BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//HCPA - ECPv6.17.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:HCPA
X-ORIGINAL-URL:https://www.hcpa.info
X-WR-CALDESC:Events for HCPA
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20250330T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20251026T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20260329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20261025T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20270328T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20271031T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261029T100000
DTEND;TZID=Europe/London:20261029T160000
DTSTAMP:20261019T092838Z
CREATED:20260722T151219Z
LAST-MODIFIED:20261019T092838Z
UID:10002606-1793268000-1793289600@www.hcpa.info
SUMMARY:Understanding Performance Management
DESCRIPTION:    \nCourse fee: £112.50 +VAT\nThis course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS). Read more about the Department of Health and Social Care (DHSC) Learning and Development Support Scheme here! \nOne day course via Virtual Classroom\nThis Skills for Care CPD module is designed for care professionals who want to strengthen their performance management skills. You’ll learn how to set goals\, give feedback\, track progress\, and understand the full performance management cycle.\nLed by industry experts\, the training includes interactive sessions and peer learning—offering practical tools\, techniques\, and strategies to support everyday management. \nWhether you’re a care manager or aspiring leader\, this course will help you.\nLearning Outcomes\n• Understanding the performance management cycle including processes for managing different types of performance\n• Understanding of disciplinary and grievance\, causes of poor performance and how to minimise them\n• Awareness of strategies to improve performance\n• Awareness of managing and retaining high performing staff\n• Understand how to give feedback and manage difficult conversations\n• Awareness of cultures that encourage confidence\, responsibility and accountability\n• Understanding effective role modelling\, coaching and mentoring. \nJoin us to build your skills\, enhance your leadership\, and boost your team’s performance. \nAs HCPA hold the Quality Assured Learning Service (QACLS) benchmark\, you can confidently book this programme\, knowing the training is of an exceptionally high standard and will provide you with the vital skills needed to successfully lead.\n \nThis course is eligible for Adult Social Care providers to claim 100% cost reimbursement through the Learning and Development Support Scheme (LDSS)*. \n*Please note: As per our T&C’s\, this course carries a fee. Please refer to the T&C’s  in the event of non-attendance\, non-completion or late cancellation.\nClaims can only be made by the care provider\, individuals are not eligible to claim directly.
URL:https://www.hcpa.info/courses/understanding-performance-management-2/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses,Leadership & Management Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261111T140000
DTEND;TZID=Europe/London:20261111T153000
DTSTAMP:20260813T145840Z
CREATED:20260813T145206Z
LAST-MODIFIED:20260813T145840Z
UID:10002640-1794405600-1794411000@www.hcpa.info
SUMMARY:Depression care pathway
DESCRIPTION:Course fees: HCPA Standard Member: Fully funded*\nAssociate/Network Member: Not available | Non-member: Not available \n1.5 hour session via Virtual Classroom \nDepression has historically been a long-misunderstood condition\, with there being a significant variance in the way clinicians have diagnosed and treated its symptoms. This has led to\, in many respects an inefficient treatment offer to patients. The NHS’ new Depression Care Pathway seeks to identify\, treat and review cases of depression more thoroughly. \nThis course provides both an overview of depressions to remind learners of the overall breadth of the condition\, types\, symptoms\, frequency and severity and touches upon some key areas of the new pathway. \nDelegates will understand the difference between a low mood and depression\, new severity classifications\, risk factor that make some individuals more prone\, and consider a very broad range of symptoms. \nDelegates will also understand how stigma can play a role in both identifying and treating depression and understand what is meant by treatment resistant depression. \nComparisons will be draw between the (historical) stepped care approach and the new matched care model\, including treatment options available depending upon depression severity classification. Delegates will understand the new care pathway targets and how these relate to their work\, including touching upon the pathway itself. Delegates will understand the PHQ2 and PHQ9 assessment tools\, and will explore relapse prevention techniques. \nWhilst the pathway is for clinicians to follow\, it is important for delegates to be aware of\, as this will help to inform their practice and support individuals they work with through the process and treatment paths available to the individual. \nLearning objectives:\n• To ultimately improve knowledge of a new health care pathway to identify\, treat and review individuals with depression. \n• Understand prevalence of depression\, and its difference from low mood \n• Types of depression and new severity classification. \n• Understand causes\, symptoms and stigma associated with depression. \n• Understand treatment resistant depression and Identify relevant NICE targets. \n• Understand matched care model\, and treatment options. \n• Cover the stages of the pathway\, expectations and tools used to assess and monitor depression. \n• Identify ways to promote relapse prevention. \n\n \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/depression-care-pathway-2/
LOCATION:Virtual Classroom
CATEGORIES:Care topics
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261116T100000
DTEND;TZID=Europe/London:20261116T123000
DTSTAMP:20260814T133222Z
CREATED:20260814T133222Z
LAST-MODIFIED:20260814T133222Z
UID:10002651-1794823200-1794832200@www.hcpa.info
SUMMARY:Managing conflict - Leading through collaboration
DESCRIPTION:  \n  \nCourse fee: HCPA Full Member: Fully funded*\nAssociate Member: £25+VAT | ACE Member: £33+VAT | Non-member: £50+VAT \nHalf day course via Virtual Classroom \nThis half-day\, live online session is built around rich\, discussion-led learning tailored for established leaders. Delivered in a fully virtual environment\, it removes travel demands and fits easily into busy schedules. The format prioritises peer conversation\, reflective dialogue\, and shared experience\, enabling participants to explore real examples and challenges together and translate insights into practical action. \nDesigned specifically for leaders in adult social care\, this session creates a space for open discussion on the dynamics of conflict and collaboration. Through facilitated conversations and case examples\, you will deepen your understanding of how to navigate conflict confidently while strengthening a culture of cooperation within your teams. \nLearning outcomes:\n• Recognise the different types and common causes of conflict\n• Analyse the four stages of group development\n• Identify the possible outcomes of conflict resolution\n• Utilise different tools to manage conflict including feedback and mediation\n• Establish best practice to follow after conflict has been defused \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/managing-conflict-leading-through-collaboration/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261116T140000
DTEND;TZID=Europe/London:20261116T163000
DTSTAMP:20260814T133657Z
CREATED:20260814T133657Z
LAST-MODIFIED:20260814T133657Z
UID:10002652-1794837600-1794846600@www.hcpa.info
SUMMARY:Mastering Complaints - Empowering Leaders for Success
DESCRIPTION:  \n  \nCourse fee: HCPA Full Member: Fully funded*\nAssociate Member: £25+VAT | ACE Member: £33+VAT | Non-member: £50+VAT\n\nHalf day course via Virtual Classroom\n \nThis half-day\, live online session is designed for established leaders who value collaborative\, discussion-led learning. Delivered in a virtual environment that removes the need for travel and fits seamlessly into busy schedules\, the session centres on conversation\, shared experience\, and peer insight. Participants are encouraged to engage actively with the facilitator and one another\, exploring real scenarios and reflecting on best practice in a supportive\, leader-focused space. \nThrough guided discussion and practical examples\, this course helps you strengthen your approach to complaint management as a leader. You will explore common types of complaints\, examine the complaint-handling process\, and discuss investigatory techniques that support fair\, evidence-based decision-making. The session also highlights how a culture of constructive feedback and continuous improvement can turn complaints into meaningful opportunities for growth and organisational learning. \nLearning objectives:\n• Identify common types of complaints\n• Explain the benefits of implementing a feedback process\n• Analyse the stages of the complaint handling process\n• Utilise investigatory techniques for evidence-based conclusions\n• Explain the positive outcomes of complaints \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred.
URL:https://www.hcpa.info/courses/mastering-complaints-empowering-leaders-for-success-2/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261117T100000
DTEND;TZID=Europe/London:20261117T110000
DTSTAMP:20260902T103718Z
CREATED:20260902T103639Z
LAST-MODIFIED:20260902T103718Z
UID:10002671-1794909600-1794913200@www.hcpa.info
SUMMARY:Neurological Conditions for Leaders
DESCRIPTION:Course fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £25+VAT | Non-member: £50+VAT  \n1 hour course via Virtual Classroom \nAre you supporting people with a Neurological condition such as Parkinson’s Disease\, Stroke\, Multiple Sclerosis\, Huntington’s Disease\, Traumatic Brain Injury? \nIf so\, you need to attend this short webinar to find out how we can help you to ensure that you are equipped to do the best job you can at supporting these people. \nWe will be busting some commonly believed myths\, and ensuring that you are aware of the appropriate tools and resources that will help you ensure that people with a Neurological condition live longer\, better lives. This course offers the opportunity to discuss the current management of the people in your care who have a Neurological Condition. \nIt will also give you an overview of the HCPA Neurological Conditions Tiers 1 and 2 for your staff and the topics covered\, as well as providing you with the knowledge of some of the practical tools that can be implemented by your staff to ensure that you are delivering the best possible care for people with a Neurological Condition \nLearning Outcomes:\n* To understand what you need to help you support people with a Neurological condition such as Parkinson’s Disease\, Stroke\, Multiple Sclerosis\, Huntingdon’s Disease\, Traumatic Brain Injury\n* To have an understanding of some of the common myths/misconceptions around people with a Neurological Condition\n* To be aware of some of the tools and resources that will support you in your care delivery for people with a Neurological condition\n* To have a clear understanding of the topics covered in the HCPA Tier 1 and 2 Staff Neurological Conditions training \nClick here to register\n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/neurological-conditions-for-leaders/
LOCATION:Virtual Classroom
CATEGORIES:Care topics,Prevention & Enablement
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261117T140000
DTEND;TZID=Europe/London:20261117T153000
DTSTAMP:20260902T104157Z
CREATED:20260902T104132Z
LAST-MODIFIED:20260902T104157Z
UID:10002672-1794924000-1794929400@www.hcpa.info
SUMMARY:Respiratory Conditions for Leaders
DESCRIPTION:Course fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £25+VAT | Non-member: £50+VAT  \n1.5 hour course via Virtual Classroom \nAre you supporting people with a Respiratory Condition\, such as COPD and Asthma or those who have recurrent Chest Infections? \nDo your staff know how to recognise the signs of an acutely unwell person\, and how and when to escalate appropriately in order to avoid inappropriate hospital admissions? \nDo your staff have the skills needed to support a person who is breathless or how to get someone to clear their chest to reduce the chances of deterioration? \nThis course offers the opportunity to discuss the current management of the people in your care who have a Respiratory Condition. \nIt will also give you an overview of the HCPA Respiratory Conditions Tiers 1 and 2 for your staff and the topics covered\, as well as providing you with the knowledge of some of the practical tools that can be implemented by your staff to ensure that you are delivering the best possible care for people with a Respiratory Condition \nLearning Outcomes:\n* To understand what you need to help you support people with a Respiratory Condition or who have recurrent chest infections\n* To have an awareness of the RESTORE2/NEWS2 tools for recognising the signs of an acutely unwell person\, and how and when to escalate appropriately in order to avoid an inappropriate hospital admission\, or to ensure they are transferred to hospital to avoid unnecessary deterioration.\n* To know how to support a person who is breathless and how to help someone to clear their chest to reduce the chances of deterioration\n* To have a clear understanding of the topics covered in the HCPA Tier 1 and 2 Staff Respiratory Conditions training \nClick here to register\n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/respiratory-conditions-for-leaders/
LOCATION:Virtual Classroom
CATEGORIES:Care topics,Prevention & Enablement
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261119T100000
DTEND;TZID=Europe/London:20261119T120000
DTSTAMP:20260930T142949Z
CREATED:20260930T142949Z
LAST-MODIFIED:20260930T142949Z
UID:10002692-1795082400-1795089600@www.hcpa.info
SUMMARY:Evidencing & Action Planning
DESCRIPTION:  \n  \nCourse fees: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £25+VAT | Non-member: £50+VAT  \nHalf day Webinar via Zoom\nThis course is designed for managers and team leaders who are looking to drive positive change within their adult social care settings. Participants will learn how to create\, implement\, and evaluate improvement action plans that deliver measurable results and align with organisational objectives. Through practical exercises and real-world examples\, attendees will gain the skills to identify areas for improvement and develop SMART objectives (Specific\, Measurable\, Achievable\, Relevant\, Time-bound). The course will also cover strategies for securing leadership support\, assigning responsibilities\, and effectively managing progress to ensure successful outcomes. \nThis interactive session is ideal for those seeking to foster a culture of continuous improvement\, enhance team performance\, and contribute to the overall success of their organisation. \nEntry Requirements: Learners must be in a management or team leader role to attend this course. \nLearning Objectives: \n\nDescribe how to develop an improvement action plan with SMART objectives\, clear tasks\, and realistic timeframes.\nIdentify areas for improvement and align action plans with organisational goals to gain leadership support.\nExplain how to implement and manage action plans by assigning responsibilities and tracking progress.\nEvaluate the effectiveness of the action plan by analysing results and making necessary adjustments.\n\n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/evidencing-action-planning-2/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261124T100000
DTEND;TZID=Europe/London:20261124T160000
DTSTAMP:20260814T134809Z
CREATED:20260814T134809Z
LAST-MODIFIED:20260814T134809Z
UID:10002654-1795514400-1795536000@www.hcpa.info
SUMMARY:Coaching for Effective Leadership - Understanding Self Management and Resilience
DESCRIPTION:    \nCourse fee: £112.50 +VAT\n This course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS) under Understanding Self Management.\nRead more about the Department of Health and Social Care (DHSC) Learning and Development Support Scheme here! \nOne day course via Virtual Classroom\nCoaching for Effective Leadership equips managers with practical coaching skills underpinned by strong self management and resilience. The course builds clarity\, focus and confidence under pressure\, helping leaders prioritise effectively\, coach themselves and others\, and sustain their impact in demanding care environments. \nThis Skills for Care CPD module places coaching at the heart of effective leadership\, supported by strong self management and resilience. \nThe day begins by exploring what resilience really is\, and how self management\, emotional intelligence\, beliefs and values influence leadership behaviour under pressure. Managers reflect on how they manage time\, stress and competing demands\, and how this impacts their ability to lead and support others effectively. \nParticipants are then introduced to a practical coaching model\, designed for everyday leadership conversations. Managers use this model to identify three real leadership goals and learn how to prioritise effectively – protecting what matters most while still making progress. \nThrough supported practice\, managers first coach each other on a low risk goal\, before developing their skills further and coaching at a deeper level. Built in protected time allows participants to practise self management techniques\, apply coaching approaches\, and create clarity around focus\, boundaries and next steps. \nLearning Outcomes\n• Explain how effective coaching is underpinned by strong self management and resilience\n• Describe what resilience is and how it supports sustained leadership effectiveness\n• Reflect on how their beliefs\, values and behaviours impact their leadership presence\n• Use a practical coaching model in everyday leadership conversations\n• Identify and prioritise leadership goals\, protecting their most important priorities\n• Apply coaching skills to support clarity\, focus and development in themselves and others\n• Implement practical strategies to manage pressure\, time and competing demands \nJoin us to build your skills\, enhance your leadership\, and boost your team’s performance. \nAs HCPA hold the Quality Assured Learning Service (QACLS) benchmark\, you can confidently book this programme\, knowing the training is of an exceptionally high standard and will provide you with the vital skills needed to successfully lead.\nThis course is eligible for Adult Social Care providers to claim 100% cost reimbursement through the Learning and Development Support Scheme (LDSS) under Understanding Self Management*. \n*Please note: As per our T&C’s\, this course carries a fee. Please refer to the T&C’s  in the event of non-attendance\, non-completion or late cancellation.\nClaims can only be made by the care provider\, individuals are not eligible to claim directly.
URL:https://www.hcpa.info/courses/coaching-for-effective-leadership-understanding-self-management-and-resilience-2/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses,Leadership & Management Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261126T100000
DTEND;TZID=Europe/London:20261126T123000
DTSTAMP:20260814T112453Z
CREATED:20260814T112453Z
LAST-MODIFIED:20260814T112453Z
UID:10002647-1795687200-1795696200@www.hcpa.info
SUMMARY:Rare Dementias - an Insight
DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £25+VAT | Non-member: £50+VAT  \nHalf day virtual course via MS Teams \nThis course aims to provide attendees an introduction to rare dementia. This will include a brief overview of some rare types of dementia and what impact these dementias may have on how you support and care for someone living with one of these types of Dementia. \nThis course meets the following HCC dementia care standards:\n• Person Centred care\n• Responsive support to changing Dependency\n• Carer and family involvement\n• Respect and dignity\n• Effective communication\n• Skills and Competence\n• Supportive Environment\n• Collaborative MDT Working \nLearning objectives:\n• To raise awareness of rare dementias\n• To have a basic understanding of a range of different rare dementias\n• To understand the impact of these dementias on an individual and their families\n• To be aware of the unique needs of people living with a rare dementia\n• To increase knowledge in how best to provide care and support for individuals with a rare dementa\n• To be aware of where to go for further advice and support \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/rare-dementias-an-insight-2/
LOCATION:Virtual Classroom
CATEGORIES:Care topics
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261126T140000
DTEND;TZID=Europe/London:20261126T153000
DTSTAMP:20260925T084752Z
CREATED:20260814T113050Z
LAST-MODIFIED:20260925T084752Z
UID:10002648-1795701600-1795707000@www.hcpa.info
SUMMARY:Understanding the 3Ds - Depression Dementia and Delirium
DESCRIPTION:Course fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £10+VAT | Non-member: £20+VAT \n1.5 hour online session via Virtual Classroom\n\nThis course supports care staff to develop a clear understanding of depression\, dementia\, and delirium in older people\, often referred to as the three Ds. It focuses on recognising similarities and differences between these conditions and the risks of diagnostic overshadowing\, including the potential impact on safety\, wellbeing\, and quality of care. \nThe course aims to build staff confidence in spotting early signs of change\, understanding when concerns may indicate delirium or depression rather than dementia progression\, and knowing how and when to escalate concerns. Early recognition and appropriate response are key to improving outcomes for people using services. \nEntry Requirements: Learners should have completed their staff induction and have basic awareness of dementia as a minimum. \nLearning Outcomes:\nBy the end of this course\, participants will be able to:\n• Understand the similarities and differences between dementia\, delirium\, and depression\n• Recognise the risks associated with diagnostic overshadowing and how to avoid it in practice\n• Identify early signs and symptoms of delirium and understand what action to take if it is suspected\n• Be aware of the risk of suicide and self-harm in older people\n• Understand the importance of timely escalation and seeking appropriate clinical support\n• Know where to go for help and support if concerned about a change in a resident or service user’s presentation \nStandards mapping\nThis course is mapped to the new dementia care standards:\n• Person-centred care\n• Responsive support for changing dependency\n• Skills and competence\n• Comprehensive health care\n• Collaborative multidisciplinary working \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/understanding-the-3ds-depression-dementia-and-delirium-3/
LOCATION:Virtual Classroom
CATEGORIES:Care topics
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261130T100000
DTEND;TZID=Europe/London:20261130T123000
DTSTAMP:20261001T141346Z
CREATED:20261001T141346Z
LAST-MODIFIED:20261001T141346Z
UID:10002695-1796032800-1796041800@www.hcpa.info
SUMMARY:Navigating Difficult Conversations - Effective Communication Strategies for Leaders
DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £25+VAT | Non-member: £50+VAT \nHalf day course via Virtual Classroom \nThis half-day\, live online session is designed specifically for established leaders who value discussion-led learning and peer insight. Delivered in an interactive virtual environment\, it removes the need for travel and easily fits into busy schedules. The session centres on guided conversation\, reflective dialogue\, and shared experience\, enabling leaders to explore real challenges collaboratively and translate insights into effective action. \nFocusing on difficult workplace conversations\, this course creates space for leaders in adult social care to discuss the factors that make these conversations challenging and why engaging in them is essential. Through facilitator-led dialogue and exploration of a practical 5-step strategy\, participants will examine how to prepare for and hold solution-focused discussions\, give constructive feedback\, and support meaningful action planning. The session is designed for leaders\, managers\, and supervisors who want to strengthen their communication confidence\, whether they are refining existing skills or building new ones. \nLearning objectives:\n• Understand what makes conversations difficult and why we need to have them.\n• Explore a 5-step strategy that covers: preparation\, solution focussed communication and action planning.\n• Learn strategies for providing effective feedback on performance and behaviours.\n• Identify outcomes of conflict resolution\n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/navigating-difficult-conversations-effective-communication-strategies-for-leaders-2/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261130T140000
DTEND;TZID=Europe/London:20261130T163000
DTSTAMP:20261001T141522Z
CREATED:20261001T141522Z
LAST-MODIFIED:20261001T141522Z
UID:10002696-1796047200-1796056200@www.hcpa.info
SUMMARY:Time Management for Leaders - Applying the 7 Habits of Highly Effective People
DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £25+VAT | Non-member: £50+VAT \nHalf day course via Virtual Classroom \nThis half-day\, live online session is designed for established leaders who benefit from discussion-led\, peer-to-peer learning. Delivered in an interactive virtual environment\, it removes travel demands and fits seamlessly into busy schedules. The session places strong emphasis on guided conversation\, shared experiences\, and reflective dialogue\, enabling leaders to explore practical approaches together and apply insights directly to their work. \nIn this discussion-focused course\, leaders in adult social care will examine effective time-management strategies and explore how personal habits influence productivity. Drawing on principles from Stephen R. Covey’s The 7 Habits of Highly Effective People\, participants will engage in collaborative conversations about prioritisation\, common time traps\, stress\, and sustainable work practices. Through facilitated dialogue and practical examples\, leaders will develop a clearer understanding of how to use their time intentionally and support productive working across their teams. \nLearning objectives:\n• Understand the importance of effective time management including effects of stress.\n• Identify individual “thieves of time” and common errors in time management.\n• Understand how to manage a task list most effectively.\n• Analyse time wasters such as procrastination and fear of failure.\n• Learn to categorise tasks based on urgency and importance using the time management matrix.\n• Evaluate time management tools and effective communication. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred.
URL:https://www.hcpa.info/courses/time-management-for-leaders-applying-the-7-habits-of-highly-effective-people/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261201T100000
DTEND;TZID=Europe/London:20261201T110000
DTSTAMP:20261001T142415Z
CREATED:20261001T142415Z
LAST-MODIFIED:20261001T142415Z
UID:10002697-1796119200-1796122800@www.hcpa.info
SUMMARY:Bed Rail Risk Management for Managers
DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £10+VAT | Non-member: £20+VAT  \n1 hour webinar via MS Teams\nThis webinar is designed for registered managers\, deputy managers\, clinical leads\, and senior staff responsible for overseeing safe bed rail practices within their service. The session will provide an overview of current national guidance\, including the National Patient Safety Alert and MHRA recommendations\, and explore the responsibilities of care providers in ensuring safe\, effective\, and person-centred decision-making. \nParticipants will be introduced to the Bed Rail Risk Management Tool\, enabling them to identify key risks associated with the use of bed rails and bed grab handles\, implement robust risk management processes\, and ensure appropriate governance arrangements are in place. The webinar will also explore practical approaches to managing falls and bed-related risks\, including alternative equipment and strategies where bed rails may not be the safest option. \nThe session will support managers to review current practice\, strengthen compliance with national guidance\, and provide assurance that bed rail decisions are appropriately assessed\, documented\, monitored\, and reviewed across their service. \nLearning Objectives: \n\nUnderstand the requirements of the National Patient Safety Alert\, MHRA guidance\, and provider responsibilities relating to bed rails and bed grab handles.\nUse the Bed Rail Risk Management Tool to identify\, assess\, and manage risks associated with bed rails and bed grab handles.\nImplement effective systems for completing\, reviewing\, and auditing bed rail risk assessments within their service.\nIdentify and address common bed rail and falls-related issues\, including the consideration of alternative equipment and risk reduction strategies.\nEnsure decisions regarding bed rail use are person-centred\, proportionate\, appropriately documented\, and subject to regular review. \nRecognise when specialist advice\, equipment review\, or referral to community-based services is required to support safe practice. \n\n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/bed-rail-risk-management-for-managers/
LOCATION:Virtual Classroom
CATEGORIES:Prevention & Enablement
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261203T100000
DTEND;TZID=Europe/London:20261203T130000
DTSTAMP:20261005T091719Z
CREATED:20261005T091719Z
LAST-MODIFIED:20261005T091719Z
UID:10002714-1796292000-1796302800@www.hcpa.info
SUMMARY:Supporting Young onset Dementia in Hertfordshire care settings
DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £25+VAT | Non-member: £50+VAT  \nHalf day webinar via MS Teams\nThis course increases understanding of young onset dementia and explores the unique challenges that can arise when supporting people who develop dementia at a younger age. It highlights the differences between young onset and later life dementia and considers the emotional\, social\, and practical impact on individuals\, families\, and services. \nThe course supports staff to recognise early signs and symptoms\, respond sensitively to complex needs\, and provide person centred\, age appropriate support. It also looks at partnership working\, signposting\, and the importance of involving families and wider support networks. \nEntry Requirements: Learners should have completed their staff induction and have basic awareness of dementia as a minimum. \nLearning objectives:\nBy the end of this course\, participants will be able to:\n• Recognise the signs and symptoms of young onset dementia\n• Understand the specific challenges faced by individuals living with young onset dementia\n• Support individuals with:\n– Emotional challenges\n– Personal care needs\n– Sex and relationships\n– Employment and work related issues\n• Understand the impact of young onset dementia on family members and friends and how to support them\n• Communicate effectively and respectfully to maintain dignity and person centred care\n• Understand how and where to refer for further assessment\, support\, and specialist services\n• Be aware of local and national young onset dementia support services \nStandards mapping\nThis course is mapped to the dementia care standards:\n• Person centred care\n• Responding to changes in dependency\n• Carer and family involvement\n• Respect and dignity\n• Effective communication\n• Skills and competence\n• Supportive environment\n• Meaningful activities and engagement\n• Collaborative multidisciplinary working \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/supporting-young-onset-dementia-in-hertfordshire-care-settings/
LOCATION:Virtual Classroom
CATEGORIES:Care topics
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261210T100000
DTEND;TZID=Europe/London:20261210T120000
DTSTAMP:20260930T153741Z
CREATED:20260930T153741Z
LAST-MODIFIED:20260930T153741Z
UID:10002693-1796896800-1796904000@www.hcpa.info
SUMMARY:Effective Observations and Competency Management
DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £25+VAT | Non-member: £50+VAT  \nHalf day webinar via Zoom\nThis course equips managers and team leaders with the skills and knowledge to conduct formal workplace observations that align with organisational standards and best practices. Effective observation and feedback are essential for ensuring staff meet competency requirements and continuously improve their performance. \nParticipants will explore the principles of formal observation\, including how to identify key competencies relevant to their roles. The course provides practical guidance on setting up and conducting structured\, competency-based observations\, ensuring a fair and consistent approach. In addition\, attendees will learn how to provide constructive feedback that fosters professional development and supports staff in achieving their full potential. \nEntry Requirements: Learners must be in a management role to attend this course. \nLearning Objectives: \n\nUnderstand the principles of formal observation in the workplace. \nIdentify key competencies to observe in line with organizational standards and best practices. \nExplain how to set up and conduct effective competency-based observations. \nProvide constructive feedback following observations to support staff development and improvement. \n\n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/effective-observations-and-competency-management-3/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261210T100000
DTEND;TZID=Europe/London:20261210T160000
DTSTAMP:20260930T154826Z
CREATED:20260930T154826Z
LAST-MODIFIED:20260930T154826Z
UID:10002694-1796896800-1796918400@www.hcpa.info
SUMMARY:Understanding Performance Management
DESCRIPTION:    \nCourse fee: £112.50 +VAT\nThis course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS). Read more about the Department of Health and Social Care (DHSC) Learning and Development Support Scheme here! \nOne day course via Virtual Classroom\nThis Skills for Care CPD module is designed for care professionals who want to strengthen their performance management skills. You’ll learn how to set goals\, give feedback\, track progress\, and understand the full performance management cycle.\nLed by industry experts\, the training includes interactive sessions and peer learning—offering practical tools\, techniques\, and strategies to support everyday management. \nWhether you’re a care manager or aspiring leader\, this course will help you.\nLearning Outcomes\n• Understanding the performance management cycle including processes for managing different types of performance\n• Understanding of disciplinary and grievance\, causes of poor performance and how to minimise them\n• Awareness of strategies to improve performance\n• Awareness of managing and retaining high performing staff\n• Understand how to give feedback and manage difficult conversations\n• Awareness of cultures that encourage confidence\, responsibility and accountability\n• Understanding effective role modelling\, coaching and mentoring. \nJoin us to build your skills\, enhance your leadership\, and boost your team’s performance. \nAs HCPA hold the Quality Assured Learning Service (QACLS) benchmark\, you can confidently book this programme\, knowing the training is of an exceptionally high standard and will provide you with the vital skills needed to successfully lead.\n \nThis course is eligible for Adult Social Care providers to claim 100% cost reimbursement through the Learning and Development Support Scheme (LDSS)*. \n*Please note: As per our T&C’s\, this course carries a fee. Please refer to the T&C’s  in the event of non-attendance\, non-completion or late cancellation.\nClaims can only be made by the care provider\, individuals are not eligible to claim directly.
URL:https://www.hcpa.info/courses/understanding-performance-management-3/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses,Leadership & Management Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261214T100000
DTEND;TZID=Europe/London:20261214T113000
DTSTAMP:20261005T085205Z
CREATED:20261005T085205Z
LAST-MODIFIED:20261005T085205Z
UID:10002713-1797242400-1797247800@www.hcpa.info
SUMMARY:Reflective practice in care settings for managers and leaders
DESCRIPTION:Course fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £10+VAT | Non-member: £20+VAT  \n1.5 hour course via Zoom \nThis course will focus on the Gibbs cycle of reflective practice\, as its cyclical nature lends itself well for continual learning. The course will look in more detail at reflection on action and reflection in action\, which will assist professionals to identify their strengths\, weaknesses and gaps in their skills\, training\, and knowledge.  \nThe course will promote reflective practice and its benefits when adopted within organisations as a learning tool to facilitate continual improvements in practice standards. Furthermore\, it will support providers to consider how they can use this tool in a way that makes sense to their organisation. \nEntry Requirements: This course is suitable for all Mental Health services\, with an emphasis on accommodation-based services. It is best suited to managers and seniors who are ablet to implement new practice. \nLearning objectives:\n• Understand what reflective practice is.\n•  Understand the benefits of reflective practice.\n• Know there are two types of reflection\, reflection on action and reflection in action. \n•  Understand the Gibbs cycle of reflection and examples of questions practitioners can use to gain new learning.\n• Learners will have an opportunity to use reflective practices in small groups within breakout rooms and feedback.\n• Providers will have an opportunity to consider different types of reflective practice and how they might adopt it within their organisation.\n• Providers will have an opportunity to discuss and identify together how their organisation can adopt reflective practice. \n\n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/reflective-practice-in-care-settings-for-managers-and-leaders-3/
LOCATION:Virtual Classroom
CATEGORIES:Care topics
END:VEVENT
END:VCALENDAR