HCPA

Bipolar Awareness
2026-06-22 10:00 - 12:00 (Europe/London) | Virtual Classroom
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £25+VAT | Non-member: £50+VAT
2 hour course via Virtual Classroom
Delegates will gain an understanding of bipolar disorder and its causes. They will develop an appreciation of what bipolar disorder feels like and the symptoms that may be experienced along with some key terminology. Delegates will also gain an understanding of ways in which bipolar disorder can be managed and treated, especially within social care, with good practice discussed. Possible treatment will be explored including medication.
Learning Outcomes:
* Explain the term ‘bipolar disorder’
* Recognise the causes and signs of bipolar disorder
* Recognise that demands of daily life can influence the presentation of symptoms of bipolar disorder
* Outline how bipolar disorder may be managed and know some of the resources available to support the individual experiencing it.
Click here to register
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred

Care Home Medication Governance
2026-06-22 10:00 - 13:00 | Virtual Classroom
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £25+VAT | Non-member: £50+VAT
3 hour course via Virtual Classroom

This online training course supports managers and senior staff in developing a clear, robust, and legally compliant approach to medication governance within care home settings. The session explores the legislation, regulatory expectations, and practical systems required to maintain safe, consistent, and person‑centred medication practice. Participants will also examine staff roles, responsibilities, and escalation processes – alongside effective methods for communicating good practice within wider teams.
Learning Outcomes
• Understand the legislation and guidance underpinning medication governance.
• Understand how to ensure the care service can meet the regulatory and local monitoring requirements for medication administration, including the consequences of incorrect practice.
• Recognise and review the responsibilities involved in effective medication practice throughout the organisation, including process for escalations.
• To have clear guidance and structure regarding the roles, responsibilities, and accountabilities with different roles for medication administration.
• Understand good methods of communication with the wider staff teams, exploring how to establish ongoing communication to the wider team on good medication practice.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred

Care Induction
2026-06-22 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £375+VAT | Non-member: £375+VAT
Five day course at HCPA Campus
All sessions must be attended (T&C’s apply)
Day 1: 22/06/2026
Day 2: 23/06/2026
Day 3: 24/06/2026
Day 4: 29/06/2026
Day 5: 30/06/2026
Welcome to the Care Induction course, a comprehensive five-day programme designed for individuals embarking on a career in care.
This course aims to equip those new to working in care with the foundational knowledge and skills needed to excel as a care professional. Each day focuses on crucial aspects of care, ensuring you are well-prepared to deliver high-quality, person-centred support.
Content:
Day 1: Understanding Your Role and Person-Centred Care
Role of a Care Professional, Duty of Care and Candour
• Gain insight into the responsibilities and expectations of a care professional.
• Learn about the principles of duty of care and candour, and how they apply in everyday practice.
Understanding Person-Centred Care (Hertfordshire Connected Lives)
• Explore the concepts of person-centred care and how they enhance the quality of life for individuals.
• Understand the Hertfordshire Connected Lives approach and its application in care settings.
Day 2: Communication, Information Handling, and Safeguarding
Understanding Communication and Safe Information Handling
• Develop effective communication skills essential for interacting with individuals in care.
• Learn the importance of safe information handling and confidentiality.
Safeguarding Awareness
• Understand the principles of safeguarding and the role of a care professional in protecting vulnerable individuals.
• Recognize the signs of abuse and neglect and know how to report concerns appropriately.
Day 3: Health, Safety, Wellbeing, and Inclusion
Understanding Health, Safety & Wellbeing
• Learn about the health, safety, and wellbeing practices that ensure a safe environment for both care professionals and individuals in care.
• Understand risk assessment and management in care settings.
Maintaining Dignity in Care, Equality, Diversity, and Inclusion
• Discover the importance of maintaining dignity and respect in care.
• Explore concepts of equality, diversity, and inclusion, and how to promote these values in your practice.
Day 4: Mental Health, Dementia, and Learning Disabilities
Understanding Mental Health, Dementia, Learning Disabilities, Autistic Spectrum Disorder
• Gain knowledge about mental health conditions, dementia, learning disabilities, and Autistic Spectrum Disorder.
• Learn strategies for providing effective support to individuals with these conditions.
Day 5: Nutrition, Oral Health, and Cultural Awareness
Understanding Fluid, Nutrition, and Oral Health
• Understand the importance of proper nutrition, hydration, and oral health in overall wellbeing.
• Learn how to support individuals in maintaining these aspects of health.
Cultural Awareness
• Develop awareness of cultural differences and their impact on care.
• Learn to provide culturally sensitive care that respects and values diversity.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Team Leading - Navigating Leadership Styles for Organisational Success
2026-06-22 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £25+VAT | Non-member: £50+VAT
One day course at HCPA Campus
This course is aimed at care staff who are either working in, or progressing to a Team Leader position, and will provide delegates with an understanding of leadership styles within organisations.
Learners will develop knowledge of team dynamics and the techniques used to manage the work of teams. Learners will also gain an appreciation of the impact of change management and how a motivated team affects an organisation.
Learning objectives:
• Understand different leadership styles within an organisation and be able to confidently use different leaderships styles
• Understand team dynamics and describe the purpose of different teams, along with team development and behaviour
• Understand techniques used to manage the work of teams and describe a range of techniques to monitor the flow of a team
• Understand the impact of change management within a team and the importance of accepting positive change, including how to implement change
• Understand team motivation and techniques that can be used to motivate staff
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Schizophrenia Awareness
2026-06-22 14:00 - 16:00 | Virtual Classroom
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £25+VAT | Non-member: £50+VAT
2 hour course via MS Teams
Delegates will gain an understanding of schizophrenia and its causes. They will develop an appreciation of what schizophrenia feels like and the symptoms that may be experienced. Delegates will gain an understanding of the ways in which schizophrenia can be managed and treated and will also gain an understanding of the roles and needs of others, especially in social care. Key terminology will be explored in order to better understand schizophrenia and address common misconceptions.
Learning Outcomes
* Define the term “Schizophrenia”
* Identify the causes and signs of Schizophrenia
* Recognise how schizophrenia affects the individual, their life and their friends and family
* Explain how schizophrenia may be managed and know some of the resources available to support the individual experiencing it.
Click here to register
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred

Moving & Assisting
2026-06-23 10:00 - 16:00, 2026-07-02 10:00 - 16:00, 2026-07-03 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £37.50+VAT | Non-member: £75+VAT
One day course at HCPA Campus
*This course involves physical activity. Delegates must be fit and able to use moving and assisting equipment*
This course is suitable for anybody whose role involves Moving & Assisting activities within a social care setting, such as those working in a care home, nursing home, or home care setting.
If you work in health and social care, it is likely you will have to move or assist people as part of your role. Often this will involve the use of specialist equipment such as sliding aids, hoists, slings and handling belts. It is important that you carry out Moving & Assisting activities safely and correctly to prevent the risk of injuries to yourself or others.
The course will provide the information and guidance needed to move and position individuals safely, in a way that promotes their independence, dignity and functional mobility. It also teaches about the importance of risk assessments and the potential hazards involved, along with the key legislation relevant to Moving & Assisting.
Learning objectives:
• Outline current legislation, national guidelines, policies, procedures, and protocols in relation to moving and positioning individuals
• Explain anatomy of the spine and types of Injuries and identify how to look after your own back
• Describe how to minimise risk before moving and positioning individuals
• Identify when to seek advice and/or assistance from others when moving and positioning an individual
• Outline how to move and position an individual
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Cultural Transformation Programme
2026-06-23 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: £112.50 + VAT
This course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS) under Understanding Workplace Culture. Read more about the Department of Health and Social Care (DHSC) Learning and Development Support Scheme here!

One day course at HCPA Campus

Minimum booking: at least two staff from the same organisation per session.
This open‑course model is designed for smaller providers, allowing teams to attend across multiple dates and complete the programme gradually.
Be Part of Something Inspiring!
Ready to make a real difference? Your voice matters in shaping the future of your organisation!
By participating in the Cultural Transformation Programme, you’ll:

Unlock Your Potential: Using HCPA’s exclusive TEAMology Tool to uncover individual strengths, explore opportunities, and gain insights into what drives you and your colleagues. Understand the balance between intent vs perception for better teamwork and communication.
Have Your Say: Your Employee Voice will directly contribute to creating a meaningful framework that shapes your organisation’s values, ensuring they truly reflect what matters most.
Shape the Future: Play a key role in defining your organisation’s core values and driving positive change for a stronger, more inclusive workplace.

This is your chance to be part of something transformative – don’t miss the opportunity to make your voice heard and leave a lasting impact!
On the day:

Complete HCPA’s TEAMology Tool
Values workshop – group activities and discussions to support the creation of a Behaviours Framework. This is your opportunity to contribute.

A Behaviours Framework will then be created using your words, and senior leaders will be guided on embedding this within your organisation.
As HCPA hold the Quality Assured Learning Service (QACLS) benchmark, you can confidently book this programme, knowing the training is of an exceptionally high standard and will provide you with the vital skills needed to successfully lead.

The Oliver McGowan Mandatory Training on Learning Disability & Autism (Tier 1)
2026-06-24 09:30 - 10:30, 2026-06-24 11:30 - 12:30 | Virtual Classroom
Course fee: £20+VAT
This course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS). More information can be found here

One hour course via MS Teams
This course is suitable for support staff who do not provide direct care (eg. domestic, admin, kitchen).
For those providing direct care or making decisions, the Tier 2 one day course is required
Under the Health and Care Act 2022 all CQC-regulated providers must ensure their staff receive training in learning disability and autism that is appropriate to their role.
This is supported by the Oliver McGowan Code of Practice, which sets out how to meet this legal duty.

This applies to all services
Even if your service does not currently support autistic people or people with a learning disability, this requirement still applies.
People with learning disabilities and autistic people may use a wide range of services, including general, older people’s, and non-specialist settings. In some cases, individuals may not have a formal diagnosis or may not have disclosed it. Therefore, all staff must be equipped with the knowledge and skills to provide safe, respectful, and inclusive care.
The Oliver McGowan Mandatory Training is the government’s preferred training of meaningful training for health and social care staff on learning disabilities and autism.
The Tier 1 course is co-delivered by trainers with lived experience and covers:

How to ask someone how they need to be supported
Group questions for discussion
Sharing own thoughts and experiences
Understanding the need for reasonable adjustments
Myth-busting
Experiences of using services from those with lived experience

Learning Outcomes:

Understand that everyone is different and has different needs
Give an example of how you can support a person with a learning disability or an autistic person differently
Give an overview of what ‘reasonable adjustments’ means
Identify changes in practice needed to enable excellent care and services for people with a learning disability and autistic people

Prior to attending, delegates must have completed the e-learning module which can be found here
Please note this is managed on the national platform “e-learning for healthcare” and is not managed by HCPA. You will need to have an account or register for one. Guidance and support can be found here
Some content may be sensitive or distressing. If impacted, please discuss this with your employer and seek appropriate support.
Watch this powerful animation about The Oliver McGowan Mandatory Training
*Please note: This course carries a course fee regardless of membership.
Delegates who are late may not be admitted into the training. No refund will be offered.
See Terms & Conditions for cancellation periods.

Care Planning and Risk Assessment - Extended Knowledge
2026-06-24 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £112.50+VAT | Non-member: £225+VAT
Three day course at HCPA Campus
Day 1: 24/06/2026
Day 2: 25/06/2026
Day 3: 29/06/2026

Course Overview
This three-day extended knowledge course supports care staff to strengthen their understanding and practical skills in assessment, care planning, and risk management. Ideal for senior care staff or those in lead roles, the course covers the full care planning journey, from initial assessment through to daily delivery, risk assessment, and quality assurance.
This course is aligned with the Workforce Development Pathway under:
• Care or Support Worker – Established in their role with consolidated skills and experience
• Enhanced Care Worker – Delegated healthcare activities and/or condition-specific support
Entry Requirements
Learners must be responsible for care planning activities in their services.
Course structure
Day 1 – Laying the Foundations
Focuses on pre-admission information gathering, referral and funding pathways, and planning for a smooth transition into care. Learners will explore the principles of person-centred assessment and how different conditions and needs influence planning. Key safeguarding, human rights, and service agreement considerations are also covered.
Day 2 – Care Planning and Risk in Practice
An interactive workshop day where learners apply learning to develop real-life care plans and SMART outcomes. The session explores how to manage fluctuating needs, balance risk and choice, and create clear, practical risk assessments that reflect daily care delivery and mental capacity principles.
Day 3 – Reviewing and Improving Quality
Covers quality assurance, record-keeping, and the use of tools such as ABC charts and incident logs. Learners will learn to evaluate and update care plans, reflect on lessons from incidents, and understand the role of supervision, digital tools, and co-production in maintaining safe, high-quality care.
Learning outcomes:
• Explain the importance of thorough information collection before accepting a care package and describe the referral process, including who can initiate referrals.
• Understand key funding pathways (local authority, CHC, self-funding, direct payments) and explore best practice for smooth transitions, focusing on the first 72 hours.
• Apply core principles of effective assessment (person-centred, outcome-focused, strengths-based) and recognise how different conditions influence care planning.
• Understand the role of human rights and safeguarding in care planning and explain the importance of service agreements, including disclosure of risk-related behaviour.
• Identify and assess common risks, create practical risk assessments, and apply mental capacity principles when making risk-related decisions.
• Understand how to embed dignity, choice, and control into care plans and consider the impact of cultural background and communication styles.
• Understand how to use tools such as daily records, ABC charts, and audits to monitor care, track outcomes, and update plans based on changes, incidents, and reviews.
• Recognise the role of digital systems, data security, and effective documentation in meeting regulatory requirements and improving care quality.
• Understand how to engage individuals and families in co-producing care plans, develop SMART goals, and ensure effective handovers and supervision for safety and quality.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred.

Mental Health - Extended Knowledge
2026-06-24 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £75+VAT | Non-member: £150+VAT
Two day course at HCPA Campus
Day 1: 24/06/2026
Day 2: 25/06/2026
Course Overview
This two-day extended knowledge course is aimed at care professionals who have been in their role for at least 6 months and already have a strong foundation in mental health conditions. The course focuses on specific diagnoses and how to support individuals in their recovery and treatment. It will cover available treatment options, including medication, and explore how these can be effectively integrated into social care to promote best practice.
This course is aligned with the Workforce Development Pathway under:
• Care or Support Worker – Established in their role with consolidated skills and experience
• Enhanced Care Worker – Delegated healthcare activities and/or condition-specific support
Learning objectives:
• Establish some common mental health issues and what signs we may see
• Learn how to support people in recovery
• Look at possible medication side effects including anti-psychotics
• How to meet the needs of people with a mental health condition in a person-centred way
• Learn how to navigate difficult mental health related conversations and scenarios (including PBS)
• Compare and contrast evidence-based psychotherapeutic approaches (e.g., CBT and psychodynamic therapy etc) for various mental health conditions.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred.

The Oliver McGowan Mandatory Training on Learning Disability & Autism (Tier 2)
2026-06-25 09:30 - 16:30, 2026-07-02 09:30 - 16:30 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: £75+VAT
This course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS). More information can be found here

One day course at HCPA Campus
This course is suitable for staff providing direct care or making decisions across all adult care settings
Under the Health and Care Act 2022 all CQC-regulated providers must ensure their staff receive training in learning disability and autism that is appropriate to their role.
This is supported by the Oliver McGowan Code of Practice, which sets out how to meet this legal duty.

This applies to all services
Even if your service does not currently support autistic people or people with a learning disability, this requirement still applies.
People with learning disabilities and autistic people may use a wide range of services, including general, older people’s, and non-specialist settings. In some cases, individuals may not have a formal diagnosis or may not have disclosed it. Therefore, all staff must be equipped with the knowledge and skills to provide safe, respectful, and inclusive care.
The Oliver McGowan Mandatory Training is the government’s preferred training of meaningful training for health and social care staff on learning disabilities and autism.
The Tier 2 course is co-delivered by trainers with lived experience and covers:

Avoiding diagnostic overshadowing
Common co-occurring conditions
Legal frameworks (Mental Capacity Act, Human Rights Act, Autism Act, Equality Act)
Reasonable adjustments, including hospital passports
Appropriate DNACPR application
Professional culture, biases, and their impact
Accessible communication
Understanding and responding to individuals and families
Ask Listen Do framework
Learning from LeDeR

Prior to attending, delegates must have completed the e-learning module which can be found here
Please note this is managed on the national platform “e-learning for healthcare” and is not managed by HCPA. You will need to have an account or register for one. Guidance and support can be found here
Some content may be sensitive or distressing. If impacted, please discuss this with your employer and seek appropriate support.
Watch this powerful animation about The Oliver McGowan Mandatory Training
*Please note: This course carries a course fee regardless of membership.
Delegates who are late may not be admitted into the training. No refund will be offered.
See Terms & Conditions for cancellation periods.

Therapeutic Observation in Dementia Care - Best Practice for 1:1 Support
2026-06-25 10:00 - 11:30 | Virtual Classroom
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £10+VAT | Non-member: £20+VAT
1.5 hour online session via Virtual Classroom

This course supports care staff to deliver safe, effective, and person centred one to one support for people living with dementia. It focuses on best practice in special observation, helping staff understand when and why it is used, their responsibilities, and how to use it in a way that benefits both the person receiving care and the staff providing support.
The course uses practical examples to explore communication, approach, spotting distress, and responding appropriately. It also provides guidance on de escalation techniques to reduce behaviours of distress and support positive outcomes.
Entry Requirements: Learners should have completed their staff induction and have basic awareness of dementia as a minimum.
Learning Outcomes:
By the end of this course, participants will be able to:
• Understand the purpose of special observation in dementia care
• Identify the benefits and challenges of providing one to one support
• Describe best practice in special observation
• Understand their responsibilities when carrying out special observation
• Develop communication skills and approaches that support people living with dementia
• Recognise signs of distress and respond appropriately
• Use techniques to de escalate behaviours of distress and promote wellbeing
Standards mapping
This course is mapped to the new dementia care standards:
• Person centred care
• Responsive support for changing dependency
• Respect and dignity
• Skills and competence
• Supportive environment
• Meaningful activities and engagement
• Culture of positive behavioural support
• Leadership for dementia excellence
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Music in Dementia Homecare
2026-06-29 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fees: Fully funded
ONLY available for Hertfordshire Homecare, Domiciliary Care and Hospice services supporting those living with Dementia
Audience: Current Dementia and Engagement Champion or Equivalent training, Care Coordinators or Senior Carer’s, Learning & Development / Practice Development Leads, Social Prescribers and Exercise group leaders
One day course at HCPA Campus
Following training, delegates will be invited to attend monthly 1 hour online network sessions to continue learning from others
Entry Requirements – Delegates are required to have existing extended knowledge in dementia (eg HCPA Dementia or Engagement Champion or equivalent.)
Delegates should also complete this pre-learning prior to attending WATCH HERE
Discover how music can transform dementia care in this engaging and practical one-day course, designed specifically for home care staff. Part of the Power of Music – Music in Herts Dementia Care programme, this course supports care professionals to use music as a powerful, person-centred tool to enhance wellbeing, communication, and connection.
Learners will explore the science behind music and the brain, gaining an understanding of why music remains accessible even as dementia progresses. The course highlights the wide-ranging benefits of music, including improved mood, reduced anxiety, enhanced communication, and stronger connections with others.
Through practical activities and real-life examples, participants will develop the confidence to use music creatively within everyday care. This includes creating personalised playlists, incorporating music into daily routines such as personal care and mealtimes, and using music to support prevention, independence, and positive behaviour support.
A strong focus is placed on person-centred care, helping learners understand how to identify and respect individual music preferences, cultural backgrounds, and life stories. Participants will also explore how to embed music into care planning and use it to achieve outcomes across physical health, mental wellbeing, and social engagement.
By the end of the course, learners will be equipped with practical tools, ideas, and strategies to integrate music into their service and support a more meaningful, connected experience for people living with dementia.
What you will learn
• The benefits of music in supporting people living with dementia
• How music can be used to improve communication, mood, and wellbeing
• How to develop personalised music approaches using life stories and preferences
• Practical ways to embed music into everyday care and routines
• Strategies to support independence, prevention, and positive behaviour through music
• How to share learning and promote a whole-team approach to embedding music in care
Learning Outcomes
• Understand the many benefits of music therapy
• Understand how to use music to connect with people
• Understand how to apply person-centred approaches to fulfil someone’s music preferences and overcoming mis-conceptions
• Understand how to integrate music preferences and therapeutic techniques within life stories and general care planning
• Understand strategies to implement music preferences in your care setting
• Understand how to cascade to staff
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.

Emergency First Aid at Work
2026-06-30 09:30 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: £95+VAT
A significant saving on a national providers price of £205+VAT
One day course at HCPA Campus
*This course involves physical activity. Delegates must be fit and able to participate*

The Emergency First Aid at Work qualification, which conforms with HSE guidance, provides a comprehensive set of practical skills needed by emergency first aid responders in most workplaces, giving both the ability and knowledge to deal with first aid emergencies.
The qualification meets the requirements for training emergency first-aid responders in those organisations that have identified that staff need to be trained to this level within their first-aid needs assessment. The qualification covers knowledge such as the roles and responsibilities of the emergency first aid responder, how to assess an incident and recognising signs and symptoms of injury. The qualification also covers first aid skills in CPR and use of an AED. In line with guidance provided by the HSE, the qualification supports/approves emergency workplace first aid responders for a period of 3 years, after which point delegates will need to retake the course. Therefore, the qualification is valid for 3 years from the date of award. In addition to this, it is recommended that delegates refresh their knowledge annually.
Topics covered:
• Roles and responsibilities of an emergency first aid responder
• Undertake Primary surveys
• Provide appropriate first aid for:
• unresponsive casualties
• choking
• external bleeding
• shock
• minor injuries
Delegates will undertake theory and practical assessments throughout the duration of the course
It is strongly advised that delegates are physically capable of completing the practical assessment and have a minimum of Level 1 in English to complete the theory assessment.
Having first aid measures in place to deal with potential accidents and incidents at work is an incredibly vital part of your health and safety procedure. Hopefully, some of these skills won’t need to be put into use, but it is essential that first aiders are ready to act in case of either minor injury or emergency. First aid regulations can be complicated however, and it may be that you aren’t sure if you have the necessary cover in place.
Need First Aid Training?
Our First Aid at Work and Emergency First Aid at Work courses are suitable for staff members who wish to learn new first aid skills and gain an awareness.
How Many First Aiders Are Required By Law?
The Health and Safety (First-Aid) Regulations 1981 and Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 18 require Care providers to provide adequate and appropriate first aid provision to meet the needs of the staff and people using services at all times.
However, what is adequate and appropriate is quite vague and it can be difficult to know how to ensure you are legally compliant. Therefore, in order to ensure you do have the adequate number of first aiders in your organisation, you should carry out a first aid needs assessment.
How to Carry Out a First Aid Needs Assessment
Carrying out a first aid needs assessment may seem a daunting challenge but it really doesn’t need to be. The purpose of a first aid needs assessment is to ensure there are suitable provisions in place in case of an accident or incident. While it isn’t a legal requirement for the first aid needs assessment to be written down or formal, keeping a written record is recommended. As an employer, you can use this assessment to demonstrate to the HSE or local authority inspector how you decided what level of first aid provision is required.
When carrying out your first aid needs assessment, remember to take into account the practicalities of day-to-day work. For example, what do you do if your first aider goes off sick or is on holiday? Do you have someone in their place that is trained to the same level?
How Many First Aiders Do I Need?
Having carried out a first aid needs assessment you are now in a place to understand how many first aiders are required. As was explained earlier, there is not a legal set number of first aiders that you need at work.
Suggested First Aid numbers

Mental Capacity Manager Responsibilities
2026-06-30 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £37.50+VAT | Non-member: £75+VAT
One day course at HCPA Campus
This course is for those in a leadership role, with responsibility for mental capacity assessments.
Throughout the course, delegates will discuss:
• The History of the Mental Capacity Act
• Best Practice Principles and Code of Conduct
• Responsibilities under the MCA and applying the principles.
• Assessments of Capacity and Best Interests Decisions
• Reporting
• Liberty Protection Safeguards (LPS) and the Court of Protection
Learning objectives:
• Understand roles and responsibilities under the act and how to apply the principles in practice
• Understand best practice principles and how to embed these into practice
• Understand Best Interest Decisions and have confidence to make these where required, using relevant law and legislation
• Understand how the MCA code of practice is used and how this protects care professionals
• Understand restrictive practice and the law.
• Understand Liberty Protection Safeguards (LPS) and the role of the Court of Protection
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Safeguarding CHAMPION - Application
2026-07-01 10:00 - 16:00
Course fees: HCPA Standard Member: Fully funded*
Associate/Network Member: £400+VAT | Non-member: £400+VAT
Four day programme open for applications
Day 1: 01/07/2026 | Day 2: 08/07/2026 | Day 3: 15/07/2026 | Day 4: 22/07/2026
All sessions must be attended
Lead Excellence in Care with HCPA Champions
Empower your team by developing experienced colleagues to become HCPA Champions – individuals who influence positive, high-quality change within their care services.
What is an HCPA Champion?
A Champion is a trained experienced care professional who drives improvements in care practices, embeds governance, and models excellence across the organisation.
The programmes equip Champions with the confidence, tools, and knowledge to influence change, support colleagues, and apply best practice consistently.
Champions revalidate every two years by evidencing change through action plans, case studies, and continuing professional development.
Why have Champions?
Care Managers cannot do everything, they need support from trusted staff to ensure the service remains compliant with evolving national and local guidance. Champions mentor peers, influence care delivery, and maintain elevated care standards through ongoing governance and learning.
We suggest care providers have a Champion in each relevant topic area. To ensure quality and focus, each individual may only be a Champion in up to two topic areas:
Care Culture | Data Security & Protection | Dementia | Enablement | End of Life | Engagement | Falls & Frailty | Infection Prevention & Control | Medication | Mental Capacity | Mental Health Service | Positive Behaviour Support (ADS) | Skin Health | Safeguarding
Find out more and apply here
Note – This is an application, not a booking. If approved, you will be invited to book.

Safeguarding CHAMPION...
2026-07-01 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fees: HCPA Standard Member: Fully funded*
Associate/Network Member: £400+VAT | Non-member: £400+VAT
Four day course at HCPA Campus
All sessions must be attended
Day 1: 01/07/2026
Day 2: 08/07/2026
Day 3: 15/07/2026
Day 4: 22/07/2026
This course will enable Care professionals to take on the role of Champion within their organisation for this topic. The Champion will have a clear understanding of local and national guidance and legislation for and will cascade this information amongst care teams, improving the safety and quality of care for individuals.
Expectations of being a Champion are as follows:
• Share knowledge to staff through team meetings, mentoring and coaching
• Gain topic specific knowledge
• Keep up to date with resources and support via the HCPA Members Zone
• Take responsibility to champion the topic area to ensure the care provider meets best practice standards
• Build strong relationships with professionals
• Support “Better outcomes for the individuals you support” for topic area
• Review Governance of the topic including reviewing and update policies and procedures to meet standards
• Attend yearly CPD and complete reflective accounts to enable revalidation
Selecting your Champion
To help you select your chosen Champion, they will need to:
1. Be a member of staff with authority to mentor staff and work with external partners
2. Have enthusiasm and dedication to promote best practice in the organisation and action change
3. Be committed to multi-disciplinary working, both internally and externally
4. Have confidence and strong communication skills to share information with staff teams via team meetings
5. Have the ability to critically review current governance processes for the topic area
Learning Outcomes:
• Understand the champion role and how this can benefit their organisation
• Understand the process of SMART goal setting and be able to relate this in own place of work
• Understand the impact of current legislation for the safeguarding of adults at risk of abuse or neglect
• Understand how to respond to suspected or alleged abuse
• Understand how to participate in inter-agency, joint or integrated working in order to protect vulnerable adults
• Understand how to support others in safeguarding
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.

Depression care pathway
2026-07-01 14:00 - 15:30 | Virtual Classroom
Course fees: HCPA Standard Member: Fully funded*
Associate/Network Member: Not available | Non-member: Not available
1.5 hour Webinar via Zoom
Depression has historically been a long-misunderstood condition, with there being a significant variance in the way clinicians have diagnosed and treated its symptoms. This has led to, in many respects an inefficient treatment offer to patients. The NHS’ new Depression Care Pathway seeks to identify, treat and review cases of depression more thoroughly.
This course provides both an overview of depressions to remind learners of the overall breadth of the condition, types, symptoms, frequency and severity and touches upon some key areas of the new pathway.
Delegates will understand the difference between a low mood and depression, new severity classifications, risk factor that make some individuals more prone, and consider a very broad range of symptoms.
Delegates will also understand how stigma can play a role in both identifying and treating depression and understand what is meant by treatment resistant depression.
Comparisons will be draw between the (historical) stepped care approach and the new matched care model, including treatment options available depending upon depression severity classification. Delegates will understand the new care pathway targets and how these relate to their work, including touching upon the pathway itself. Delegates will understand the PHQ2 and PHQ9 assessment tools, and will explore relapse prevention techniques.
Whilst the pathway is for clinicians to follow, it is important for delegates to be aware of, as this will help to inform their practice and support individuals they work with through the process and treatment paths available to the individual.
Learning objectives:
• To ultimately improve knowledge of a new health care pathway to identify, treat and review individuals with depression.
• Understand prevalence of depression, and its difference from low mood
• Types of depression and new severity classification.
• Understand causes, symptoms and stigma associated with depression.
• Understand treatment resistant depression and Identify relevant NICE targets.
• Understand matched care model, and treatment options.
• Cover the stages of the pathway, expectations and tools used to assess and monitor depression.
• Identify ways to promote relapse prevention.

*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Enhanced Leadership Programme (Quantum Care)...
2026-07-02 10:00 - 16:00 | Quantum Care | Silver Court | Welwyn Garden City | AL7 1TS
Course fee: £437.50 +VAT
This course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS) under Well-Led.
Read more about the Department of Health and Social Care (DHSC) Learning and Development Support Scheme here!
This is a closed course for Quantum Care employees only.
FOUR Day course at Quantum Care Head Office | Silver Court | Watchmead | Welwyn Garden City | AL7 1TS
All sessions must be attended
Day 1: 02/07/2026
Day 2: 09/07/2026
Day 3: 16/07/2026
Day 4: 28/07/2026
This enhanced leadership programme is designed to strengthen leadership capability, accountability and decision making across care home management teams. It supports both Deputy Managers and Registered Managers to move beyond task focused management and lead with confidence, professionalism and clear accountability, creating well led, high performing services.
Through interactive learning, real life care home scenarios and practical leadership tools, the programme reinforces the importance of clear leadership roles, effective delegation and reflective practice. Participants develop the skills needed to lead people, manage performance fairly, maintain professional boundaries and drive continuous improvement, while remaining aligned with regulatory expectations and best practice.
Programme objectives
Participants will:
• Understand the difference between responsibility and accountability in leadership roles
• Develop confident, values driven leadership behaviours
• Strengthen professional boundaries while remaining approachable
• Build and lead high quality, accountable teams
• Delegate effectively and enable others to work to their strengths
• Improve time management, prioritisation and strategic oversight
• Apply reflective practice to improve decision making and outcomes
• Use root cause analysis to move beyond blame and improve systems
• Set clear expectations and manage performance consistently and fairly
• Support leadership development and succession planning within teams
As HCPA hold the Quality Assured Learning Service (QACLS) benchmark, you can confidently book this programme, knowing the training is of an exceptionally high standard and will provide you with the vital skills needed to successfully lead.
Learners are expected to attend each of the learning and development modules that make up the programme and will only be able to receive a certificate of completion if they have participated in all modules. Delegates who withdraw or do not complete will not be refunded and won’t be able to claim reimbursement through the LDSS. Cancellation charges apply. Delegates who are late may not be admitted into the training and costs incurred.
*Please note: As per our T&C’s, this course carries a fee. Please refer to the T&C’s in the event of non-attendance, non-completion or late cancellation.

Dementia - Extended Knowledge
2026-07-03 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £75+VAT | Non-member: £150+VAT
Two day course at HCPA Campus
Day 1: 03/07/2026
Day 2: 10/07/2026
Course Overview
This two-day extended knowledge course is aimed at care professionals who have been in their role for at least 6 months and already have a strong foundation in dementia care. It explores how to support people with dementia in a more skilled and responsive way, in line with person-centred frameworks and national best practice. The course includes an introduction to positive behaviour support planning.
This course is aligned with the Workforce Development Pathway under:
• Care or Support Worker – Established in their role with consolidated skills and experience
• Enhanced Care Worker – Delegated healthcare activities and/or condition-specific support
Entry Requirements
Learners must have completed the Dementia Person Centred Support Care Strategies course or equivalent.
Learning objectives:
• Understand types and progression of dementia
• Promote early diagnosis and advance care planning
• Apply the Mental Capacity Act and support informed decision-making
• Encourage risk-positive care
• Explore appropriate use of medication in dementia care
• Support prevention and enablement approaches
• Deliver person-centred dementia care
• Understand memory, sensory loss, and communication needs
• Create dementia-friendly environments
• Respond to behaviours of distress and apply positive behaviour strategies
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred.

Care Induction
2026-07-06 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £375+VAT | Non-member: £375+VAT
Five day course at HCPA Campus
All sessions must be attended (T&C’s apply)
Day 1: 06/07/2026
Day 2: 07/07/2026
Day 3: 08/07/2026
Day 4: 09/07/2026
Day 5: 10/07/2026

Welcome to the Care Induction course, a comprehensive five-day programme designed for individuals embarking on a career in care.
This course aims to equip those new to working in care with the foundational knowledge and skills needed to excel as a care professional. Each day focuses on crucial aspects of care, ensuring you are well-prepared to deliver high-quality, person-centred support.
Content:
Day 1: Understanding Your Role and Person-Centred Care
Role of a Care Professional, Duty of Care and Candour
• Gain insight into the responsibilities and expectations of a care professional.
• Learn about the principles of duty of care and candour, and how they apply in everyday practice.
Understanding Person-Centred Care (Hertfordshire Connected Lives)
• Explore the concepts of person-centred care and how they enhance the quality of life for individuals.
• Understand the Hertfordshire Connected Lives approach and its application in care settings.
Day 2: Communication, Information Handling, and Safeguarding
Understanding Communication and Safe Information Handling
• Develop effective communication skills essential for interacting with individuals in care.
• Learn the importance of safe information handling and confidentiality.
Safeguarding Awareness
• Understand the principles of safeguarding and the role of a care professional in protecting vulnerable individuals.
• Recognize the signs of abuse and neglect and know how to report concerns appropriately.
Day 3: Health, Safety, Wellbeing, and Inclusion
Understanding Health, Safety & Wellbeing
• Learn about the health, safety, and wellbeing practices that ensure a safe environment for both care professionals and individuals in care.
• Understand risk assessment and management in care settings.
Maintaining Dignity in Care, Equality, Diversity, and Inclusion
• Discover the importance of maintaining dignity and respect in care.
• Explore concepts of equality, diversity, and inclusion, and how to promote these values in your practice.
Day 4: Mental Health, Dementia, and Learning Disabilities
Understanding Mental Health, Dementia, Learning Disabilities, Autistic Spectrum Disorder
• Gain knowledge about mental health conditions, dementia, learning disabilities, and Autistic Spectrum Disorder.
• Learn strategies for providing effective support to individuals with these conditions.
Day 5: Nutrition, Oral Health, and Cultural Awareness
Understanding Fluid, Nutrition, and Oral Health
• Understand the importance of proper nutrition, hydration, and oral health in overall wellbeing.
• Learn how to support individuals in maintaining these aspects of health.
Cultural Awareness
• Develop awareness of cultural differences and their impact on care.
• Learn to provide culturally sensitive care that respects and values diversity.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Safeguarding & Capacity
2026-07-06 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £37.50+VAT | Non-member: £75+VAT
One day course at HCPA Campus
This course covers the key principles of safeguarding and an individuals rights regarding capacity. It identifies different types of abuse, along with the signs and symptoms that might indicate abuse is occurring. It considers when individuals might be particularly vulnerable to abuse and what a care professional must do if abuse is suspected or alleged.
Learning objectives:
• Recognise signs and symptoms of abuse
• Summarise how to respond to suspected or alleged abuse
• Identify the national and local context of safeguarding and protection from abuse
• Recognise ways to reduce the likelihood of abuse
• Explain how to recognise and report unsafe practices
• Recognise the principles of Mental Capacity and how this relates to effective safeguarding
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred.

Lead to Succeed
2026-07-06 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: £437.50 +VAT
This course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS). Read more about the Department of Health and Social Care (DHSC) Learning and Development Support Scheme here!
FIVE Day course at HCPA Campus
All sessions must be attended
Day 1: 06/07/2026
Day 2: 13/07/2026
Day 3: 20/07/2026
Day 4: 27/07/2026
Day 5: 03/08/2026
Lead to Succeed is a practical learning programme aimed at aspiring managers and deputies in adult social care services.
This Skills for Care learning programme will help individuals to develop their leadership and management potential, gain knowledge and be supported and challenged to put this into practice. Unlike undertaking formal qualifications, which can often feel like a solitary process, Lead to Succeed connects aspiring managers with their peers. Learners completing Lead to succeed will understand how successful behaviours and practical strategies can support them in their day-to-day work. They will be challenged to put these into practice, boosting their capacity to lead and manage effectively. The programme includes an emphasis on reflection, helping individuals to learn from their day-to-day experiences and think about how they can do things differently or get better at recognising what they do well.
The programme is delivered through five interactive modules covering the objectives below:

Successful behaviours for leaders and managers
Becoming a leader
Developing a positive culture
Effective supervision and coaching
Leading and managing the inspection process

How it helps new managers and deputies
Lead to Succeed is at the forefront of the more formal development of aspiring new managers and deputies. This learning programme will help individuals to develop their leadership and management potential, gain knowledge and be supported and challenged to put this into practice.
We’ve received overwhelming feedback about the difference it can make. Unlike undertaking formal qualifications, which can often feel like a solitary process, Lead to Succeed connects aspiring managers with their peers. Learners completing Lead to succeed will understand how successful behaviours and practical strategies can support them in their day-to-day work. They will be challenged to put these into practice, boosting their capacity to lead and manage effectively. The programme includes an emphasis on reflection, helping individuals to learn from their day-to-day experiences and think about how they can do things differently or get better at recognising what they do well.
As HCPA hold the Quality Assured Learning Service (QACLS) benchmark, you can confidently book this programme, knowing the training is of an exceptionally high standard and will provide you with the vital skills needed to successfully lead.
Learners are expected to attend each of the five learning and development modules that make up the programme and will only be able to receive a certificate of completion if they have participated in all five modules. Delegates who withdraw or do not complete will not be refunded and won’t be able to claim reimbursement through the LDSS. Cancellation charges apply. Delegates who are late may not be admitted into the training and costs incurred.
*Please note: As per our T&C’s, this course carries a fee. Please refer to the T&C’s in the event of non-attendance, non-completion or late cancellation.

Fire Safety Study (Homecare settings) - Manager Responsibilities - Morning session
2026-07-08 09:30 - 12:30 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Standard Member: Fully funded*
Only available for Hertfordshire providers
Venue: HCPA Mundells Campus, Welwyn Garden City, Hertfordshire, AL7 1FT
This fully funded study day will cover management obligations, relevant legislation, policies and responsibilities to ensure compliance with all legislation relating to fire safety.
Adult Care Services strongly recommends that you send a representative from your service to this workshop if you or a colleague have not attended any of the previous Fire Safety Workshops held in the last 6 months.
Learning objectives:
• Outline of fire safety legislation and requirements
• Steps to take to ensure compliance with legislation
• Fire Risk Assessments
• The roles of competent persons and carrying out due diligence
• Tools and resources to help understand legal responsibilities
• Evacuation strategies/ electrical safety/ PEEPs/managing contractors and review of case studies for serious incidents
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred.

The Oliver McGowan Mandatory Training on Learning Disability & Autism (Tier 2) (Quantum)...
2026-07-09 09:30 - 16:30 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: £75+VAT – This is a closed session for Quantum employees only
This course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS). More information can be found here

One day course at HCPA Campus
This course is suitable for staff providing direct care or making decisions across all adult care settings
Under the Health and Care Act 2022 all CQC-regulated providers must ensure their staff receive training in learning disability and autism that is appropriate to their role.
This is supported by the Oliver McGowan Code of Practice, which sets out how to meet this legal duty.

This applies to all services
Even if your service does not currently support autistic people or people with a learning disability, this requirement still applies.
People with learning disabilities and autistic people may use a wide range of services, including general, older people’s, and non-specialist settings. In some cases, individuals may not have a formal diagnosis or may not have disclosed it. Therefore, all staff must be equipped with the knowledge and skills to provide safe, respectful, and inclusive care.
The Oliver McGowan Mandatory Training is the government’s preferred training of meaningful training for health and social care staff on learning disabilities and autism.
The Tier 2 course is co-delivered by trainers with lived experience and covers:

Avoiding diagnostic overshadowing
Common co-occurring conditions
Legal frameworks (Mental Capacity Act, Human Rights Act, Autism Act, Equality Act)
Reasonable adjustments, including hospital passports
Appropriate DNACPR application
Professional culture, biases, and their impact
Accessible communication
Understanding and responding to individuals and families
Ask Listen Do framework
Learning from LeDeR

Prior to attending, delegates must have completed the e-learning module which can be found here
Please note this is managed on the national platform “e-learning for healthcare” and is not managed by HCPA. You will need to have an account or register for one. Guidance and support can be found here
Some content may be sensitive or distressing. If impacted, please discuss this with your employer and seek appropriate support.
Watch this powerful animation about The Oliver McGowan Mandatory Training
*Please note: This course carries a course fee regardless of membership.
Delegates who are late may not be admitted into the training. No refund will be offered.
See Terms & Conditions for cancellation periods.

Music in Herts Dementia Care Champion
2026-07-09 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fees: Fully funded
ONLY available for Hertfordshire Residential Homes and Day Opportunity services supporting those living with Dementia
Audience: Current Dementia and Engagement Champions or Equivalent training.
Three day course at HCPA Campus
All sessions must be attended
Day 1: 09/07/2026
Day 2: 10/07/2026
Day 3: 14/07/2026
Delegates and Managers should watch this 1 hour Introduction session to fully understand the requirements of the programme WATCH HERE
Following training, delegates will be observed onsite delivering music sessions, and attend monthly 1 hour online network sessions
Entry Requirements – Delegates are required to have existing extended knowledge in dementia (eg HCPA Dementia or Engagement Champion or equivalent.) It is recommendation that each provider books two people to attend. Champions must be in a position to effect change within their service.
Delegates should also complete this pre-learning prior to attending WATCH HERE
Music Therapy has many emotional, social, cognitive and physical health benefits. It can help anyone at any given time.
Music in dementia care:
• Promotes verbal and non verbal expression
• Increases opportunities for meaningful interaction
• Increases levels of cognitive stimulation
• Promotes the use of unimpaired cognitive function
• Enables reminiscence and strengthens self-identity
• Promotes engagement and communication among residents through social interaction
By undertaking this programme, the delegate and the care organisation commits to deliver work-based learning to share knowledge with wider staff teams, obtaining consent from participants, and gathering evidence to support the research project. Champions are also expected to attend monthly online networking sessions to maintain recognition within the programme.
The Music in Herts Dementia Care Champion aims to provide delegates with the skills and confidence to embed therapeutic music techniques into dementia care, improving the quality of life for people living with dementia. Benefits may include improved communication and wellbeing, reduced anxiety and depression, increased self-esteem, cognitive stimulation, opportunities for reminiscence, emotional expression, and connection to cultural identity.
The course is co-delivered by HCPA and a Music 24 music therapist. Delegates will gain an in-depth understanding of social care best practice alongside expert advice and demonstrations from a highly experienced music therapist.
Over three days, delegates will learn to create personalised music experiences for people living with dementia, taking into account their musical preferences, histories, and cultural backgrounds. Training areas include passive listening to music, active listening to music, playing instruments or singing and talking about music.
Life stories and person-centred approaches are integrated throughout the course to help delegates understand residents’ individual musical journeys. Music is recognised as a valuable tool to support mood and behaviour, helping care teams embed positive behaviour support approaches.
Delegates will also learn to use a dedicated toolbox of resources. These include structured session plans with clear instructions to build confidence and facilitate engagement. Session plans will include warm-up exercises, main activities, and concluding activities such as singing, playing instruments, or movement, tailored to each resident’s abilities.
Resources – Champions will have access to a resource library of tools, videos and activity session plans to run in their care service, in addition to communication tools on how to engage residents, staff and families, alongside consent forms.
Practical activities will involve:
• Using a variety of instruments
• Rhythm and pitch exercises
• Pattern recognition
• Movement and call-and-response activities
• Creating personalised playlists to encourage social and cognitive engagement
During the course, delegates will begin creating music session plans and a personal Champion action plan. These will need to be completed as between days two and three. On day three, each delegate will deliver a 10-15 minute music session demonstration and receive developmental feedback to support their ongoing progress.
After completing the three-day course, an in-service follow-up observation will be arranged. This will assess a live music session and review the delegates action plan. This stage also provides further feedback and is when the service can receive formal recognition. Following the course, Champions will benefit from a monthly support network that promotes collaboration and continuous improvement in dementia care. They will also gain access to a growing library of therapeutic music resources to enhance their practice.
Equipment – A musical starter pack will be created for each home to allow sessions to start without any delays. This pack will include basic percussion, scarves and an optional Bluetooth Speaker. Packs will be provided at the end of the final day of training – be sure to arrange adequate transport for collection on the final day.
Learning Outcomes:
• Champion music sessions confidently in a number of different ways
• Understand the many benefits of music therapy
• Understand how to use music to connect with residents
• Understand how to apply person-centred approaches to fulfil someone’s music preferences and overcoming mic-conceptions
• Understand how to integrate music preferences and therapeutic techniques within life stories and general care planning
• Understand strategies to implement music preferences
• Identify ways to engage with a group of people with complex needs and abilities
• Build a rapport with residents and create a welcoming environment that supports the ‘whole person’
• Have the ability to be compassionate and understanding of everyone’s needs
• Know how to plan and deliver evidence-based sessions from the selection of resources available.
• Understand how to cascade to staff through work- time learning sessions
• Understand ways to evidence impact of music in dementia care
• Practical observation of the 15-minute session
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
