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DTSTART;TZID=Europe/London:20251003T091500
DTEND;TZID=Europe/London:20251003T101500
DTSTAMP:20250929T124916Z
CREATED:20250929T124916Z
LAST-MODIFIED:20250929T124916Z
UID:10002013-1759482900-1759486500@www.hcpa.info
SUMMARY:Internal Training - HCPA Customer Care Standards and Call Handling Refresher...
DESCRIPTION:1 hour hybrid session\nThis course is for HCPA Staff only. \nThis course is intended as a refresher for all HCPA staff who are expected to handle telephone enquiries from customers. \nIt will cover our own customer service standard and discuss the current process for handling calls and dealing with enquiries efficiently. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nDelegates who are late may not be admitted into the training and a cost incurred.
URL:https://www.hcpa.info/courses/internal-training-hcpa-customer-care-standards-and-call-handling-refresher/
LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT
CATEGORIES:HCPA Internal sessions
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251003T100000
DTEND;TZID=Europe/London:20251003T160000
DTSTAMP:20250724T154049Z
CREATED:20250724T153950Z
LAST-MODIFIED:20250724T154049Z
UID:10001900-1759485600-1759507200@www.hcpa.info
SUMMARY:Managing People - Proactively Raising Productivity through Performance Management
DESCRIPTION:  \n  \nCourse fee: HCPA Full Member: Fully funded* | Associate Member: £56+VAT | ACE Member: £50+VAT | Non-member: £75+VAT\nOne Day course at HCPA\nPeople are any company’s greatest asset and even more so in the care sector\, so how do you ensure you keep the right people in the right jobs?\nThis course has been designed to support managers at all levels to reflect on staff performance and grow staff teams to work together creating a ‘can do’ environment where challenges are met with passion and enthusiasm and staff are confident in their place in the company. Delegates will learn how to stand back and look at systems and process models  \nLearning objectives: \n\nIdentify key responsibilities of a Leader.  \nUnderstand reasons for performance management.  \nRecognise the balance between challenge and support.  \nAnalyse the differences of a leader and a manager.  \nDistinguish between the 4 leadership styles.  \nDemonstrate effective coaching skills.  \nExamine feedback tools.  \nEvaluate knowledge using case studies.  \n\n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred.
URL:https://www.hcpa.info/courses/managing-people-proactively-raising-productivity-through-performance-management-cohort-01/
LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT
CATEGORIES:Care Leadership Courses
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251029T100000
DTEND;TZID=Europe/London:20251029T160000
DTSTAMP:20251024T123155Z
CREATED:20251003T151730Z
LAST-MODIFIED:20251024T123155Z
UID:10002033-1761732000-1761753600@www.hcpa.info
SUMMARY:Sensory Loss Awareness
DESCRIPTION:  \n  \nCourse fee: HCPA Full Member: Fully Funded*\nAssociate Member: £56+VAT | ACE Member: £50+VAT | Non-member: £75+VAT \nOne day course at HCPA Campus \nThis training course is designed to equip care workers with the knowledge and skills to effectively support adults living with sensory loss. Participants will develop an understanding of how sensory processing systems work\, the different types of sensory loss\, and the potential causes and impacts on individuals’ daily lives. The course will place strong emphasis on person-centred approaches\, ensuring that care workers can plan and deliver meaningful support tailored to individual needs. \nThe session will also cover the role of legislation\, with particular focus on the Mental Capacity Act 2005\, and introduce the Sensory Framework within Hertfordshire. Care workers will explore practical strategies\, resources\, and services available to promote independence\, inclusion\, and quality of life for people experiencing sensory loss. \nLearning objectives: \n• Identify the key Sensory Processing Systems\n• Describe the main types of Sensory Loss\n• Identify the Causes of Sensory Loss\n• Explain the Impacts of Sensory Loss\n• Summarise Strategies for Planning and providing Person-Centred Support\n• Explain how the Mental Capacity Act 2005 supports individuals with Sensory Loss\n• Describe the Sensory Framework in Hertfordshire\n• Identify appropriate sources of Support\, Services\, and Guidance\n \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/sensory-loss-awareness/
LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT
CATEGORIES:Care topics
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DTSTART;TZID=Europe/London:20251030T133000
DTEND;TZID=Europe/London:20251030T153000
DTSTAMP:20251027T151449Z
CREATED:20250829T083453Z
LAST-MODIFIED:20251027T151449Z
UID:10001989-1761831000-1761838200@www.hcpa.info
SUMMARY:Lifting Cushions refresher...
DESCRIPTION:2 hour session at HCPA Campus \nHCPA and Winncare are running train the trainer refresher training on using falls lifting equipment. This train the trainer session will allow your staff to cascade information down to other members of staff. \nThis is an opportunity to:\n• Have a reminder of best practice in using the lifting cushions and ask Winncare any questions you may have.\n• An update of the new falls Management pathway in Care homes and the resources to go with this. This includes best practice documentation and falls risk assessments. \nPlease book onto this session\, or follow the links below for alternative sessions: \nWednesday 29th October 10:00-12:00\nThursday 30th October 10:00-12:00\nPlease book a maximum of 4 staff on each session. It will also be useful to send a night shift member of staff so they can cascade down to the rest of the team.
URL:https://www.hcpa.info/courses/lifting-cushions-refresher-4/
LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT
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