HCPA

Mastering Time Management and Effective Mentoring and Coaching - Essential Skills for new leaders
2026-04-17 10:00 - 16:00 (Europe/London) | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £37.50+VAT | Non-member: £75+VAT
One day course at HCPA Campus
Stepping into a leadership role comes with new challenges, responsibilities, and the need to manage time and people effectively. This course equips emerging leaders with essential skills in time management, mentoring, and coaching to enhance productivity, reduce stress, and support team development.
Learners will explore practical strategies to overcome common time management pitfalls, such as procrastination and inefficient prioritisation, while learning to implement tools like the Time Management Matrix. Additionally, the course delves into the critical distinctions between mentoring and coaching, offering insights into when and how to apply each approach for maximum impact.
Through interactive discussions, learners will gain valuable techniques for effective delegation, coaching conversations, and guiding their teams toward success. By the end of the course, new leaders will be equipped with the skills to manage their time wisely and develop their teams through purposeful mentoring and coaching.
Entry requirements:
Learners who attend this course need to be New to Leadership.
Learning objectives:
• Understand the importance of effective time management and its impact on productivity, stress levels, and overall leadership effectiveness.
• Identify personal “thieves of time” and common time management mistakes, including procrastination and fear of failure, and develop strategies to overcome them.
• Learn how to manage and prioritise tasks effectively by categorising them based on urgency and importance using the Time Management Matrix.
• Evaluate different time management tools and communication techniques to enhance efficiency and delegation skills.
• Differentiate between mentoring and coaching, understanding their unique roles and benefits in leadership and team development.
• Explore coaching techniques and models, including effective questioning strategies, and discover how coaching can be applied in different workplace scenarios to support and develop team members.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Dementia - Person-centred Support Care Strategies
2026-04-20 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £37.50+VAT | Non-member: £75+VAT
One day course at HCPA
Entry requirements: Prior to attending this course, delegates must have completed the pre-learning module Introduction to Prevalence and Types of Dementia
This course provides all staff with essential knowledge and skills for supporting individuals with dementia. Participants recap material from pre-learning regarding the types and prevalence of dementia and engage in practical care strategies focusing on effective communication, care planning, incorporating life stories, and achieving positive outcomes. The session includes an introduction to Positive Behavioural Support (PBS) and highlights the importance of using the dementia checklist in daily practice.
Learning objectives:
• Describe the critical role of person-centred support and the principles that underpin good practice.
• Explain the significance of personalisation tools, advanced care planning, and lifework history in enabling people living with Dementia to live well.
• Understand the fundamentals of Positive Behaviour Support (PBS) and how to implement behaviour support interventions for people living with Dementia
• Understand the importance of effective communication in Dementia care and recognise the relationship between communication, interaction, and behaviour.
• Describe the value of effective collaboration and involvement of families, support networks, and community services in the care and support of people living with Dementia.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Supervision & Appraisal
2026-04-20 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £37.50+VAT | Non-member: £75+VAT
One day course at HCPA Campus
Supervision is a legal and regulatory requirement of adult care settings. This course discusses the purpose and processes of effective supervision, together with performance management and methods of managing and addressing conflict. Delegates will learn about supporting others within an organisation’s cycle of performance management, and how to maximise support for staff members. Legislation, codes of practice, and policies and procedures will be explored alongside how they influence the supervision process.
Learning objectives:
• Understand the purpose of supervision
• Understand how the principles of supervision can be used to inform performance management
• Understand how to support individuals through supervision
• Understand how supervision supports performance
• Understand how to identify skill gaps in knowledge and confidence
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred.

Moving & Assisting
2026-04-20 10:00 - 16:00, 2026-04-22 10:00 - 16:00, 2026-04-27 10:00 - 16:00, 2026-04-30 10:00 - 16:00, 2026-05-05 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £37.50+VAT | Non-member: £75+VAT
One day course at HCPA Campus
*This course involves physical activity. Delegates must be fit and able to use moving and assisting equipment*
This course is suitable for anybody whose role involves Moving & Assisting activities within a social care setting, such as those working in a care home, nursing home, or home care setting.
If you work in health and social care, it is likely you will have to move or assist people as part of your role. Often this will involve the use of specialist equipment such as sliding aids, hoists, slings and handling belts. It is important that you carry out Moving & Assisting activities safely and correctly to prevent the risk of injuries to yourself or others.
The course will provide the information and guidance needed to move and position individuals safely, in a way that promotes their independence, dignity and functional mobility. It also teaches about the importance of risk assessments and the potential hazards involved, along with the key legislation relevant to Moving & Assisting.
Learning objectives:
• Outline current legislation, national guidelines, policies, procedures, and protocols in relation to moving and positioning individuals
• Explain anatomy of the spine and types of Injuries and identify how to look after your own back
• Describe how to minimise risk before moving and positioning individuals
• Identify when to seek advice and/or assistance from others when moving and positioning an individual
• Outline how to move and position an individual
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

The Oliver McGowan Mandatory Training on Learning Disability & Autism (Tier 2)
2026-04-22 09:30 - 16:30, 2026-04-23 09:30 - 16:30, 2026-04-27 09:30 - 16:30 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: £75+VAT
This course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS). More information can be found here

One day course at HCPA Campus
This course is suitable for staff providing direct care or making decisions across all adult care settings
Under the Health and Care Act 2022 all CQC-regulated providers must ensure their staff receive training in learning disability and autism that is appropriate to their role.
This is supported by the Oliver McGowan Code of Practice, which sets out how to meet this legal duty.

This applies to all services
Even if your service does not currently support autistic people or people with a learning disability, this requirement still applies.
People with learning disabilities and autistic people may use a wide range of services, including general, older people’s, and non-specialist settings. In some cases, individuals may not have a formal diagnosis or may not have disclosed it. Therefore, all staff must be equipped with the knowledge and skills to provide safe, respectful, and inclusive care.
The Oliver McGowan Mandatory Training is the government’s preferred training of meaningful training for health and social care staff on learning disabilities and autism.
The Tier 2 course is co-delivered by trainers with lived experience and covers:

Avoiding diagnostic overshadowing
Common co-occurring conditions
Legal frameworks (Mental Capacity Act, Human Rights Act, Autism Act, Equality Act)
Reasonable adjustments, including hospital passports
Appropriate DNACPR application
Professional culture, biases, and their impact
Accessible communication
Understanding and responding to individuals and families
Ask Listen Do framework
Learning from LeDeR

Prior to attending, delegates must have completed the e-learning module which can be found here
Please note this is managed on the national platform “e-learning for healthcare” and is not managed by HCPA. You will need to have an account or register for one. Guidance and support can be found here
Some content may be sensitive or distressing. If impacted, please discuss this with your employer and seek appropriate support.
Watch this powerful animation about The Oliver McGowan Mandatory Training
*Please note: This course carries a course fee regardless of membership.
Delegates who are late may not be admitted into the training. No refund will be offered.
See Terms & Conditions for cancellation periods.

Internal Training - Training Management...
2026-04-22 10:00 - 12:00 | Virtual Classroom
2 hour virtual session
This course is for HCPA Staff only.
This is a new course we’re piloting ahead of its full launch to providers. It introduces the core principles of training planning within care organisations and offers practical guidance on using the Provider Portal.
The session is designed to help teams organise, track, and manage training more effectively, ensuring compliance and supporting workforce development.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred.

Care Induction
2026-04-22 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Standard Member: Fully Funded*
Associate/Network Member: £375+VAT | Non-member: £375+VAT
Five day course at HCPA Campus
All sessions must be attended (T&C’s apply)
Day 1: 22/04/2026
Day 2: 23/04/2026
Day 3: 24/04/2026
Day 4: 27/04/2026
Day 5: 28/04/2026
Welcome to the Care Induction course, a comprehensive five-day programme designed for individuals embarking on a career in care.
This course aims to equip those new to working in care with the foundational knowledge and skills needed to excel as a care professional. Each day focuses on crucial aspects of care, ensuring you are well-prepared to deliver high-quality, person-centred support.
Content:
Day 1: Understanding Your Role and Person-Centred Care
Role of a Care Professional, Duty of Care and Candour
• Gain insight into the responsibilities and expectations of a care professional.
• Learn about the principles of duty of care and candour, and how they apply in everyday practice.
Understanding Person-Centred Care (Hertfordshire Connected Lives)
• Explore the concepts of person-centred care and how they enhance the quality of life for individuals.
• Understand the Hertfordshire Connected Lives approach and its application in care settings.
Day 2: Communication, Information Handling, and Safeguarding
Understanding Communication and Safe Information Handling
• Develop effective communication skills essential for interacting with individuals in care.
• Learn the importance of safe information handling and confidentiality.
Safeguarding Awareness
• Understand the principles of safeguarding and the role of a care professional in protecting vulnerable individuals.
• Recognize the signs of abuse and neglect and know how to report concerns appropriately.
Day 3: Health, Safety, Wellbeing, and Inclusion
Understanding Health, Safety & Wellbeing
• Learn about the health, safety, and wellbeing practices that ensure a safe environment for both care professionals and individuals in care.
• Understand risk assessment and management in care settings.
Maintaining Dignity in Care, Equality, Diversity, and Inclusion
• Discover the importance of maintaining dignity and respect in care.
• Explore concepts of equality, diversity, and inclusion, and how to promote these values in your practice.
Day 4: Mental Health, Dementia, and Learning Disabilities
Understanding Mental Health, Dementia, Learning Disabilities, Autistic Spectrum Disorder
• Gain knowledge about mental health conditions, dementia, learning disabilities, and Autistic Spectrum Disorder.
• Learn strategies for providing effective support to individuals with these conditions.
Day 5: Nutrition, Oral Health, and Cultural Awareness
Understanding Fluid, Nutrition, and Oral Health
• Understand the importance of proper nutrition, hydration, and oral health in overall wellbeing.
• Learn how to support individuals in maintaining these aspects of health.
Cultural Awareness
• Develop awareness of cultural differences and their impact on care.
• Learn to provide culturally sensitive care that respects and values diversity.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Understanding Performance Management
2026-04-22 10:00 - 16:00 | Virtual Classroom
Course fee: £112.50 +VAT
This course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS). Read more about the Department of Health and Social Care (DHSC) Learning and Development Support Scheme here!
One day course via Virtual Classroom
This Skills for Care CPD module is designed for care professionals who want to strengthen their performance management skills. You’ll learn how to set goals, give feedback, track progress, and understand the full performance management cycle.
Led by industry experts, the training includes interactive sessions and peer learning—offering practical tools, techniques, and strategies to support everyday management.
Whether you’re a care manager or aspiring leader, this course will help you.
Learning Outcomes
• Understanding the performance management cycle including processes for managing different types of performance
• Understanding of disciplinary and grievance, causes of poor performance and how to minimise them
• Awareness of strategies to improve performance
• Awareness of managing and retaining high performing staff
• Understand how to give feedback and manage difficult conversations
• Awareness of cultures that encourage confidence, responsibility and accountability
• Understanding effective role modelling, coaching and mentoring.
Join us to build your skills, enhance your leadership, and boost your team’s performance.
As HCPA hold the Quality Assured Learning Service (QACLS) benchmark, you can confidently book this programme, knowing the training is of an exceptionally high standard and will provide you with the vital skills needed to successfully lead.

This course is eligible for Adult Social Care providers to claim 100% cost reimbursement through the Learning and Development Support Scheme (LDSS)*.
*Please note: As per our T&C’s, this course carries a fee. Please refer to the T&C’s in the event of non-attendance, non-completion or late cancellation.
Claims can only be made by the care provider, individuals are not eligible to claim directly.

Tackling Tuberculosis together in Adult Social Care
2026-04-23 09:30 - 11:30 | Virtual Classroom
Course fee: Fully funded for Hertfordshire Care providers only
Venue: Virtual Classroom

Tuberculosis (TB) remains an important public health issue and can present specific challenges within adult social care settings.
This half day event brings together adult social care providers and partners to strengthen awareness, understanding, and confidence in responding to TB within the workforce and the people they support.
The session will explore TB from a social care perspective, focusing on early awareness, workforce considerations, and effective responses to individual cases or wider incidents. It is designed to support providers to meet their responsibilities around infection prevention, safeguarding, and workforce wellbeing.
What the Session Will Cover
Topics covered during the session will include:

An overview of tuberculosis (TB) and how it is transmitted
TB within the adult social care workforce
TB case management in social care settings
Responding to TB incidents and outbreaks
Roles, responsibilities, and partnership working to reduce risk and support safe care delivery

Who Should Attend
This event is open to all adult social care providers, including managers, senior staff, and those with responsibility for workforce health, infection prevention and control, and service leadership.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred.

Infection Prevention & Control - Extended Knowledge
2026-04-23 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £75+VAT | Non-member: £150+VAT
Two day course at HCPA Campus
Day 1: 23/04/2026
Day 2: 24/04/2026
Course Overview
This two-day course is for care staff who have been in their role for at least 6 months and already understand the basics of infection prevention and control (IPC). It provides a more detailed and practical approach to preventing infection across social care settings. Participants will leave with increased confidence in applying IPC measures effectively, supporting wellbeing, and responding to infection risks confidently.
This course is aligned with the Workforce Development Pathway under:
• Care or Support Worker – Established in their role with consolidated skills and experience
• Enhanced Care Worker – Delegated healthcare activities and/or condition-specific support
Entry Requirements
Learners must have completed the Care Certificate or equivalent induction training and have at least 6 months’ experience working in care.
Learning objectives:
• Understand infection types and how they spread
• Recognise signs of infection and respond appropriately
• Apply Standard Infection Control Precautions (SICPs) confidently
• Handle food safely to reduce infection risks
• Identify risks from invasive devices (e.g. PEGs, catheters)
• Use PPE and hand hygiene effectively
• Understand alert organisms and care implications
• Follow national and local IPC protocols
• Implement Transmission-Based Precautions (TBPs)
• Handle specimens safely and reduce infection risk
• Promote antimicrobial stewardship and responsible antibiotic use
• Manage outbreaks and escalation processes
• Promote hydration, nutrition, hygiene, and immunisation for wellbeing
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred.

Emergency First Aid at Work
2026-04-24 09:30 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: £95+VAT
A significant saving on a national providers price of £205+VAT
One day course at HCPA Campus
*This course involves physical activity. Delegates must be fit and able to participate*

The Emergency First Aid at Work qualification, which conforms with HSE guidance, provides a comprehensive set of practical skills needed by emergency first aid responders in most workplaces, giving both the ability and knowledge to deal with first aid emergencies.
The qualification meets the requirements for training emergency first-aid responders in those organisations that have identified that staff need to be trained to this level within their first-aid needs assessment. The qualification covers knowledge such as the roles and responsibilities of the emergency first aid responder, how to assess an incident and recognising signs and symptoms of injury. The qualification also covers first aid skills in CPR and use of an AED. In line with guidance provided by the HSE, the qualification supports/approves emergency workplace first aid responders for a period of 3 years, after which point delegates will need to retake the course. Therefore, the qualification is valid for 3 years from the date of award. In addition to this, it is recommended that delegates refresh their knowledge annually.
Topics covered:
• Roles and responsibilities of an emergency first aid responder
• Undertake Primary surveys
• Provide appropriate first aid for:
• unresponsive casualties
• choking
• external bleeding
• shock
• minor injuries
Delegates will undertake theory and practical assessments throughout the duration of the course
It is strongly advised that delegates are physically capable of completing the practical assessment and have a minimum of Level 1 in English to complete the theory assessment.
Having first aid measures in place to deal with potential accidents and incidents at work is an incredibly vital part of your health and safety procedure. Hopefully, some of these skills won’t need to be put into use, but it is essential that first aiders are ready to act in case of either minor injury or emergency. First aid regulations can be complicated however, and it may be that you aren’t sure if you have the necessary cover in place.
Need First Aid Training?
Our First Aid at Work and Emergency First Aid at Work courses are suitable for staff members who wish to learn new first aid skills and gain an awareness.
How Many First Aiders Are Required By Law?
The Health and Safety (First-Aid) Regulations 1981 and Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 18 require Care providers to provide adequate and appropriate first aid provision to meet the needs of the staff and people using services at all times.
However, what is adequate and appropriate is quite vague and it can be difficult to know how to ensure you are legally compliant. Therefore, in order to ensure you do have the adequate number of first aiders in your organisation, you should carry out a first aid needs assessment.
How to Carry Out a First Aid Needs Assessment
Carrying out a first aid needs assessment may seem a daunting challenge but it really doesn’t need to be. The purpose of a first aid needs assessment is to ensure there are suitable provisions in place in case of an accident or incident. While it isn’t a legal requirement for the first aid needs assessment to be written down or formal, keeping a written record is recommended. As an employer, you can use this assessment to demonstrate to the HSE or local authority inspector how you decided what level of first aid provision is required.
When carrying out your first aid needs assessment, remember to take into account the practicalities of day-to-day work. For example, what do you do if your first aider goes off sick or is on holiday? Do you have someone in their place that is trained to the same level?
How Many First Aiders Do I Need?
Having carried out a first aid needs assessment you are now in a place to understand how many first aiders are required. As was explained earlier, there is not a legal set number of first aiders that you need at work.
Suggested First Aid numbers

Infection Prevention and Control Essentials
2026-04-27 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £37.50+VAT | Non-member: £75+VAT
One day course at HCPA Campus
The aim of the course is to provide Care professionals with a baseline level of knowledge of the principles of infection prevention control in the care setting.
The course is suitable for any staff working in the care sector either as an introduction to IPC or as a refresher of existing knowledge.
Learning objectives:
• Identify causes of infection, how infections are spread and how to break the chain of infection
• Identify the standard infection prevention control precautions and how these relate to practice
• Explain the importance of correct hand hygiene and the steps of effective hand hygiene
• Demonstrate correct PPE selection and donning and doffing technique
• Describe the importance of recognising soft signs of infection
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred.

Introduction to Prevention & Enablement
2026-04-28 09:30 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £37.50+VAT | Non-member: £75+VAT
One day course at HCPA Campus
This course focuses on falls prevention and Enabling Care.
Recent guidance on the physical and mental health benefits of being more: active, empowered, and independent, now emphasises what has been known in Therapy settings for a long time, and that is: through an enabling approach, people can actually improve, and live longer, better lives!
This same ethos is also important for falls prevention, we know that falls aren’t always preventable, but it is essential that individuals are still improving not only their quality of life but also severity of falls, focusing on better health outcomes for individuals.
Delegates will learn new skills from our qualified Physiotherapist, enhancing knowledge and practical skills, which will allow them to help individuals improve such things as sit to stand, mobility, and positioning.
Learning objectives:
• Outline the most effective methods to help reduce falls
• Identify common risk factors
• Understand the importance of exercise
• Understand how to risk assess falls using a multi-factorial risk assessment
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred.

The Oliver McGowan Mandatory Training on Learning Disability & Autism (Tier 2) (Nouvita)...
2026-04-28 09:30 - 16:30 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
This is a closed course for Nouvita employees only.
Course fee: £75+VAT
This course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS). More information can be found here

One day course at HCPA Mundells Campus
This course is suitable for staff providing direct care or making decisions across all adult care settings
Under the Health and Care Act 2022 all CQC-regulated providers must ensure their staff receive training in learning disability and autism that is appropriate to their role.
This is supported by the Oliver McGowan Code of Practice, which sets out how to meet this legal duty.

This applies to all services
Even if your service does not currently support autistic people or people with a learning disability, this requirement still applies.
People with learning disabilities and autistic people may use a wide range of services, including general, older people’s, and non-specialist settings. In some cases, individuals may not have a formal diagnosis or may not have disclosed it. Therefore, all staff must be equipped with the knowledge and skills to provide safe, respectful, and inclusive care.
The Oliver McGowan Mandatory Training is the government’s preferred training of meaningful training for health and social care staff on learning disabilities and autism.
The Tier 2 course is co-delivered by trainers with lived experience and covers:

Avoiding diagnostic overshadowing
Common co-occurring conditions
Legal frameworks (Mental Capacity Act, Human Rights Act, Autism Act, Equality Act)
Reasonable adjustments, including hospital passports
Appropriate DNACPR application
Professional culture, biases, and their impact
Accessible communication
Understanding and responding to individuals and families
Ask Listen Do framework
Learning from LeDeR

Prior to attending, delegates must have completed the e-learning module which can be found here
Please note this is managed on the national platform “e-learning for healthcare” and is not managed by HCPA. You will need to have an account or register for one. Guidance and support can be found here
Some content may be sensitive or distressing. If impacted, please discuss this with your employer and seek appropriate support.
Watch this powerful animation about The Oliver McGowan Mandatory Training
*Please note: This course carries a course fee regardless of membership.
Delegates who are late may not be admitted into the training. No refund will be offered.
See Terms & Conditions for cancellation periods.

Cultural Transformation Programme (Concept Care Solutions)...
2026-04-28 10:00 - 16:00 | Concept Care Solutions | 58 High Street | Watford | WD17 2BS
This is a closed course for Concept Care Solutions employees only.
Course fee: £112.50 + VAT
This course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS) under Understanding Workplace Culture. Read more about the Department of Health and Social Care (DHSC) Learning and Development Support Scheme here!

One day course at Concept Care Watford

Be Part of Something Inspiring!
Ready to make a real difference? Your voice matters in shaping the future of your organisation!
By participating in the Cultural Transformation Programme, you’ll:

Unlock Your Potential: Using HCPA’s exclusive TEAMology Tool to uncover individual strengths, explore opportunities, and gain insights into what drives you and your colleagues. Understand the balance between intent vs perception for better teamwork and communication.
Have Your Say: Your Employee Voice will directly contribute to creating a meaningful framework that shapes your organisation’s values, ensuring they truly reflect what matters most.
Shape the Future: Play a key role in defining your organisation’s core values and driving positive change for a stronger, more inclusive workplace.

This is your chance to be part of something transformative – don’t miss the opportunity to make your voice heard and leave a lasting impact!
On the day:

Complete HCPA’s TEAMology Tool
Values workshop – group activities and discussions to support the creation of a Behaviours Framework. This is your opportunity to contribute.

A Behaviours Framework will then be created using your words, and senior leaders will be guided on embedding this within your organisation.
As HCPA hold the Quality Assured Learning Service (QACLS) benchmark, you can confidently book this programme, knowing the training is of an exceptionally high standard and will provide you with the vital skills needed to successfully lead.

Internal Training - Introduction to Positive Behaviour Support...
2026-04-28 13:30 - 15:30 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
2 hour Hybrid session
This course is for HCPA Staff only.
To book to attend in person, book below. To book to attend virtually click here
This session offers a valuable opportunity to experience our PBS training—an approach that is increasingly in demand across care settings.
Designed to support effective behaviour management, the course introduces the core principles of Positive Behaviour Support and how they can be applied to improve outcomes for individuals and teams in care environments.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred.

Internal Training - Introduction to Positive Behaviour Support...
2026-04-28 13:30 - 15:30 | Virtual Classroom
2 hour Hybrid session
This course is for HCPA Staff only.
To book to attend virtually, book below. To book to attend in person Click here
This session offers a valuable opportunity to experience our PBS training—an approach that is increasingly in demand across care settings.
Designed to support effective behaviour management, the course introduces the core principles of Positive Behaviour Support and how they can be applied to improve outcomes for individuals and teams in care environments.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred.

Safeguarding & Capacity
2026-04-29 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £37.50+VAT | Non-member: £75+VAT

One day course at HCPA Campus
This course covers the key principles of safeguarding and an individuals rights regarding capacity. It identifies different types of abuse, along with the signs and symptoms that might indicate abuse is occurring. It considers when individuals might be particularly vulnerable to abuse and what a care professional must do if abuse is suspected or alleged.
Learning objectives:
• Recognise signs and symptoms of abuse
• Summarise how to respond to suspected or alleged abuse
• Identify the national and local context of safeguarding and protection from abuse
• Recognise ways to reduce the likelihood of abuse
• Explain how to recognise and report unsafe practices
• Recognise the principles of Mental Capacity and how this relates to effective safeguarding
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred.

Cultural Transformation Programme
2026-04-30 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: £112.50 + VAT
This course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS) under Understanding Workplace Culture. Read more about the Department of Health and Social Care (DHSC) Learning and Development Support Scheme here!

One day course at HCPA Campus

Minimum booking: at least two staff from the same organisation per session.
This open‑course model is designed for smaller providers, allowing teams to attend across multiple dates and complete the programme gradually.
Be Part of Something Inspiring!
Ready to make a real difference? Your voice matters in shaping the future of your organisation!
By participating in the Cultural Transformation Programme, you’ll:

Unlock Your Potential: Using HCPA’s exclusive TEAMology Tool to uncover individual strengths, explore opportunities, and gain insights into what drives you and your colleagues. Understand the balance between intent vs perception for better teamwork and communication.
Have Your Say: Your Employee Voice will directly contribute to creating a meaningful framework that shapes your organisation’s values, ensuring they truly reflect what matters most.
Shape the Future: Play a key role in defining your organisation’s core values and driving positive change for a stronger, more inclusive workplace.

This is your chance to be part of something transformative – don’t miss the opportunity to make your voice heard and leave a lasting impact!
On the day:

Complete HCPA’s TEAMology Tool
Values workshop – group activities and discussions to support the creation of a Behaviours Framework. This is your opportunity to contribute.

A Behaviours Framework will then be created using your words, and senior leaders will be guided on embedding this within your organisation.
As HCPA hold the Quality Assured Learning Service (QACLS) benchmark, you can confidently book this programme, knowing the training is of an exceptionally high standard and will provide you with the vital skills needed to successfully lead.

The Oliver McGowan Mandatory Training on Learning Disability & Autism (Tier 2) (Quantum)...
2026-05-01 09:30 - 16:30 | Quantum Care | Silver Court | Welwyn Garden City | AL7 1TS
This is a closed course for Quantum Care employees only.
Course fee: £75+VAT
This course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS). More information can be found here

One day course at Quantum Care Silver Court
This course is suitable for staff providing direct care or making decisions across all adult care settings
Under the Health and Care Act 2022 all CQC-regulated providers must ensure their staff receive training in learning disability and autism that is appropriate to their role.
This is supported by the Oliver McGowan Code of Practice, which sets out how to meet this legal duty.

This applies to all services
Even if your service does not currently support autistic people or people with a learning disability, this requirement still applies.
People with learning disabilities and autistic people may use a wide range of services, including general, older people’s, and non-specialist settings. In some cases, individuals may not have a formal diagnosis or may not have disclosed it. Therefore, all staff must be equipped with the knowledge and skills to provide safe, respectful, and inclusive care.
The Oliver McGowan Mandatory Training is the government’s preferred training of meaningful training for health and social care staff on learning disabilities and autism.
The Tier 2 course is co-delivered by trainers with lived experience and covers:

Avoiding diagnostic overshadowing
Common co-occurring conditions
Legal frameworks (Mental Capacity Act, Human Rights Act, Autism Act, Equality Act)
Reasonable adjustments, including hospital passports
Appropriate DNACPR application
Professional culture, biases, and their impact
Accessible communication
Understanding and responding to individuals and families
Ask Listen Do framework
Learning from LeDeR

Prior to attending, delegates must have completed the e-learning module which can be found here
Please note this is managed on the national platform “e-learning for healthcare” and is not managed by HCPA. You will need to have an account or register for one. Guidance and support can be found here
Some content may be sensitive or distressing. If impacted, please discuss this with your employer and seek appropriate support.
Watch this powerful animation about The Oliver McGowan Mandatory Training
*Please note: This course carries a course fee regardless of membership.
Delegates who are late may not be admitted into the training. No refund will be offered.
See Terms & Conditions for cancellation periods.

Moving & Assisting Trainer REVALIDATION
2026-05-01 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: £150+VAT
One day course at HCPA Campus
Who is this course for?
This course is designed to revalidate existing in-house trainers in Moving & Assisting to enable them to continue to deliver internal training. Attendees must have a valid Moving & Assisting Train the Trainer certificate achieved within the last two years. Please send a copy to coursebookings@hcpa.co.uk
What does the course cover?
• To understand the principles of safe Moving & Assisting
• To recap on knowledge and understanding of the legislation underpinning Moving & Assisting
• To recap on knowledge and understanding of the biomechanics of the spine and the importance of good posture
• To understand risk assessments and the importance of standardisation
• To undertake Moving & Assisting procedures safely including safety checks of equipment
• To participate in a practical session with the following techniques: foot on a footplate, sit to stand, lie to sit, falling and fallen clients, hoisting, slide sheets.
*Please note: This course carries a course fee regardless of membership.
Delegates who are late may not be admitted into the training. No refund will be offered.
See Terms & Conditions for cancellation periods.

Risk Assessing Falls and Frailty and embedding Outcome measures within your Service for Managers
2026-05-05 10:00 - 12:30 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Standard Member: Fully funded*
Associate/Network Member: £25+VAT | Non-member: £50+VAT
Half day course at HCPA Mundells Campus!

A session for Care Managers exploring how HCPA resources can support you to ensure Falls Risk Assessments are robust.
You will look at evidence-based falls and frailty interventions, and you will also discuss the importance of early frailty identification and assessment within your care setting.
You will also consider the use of Outcome Measures to monitor individuals’ progress or deterioration.
By the end of this session, participants will be able to:

Confidently use HCPA resources within their organisation to support more robust Falls Risk Assessments.
Identify the risk of frailty using evidence-based assessment tools.
Understand the purpose of Outcome Measures and implement these within their service.

*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred

Care Home Medication CHAMPION - Application
2026-05-05 10:00 - 16:00
Course fees: HCPA Standard Member: Fully funded*
Associate/Network Member: £400+VAT | Non-member: £400+VAT
Four day programme open for applications
Day 1: 05/05/2026 | Day 2: 11/05/2026 | Day 3: 18/05/2026 | Day 4: 19/05/2026
All sessions must be attended
Lead Excellence in Care with HCPA Champions
Empower your team by developing experienced colleagues to become HCPA Champions – individuals who influence positive, high-quality change within their care services.
What is an HCPA Champion?
A Champion is a trained experienced care professional who drives improvements in care practices, embeds governance, and models excellence across the organisation.
The programmes equip Champions with the confidence, tools, and knowledge to influence change, support colleagues, and apply best practice consistently.
Champions revalidate every two years by evidencing change through action plans, case studies, and continuing professional development.
Why have Champions?
Care Managers cannot do everything, they need support from trusted staff to ensure the service remains compliant with evolving national and local guidance. Champions mentor peers, influence care delivery, and maintain elevated care standards through ongoing governance and learning.
We suggest care providers have a Champion in each relevant topic area. To ensure quality and focus, each individual may only be a Champion in up to two topic areas:
Care Culture | Data Security & Protection | Dementia | Enablement | End of Life | Engagement | Falls & Frailty | Infection Prevention & Control | Medication | Mental Capacity | Mental Health Service | Positive Behaviour Support (ADS) | Skin Health | Safeguarding
Find out more and apply here
Note – This is an application, not a booking. If approved, you will be invited to book.

Care Home Medication CHAMPION...
2026-05-05 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fees: HCPA Standard Member: Fully funded*
Associate/Network Member: £400+VAT | Non-member: £400+VAT

Four day course at HCPA Campus
All sessions must be attended
Day 1: 05/05/2026
Day 2: 11/05/2026
Day 3: 18/05/2026
Day 4: 19/05/2026

This course will enable team leaders/seniors or managers to take on the role of Champion within their organisation for this topic. The Champion will have a clear understanding of local and national guidance and legislation for and will cascade this information amongst care teams, improving the safety and quality of care for individuals.
Expectations of being a Champion are as follows:
• Share knowledge to staff through team meetings, mentoring and coaching
• Gain topic specific knowledge
• Keep up to date with resources and support via the HCPA Members Zone
• Take responsibility to champion the topic area to ensure the care provider meets best practice standards
• Build strong relationships with professionals
• Support “Better outcomes for the individuals you support” for topic area
• Review Governance of the topic including reviewing and update policies and procedures to meet standards
• Attend yearly CPD and complete reflective accounts to enable revalidation
Selecting your Champion
To help you select your chosen Champion, they will need to:
1. Be a member of staff with authority to mentor staff and work with external partners
2. Have enthusiasm and dedication to promote best practice in the organisation and action change
3. Be committed to multi-disciplinary working, both internally and externally
4. Have confidence and strong communication skills to share information with staff teams via team meetings
5. Have the ability to critically review current governance processes for the topic area
Learning objectives
• Understand the champion role and how this can benefit their organisation
• Understand the process of SMART goal setting and be able to relate this in own place of work
• Have a clear understanding of the national and local guidance relating to medication management in care homes, and how to embed these within your organisation
• To feel confident addressing concerns around medication management and understand how to implement action plans using SMART goals
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
