
UID:10002509-1788948000-1788969600@www.hcpa.info
SUMMARY:Coaching for Effective Leadership - Understanding Self Management and Resilience
DESCRIPTION:    \nCourse fee: £112.50 +VAT\n This course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS) under Understanding Self Management.\nRead more about the Department of Health and Social Care (DHSC) Learning and Development Support Scheme here! \nOne day course via Virtual Classroom\nCoaching for Effective Leadership equips managers with practical coaching skills underpinned by strong self management and resilience. The course builds clarity\, focus and confidence under pressure\, helping leaders prioritise effectively\, coach themselves and others\, and sustain their impact in demanding care environments. \nThis Skills for Care CPD module places coaching at the heart of effective leadership\, supported by strong self management and resilience. \nThe day begins by exploring what resilience really is\, and how self management\, emotional intelligence\, beliefs and values influence leadership behaviour under pressure. Managers reflect on how they manage time\, stress and competing demands\, and how this impacts their ability to lead and support others effectively. \nParticipants are then introduced to a practical coaching model\, designed for everyday leadership conversations. Managers use this model to identify three real leadership goals and learn how to prioritise effectively – protecting what matters most while still making progress. \nThrough supported practice\, managers first coach each other on a low risk goal\, before developing their skills further and coaching at a deeper level. Built in protected time allows participants to practise self management techniques\, apply coaching approaches\, and create clarity around focus\, boundaries and next steps. \nLearning Outcomes\n• Explain how effective coaching is underpinned by strong self management and resilience\n• Describe what resilience is and how it supports sustained leadership effectiveness\n• Reflect on how their beliefs\, values and behaviours impact their leadership presence\n• Use a practical coaching model in everyday leadership conversations\n• Identify and prioritise leadership goals\, protecting their most important priorities\n• Apply coaching skills to support clarity\, focus and development in themselves and others\n• Implement practical strategies to manage pressure\, time and competing demands \nJoin us to build your skills\, enhance your leadership\, and boost your team’s performance. \nAs HCPA hold the Quality Assured Learning Service (QACLS) benchmark\, you can confidently book this programme\, knowing the training is of an exceptionally high standard and will provide you with the vital skills needed to successfully lead.\nThis course is eligible for Adult Social Care providers to claim 100% cost reimbursement through the Learning and Development Support Scheme (LDSS) under Understanding Self Management*. \n*Please note: As per our T&C’s\, this course carries a fee. Please refer to the T&C’s  in the event of non-attendance\, non-completion or late cancellation.\nClaims can only be made by the care provider\, individuals are not eligible to claim directly.
URL:https://www.hcpa.info/courses/coaching-for-effective-leadership-understanding-self-management-and-resilience/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses,Leadership & Management Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260916T103000
DTEND;TZID=Europe/London:20260916T120000
DTSTAMP:20260820T101727Z
CREATED:20260706T134902Z
LAST-MODIFIED:20260820T101727Z
UID:10002557-1789554600-1789560000@www.hcpa.info
SUMMARY:Understanding Lasting Powers of Attorney in Care Settings
DESCRIPTION:Course fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £25+VAT | Non-member: £50+VAT  \n1.5 hour course via Virtual Classroom \nDelivered in partnership with HCR Law \nAudience: Care Managers\, Registered Managers and senior care staff working in adult social care settings. \nFocus: Lasting Powers of Attorney: what they are\, why they matter in care settings\, and how care providers can understand and respond to them confidently. \nLearning Outcomes\nUnderstand what a Lasting Power of Attorney is and the role it can play in adult social care.\nRecognise the difference between a Health and Welfare LPA and a Property and Financial Affairs LPA.\nKnow what care providers should check when an attorney is involved in a person’s care or financial arrangements.\nUnderstand how LPAs interact with mental capacity\, best interests decision-making and care planning.\nIdentify common risks\, misunderstandings and when to seek legal advice or escalate concerns.\nAgenda \nWelcome & Introductions\nWhat is a Last Power of Attorney?\nThe two main types of LPA\nWhat care providers need to check\nCommon scenarios for care managers\nRisks\, red flags and escalation\nKey Takeaways for care providers\nQuestions and next steps \nDiscussion Points\nWhy family members do not automatically have legal authority to make decisions unless the correct authority is in place.\nWhy a Health and Welfare LPA can only be used when the person lacks mental capacity for the specific decision.\nWhy a Property and Financial Affairs LPA may be relevant to care fees\, personal allowance\, purchases and financial administration.\nHow care providers can evidence that they have checked an attorney’s authority and recorded decision-making clearly.\nWhen to involve the local authority\, safeguarding team\, Office of the Public Guardian\, Court of Protection\, or legal advisers. \nQuestions for Attendees\nWhat should a care provider do if a relative says they have LPA but cannot provide evidence?\nHow should care teams respond if different family members disagree about a person’s care?\nWhat should be recorded when an attorney contributes to a care plan or best interests decision?\nWhen should concerns about an attorney’s actions be escalated?\nHow can providers make sure staff understand the limits of an attorney’s authority? \nFollow-Up Resources\nA one-page LPA checklist / poster for care providers.\nA short staff briefing note on LPAs and mental capacity.\nA template wording for recording attorney involvement in care planning.\nA list of escalation routes where concerns arise. \nCLICK HERE TO BOOK!\n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/understanding-lasting-powers-of-attorney-in-care-settings/
LOCATION:Virtual Classroom
CATEGORIES:Events, Forums & Seminars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260917T100000
DTEND;TZID=Europe/London:20260917T123000
DTSTAMP:20260731T115306Z
CREATED:20260608T143915Z
LAST-MODIFIED:20260731T115306Z
UID:10002487-1789639200-1789648200@www.hcpa.info
SUMMARY:Rare Dementias - an Insight
DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £25+VAT | Non-member: £50+VAT  \nHalf day virtual course via MS Teams \nThis course aims to provide attendees an introduction to rare dementia. This will include a brief overview of some rare types of dementia and what impact these dementias may have on how you support and care for someone living with one of these types of Dementia. \nThis course meets the following HCC dementia care standards:\n• Person Centred care\n• Responsive support to changing Dependency\n• Carer and family involvement\n• Respect and dignity\n• Effective communication\n• Skills and Competence\n• Supportive Environment\n• Collaborative MDT Working \nLearning objectives:\n• To raise awareness of rare dementias\n• To have a basic understanding of a range of different rare dementias\n• To understand the impact of these dementias on an individual and their families\n• To be aware of the unique needs of people living with a rare dementia\n• To increase knowledge in how best to provide care and support for individuals with a rare dementa\n• To be aware of where to go for further advice and support \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/rare-dementias-an-insight/
LOCATION:Virtual Classroom
CATEGORIES:Care topics
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260918T123000
DTEND;TZID=Europe/London:20260918T130000
DTSTAMP:20260722T154457Z
CREATED:20260722T154457Z
LAST-MODIFIED:20260722T154457Z
UID:10002607-1789734600-1789736400@www.hcpa.info
SUMMARY:Could Your Workplace Culture Be Stronger?
DESCRIPTION:30 minute webinar via Virtual Classroom\n \nDiscover how the Cultural Transformation Programme can help your organisation improve retention\, strengthen leadership and support Well-Led outcomes. \nJoin this free 30-minute webinar to learn how care providers across Hertfordshire are using the programme to build stronger teams\, improve staff engagement and create workplace cultures where people want to stay. \nIn this session you’ll discover:\n• How the programme helps improve recruitment and retention\n• Practical ways to strengthen leadership capability\n• How to create a more positive\, values-led culture\n• How the programme supports Well-Led and quality improvement ambitions\n• Funding options available to eligible providers \nThere will also be an opportunity to ask questions and explore whether the programme is right for your organisation. \n30 minutes. Practical. Informative. No obligation. \nCLICK HERE TO BOOK!\n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/could-your-workplace-culture-be-stronger/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260923T100000
DTEND;TZID=Europe/London:20260923T110000
DTSTAMP:20260731T122930Z
CREATED:20260731T120006Z
LAST-MODIFIED:20260731T122930Z
UID:10002610-1790157600-1790161200@www.hcpa.info
SUMMARY:Discover how the Care Professional Academy (CPA) can support your workforce\, strengthen compliance and help you retain valued staff
DESCRIPTION:FREE webinar \nAdult social care providers are under increasing pressure to evidence staff training\, maintain compliance\, support wellbeing\, understand workforce needs and keep good people in the sector. This free webinar will show you how CPA can help you bring these priorities together in one place.\nJoin us to learn how the Academy can help you track training\, access staff development evidence\, offer meaningful rewards and wellbeing support\, use surveys to gather valuable insight\, identify training needs through STAN+ Training Needs Analysis\, and strengthen quality\, culture and business continuity planning.\nBook your free place today and see how the CPA can help you support\, develop and reward your workforce. \nWhat Providers Will Take Away \n\nA clear understanding of how the Care Professional Academy can support workforce development\, recognition and retention.\nPractical insight into how the Provider Portal can help with training oversight\, expiry reminders\, reporting and compliance evidence.\nIdeas for using rewards\, wellbeing support and training passports to strengthen staff engagement and morale.\nConfidence on how to get started and how to encourage staff to use the Academy.\nAn overview of the wider Academy services available to providers\, including training\, leadership development\, surveys\, business continuity planning and workforce insight tools.\nA clearer understanding of how surveys such as the Impartial Feedback Survey\, STAN+ Training Needs Analysis and Culture Survey can support quality assurance\, workforce planning and inspection evidence.\n\nCLICK HERE TO BOOK!\n 
URL:https://www.hcpa.info/courses/discover-how-the-care-professional-academy-cpa-can-support-your-workforce-strengthen-compliance-and-help-you-retain-valued-staff/
LOCATION:Virtual Classroom
CATEGORIES:Events, Forums & Seminars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261006T100000
DTEND;TZID=Europe/London:20261006T113000
DTSTAMP:20260731T115323Z
CREATED:20260716T141112Z
LAST-MODIFIED:20260731T115323Z
UID:10002577-1791280800-1791286200@www.hcpa.info
SUMMARY:Therapeutic Observation in Dementia Care - Best Practice for 1:1 Support
DESCRIPTION:Course fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £10+VAT | Non-member: £20+VAT \n1.5 hour online session via Virtual Classroom\n\nThis course supports care staff to deliver safe\, effective\, and person centred one to one support for people living with dementia. It focuses on best practice in special observation\, helping staff understand when and why it is used\, their responsibilities\, and how to use it in a way that benefits both the person receiving care and the staff providing support. \nThe course uses practical examples to explore communication\, approach\, spotting distress\, and responding appropriately. It also provides guidance on de escalation techniques to reduce behaviours of distress and support positive outcomes. \nEntry Requirements: Learners should have completed their staff induction and have basic awareness of dementia as a minimum. \nLearning Outcomes:\nBy the end of this course\, participants will be able to:\n• Understand the purpose of special observation in dementia care\n• Identify the benefits and challenges of providing one to one support\n• Describe best practice in special observation\n• Understand their responsibilities when carrying out special observation\n• Develop communication skills and approaches that support people living with dementia\n• Recognise signs of distress and respond appropriately\n• Use techniques to de escalate behaviours of distress and promote wellbeing \nStandards mapping\nThis course is mapped to the new dementia care standards:\n• Person centred care\n• Responsive support for changing dependency\n• Respect and dignity\n• Skills and competence\n• Supportive environment\n• Meaningful activities and engagement\n• Culture of positive behavioural support\n• Leadership for dementia excellence \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/therapeutic-observation-in-dementia-care-best-practice-for-11-support/
LOCATION:Virtual Classroom
CATEGORIES:Care topics
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261006T100000
DTEND;TZID=Europe/London:20261006T123000
DTSTAMP:20260805T141041Z
CREATED:20260716T152647Z
LAST-MODIFIED:20260805T141041Z
UID:10002580-1791280800-1791289800@www.hcpa.info
SUMMARY:Recruitment with Purpose - Building a Values-Based Workforce
DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £25+VAT | Non-member: £50+VAT  \nHalf day course via Virtual Classroom \nThis engaging half-day online course is designed for experienced managers and leaders who are responsible for attracting\, selecting\, and retaining staff within their organisations. In today’s competitive and values-driven workplace\, effective recruitment goes beyond assessing skills and experience\, it requires a clear focus on behaviours\, values\, and cultural alignment. \nParticipants will explore how to embed values-based recruitment practices into their existing processes\, ensuring that new hires not only meet role requirements but also contribute positively to organisational culture. The course will introduce the Leadership Qualities Framework as a practical tool to strengthen recruitment decisions and support long-term workforce development. \nThrough interactive discussions\, examples and practical exercises\, attendees will gain actionable strategies to enhance their recruitment approach\, improve candidate selection\, and build teams that reflect and reinforce organisational values. \nLearning objectives:\n• Understand the importance of values and behaviours in recruitment.\n• Explore the benefits of utilising the Leadership Qualities Framework.\n• Learn practical strategies to implement a values-based recruitment process.\n• Recognise how values-based recruitment enhances organisational culture.\n• Gain the skills to attract and retain employees who align with your organisation’s values.\n \n\n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/recruitment-with-purpose-building-a-values-based-workforce/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261006T140000
DTEND;TZID=Europe/London:20261006T163000
DTSTAMP:20260805T141301Z
CREATED:20260716T152441Z
LAST-MODIFIED:20260805T141301Z
UID:10002579-1791295200-1791304200@www.hcpa.info
SUMMARY:Engaging & Retaining a Competent Workforce - Strategies for Leaders
DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £25+VAT | Non-member: £50+VAT  \nHalf day course via Virtual Classroom \nDelivered live by an expert trainer in an interactive virtual setting\, this session offers a time-efficient learning experience with no travel costs and minimal disruption to busy leadership schedules. Participants will engage with the trainer and peers to share experiences\, reflect on current practice\, and develop actionable strategies that can be implemented immediately. The half-day programme is designed for established leaders and managers responsible for leading teams\, shaping culture\, and implementing effective retention strategies within complex and demanding environments. \nRetaining a skilled and motivated workforce is a critical leadership challenge with direct implications for service quality\, organisational performance\, and long-term sustainability. The course focuses on advanced leadership approaches to understanding individual motivations\, strengthening communication\, to ensure a supportive and inclusive organisational culture. Leaders will explore how their behaviours\, decision-making\, and communication styles influence engagement\, staff satisfaction\, and commitment\, with a strong emphasis on creating environments where people feel valued\, supported\, and motivated to perform at their best. \nLearning objectives:\n• Understand the importance of retention strategies and their impact on workforce stability and quality of care.\n• Explore the role of organisational culture and effective communication in retaining a competent workforce.\n• Learn techniques for understanding and addressing individual motivations and engagement of team members.\n• Develop practical strategies to enhance staff satisfaction\, motivation\, and commitment.\n• Acquire tools for creating a supportive work environment that fosters retention and professional growth. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nDelegates who are late may not be admitted into the training and a cost incurred.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA
URL:https://www.hcpa.info/courses/engaging-retaining-a-competent-workforce-strategies-for-leaders/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261015T123000
DTEND;TZID=Europe/London:20261015T130000
DTSTAMP:20260722T154800Z
CREATED:20260722T154800Z
LAST-MODIFIED:20260722T154800Z
UID:10002608-1792067400-1792069200@www.hcpa.info
SUMMARY:Could Your Workplace Culture Be Stronger?
DESCRIPTION:30 minute webinar via Virtual Classroom\n \nDiscover how the Cultural Transformation Programme can help your organisation improve retention\, strengthen leadership and support Well-Led outcomes. \nJoin this free 30-minute webinar to learn how care providers across Hertfordshire are using the programme to build stronger teams\, improve staff engagement and create workplace cultures where people want to stay. \nIn this session you’ll discover:\n• How the programme helps improve recruitment and retention\n• Practical ways to strengthen leadership capability\n• How to create a more positive\, values-led culture\n• How the programme supports Well-Led and quality improvement ambitions\n• Funding options available to eligible providers \nThere will also be an opportunity to ask questions and explore whether the programme is right for your organisation. \n30 minutes. Practical. Informative. No obligation. \nCLICK HERE TO BOOK!\n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/could-your-workplace-culture-be-stronger-2/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261022T100000
DTEND;TZID=Europe/London:20261022T113000
DTSTAMP:20260722T145003Z
CREATED:20260722T145003Z
LAST-MODIFIED:20260722T145003Z
UID:10002604-1792663200-1792668600@www.hcpa.info
SUMMARY:Reflective practice in care settings for managers and leaders
DESCRIPTION:Course fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £10+VAT | Non-member: £20+VAT  \n1.5 hour course via Zoom \nThis course will focus on the Gibbs cycle of reflective practice\, as its cyclical nature lends itself well for continual learning. The course will look in more detail at reflection on action and reflection in action\, which will assist professionals to identify their strengths\, weaknesses and gaps in their skills\, training\, and knowledge.  \nThe course will promote reflective practice and its benefits when adopted within organisations as a learning tool to facilitate continual improvements in practice standards. Furthermore\, it will support providers to consider how they can use this tool in a way that makes sense to their organisation. \nEntry Requirements: This course is suitable for all Mental Health services\, with an emphasis on accommodation-based services. It is best suited to managers and seniors who are ablet to implement new practice. \nLearning objectives:\n• Understand what reflective practice is.\n•  Understand the benefits of reflective practice.\n• Know there are two types of reflection\, reflection on action and reflection in action. \n•  Understand the Gibbs cycle of reflection and examples of questions practitioners can use to gain new learning.\n• Learners will have an opportunity to use reflective practices in small groups within breakout rooms and feedback.\n• Providers will have an opportunity to consider different types of reflective practice and how they might adopt it within their organisation.\n• Providers will have an opportunity to discuss and identify together how their organisation can adopt reflective practice. \n\n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/reflective-practice-in-care-settings-for-managers-and-leaders-2/
LOCATION:Virtual Classroom
CATEGORIES:Care topics
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261022T100000
DTEND;TZID=Europe/London:20261022T130000
DTSTAMP:20260731T115341Z
CREATED:20260721T103810Z
LAST-MODIFIED:20260731T115341Z
UID:10002590-1792663200-1792674000@www.hcpa.info
SUMMARY:Creating a supportive Dementia Care Culture - Key Information for Managers
DESCRIPTION:Course fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £25+VAT | Non-member: £50+VAT \n3 hour online session via Virtual Classroom\n\nThis course explores best practice in dementia care\, challenges common myths\, and supports services to respond effectively to changing needs. It focuses on person centred approaches\, proactive practice\, and building confident\, skilled staff who can deliver high quality\, future ready dementia care. \nParticipants will review how dementia care has evolved\, why future proofing service delivery is essential\, and how positive behavioural support can be embedded into everyday practice. The course also strengthens practical skills and understanding in key areas of dementia care to support consistent\, safe\, and high quality outcomes. \nEntry Requirements: Learners should be part of management teams in their service. \nLearning Outcomes:\nBy the end of this course\, participants will be able to:\n• Identify common myths in dementia care and explain how to challenge them in practice\n• Understand how dementia care is changing and what services can do to future proof their approach\n• Explain person centred care and why it is important for staff\, people who use services\, commissioners\, and regulators\n• Understand the value of a proactive approach and how to embed positive behavioural support\n• Demonstrate increased knowledge of specific skills in dementia care\, including:\n– Therapeutic observation including one to one support\n– Use of ABC charts\n– Spotting deterioration\n– Good practice in documentation\n• Explain the importance of staff training in dementia care and how to access available training and development opportunities \nStandards mapping\nThis course is mapped to the new dementia care standards:\n• Leadership for dementia excellence\n• Values and behaviours\n• Skills and competence\n• Person centred care\n• Culture of positive behavioural support\n• Responsive support for changing dependency \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/creating-a-supportive-dementia-care-culture-key-information-for-managers/
LOCATION:Virtual Classroom
CATEGORIES:Care topics
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261023T100000
DTEND;TZID=Europe/London:20261023T130000
DTSTAMP:20260722T150118Z
CREATED:20260722T150118Z
LAST-MODIFIED:20260722T150118Z
UID:10002605-1792749600-1792760400@www.hcpa.info
SUMMARY:Care Home Medication Governance
DESCRIPTION:Course fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £25+VAT | Non-member: £50+VAT  \n3 hour course via Virtual Classroom\n\nThis online training course supports managers and senior staff in developing a clear\, robust\, and legally compliant approach to medication governance within care home settings. The session explores the legislation\, regulatory expectations\, and practical systems required to maintain safe\, consistent\, and person‑centred medication practice. Participants will also examine staff roles\, responsibilities\, and escalation processes – alongside effective methods for communicating good practice within wider teams. \nLearning Outcomes\n• Understand the legislation and guidance underpinning medication governance.\n• Understand how to ensure the care service can meet the regulatory and local monitoring requirements for medication administration\, including the consequences of incorrect practice.\n• Recognise and review the responsibilities involved in effective medication practice throughout the organisation\, including process for escalations.\n• To have clear guidance and structure regarding the roles\, responsibilities\, and accountabilities with different roles for medication administration.\n• Understand good methods of communication with the wider staff teams\, exploring how to establish ongoing communication to the wider team on good medication practice. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/care-home-medication-governance-2/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261029T100000
DTEND;TZID=Europe/London:20261029T160000
DTSTAMP:20260722T151219Z
CREATED:20260722T151219Z
LAST-MODIFIED:20260722T151219Z
UID:10002606-1793268000-1793289600@www.hcpa.info
SUMMARY:Understanding Performance Management
DESCRIPTION:    \nCourse fee: £112.50 +VAT\nThis course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS). Read more about the Department of Health and Social Care (DHSC) Learning and Development Support Scheme here! \nOne day course via Virtual Classroom\nThis Skills for Care CPD module is designed for care professionals who want to strengthen their performance management skills. You’ll learn how to set goals\, give feedback\, track progress\, and understand the full performance management cycle.\nLed by industry experts\, the training includes interactive sessions and peer learning—offering practical tools\, techniques\, and strategies to support everyday management. \nWhether you’re a care manager or aspiring leader\, this course will help you.\nLearning Outcomes\n• Understanding the performance management cycle including processes for managing different types of performance\n• Understanding of disciplinary and grievance\, causes of poor performance and how to minimise them\n• Awareness of strategies to improve performance\n• Awareness of managing and retaining high performing staff\n• Understand how to give feedback and manage difficult conversations\n• Awareness of cultures that encourage confidence\, responsibility and accountability\n• Understanding effective role modelling\, coaching and mentoring. \nJoin us to build your skills\, enhance your leadership\, and boost your team’s performance. \nAs HCPA hold the Quality Assured Learning Service (QACLS) benchmark\, you can confidently book this programme\, knowing the training is of an exceptionally high standard and will provide you with the vital skills needed to successfully lead.\n \nThis course is eligible for Adult Social Care providers to claim 100% cost reimbursement through the Learning and Development Support Scheme (LDSS)*. \n*Please note: As per our T&C’s\, this course carries a fee. Please refer to the T&C’s  in the event of non-attendance\, non-completion or late cancellation.\nClaims can only be made by the care provider\, individuals are not eligible to claim directly.
URL:https://www.hcpa.info/courses/understanding-performance-management-2/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses,Leadership & Management Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261111T140000
DTEND;TZID=Europe/London:20261111T153000
DTSTAMP:20260813T145840Z
CREATED:20260813T145206Z
LAST-MODIFIED:20260813T145840Z
UID:10002640-1794405600-1794411000@www.hcpa.info
SUMMARY:Depression care pathway
DESCRIPTION:Course fees: HCPA Standard Member: Fully funded*\nAssociate/Network Member: Not available | Non-member: Not available \n1.5 hour session via Virtual Classroom \nDepression has historically been a long-misunderstood condition\, with there being a significant variance in the way clinicians have diagnosed and treated its symptoms. This has led to\, in many respects an inefficient treatment offer to patients. The NHS’ new Depression Care Pathway seeks to identify\, treat and review cases of depression more thoroughly. \nThis course provides both an overview of depressions to remind learners of the overall breadth of the condition\, types\, symptoms\, frequency and severity and touches upon some key areas of the new pathway. \nDelegates will understand the difference between a low mood and depression\, new severity classifications\, risk factor that make some individuals more prone\, and consider a very broad range of symptoms. \nDelegates will also understand how stigma can play a role in both identifying and treating depression and understand what is meant by treatment resistant depression. \nComparisons will be draw between the (historical) stepped care approach and the new matched care model\, including treatment options available depending upon depression severity classification. Delegates will understand the new care pathway targets and how these relate to their work\, including touching upon the pathway itself. Delegates will understand the PHQ2 and PHQ9 assessment tools\, and will explore relapse prevention techniques. \nWhilst the pathway is for clinicians to follow\, it is important for delegates to be aware of\, as this will help to inform their practice and support individuals they work with through the process and treatment paths available to the individual. \nLearning objectives:\n• To ultimately improve knowledge of a new health care pathway to identify\, treat and review individuals with depression. \n• Understand prevalence of depression\, and its difference from low mood \n• Types of depression and new severity classification. \n• Understand causes\, symptoms and stigma associated with depression. \n• Understand treatment resistant depression and Identify relevant NICE targets. \n• Understand matched care model\, and treatment options. \n• Cover the stages of the pathway\, expectations and tools used to assess and monitor depression. \n• Identify ways to promote relapse prevention. \n\n \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/depression-care-pathway-2/
LOCATION:Virtual Classroom
CATEGORIES:Care topics
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261116T100000
DTEND;TZID=Europe/London:20261116T123000
DTSTAMP:20260814T133222Z
CREATED:20260814T133222Z
LAST-MODIFIED:20260814T133222Z
UID:10002651-1794823200-1794832200@www.hcpa.info
SUMMARY:Managing conflict - Leading through collaboration
DESCRIPTION:  \n  \nCourse fee: HCPA Full Member: Fully funded*\nAssociate Member: £25+VAT | ACE Member: £33+VAT | Non-member: £50+VAT \nHalf day course via Virtual Classroom \nThis half-day\, live online session is built around rich\, discussion-led learning tailored for established leaders. Delivered in a fully virtual environment\, it removes travel demands and fits easily into busy schedules. The format prioritises peer conversation\, reflective dialogue\, and shared experience\, enabling participants to explore real examples and challenges together and translate insights into practical action. \nDesigned specifically for leaders in adult social care\, this session creates a space for open discussion on the dynamics of conflict and collaboration. Through facilitated conversations and case examples\, you will deepen your understanding of how to navigate conflict confidently while strengthening a culture of cooperation within your teams. \nLearning outcomes:\n• Recognise the different types and common causes of conflict\n• Analyse the four stages of group development\n• Identify the possible outcomes of conflict resolution\n• Utilise different tools to manage conflict including feedback and mediation\n• Establish best practice to follow after conflict has been defused \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/managing-conflict-leading-through-collaboration/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261116T140000
DTEND;TZID=Europe/London:20261116T163000
DTSTAMP:20260814T133657Z
CREATED:20260814T133657Z
LAST-MODIFIED:20260814T133657Z
UID:10002652-1794837600-1794846600@www.hcpa.info
SUMMARY:Mastering Complaints - Empowering Leaders for Success
DESCRIPTION:  \n  \nCourse fee: HCPA Full Member: Fully funded*\nAssociate Member: £25+VAT | ACE Member: £33+VAT | Non-member: £50+VAT\n\nHalf day course via Virtual Classroom\n \nThis half-day\, live online session is designed for established leaders who value collaborative\, discussion-led learning. Delivered in a virtual environment that removes the need for travel and fits seamlessly into busy schedules\, the session centres on conversation\, shared experience\, and peer insight. Participants are encouraged to engage actively with the facilitator and one another\, exploring real scenarios and reflecting on best practice in a supportive\, leader-focused space. \nThrough guided discussion and practical examples\, this course helps you strengthen your approach to complaint management as a leader. You will explore common types of complaints\, examine the complaint-handling process\, and discuss investigatory techniques that support fair\, evidence-based decision-making. The session also highlights how a culture of constructive feedback and continuous improvement can turn complaints into meaningful opportunities for growth and organisational learning. \nLearning objectives:\n• Identify common types of complaints\n• Explain the benefits of implementing a feedback process\n• Analyse the stages of the complaint handling process\n• Utilise investigatory techniques for evidence-based conclusions\n• Explain the positive outcomes of complaints \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred.
URL:https://www.hcpa.info/courses/mastering-complaints-empowering-leaders-for-success-2/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261124T100000
DTEND;TZID=Europe/London:20261124T160000
DTSTAMP:20260814T134809Z
CREATED:20260814T134809Z
LAST-MODIFIED:20260814T134809Z
UID:10002654-1795514400-1795536000@www.hcpa.info
SUMMARY:Coaching for Effective Leadership - Understanding Self Management and Resilience
DESCRIPTION:    \nCourse fee: £112.50 +VAT\n This course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS) under Understanding Self Management.\nRead more about the Department of Health and Social Care (DHSC) Learning and Development Support Scheme here! \nOne day course via Virtual Classroom\nCoaching for Effective Leadership equips managers with practical coaching skills underpinned by strong self management and resilience. The course builds clarity\, focus and confidence under pressure\, helping leaders prioritise effectively\, coach themselves and others\, and sustain their impact in demanding care environments. \nThis Skills for Care CPD module places coaching at the heart of effective leadership\, supported by strong self management and resilience. \nThe day begins by exploring what resilience really is\, and how self management\, emotional intelligence\, beliefs and values influence leadership behaviour under pressure. Managers reflect on how they manage time\, stress and competing demands\, and how this impacts their ability to lead and support others effectively. \nParticipants are then introduced to a practical coaching model\, designed for everyday leadership conversations. Managers use this model to identify three real leadership goals and learn how to prioritise effectively – protecting what matters most while still making progress. \nThrough supported practice\, managers first coach each other on a low risk goal\, before developing their skills further and coaching at a deeper level. Built in protected time allows participants to practise self management techniques\, apply coaching approaches\, and create clarity around focus\, boundaries and next steps. \nLearning Outcomes\n• Explain how effective coaching is underpinned by strong self management and resilience\n• Describe what resilience is and how it supports sustained leadership effectiveness\n• Reflect on how their beliefs\, values and behaviours impact their leadership presence\n• Use a practical coaching model in everyday leadership conversations\n• Identify and prioritise leadership goals\, protecting their most important priorities\n• Apply coaching skills to support clarity\, focus and development in themselves and others\n• Implement practical strategies to manage pressure\, time and competing demands \nJoin us to build your skills\, enhance your leadership\, and boost your team’s performance. \nAs HCPA hold the Quality Assured Learning Service (QACLS) benchmark\, you can confidently book this programme\, knowing the training is of an exceptionally high standard and will provide you with the vital skills needed to successfully lead.\nThis course is eligible for Adult Social Care providers to claim 100% cost reimbursement through the Learning and Development Support Scheme (LDSS) under Understanding Self Management*. \n*Please note: As per our T&C’s\, this course carries a fee. Please refer to the T&C’s  in the event of non-attendance\, non-completion or late cancellation.\nClaims can only be made by the care provider\, individuals are not eligible to claim directly.
URL:https://www.hcpa.info/courses/coaching-for-effective-leadership-understanding-self-management-and-resilience-2/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses,Leadership & Management Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261126T100000
DTEND;TZID=Europe/London:20261126T123000
DTSTAMP:20260814T112453Z
CREATED:20260814T112453Z
LAST-MODIFIED:20260814T112453Z
UID:10002647-1795687200-1795696200@www.hcpa.info
SUMMARY:Rare Dementias - an Insight
DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £25+VAT | Non-member: £50+VAT  \nHalf day virtual course via MS Teams \nThis course aims to provide attendees an introduction to rare dementia. This will include a brief overview of some rare types of dementia and what impact these dementias may have on how you support and care for someone living with one of these types of Dementia. \nThis course meets the following HCC dementia care standards:\n• Person Centred care\n• Responsive support to changing Dependency\n• Carer and family involvement\n• Respect and dignity\n• Effective communication\n• Skills and Competence\n• Supportive Environment\n• Collaborative MDT Working \nLearning objectives:\n• To raise awareness of rare dementias\n• To have a basic understanding of a range of different rare dementias\n• To understand the impact of these dementias on an individual and their families\n• To be aware of the unique needs of people living with a rare dementia\n• To increase knowledge in how best to provide care and support for individuals with a rare dementa\n• To be aware of where to go for further advice and support \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/rare-dementias-an-insight-2/
LOCATION:Virtual Classroom
CATEGORIES:Care topics
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261126T140000
DTEND;TZID=Europe/London:20261126T153000
DTSTAMP:20260814T113050Z
CREATED:20260814T113050Z
LAST-MODIFIED:20260814T113050Z
UID:10002648-1795701600-1795707000@www.hcpa.info
SUMMARY:Understanding the 3Ds - Depression Dementia and Delirium
DESCRIPTION:Course fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £10+VAT | Non-member: £20+VAT \n1.5 hour online session via Virtual Classroom\n\nThis course supports care staff to develop a clear understanding of depression\, dementia\, and delirium in older people\, often referred to as the three Ds. It focuses on recognising similarities and differences between these conditions and the risks of diagnostic overshadowing\, including the potential impact on safety\, wellbeing\, and quality of care. \nThe course aims to build staff confidence in spotting early signs of change\, understanding when concerns may indicate delirium or depression rather than dementia progression\, and knowing how and when to escalate concerns. Early recognition and appropriate response are key to improving outcomes for people using services. \nEntry Requirements: Learners should have completed their staff induction and have basic awareness of dementia as a minimum. \nLearning Outcomes:\nBy the end of this course\, participants will be able to:\n• Understand the similarities and differences between dementia\, delirium\, and depression\n• Recognise the risks associated with diagnostic overshadowing and how to avoid it in practice\n• Identify early signs and symptoms of delirium and understand what action to take if it is suspected\n• Be aware of the risk of suicide and self-harm in older people\n• Understand the importance of timely escalation and seeking appropriate clinical support\n• Know where to go for help and support if concerned about a change in a resident or service user’s presentation \nStandards mapping\nThis course is mapped to the new dementia care standards:\n• Person-centred care\n• Responsive support for changing dependency\n• Skills and competence\n• Comprehensive health care\n• Collaborative multidisciplinary working \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/understanding-the-3ds-depression-dementia-and-delirium-3/
LOCATION:Virtual Classroom
CATEGORIES:Care topics
END:VEVENT
END:VCALENDAR