BEGIN:VCALENDAR VERSION:2.0 PRODID:-//HCPA - ECPv6.15.12.1//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-ORIGINAL-URL:https://www.hcpa.info X-WR-CALDESC:Events for HCPA REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Europe/London BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20251026T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20260329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20261025T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20270328T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20271031T010000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Europe/London:20260717T093000 DTEND;TZID=Europe/London:20260717T163000 DTSTAMP:20260602T020004 CREATED:20260512T130822Z LAST-MODIFIED:20260512T130822Z UID:10002436-1784280600-1784305800@www.hcpa.info SUMMARY:The Oliver McGowan Mandatory Training on Learning Disability & Autism (Tier 2) DESCRIPTION:    \nCourse fee: £75+VAT\nThis course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS). More information can be found here\n\nOne day course at HCPA Campus\nThis course is suitable for staff providing direct care or making decisions across all adult care settings \nUnder the Health and Care Act 2022 all CQC-regulated providers must ensure their staff receive training in learning disability and autism that is appropriate to their role.\nThis is supported by the Oliver McGowan Code of Practice\, which sets out how to meet this legal duty. \n\nThis applies to all services\nEven if your service does not currently support autistic people or people with a learning disability\, this requirement still applies.\nPeople with learning disabilities and autistic people may use a wide range of services\, including general\, older people’s\, and non-specialist settings. In some cases\, individuals may not have a formal diagnosis or may not have disclosed it. Therefore\, all staff must be equipped with the knowledge and skills to provide safe\, respectful\, and inclusive care. \nThe Oliver McGowan Mandatory Training is the government’s preferred training of meaningful training for health and social care staff on learning disabilities and autism.\nThe Tier 2 course is co-delivered by trainers with lived experience and covers: \n\nAvoiding diagnostic overshadowing\nCommon co-occurring conditions\nLegal frameworks (Mental Capacity Act\, Human Rights Act\, Autism Act\, Equality Act)\nReasonable adjustments\, including hospital passports\nAppropriate DNACPR application\nProfessional culture\, biases\, and their impact\nAccessible communication\nUnderstanding and responding to individuals and families\nAsk Listen Do framework\nLearning from LeDeR\n\nPrior to attending\, delegates must have completed the e-learning module which can be found here\nPlease note this is managed on the national platform “e-learning for healthcare” and is not managed by HCPA. You will need to have an account or register for one. Guidance and support can be found here \nSome content may be sensitive or distressing. If impacted\, please discuss this with your employer and seek appropriate support.\nWatch this powerful animation about The Oliver McGowan Mandatory Training \n*Please note: This course carries a course fee regardless of membership.\nDelegates who are late may not be admitted into the training. No refund will be offered.\nSee Terms & Conditions for cancellation periods. URL:https://www.hcpa.info/courses/the-oliver-mcgowan-mandatory-training-on-learning-disability-autism-tier-2-3/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Care topics,Oliver McGowan END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260717T100000 DTEND;TZID=Europe/London:20260717T160000 DTSTAMP:20260602T020004 CREATED:20260511T140817Z LAST-MODIFIED:20260511T140817Z UID:10002427-1784282400-1784304000@www.hcpa.info SUMMARY:Mastering Time Management and Effective Mentoring and Coaching - Essential Skills for new leaders DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £37.50+VAT | Non-member: £75+VAT \nOne day course at HCPA Campus \nStepping into a leadership role comes with new challenges\, responsibilities\, and the need to manage time and people effectively. This course equips emerging leaders with essential skills in time management\, mentoring\, and coaching to enhance productivity\, reduce stress\, and support team development. \nLearners will explore practical strategies to overcome common time management pitfalls\, such as procrastination and inefficient prioritisation\, while learning to implement tools like the Time Management Matrix. Additionally\, the course delves into the critical distinctions between mentoring and coaching\, offering insights into when and how to apply each approach for maximum impact. \nThrough interactive discussions\, learners will gain valuable techniques for effective delegation\, coaching conversations\, and guiding their teams toward success. By the end of the course\, new leaders will be equipped with the skills to manage their time wisely and develop their teams through purposeful mentoring and coaching. \nEntry requirements:\nLearners who attend this course need to be New to Leadership. \nLearning objectives:\n• Understand the importance of effective time management and its impact on productivity\, stress levels\, and overall leadership effectiveness.\n• Identify personal “thieves of time” and common time management mistakes\, including procrastination and fear of failure\, and develop strategies to overcome them.\n• Learn how to manage and prioritise tasks effectively by categorising them based on urgency and importance using the Time Management Matrix.\n• Evaluate different time management tools and communication techniques to enhance efficiency and delegation skills.\n• Differentiate between mentoring and coaching\, understanding their unique roles and benefits in leadership and team development.\n• Explore coaching techniques and models\, including effective questioning strategies\, and discover how coaching can be applied in different workplace scenarios to support and develop team members. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred URL:https://www.hcpa.info/courses/mastering-time-management-and-effective-mentoring-and-coaching-essential-skills-for-new-leaders-2/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Care Leadership Courses END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260720T093000 DTEND;TZID=Europe/London:20260720T160000 DTSTAMP:20260602T020004 CREATED:20260508T134754Z LAST-MODIFIED:20260508T134754Z UID:10002417-1784539800-1784563200@www.hcpa.info SUMMARY:Emergency First Aid at Work DESCRIPTION:Course fee: £95+VAT\nA significant saving on a national providers price of £205+VAT \nOne day course at HCPA Campus\n*This course involves physical activity. Delegates must be fit and able to participate*\n\nThe Emergency First Aid at Work qualification\, which conforms with HSE guidance\, provides a comprehensive set of practical skills needed by emergency first aid responders in most workplaces\, giving both the ability and knowledge to deal with first aid emergencies.\nThe qualification meets the requirements for training emergency first-aid responders in those organisations that have identified that staff need to be trained to this level within their first-aid needs assessment. The qualification covers knowledge such as the roles and responsibilities of the emergency first aid responder\, how to assess an incident and recognising signs and symptoms of injury. The qualification also covers first aid skills in CPR and use of an AED. In line with guidance provided by the HSE\, the qualification supports/approves emergency workplace first aid responders for a period of 3 years\, after which point delegates will need to retake the course. Therefore\, the qualification is valid for 3 years from the date of award. In addition to this\, it is recommended that delegates refresh their knowledge annually. \nTopics covered:\n• Roles and responsibilities of an emergency first aid responder\n• Undertake Primary surveys\n• Provide appropriate first aid for:\n• unresponsive casualties\n• choking\n• external bleeding\n• shock\n• minor injuries \nDelegates will undertake theory and practical assessments throughout the duration of the course\nIt is strongly advised that delegates are physically capable of completing the practical assessment and have a minimum of Level 1 in English to complete the theory assessment. \nHaving first aid measures in place to deal with potential accidents and incidents at work is an incredibly vital part of your health and safety procedure. Hopefully\, some of these skills won’t need to be put into use\, but it is essential that first aiders are ready to act in case of either minor injury or emergency. First aid regulations can be complicated however\, and it may be that you aren’t sure if you have the necessary cover in place. \nNeed First Aid Training?\nOur First Aid at Work and Emergency First Aid at Work courses are suitable for staff members who wish to learn new first aid skills and gain an awareness. \nHow Many First Aiders Are Required By Law?\nThe Health and Safety (First-Aid) Regulations 1981 and Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 18 require Care providers to provide adequate and appropriate first aid provision to meet the needs of the staff and people using services at all times.\nHowever\, what is adequate and appropriate is quite vague and it can be difficult to know how to ensure you are legally compliant. Therefore\, in order to ensure you do have the adequate number of first aiders in your organisation\, you should carry out a first aid needs assessment. \nHow to Carry Out a First Aid Needs Assessment\nCarrying out a first aid needs assessment may seem a daunting challenge but it really doesn’t need to be. The purpose of a first aid needs assessment is to ensure there are suitable provisions in place in case of an accident or incident. While it isn’t a legal requirement for the first aid needs assessment to be written down or formal\, keeping a written record is recommended. As an employer\, you can use this assessment to demonstrate to the HSE or local authority inspector how you decided what level of first aid provision is required.\nWhen carrying out your first aid needs assessment\, remember to take into account the practicalities of day-to-day work. For example\, what do you do if your first aider goes off sick or is on holiday? Do you have someone in their place that is trained to the same level? \nHow Many First Aiders Do I Need?\nHaving carried out a first aid needs assessment you are now in a place to understand how many first aiders are required. As was explained earlier\, there is not a legal set number of first aiders that you need at work. \nSuggested First Aid numbers URL:https://www.hcpa.info/courses/emergency-first-aid-at-work/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:First Aid,Qualifications END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260720T100000 DTEND;TZID=Europe/London:20260720T160000 DTSTAMP:20260602T020004 CREATED:20260501T115930Z LAST-MODIFIED:20260501T115930Z UID:10002395-1784541600-1784563200@www.hcpa.info SUMMARY:Care Induction DESCRIPTION:  \n  \n\nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £375+VAT | Non-member: £375+VAT \nFive day course at HCPA Campus\nAll sessions must be attended (T&C’s apply)\nDay 1: 20/07/2026\nDay 2: 21/07/2026\nDay 3: 22/07/2026\nDay 4: 23/07/2026\nDay 5: 24/07/2026 \n\nWelcome to the Care Induction course\, a comprehensive five-day programme designed for individuals embarking on a career in care. \nThis course aims to equip those new to working in care with the foundational knowledge and skills needed to excel as a care professional. Each day focuses on crucial aspects of care\, ensuring you are well-prepared to deliver high-quality\, person-centred support. \nContent:\nDay 1: Understanding Your Role and Person-Centred Care\nRole of a Care Professional\, Duty of Care and Candour\n• Gain insight into the responsibilities and expectations of a care professional.\n• Learn about the principles of duty of care and candour\, and how they apply in everyday practice.\nUnderstanding Person-Centred Care (Hertfordshire Connected Lives)\n• Explore the concepts of person-centred care and how they enhance the quality of life for individuals.\n• Understand the Hertfordshire Connected Lives approach and its application in care settings. \nDay 2: Communication\, Information Handling\, and Safeguarding\nUnderstanding Communication and Safe Information Handling\n• Develop effective communication skills essential for interacting with individuals in care.\n• Learn the importance of safe information handling and confidentiality.\nSafeguarding Awareness\n• Understand the principles of safeguarding and the role of a care professional in protecting vulnerable individuals.\n• Recognize the signs of abuse and neglect and know how to report concerns appropriately. \nDay 3: Health\, Safety\, Wellbeing\, and Inclusion\nUnderstanding Health\, Safety & Wellbeing\n• Learn about the health\, safety\, and wellbeing practices that ensure a safe environment for both care professionals and individuals in care.\n• Understand risk assessment and management in care settings.\nMaintaining Dignity in Care\, Equality\, Diversity\, and Inclusion\n• Discover the importance of maintaining dignity and respect in care.\n• Explore concepts of equality\, diversity\, and inclusion\, and how to promote these values in your practice. \nDay 4: Mental Health\, Dementia\, and Learning Disabilities\nUnderstanding Mental Health\, Dementia\, Learning Disabilities\, Autistic Spectrum Disorder\n• Gain knowledge about mental health conditions\, dementia\, learning disabilities\, and Autistic Spectrum Disorder.\n• Learn strategies for providing effective support to individuals with these conditions. \nDay 5: Nutrition\, Oral Health\, and Cultural Awareness\nUnderstanding Fluid\, Nutrition\, and Oral Health\n• Understand the importance of proper nutrition\, hydration\, and oral health in overall wellbeing.\n• Learn how to support individuals in maintaining these aspects of health.\nCultural Awareness\n• Develop awareness of cultural differences and their impact on care.\n• Learn to provide culturally sensitive care that respects and values diversity. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred URL:https://www.hcpa.info/courses/care-induction-2/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Care Induction END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260721T100000 DTEND;TZID=Europe/London:20260721T160000 DTSTAMP:20260602T020004 CREATED:20260402T155917Z LAST-MODIFIED:20260423T105146Z UID:10002385-1784628000-1784649600@www.hcpa.info SUMMARY:Cultural Transformation Programme DESCRIPTION:  \n \nCourse fee: £112.50 + VAT\nThis course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS) under Understanding Workplace Culture. Read more about the Department of Health and Social Care (DHSC) Learning and Development Support Scheme here!\n \nOne day course at HCPA Campus\n \nMinimum booking: at least two staff from the same organisation per session.\nThis open‑course model is designed for smaller providers\, allowing teams to attend across multiple dates and complete the programme gradually. \nBe Part of Something Inspiring! \nReady to make a real difference? Your voice matters in shaping the future of your organisation! \nBy participating in the Cultural Transformation Programme\, you’ll: \n\nUnlock Your Potential: Using HCPA’s exclusive TEAMology Tool to uncover individual strengths\, explore opportunities\, and gain insights into what drives you and your colleagues. Understand the balance between intent vs perception for better teamwork and communication.\nHave Your Say: Your Employee Voice will directly contribute to creating a meaningful framework that shapes your organisation’s values\, ensuring they truly reflect what matters most.\nShape the Future: Play a key role in defining your organisation’s core values and driving positive change for a stronger\, more inclusive workplace.\n\nThis is your chance to be part of something transformative – don’t miss the opportunity to make your voice heard and leave a lasting impact! \nOn the day: \n\nComplete HCPA’s TEAMology Tool \nValues workshop – group activities and discussions to support the creation of a Behaviours Framework. This is your opportunity to contribute.\n\nA Behaviours Framework will then be created using your words\, and senior leaders will be guided on embedding this within your organisation. \nAs HCPA hold the Quality Assured Learning Service (QACLS) benchmark\, you can confidently book this programme\, knowing the training is of an exceptionally high standard and will provide you with the vital skills needed to successfully lead. URL:https://www.hcpa.info/courses/cultural-transformation-programme-4/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Care Leadership Courses,Leadership & Management Skills END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260721T100000 DTEND;TZID=Europe/London:20260721T160000 DTSTAMP:20260602T020004 CREATED:20260505T133158Z LAST-MODIFIED:20260505T133158Z UID:10002405-1784628000-1784649600@www.hcpa.info SUMMARY:Moving & Assisting DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £37.50+VAT | Non-member: £75+VAT \nOne day course at HCPA Campus \n*This course involves physical activity. Delegates must be fit and able to use moving and assisting equipment*\nThis course is suitable for anybody whose role involves Moving & Assisting activities within a social care setting\, such as those working in a care home\, nursing home\, or home care setting. \nIf you work in health and social care\, it is likely you will have to move or assist people as part of your role. Often this will involve the use of specialist equipment such as sliding aids\, hoists\, slings and handling belts. It is important that you carry out Moving & Assisting activities safely and correctly to prevent the risk of injuries to yourself or others. \nThe course will provide the information and guidance needed to move and position individuals safely\, in a way that promotes their independence\, dignity and functional mobility. It also teaches about the importance of risk assessments and the potential hazards involved\, along with the key legislation relevant to Moving & Assisting. \nLearning objectives:\n• Outline current legislation\, national guidelines\, policies\, procedures\, and protocols in relation to moving and positioning individuals\n• Explain anatomy of the spine and types of Injuries and identify how to look after your own back\n• Describe how to minimise risk before moving and positioning individuals\n• Identify when to seek advice and/or assistance from others when moving and positioning an individual\n• Outline how to move and position an individual \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred URL:https://www.hcpa.info/courses/moving-assisting-2/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Moving & Assisting END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260722T100000 DTEND;TZID=Europe/London:20260722T160000 DTSTAMP:20260602T020004 CREATED:20260528T135825Z LAST-MODIFIED:20260528T135825Z UID:10002475-1784714400-1784736000@www.hcpa.info SUMMARY:Substance Misuse Crisis Recovery and Implementing Wellness Plans DESCRIPTION:Course fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £37.50+VAT | Non-member: £75+VAT  \nOne day course at HCPA \nThis course is suitable for any organisation that support individuals who:\n• Has a mental health issue\n• Has experienced any form of crisis\n• Is in recovery\n• Or have either a known or suspected substance misuse issue \nThis is a 2-part full day course that covers substance misuse in the morning. The afternoon will cover crisis\, recovery\, and wellness plans. \nPlease note\, the substance misuse course has been co-designed with a professional from Change Grow Live Drug and Alcohol Service to raise awareness and consider how professionals can work and communicate with people with a mental illness and who misuse substances. It is not designed to train professionals to become drug and alcohol workers as these roles are highly specialised. \nIt will help learners to understand some of the many reasons why people misuse both legal and illegal substances. Learners will have an opportunity to learn briefly about a wide range of substances however\, focus will be placed on those substances most prevalent to Hertfordshire. \nLearners will have opportunities to consider some of the barriers people face regardless of a formal diagnosis and how people can be supported through these barriers. \nSpotting the signs of substance misuse is not always easy as some signs can often mimic signs of mental disorders\, therefore the course will outline a wide range of signs and symptoms. \nThe course will offer advice on how to share your concerns with a person they may know or suspect of misusing substances and how to work collaboratively with the individual. \nFurther advice will be given to learners on practical support they can provide including harm-reduction methods\, providing good information and advice. \nIn the afternoon learners will have the opportunity to discuss as part of a wider group what is meant by the term crisis and the impact a crisis can have upon a person’s mental\, emotional and physical needs\, including the impact on upon “External structures” E.G. family\, work\, finances etc. \nLearners will then explore what is meant by the term recovery and will consider two models: personal recovery and clinical recovery. \nLearners will consider the difference between a lapse in a person’s recovery and a relapse\, and how individual perspectives on either can cause confusion or distress. Learners will then explore signs that could emerge across a range of domains\, E.G. mental\, emotional etc. \nLearners will understand that wellness plans are not a plan for them to complete\, they are the responsibility of the person who has mental health difficulties/in recovery. \nLearners will look at the 5 principles of wellness plans and consider how\, through individual support\, group support etc\, individuals can be helped\, where needed\, to capture important information about their own crisis\, their own recovery and what helps and hinders their continued journey. \nLearning objectives – Substance misuse:\n• Understand what is meant by the term substance misuse\, types of legal and illegal substances people misuse including how to recognise them by their real or street name\, paraphernalia associated with their use and the immediate and long term affects of their use.  \n• Raise awareness of Naloxone\, an anti-overdose drug for opioids\, types and an introduction to how its administered for educational purposes only\, how to spot the signs of an opioid overdose and what to do.   \n• Consider the barriers to support people may face including stigma\, personal and healthcare systems and what we can do to help an individual to start to overcome these barriers.  \n• Spotting some of the signs and symptoms of drug abuse and learners will have an opportunity to identify and share through their own knowledge and experience\, other potential signs.  \n• How to constructively share your concerns with a person who you either know or suspect of misusing substances.\n• Consider several tips of how to work collaboratively with an individual.  \n• Consider statutory and non-statutory services and their referral pathways.  \n• 1-1 interventions \n• Recovery \n• Care and support planning.  \nLearning objectives – Crisis Recovery and Wellness Plans:\n• To understand what is meant by the term “Crisis”. \n• To consider how a mental health crisis may look and feel. \n• Consider what is meant by the term recovery. \n• Consider the differences between personal and clinical recovery and how these interact with one another.  \n• Look at the importance of self-management and support networks in recovery.  \n• Discuss the differences between lapse and relapse and what this can mean for recovery.  \n• A step-by step guide to how wellness plans are completed. \n• Group reflection on how wellness plans can be introduced to your organisation. \n \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred URL:https://www.hcpa.info/courses/substance-misuse-crisis-recovery-and-implementing-wellness-plans/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Care topics END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260723T093000 DTEND;TZID=Europe/London:20260723T163000 DTSTAMP:20260602T020004 CREATED:20260512T131003Z LAST-MODIFIED:20260512T131003Z UID:10002437-1784799000-1784824200@www.hcpa.info SUMMARY:The Oliver McGowan Mandatory Training on Learning Disability & Autism (Tier 2) DESCRIPTION:    \nCourse fee: £75+VAT\nThis course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS). More information can be found here\n\nOne day course at HCPA Campus\nThis course is suitable for staff providing direct care or making decisions across all adult care settings \nUnder the Health and Care Act 2022 all CQC-regulated providers must ensure their staff receive training in learning disability and autism that is appropriate to their role.\nThis is supported by the Oliver McGowan Code of Practice\, which sets out how to meet this legal duty. \n\nThis applies to all services\nEven if your service does not currently support autistic people or people with a learning disability\, this requirement still applies.\nPeople with learning disabilities and autistic people may use a wide range of services\, including general\, older people’s\, and non-specialist settings. In some cases\, individuals may not have a formal diagnosis or may not have disclosed it. Therefore\, all staff must be equipped with the knowledge and skills to provide safe\, respectful\, and inclusive care. \nThe Oliver McGowan Mandatory Training is the government’s preferred training of meaningful training for health and social care staff on learning disabilities and autism.\nThe Tier 2 course is co-delivered by trainers with lived experience and covers: \n\nAvoiding diagnostic overshadowing\nCommon co-occurring conditions\nLegal frameworks (Mental Capacity Act\, Human Rights Act\, Autism Act\, Equality Act)\nReasonable adjustments\, including hospital passports\nAppropriate DNACPR application\nProfessional culture\, biases\, and their impact\nAccessible communication\nUnderstanding and responding to individuals and families\nAsk Listen Do framework\nLearning from LeDeR\n\nPrior to attending\, delegates must have completed the e-learning module which can be found here\nPlease note this is managed on the national platform “e-learning for healthcare” and is not managed by HCPA. You will need to have an account or register for one. Guidance and support can be found here \nSome content may be sensitive or distressing. If impacted\, please discuss this with your employer and seek appropriate support.\nWatch this powerful animation about The Oliver McGowan Mandatory Training \n*Please note: This course carries a course fee regardless of membership.\nDelegates who are late may not be admitted into the training. No refund will be offered.\nSee Terms & Conditions for cancellation periods. URL:https://www.hcpa.info/courses/the-oliver-mcgowan-mandatory-training-on-learning-disability-autism-tier-2-4/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Care topics,Oliver McGowan END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260724T093000 DTEND;TZID=Europe/London:20260724T163000 DTSTAMP:20260602T020004 CREATED:20260520T085402Z LAST-MODIFIED:20260520T085402Z UID:10002466-1784885400-1784910600@www.hcpa.info SUMMARY:The Oliver McGowan Mandatory Training on Learning Disability & Autism (Tier 2) (Quantum)... DESCRIPTION:    \nCourse fee: £75+VAT – This is a closed session for Quantum employees only \nThis course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS). More information can be found here\n\nOne day course at HCPA Campus\nThis course is suitable for staff providing direct care or making decisions across all adult care settings \nUnder the Health and Care Act 2022 all CQC-regulated providers must ensure their staff receive training in learning disability and autism that is appropriate to their role.\nThis is supported by the Oliver McGowan Code of Practice\, which sets out how to meet this legal duty. \n\nThis applies to all services\nEven if your service does not currently support autistic people or people with a learning disability\, this requirement still applies.\nPeople with learning disabilities and autistic people may use a wide range of services\, including general\, older people’s\, and non-specialist settings. In some cases\, individuals may not have a formal diagnosis or may not have disclosed it. Therefore\, all staff must be equipped with the knowledge and skills to provide safe\, respectful\, and inclusive care. \nThe Oliver McGowan Mandatory Training is the government’s preferred training of meaningful training for health and social care staff on learning disabilities and autism.\nThe Tier 2 course is co-delivered by trainers with lived experience and covers: \n\nAvoiding diagnostic overshadowing\nCommon co-occurring conditions\nLegal frameworks (Mental Capacity Act\, Human Rights Act\, Autism Act\, Equality Act)\nReasonable adjustments\, including hospital passports\nAppropriate DNACPR application\nProfessional culture\, biases\, and their impact\nAccessible communication\nUnderstanding and responding to individuals and families\nAsk Listen Do framework\nLearning from LeDeR\n\nPrior to attending\, delegates must have completed the e-learning module which can be found here\nPlease note this is managed on the national platform “e-learning for healthcare” and is not managed by HCPA. You will need to have an account or register for one. Guidance and support can be found here \nSome content may be sensitive or distressing. If impacted\, please discuss this with your employer and seek appropriate support.\nWatch this powerful animation about The Oliver McGowan Mandatory Training \n*Please note: This course carries a course fee regardless of membership.\nDelegates who are late may not be admitted into the training. No refund will be offered.\nSee Terms & Conditions for cancellation periods. URL:https://www.hcpa.info/courses/the-oliver-mcgowan-mandatory-training-on-learning-disability-autism-tier-2-quantum-5/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260724T100000 DTEND;TZID=Europe/London:20260724T160000 DTSTAMP:20260602T020004 CREATED:20260511T141040Z LAST-MODIFIED:20260511T141040Z UID:10002428-1784887200-1784908800@www.hcpa.info SUMMARY:Resolving Conflict\, Providing Feedback\, and Managing Complaints - Essential Knowledge and Skills for those New to Leadership DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £37.50+VAT | Non-member: £75+VAT\n \nOne day course at HCPA Campus \nEffective leadership requires the ability to navigate conflict\, provide constructive feedback\, and manage complaints with confidence and professionalism. This course is designed for those new to leadership or taking on new responsibilities\, equipping them with the essential skills to handle challenging workplace situations effectively. \nLearners will be able to identify common causes of conflict and explore practical resolution strategies\, including mediation and feedback techniques. The course also addresses the complexities of difficult conversations\, providing a structured\, five-step approach to ensure productive and solution-focused discussions. Additionally\, learners will gain insights into complaint management\, from identifying common issues to conducting thorough investigations and reaching evidence-based conclusions. \nEntry requirements:\nLearners who attend this course need to be New to Leadership. \nLearning objectives:\n• Recognise the different types and common causes of conflict and identify the possible outcomes of conflict resolution.\n• Utilise different tools to manage conflict including feedback and mediation.\n• Understand what makes conversations difficult and why we need to have them.\n• Explore a 5-step strategy that covers: preparation\, solution focused communication and action planning.\n• Identify common types of complaints and analyse the stages of the complaint handling process.\n• Utilise investigatory techniques to reach evidence-based conclusions. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred URL:https://www.hcpa.info/courses/resolving-conflict-providing-feedback-and-managing-complaints-essential-knowledge-and-skills-for-those-new-to-leadership-2/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Care Leadership Courses END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260727T093000 DTEND;TZID=Europe/London:20260727T160000 DTSTAMP:20260602T020004 CREATED:20260515T143030Z LAST-MODIFIED:20260515T143030Z UID:10002464-1785144600-1785168000@www.hcpa.info SUMMARY:Introduction to Prevention & Enablement DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £37.50+VAT | Non-member: £75+VAT \nOne day course at HCPA Campus\nThis course focuses on falls prevention and Enabling Care.\nRecent guidance on the physical and mental health benefits of being more: active\, empowered\, and independent\, now emphasises what has been known in Therapy settings for a long time\, and that is: through an enabling approach\, people can actually improve\, and live longer\, better lives! \nThis same ethos is also important for falls prevention\, we know that falls aren’t always preventable\, but it is essential that individuals are still improving not only their quality of life but also severity of falls\, focusing on better health outcomes for individuals. \nDelegates will learn new skills from our qualified Physiotherapist\, enhancing knowledge and practical skills\, which will allow them to help individuals improve such things as sit to stand\, mobility\, and positioning. \nLearning objectives:\n• Outline the most effective methods to help reduce falls\n• Identify common risk factors\n• Understand the importance of exercise\n• Understand how to risk assess falls using a multi-factorial risk assessment \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred. URL:https://www.hcpa.info/courses/introduction-to-prevention-enablement-2/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Prevention & Enablement END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260728T100000 DTEND;TZID=Europe/London:20260728T160000 DTSTAMP:20260602T020004 CREATED:20260521T092104Z LAST-MODIFIED:20260521T092104Z UID:10002469-1785232800-1785254400@www.hcpa.info SUMMARY:Music in Dementia Homecare DESCRIPTION:    \nCourse fees: Fully funded\nONLY available for Hertfordshire Homecare\, Domiciliary Care and Hospice services supporting those living with Dementia\nAudience: Current Dementia and Engagement Champion or Equivalent training\, Care Coordinators or Senior Carer’s\, Learning & Development / Practice Development Leads. \nOne day course at HCPA Campus \nFollowing training\, delegates will be invited to attend monthly 1 hour online network sessions to continue learning from others \nEntry Requirements – Delegates are required to have existing extended knowledge in dementia (eg HCPA Dementia or Engagement Champion or equivalent.)  \nDelegates should also complete this pre-learning prior to attending WATCH HERE \nDiscover how music can transform dementia care in this engaging and practical one-day course\, designed specifically for home care staff. Part of the Power of Music – Music in Herts Dementia Care programme\, this course supports care professionals to use music as a powerful\, person-centred tool to enhance wellbeing\, communication\, and connection. \nLearners will explore the science behind music and the brain\, gaining an understanding of why music remains accessible even as dementia progresses. The course highlights the wide-ranging benefits of music\, including improved mood\, reduced anxiety\, enhanced communication\, and stronger connections with others. \nThrough practical activities and real-life examples\, participants will develop the confidence to use music creatively within everyday care. This includes creating personalised playlists\, incorporating music into daily routines such as personal care and mealtimes\, and using music to support prevention\, independence\, and positive behaviour support. \nA strong focus is placed on person-centred care\, helping learners understand how to identify and respect individual music preferences\, cultural backgrounds\, and life stories. Participants will also explore how to embed music into care planning and use it to achieve outcomes across physical health\, mental wellbeing\, and social engagement. \nBy the end of the course\, learners will be equipped with practical tools\, ideas\, and strategies to integrate music into their service and support a more meaningful\, connected experience for people living with dementia. \nWhat you will learn\n• The benefits of music in supporting people living with dementia\n• How music can be used to improve communication\, mood\, and wellbeing\n• How to develop personalised music approaches using life stories and preferences\n• Practical ways to embed music into everyday care and routines\n• Strategies to support independence\, prevention\, and positive behaviour through music\n• How to share learning and promote a whole-team approach to embedding music in care \nLearning Outcomes\n• Understand the many benefits of music therapy\n• Understand how to use music to connect with people\n• Understand how to apply person-centred approaches to fulfil someone’s music preferences and overcoming mis-conceptions\n• Understand how to integrate music preferences and therapeutic techniques within life stories and general care planning\n• Understand strategies to implement music preferences in your care setting\n• Understand how to cascade to staff \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nDelegates who are late may not be admitted into the training and a cost incurred.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA. URL:https://www.hcpa.info/courses/music-in-dementia-homecare-4/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Care topics END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260729T093000 DTEND;TZID=Europe/London:20260729T163000 DTSTAMP:20260602T020004 CREATED:20260512T131125Z LAST-MODIFIED:20260512T131125Z UID:10002438-1785317400-1785342600@www.hcpa.info SUMMARY:The Oliver McGowan Mandatory Training on Learning Disability & Autism (Tier 2) DESCRIPTION:    \nCourse fee: £75+VAT\nThis course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS). More information can be found here\n\nOne day course at HCPA Campus\nThis course is suitable for staff providing direct care or making decisions across all adult care settings \nUnder the Health and Care Act 2022 all CQC-regulated providers must ensure their staff receive training in learning disability and autism that is appropriate to their role.\nThis is supported by the Oliver McGowan Code of Practice\, which sets out how to meet this legal duty. \n\nThis applies to all services\nEven if your service does not currently support autistic people or people with a learning disability\, this requirement still applies.\nPeople with learning disabilities and autistic people may use a wide range of services\, including general\, older people’s\, and non-specialist settings. In some cases\, individuals may not have a formal diagnosis or may not have disclosed it. Therefore\, all staff must be equipped with the knowledge and skills to provide safe\, respectful\, and inclusive care. \nThe Oliver McGowan Mandatory Training is the government’s preferred training of meaningful training for health and social care staff on learning disabilities and autism.\nThe Tier 2 course is co-delivered by trainers with lived experience and covers: \n\nAvoiding diagnostic overshadowing\nCommon co-occurring conditions\nLegal frameworks (Mental Capacity Act\, Human Rights Act\, Autism Act\, Equality Act)\nReasonable adjustments\, including hospital passports\nAppropriate DNACPR application\nProfessional culture\, biases\, and their impact\nAccessible communication\nUnderstanding and responding to individuals and families\nAsk Listen Do framework\nLearning from LeDeR\n\nPrior to attending\, delegates must have completed the e-learning module which can be found here\nPlease note this is managed on the national platform “e-learning for healthcare” and is not managed by HCPA. You will need to have an account or register for one. Guidance and support can be found here \nSome content may be sensitive or distressing. If impacted\, please discuss this with your employer and seek appropriate support.\nWatch this powerful animation about The Oliver McGowan Mandatory Training \n*Please note: This course carries a course fee regardless of membership.\nDelegates who are late may not be admitted into the training. No refund will be offered.\nSee Terms & Conditions for cancellation periods. URL:https://www.hcpa.info/courses/the-oliver-mcgowan-mandatory-training-on-learning-disability-autism-tier-2-5/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Care topics,Oliver McGowan END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260729T100000 DTEND;TZID=Europe/London:20260729T160000 DTSTAMP:20260602T020004 CREATED:20260513T152231Z LAST-MODIFIED:20260519T085925Z UID:10002455-1785319200-1785340800@www.hcpa.info SUMMARY:Coaching for Effective Leadership - Understanding Self Management and Resilience DESCRIPTION:    \nCourse fee: £112.50 +VAT\n This course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS) under Understanding Self Management.\nRead more about the Department of Health and Social Care (DHSC) Learning and Development Support Scheme here! \nOne day course via Virtual Classroom\nCoaching for Effective Leadership equips managers with practical coaching skills underpinned by strong self management and resilience. The course builds clarity\, focus and confidence under pressure\, helping leaders prioritise effectively\, coach themselves and others\, and sustain their impact in demanding care environments. \nThis Skills for Care CPD module places coaching at the heart of effective leadership\, supported by strong self management and resilience. \nThe day begins by exploring what resilience really is\, and how self management\, emotional intelligence\, beliefs and values influence leadership behaviour under pressure. Managers reflect on how they manage time\, stress and competing demands\, and how this impacts their ability to lead and support others effectively. \nParticipants are then introduced to a practical coaching model\, designed for everyday leadership conversations. Managers use this model to identify three real leadership goals and learn how to prioritise effectively – protecting what matters most while still making progress. \nThrough supported practice\, managers first coach each other on a low risk goal\, before developing their skills further and coaching at a deeper level. Built in protected time allows participants to practise self management techniques\, apply coaching approaches\, and create clarity around focus\, boundaries and next steps. \nLearning Outcomes\n• Explain how effective coaching is underpinned by strong self management and resilience\n• Describe what resilience is and how it supports sustained leadership effectiveness\n• Reflect on how their beliefs\, values and behaviours impact their leadership presence\n• Use a practical coaching model in everyday leadership conversations\n• Identify and prioritise leadership goals\, protecting their most important priorities\n• Apply coaching skills to support clarity\, focus and development in themselves and others\n• Implement practical strategies to manage pressure\, time and competing demands \nJoin us to build your skills\, enhance your leadership\, and boost your team’s performance. \nAs HCPA hold the Quality Assured Learning Service (QACLS) benchmark\, you can confidently book this programme\, knowing the training is of an exceptionally high standard and will provide you with the vital skills needed to successfully lead.\nThis course is eligible for Adult Social Care providers to claim 100% cost reimbursement through the Learning and Development Support Scheme (LDSS) under Understanding Self Management*. \n*Please note: As per our T&C’s\, this course carries a fee. Please refer to the T&C’s  in the event of non-attendance\, non-completion or late cancellation.\nClaims can only be made by the care provider\, individuals are not eligible to claim directly. URL:https://www.hcpa.info/courses/understanding-self-management-skills-2/ LOCATION:Virtual Classroom CATEGORIES:Care Leadership Courses,Leadership & Management Skills END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260803T100000 DTEND;TZID=Europe/London:20260803T160000 DTSTAMP:20260602T020004 CREATED:20260505T125554Z LAST-MODIFIED:20260505T125554Z UID:10002398-1785751200-1785772800@www.hcpa.info SUMMARY:Care Induction DESCRIPTION:  \n  \n\nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £375+VAT | Non-member: £375+VAT \nFive day course at HCPA Campus\nAll sessions must be attended (T&C’s apply)\nDay 1: 03/08/2026\nDay 2: 04/08/2026\nDay 3: 05/08/2026\nDay 4: 06/08/2026\nDay 5: 07/08/2026 \n\nWelcome to the Care Induction course\, a comprehensive five-day programme designed for individuals embarking on a career in care. \nThis course aims to equip those new to working in care with the foundational knowledge and skills needed to excel as a care professional. Each day focuses on crucial aspects of care\, ensuring you are well-prepared to deliver high-quality\, person-centred support. \nContent:\nDay 1: Understanding Your Role and Person-Centred Care\nRole of a Care Professional\, Duty of Care and Candour\n• Gain insight into the responsibilities and expectations of a care professional.\n• Learn about the principles of duty of care and candour\, and how they apply in everyday practice.\nUnderstanding Person-Centred Care (Hertfordshire Connected Lives)\n• Explore the concepts of person-centred care and how they enhance the quality of life for individuals.\n• Understand the Hertfordshire Connected Lives approach and its application in care settings. \nDay 2: Communication\, Information Handling\, and Safeguarding\nUnderstanding Communication and Safe Information Handling\n• Develop effective communication skills essential for interacting with individuals in care.\n• Learn the importance of safe information handling and confidentiality.\nSafeguarding Awareness\n• Understand the principles of safeguarding and the role of a care professional in protecting vulnerable individuals.\n• Recognize the signs of abuse and neglect and know how to report concerns appropriately. \nDay 3: Health\, Safety\, Wellbeing\, and Inclusion\nUnderstanding Health\, Safety & Wellbeing\n• Learn about the health\, safety\, and wellbeing practices that ensure a safe environment for both care professionals and individuals in care.\n• Understand risk assessment and management in care settings.\nMaintaining Dignity in Care\, Equality\, Diversity\, and Inclusion\n• Discover the importance of maintaining dignity and respect in care.\n• Explore concepts of equality\, diversity\, and inclusion\, and how to promote these values in your practice. \nDay 4: Mental Health\, Dementia\, and Learning Disabilities\nUnderstanding Mental Health\, Dementia\, Learning Disabilities\, Autistic Spectrum Disorder\n• Gain knowledge about mental health conditions\, dementia\, learning disabilities\, and Autistic Spectrum Disorder.\n• Learn strategies for providing effective support to individuals with these conditions. \nDay 5: Nutrition\, Oral Health\, and Cultural Awareness\nUnderstanding Fluid\, Nutrition\, and Oral Health\n• Understand the importance of proper nutrition\, hydration\, and oral health in overall wellbeing.\n• Learn how to support individuals in maintaining these aspects of health.\nCultural Awareness\n• Develop awareness of cultural differences and their impact on care.\n• Learn to provide culturally sensitive care that respects and values diversity. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred URL:https://www.hcpa.info/courses/care-induction-3/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Care Induction END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260803T100000 DTEND;TZID=Europe/London:20260803T160000 DTSTAMP:20260602T020004 CREATED:20260508T135232Z LAST-MODIFIED:20260508T135232Z UID:10002418-1785751200-1785772800@www.hcpa.info SUMMARY:Safe medication principles DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £37.50+VAT | Non-member: £75+VAT  \nOne day course at HCPA Campus\nThis course is equips delegates with essential knowledge for the safe and effective administration of medication. It explores key principles\, various routes and methods of administration\, and common side effects or adverse reactions that may occur. \nLearning objectives:\n• Understand the preparations to be taken prior to administrating medication\n• Understand how medication is administered safely and in a way that meets individuals needs\n• Understand how to support individuals to administer their own medication\n• Understand the procedures to follow when there are problems with the administration of medication\n• Understand how the effects of medication are monitored \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred URL:https://www.hcpa.info/courses/safe-medication-principles/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Care topics END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260804T100000 DTEND;TZID=Europe/London:20260804T160000 DTSTAMP:20260602T020004 CREATED:20260505T132307Z LAST-MODIFIED:20260529T153154Z UID:10002402-1785837600-1785859200@www.hcpa.info SUMMARY:Care Planning and Risk Assessment - Extended Knowledge DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £112.50+VAT | Non-member: £225+VAT \nThree day course at HCPA Campus\nDay 1: 04/08/2026\nDay 2: 13/08/2026\nDay 3: 14/08/2026\n\nCourse Overview \nThis three-day extended knowledge course supports care staff to strengthen their understanding and practical skills in assessment\, care planning\, and risk management. Ideal for senior care staff or those in lead roles\, the course covers the full care planning journey\, from initial assessment through to daily delivery\, risk assessment\, and quality assurance. \nThis course is aligned with the Workforce Development Pathway under:\n• Care or Support Worker – Established in their role with consolidated skills and experience\n• Enhanced Care Worker – Delegated healthcare activities and/or condition-specific support \nEntry Requirements\nLearners must be responsible for care planning activities in their services. \nCourse structure \nDay 1 – Laying the Foundations\nFocuses on pre-admission information gathering\, referral and funding pathways\, and planning for a smooth transition into care. Learners will explore the principles of person-centred assessment and how different conditions and needs influence planning. Key safeguarding\, human rights\, and service agreement considerations are also covered. \nDay 2 – Care Planning and Risk in Practice\nAn interactive workshop day where learners apply learning to develop real-life care plans and SMART outcomes. The session explores how to manage fluctuating needs\, balance risk and choice\, and create clear\, practical risk assessments that reflect daily care delivery and mental capacity principles. \nDay 3 – Reviewing and Improving Quality\nCovers quality assurance\, record-keeping\, and the use of tools such as ABC charts and incident logs. Learners will learn to evaluate and update care plans\, reflect on lessons from incidents\, and understand the role of supervision\, digital tools\, and co-production in maintaining safe\, high-quality care. \nLearning outcomes:\n• Explain the importance of thorough information collection before accepting a care package and describe the referral process\, including who can initiate referrals.\n• Understand key funding pathways (local authority\, CHC\, self-funding\, direct payments) and explore best practice for smooth transitions\, focusing on the first 72 hours.\n• Apply core principles of effective assessment (person-centred\, outcome-focused\, strengths-based) and recognise how different conditions influence care planning.\n• Understand the role of human rights and safeguarding in care planning and explain the importance of service agreements\, including disclosure of risk-related behaviour.\n• Identify and assess common risks\, create practical risk assessments\, and apply mental capacity principles when making risk-related decisions.\n• Understand how to embed dignity\, choice\, and control into care plans and consider the impact of cultural background and communication styles.\n• Understand how to use tools such as daily records\, ABC charts\, and audits to monitor care\, track outcomes\, and update plans based on changes\, incidents\, and reviews.\n• Recognise the role of digital systems\, data security\, and effective documentation in meeting regulatory requirements and improving care quality.\n• Understand how to engage individuals and families in co-producing care plans\, develop SMART goals\, and ensure effective handovers and supervision for safety and quality. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred. URL:https://www.hcpa.info/courses/care-planning-and-risk-assessment-extended-knowledge/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Care topics END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260805T093000 DTEND;TZID=Europe/London:20260805T163000 DTSTAMP:20260602T020004 CREATED:20260512T131304Z LAST-MODIFIED:20260512T131304Z UID:10002439-1785922200-1785947400@www.hcpa.info SUMMARY:The Oliver McGowan Mandatory Training on Learning Disability & Autism (Tier 2) DESCRIPTION:    \nCourse fee: £75+VAT\nThis course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS). More information can be found here\n\nOne day course at HCPA Campus\nThis course is suitable for staff providing direct care or making decisions across all adult care settings \nUnder the Health and Care Act 2022 all CQC-regulated providers must ensure their staff receive training in learning disability and autism that is appropriate to their role.\nThis is supported by the Oliver McGowan Code of Practice\, which sets out how to meet this legal duty. \n\nThis applies to all services\nEven if your service does not currently support autistic people or people with a learning disability\, this requirement still applies.\nPeople with learning disabilities and autistic people may use a wide range of services\, including general\, older people’s\, and non-specialist settings. In some cases\, individuals may not have a formal diagnosis or may not have disclosed it. Therefore\, all staff must be equipped with the knowledge and skills to provide safe\, respectful\, and inclusive care. \nThe Oliver McGowan Mandatory Training is the government’s preferred training of meaningful training for health and social care staff on learning disabilities and autism.\nThe Tier 2 course is co-delivered by trainers with lived experience and covers: \n\nAvoiding diagnostic overshadowing\nCommon co-occurring conditions\nLegal frameworks (Mental Capacity Act\, Human Rights Act\, Autism Act\, Equality Act)\nReasonable adjustments\, including hospital passports\nAppropriate DNACPR application\nProfessional culture\, biases\, and their impact\nAccessible communication\nUnderstanding and responding to individuals and families\nAsk Listen Do framework\nLearning from LeDeR\n\nPrior to attending\, delegates must have completed the e-learning module which can be found here\nPlease note this is managed on the national platform “e-learning for healthcare” and is not managed by HCPA. You will need to have an account or register for one. Guidance and support can be found here \nSome content may be sensitive or distressing. If impacted\, please discuss this with your employer and seek appropriate support.\nWatch this powerful animation about The Oliver McGowan Mandatory Training \n*Please note: This course carries a course fee regardless of membership.\nDelegates who are late may not be admitted into the training. No refund will be offered.\nSee Terms & Conditions for cancellation periods. URL:https://www.hcpa.info/courses/the-oliver-mcgowan-mandatory-training-on-learning-disability-autism-tier-2-6/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Care topics,Oliver McGowan END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260806T100000 DTEND;TZID=Europe/London:20260806T120000 DTSTAMP:20260602T020004 CREATED:20260511T094051Z LAST-MODIFIED:20260511T094051Z UID:10002421-1786010400-1786017600@www.hcpa.info SUMMARY:Evidencing & Action Planning DESCRIPTION:  \n  \nCourse fees: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £25+VAT | Non-member: £50+VAT  \nHalf day Webinar via Zoom\nThis course is designed for managers and team leaders who are looking to drive positive change within their adult social care settings. Participants will learn how to create\, implement\, and evaluate improvement action plans that deliver measurable results and align with organisational objectives. Through practical exercises and real-world examples\, attendees will gain the skills to identify areas for improvement and develop SMART objectives (Specific\, Measurable\, Achievable\, Relevant\, Time-bound). The course will also cover strategies for securing leadership support\, assigning responsibilities\, and effectively managing progress to ensure successful outcomes. \nThis interactive session is ideal for those seeking to foster a culture of continuous improvement\, enhance team performance\, and contribute to the overall success of their organisation. \nEntry Requirements: Learners must be in a management or team leader role to attend this course. \nLearning Objectives: \n\nDescribe how to develop an improvement action plan with SMART objectives\, clear tasks\, and realistic timeframes.\nIdentify areas for improvement and align action plans with organisational goals to gain leadership support.\nExplain how to implement and manage action plans by assigning responsibilities and tracking progress.\nEvaluate the effectiveness of the action plan by analysing results and making necessary adjustments.\n\n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred URL:https://www.hcpa.info/courses/evidencing-action-planning/ LOCATION:Virtual Classroom CATEGORIES:Care Leadership Courses END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260806T100000 DTEND;TZID=Europe/London:20260806T160000 DTSTAMP:20260602T020004 CREATED:20260511T141457Z LAST-MODIFIED:20260511T141457Z UID:10002429-1786010400-1786032000@www.hcpa.info SUMMARY:Mental Capacity - Extended Knowledge DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £75+VAT | Non-member: £150+VAT\n \nTwo day course at HCPA Campus\nDay 1: 06/08/2026\nDay 2: 07/08/2026\n\nCourse Overview \nThis advanced-level course is designed to equip adult care professionals with in-depth knowledge and practical skills to confidently navigate and apply the Mental Capacity Act 2005 (MCA) in a wide range of care settings. With a focus on legal compliance\, ethical decision-making\, and person-centred care\, this course builds on foundational understanding to support professionals in delivering care that respects autonomy\, protects rights\, and promotes dignity. \nLearners will explore the historical context and significance of the MCA\, including its roots in human rights law\, and gain a comprehensive understanding of its core principles\, legal frameworks\, and practical applications. The course provides clarity on what constitutes mental capacity\, who is responsible for assessing it\, and how decisions should be made lawfully\, ethically\, and in a person’s best interests. \nLearners will also examine complex areas such as Lasting Power of Attorney (LPA)\, Advanced Decisions\, the lawful use of restraint under section 6(4) of the MCA\, and the evolving landscape of Deprivation of Liberty Safeguards (DoLS)\, including the anticipated changes under Liberty Protection Safeguards (LPS). \nThis course is aligned with the Workforce Development Pathway under:\n• Care or Support Worker – Established in their role with consolidated skills and experience\n• Enhanced Care Worker – Delegated healthcare activities and/or condition-specific support \nLearning objectives: \n• Demonstrate a practical understanding of the Mental Capacity Act 2005\, including its key principles\, purpose\, and scope.\n• Explain the importance of promoting autonomy.\n• Confidently apply the five statutory principles of the MCA 2005\, supporting individuals with decision-making and promoting best practice.\n• Explore roles and responsibilities in decision-making under the MCA\, and how to work collaboratively with others.\n• Explore the legal definition of “restraint” under section 6(4) of the MCA 2005.\n• Explore the connections between the Mental Capacity Act\, the Human Rights Act 1998\, and the CQC’s standards for quality and safety\, and apply this understanding to protect people who use our services rights and dignity. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred. URL:https://www.hcpa.info/courses/mental-capacity-extended-knowledge/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Care topics END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260810T100000 DTEND;TZID=Europe/London:20260810T160000 DTSTAMP:20260602T020004 CREATED:20260508T135604Z LAST-MODIFIED:20260508T135604Z UID:10002419-1786356000-1786377600@www.hcpa.info SUMMARY:Safeguarding & Capacity DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £37.50+VAT | Non-member: £75+VAT  \nOne day course at HCPA Campus\nThis course covers the key principles of safeguarding and an individuals rights regarding capacity. It identifies different types of abuse\, along with the signs and symptoms that might indicate abuse is occurring. It considers when individuals might be particularly vulnerable to abuse and what a care professional must do if abuse is suspected or alleged. \nLearning objectives:\n• Recognise signs and symptoms of abuse\n• Summarise how to respond to suspected or alleged abuse\n• Identify the national and local context of safeguarding and protection from abuse\n• Recognise ways to reduce the likelihood of abuse\n• Explain how to recognise and report unsafe practices\n• Recognise the principles of Mental Capacity and how this relates to effective safeguarding \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred. URL:https://www.hcpa.info/courses/safeguarding-capacity-2/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Care topics END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260810T100000 DTEND;TZID=Europe/London:20260810T160000 DTSTAMP:20260602T020004 CREATED:20260511T141753Z LAST-MODIFIED:20260511T141753Z UID:10002430-1786356000-1786377600@www.hcpa.info SUMMARY:Safeguarding Manager Responsibilities DESCRIPTION:  \n  \nCourse fee: HCPA Full Member: Fully funded*\nAssociate Member: £37.50+VAT | ACE Member: £50+VAT | Non-member: £75+VAT\n\nOne day course at HCPA \nThis course for managers and professionals responsible for overseeing safeguarding practices within their organisation\, provides a comprehensive understanding of the key responsibilities of safeguarding for managers in protecting adults at risk of abuse or neglect. \nDelegates will explore the impact of current legislation\, learn how to respond effectively to suspected or alleged abuse\, and develop skills for collaborative working across agencies. The course also emphasises the importance of supporting colleagues in safeguarding processes\, ensuring a proactive and informed approach to protecting vulnerable adults. \nLearning objectives:\n• Understand the impact of current legislation for the safeguarding of adults at risk of abuse or neglect\n• Understand how to respond to suspected or alleged abuse\n• Understand how to participate in inter-agency\, joint or integrated working in order to protect vulnerable adults\n• Understand how to support others in safeguarding \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred URL:https://www.hcpa.info/courses/safeguarding-manager-responsibilities/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Care Leadership Courses END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260810T100000 DTEND;TZID=Europe/London:20260810T160000 DTSTAMP:20260602T020004 CREATED:20260521T092410Z LAST-MODIFIED:20260521T092410Z UID:10002470-1786356000-1786377600@www.hcpa.info SUMMARY:Music in Dementia Homecare DESCRIPTION:    \nCourse fees: Fully funded\nONLY available for Hertfordshire Homecare\, Domiciliary Care and Hospice services supporting those living with Dementia\nAudience: Current Dementia and Engagement Champion or Equivalent training\, Care Coordinators or Senior Carer’s\, Learning & Development / Practice Development Leads. \nOne day course at HCPA Campus \nFollowing training\, delegates will be invited to attend monthly 1 hour online network sessions to continue learning from others \nEntry Requirements – Delegates are required to have existing extended knowledge in dementia (eg HCPA Dementia or Engagement Champion or equivalent.)  \nDelegates should also complete this pre-learning prior to attending WATCH HERE \nDiscover how music can transform dementia care in this engaging and practical one-day course\, designed specifically for home care staff. Part of the Power of Music – Music in Herts Dementia Care programme\, this course supports care professionals to use music as a powerful\, person-centred tool to enhance wellbeing\, communication\, and connection. \nLearners will explore the science behind music and the brain\, gaining an understanding of why music remains accessible even as dementia progresses. The course highlights the wide-ranging benefits of music\, including improved mood\, reduced anxiety\, enhanced communication\, and stronger connections with others. \nThrough practical activities and real-life examples\, participants will develop the confidence to use music creatively within everyday care. This includes creating personalised playlists\, incorporating music into daily routines such as personal care and mealtimes\, and using music to support prevention\, independence\, and positive behaviour support. \nA strong focus is placed on person-centred care\, helping learners understand how to identify and respect individual music preferences\, cultural backgrounds\, and life stories. Participants will also explore how to embed music into care planning and use it to achieve outcomes across physical health\, mental wellbeing\, and social engagement. \nBy the end of the course\, learners will be equipped with practical tools\, ideas\, and strategies to integrate music into their service and support a more meaningful\, connected experience for people living with dementia. \nWhat you will learn\n• The benefits of music in supporting people living with dementia\n• How music can be used to improve communication\, mood\, and wellbeing\n• How to develop personalised music approaches using life stories and preferences\n• Practical ways to embed music into everyday care and routines\n• Strategies to support independence\, prevention\, and positive behaviour through music\n• How to share learning and promote a whole-team approach to embedding music in care \nLearning Outcomes\n• Understand the many benefits of music therapy\n• Understand how to use music to connect with people\n• Understand how to apply person-centred approaches to fulfil someone’s music preferences and overcoming mis-conceptions\n• Understand how to integrate music preferences and therapeutic techniques within life stories and general care planning\n• Understand strategies to implement music preferences in your care setting\n• Understand how to cascade to staff \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nDelegates who are late may not be admitted into the training and a cost incurred.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA. URL:https://www.hcpa.info/courses/music-in-dementia-homecare-5/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Care topics END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260812T100000 DTEND;TZID=Europe/London:20260812T160000 DTSTAMP:20260602T020004 CREATED:20260505T133400Z LAST-MODIFIED:20260505T133400Z UID:10002406-1786528800-1786550400@www.hcpa.info SUMMARY:Moving & Assisting DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £37.50+VAT | Non-member: £75+VAT \nOne day course at HCPA Campus \n*This course involves physical activity. Delegates must be fit and able to use moving and assisting equipment*\nThis course is suitable for anybody whose role involves Moving & Assisting activities within a social care setting\, such as those working in a care home\, nursing home\, or home care setting. \nIf you work in health and social care\, it is likely you will have to move or assist people as part of your role. Often this will involve the use of specialist equipment such as sliding aids\, hoists\, slings and handling belts. It is important that you carry out Moving & Assisting activities safely and correctly to prevent the risk of injuries to yourself or others. \nThe course will provide the information and guidance needed to move and position individuals safely\, in a way that promotes their independence\, dignity and functional mobility. It also teaches about the importance of risk assessments and the potential hazards involved\, along with the key legislation relevant to Moving & Assisting. \nLearning objectives:\n• Outline current legislation\, national guidelines\, policies\, procedures\, and protocols in relation to moving and positioning individuals\n• Explain anatomy of the spine and types of Injuries and identify how to look after your own back\n• Describe how to minimise risk before moving and positioning individuals\n• Identify when to seek advice and/or assistance from others when moving and positioning an individual\n• Outline how to move and position an individual \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred URL:https://www.hcpa.info/courses/moving-assisting-3/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Moving & Assisting END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260812T100000 DTEND;TZID=Europe/London:20260812T160000 DTSTAMP:20260602T020004 CREATED:20260511T142346Z LAST-MODIFIED:20260511T142346Z UID:10002431-1786528800-1786550400@www.hcpa.info SUMMARY:Recruiting and Retaining a Competent\, Values-Based Workforce - Essential Skills for New Managers DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £37.50+VAT | Non-member: £75+VAT\nOne day course at HCPA Campus \nBuilding a strong\, committed workforce starts with hiring the right people and creating an environment where they thrive. This course equips new managers with the essential skills to recruit and retain a values-driven team. Learners will explore the critical role that values and behaviours play in recruitment\, learning how to implement a structured\, values-based hiring process that enhances organisational culture and aligns with long-term goals. \nBeyond recruitment\, the course delves into retention strategies that support workforce stability and improve quality of care. Managers will gain insights into employee motivation and engagement\, learning practical techniques to boost job satisfaction\, commitment\, and team performance. Through interactive discussions\, learners will develop actionable strategies to build and sustain a workforce that is both competent and aligned with the organisation’s core values. \nEntry requirements:\nLearners who attend this course need to be New to Leadership. \nLearning objectives:\n• Understand the importance of values and behaviours in recruitment.\n• Learn practical strategies to implement a values-based recruitment process.\n• Recognise how values-based recruitment enhances organisational culture.\n• Understand the importance of retention strategies and their impact on workforce stability and quality of care.\n• Learn techniques for understanding and addressing individual motivations and engagement of team members.\n• Develop practical strategies to enhance staff satisfaction\, motivation\, and commitment. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred URL:https://www.hcpa.info/courses/recruiting-and-retaining-a-competent-values-based-workforce-essential-skills-for-new-managers/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Care Leadership Courses END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260812T100000 DTEND;TZID=Europe/London:20260812T160000 DTSTAMP:20260602T020004 CREATED:20260513T154056Z LAST-MODIFIED:20260513T154056Z UID:10002456-1786528800-1786550400@www.hcpa.info SUMMARY:Understanding Performance Management DESCRIPTION:    \nCourse fee: £112.50 +VAT\nThis course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS). Read more about the Department of Health and Social Care (DHSC) Learning and Development Support Scheme here! \nOne day course via Virtual Classroom\nThis Skills for Care CPD module is designed for care professionals who want to strengthen their performance management skills. You’ll learn how to set goals\, give feedback\, track progress\, and understand the full performance management cycle.\nLed by industry experts\, the training includes interactive sessions and peer learning—offering practical tools\, techniques\, and strategies to support everyday management. \nWhether you’re a care manager or aspiring leader\, this course will help you.\nLearning Outcomes\n• Understanding the performance management cycle including processes for managing different types of performance\n• Understanding of disciplinary and grievance\, causes of poor performance and how to minimise them\n• Awareness of strategies to improve performance\n• Awareness of managing and retaining high performing staff\n• Understand how to give feedback and manage difficult conversations\n• Awareness of cultures that encourage confidence\, responsibility and accountability\n• Understanding effective role modelling\, coaching and mentoring. \nJoin us to build your skills\, enhance your leadership\, and boost your team’s performance. \nAs HCPA hold the Quality Assured Learning Service (QACLS) benchmark\, you can confidently book this programme\, knowing the training is of an exceptionally high standard and will provide you with the vital skills needed to successfully lead.\n \nThis course is eligible for Adult Social Care providers to claim 100% cost reimbursement through the Learning and Development Support Scheme (LDSS)*. \n*Please note: As per our T&C’s\, this course carries a fee. Please refer to the T&C’s  in the event of non-attendance\, non-completion or late cancellation.\nClaims can only be made by the care provider\, individuals are not eligible to claim directly. URL:https://www.hcpa.info/courses/understanding-performance-management/ LOCATION:Virtual Classroom CATEGORIES:Care Leadership Courses,Leadership & Management Skills END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260813T093000 DTEND;TZID=Europe/London:20260813T163000 DTSTAMP:20260602T020004 CREATED:20260512T141037Z LAST-MODIFIED:20260512T141037Z UID:10002440-1786613400-1786638600@www.hcpa.info SUMMARY:The Oliver McGowan Mandatory Training on Learning Disability & Autism (Tier 2) DESCRIPTION:    \nCourse fee: £75+VAT\nThis course is eligible for funding re-imbursement via the Learning & Development Support Scheme (LDSS). More information can be found here\n\nOne day course at HCPA Campus\nThis course is suitable for staff providing direct care or making decisions across all adult care settings \nUnder the Health and Care Act 2022 all CQC-regulated providers must ensure their staff receive training in learning disability and autism that is appropriate to their role.\nThis is supported by the Oliver McGowan Code of Practice\, which sets out how to meet this legal duty. \n\nThis applies to all services\nEven if your service does not currently support autistic people or people with a learning disability\, this requirement still applies.\nPeople with learning disabilities and autistic people may use a wide range of services\, including general\, older people’s\, and non-specialist settings. In some cases\, individuals may not have a formal diagnosis or may not have disclosed it. Therefore\, all staff must be equipped with the knowledge and skills to provide safe\, respectful\, and inclusive care. \nThe Oliver McGowan Mandatory Training is the government’s preferred training of meaningful training for health and social care staff on learning disabilities and autism.\nThe Tier 2 course is co-delivered by trainers with lived experience and covers: \n\nAvoiding diagnostic overshadowing\nCommon co-occurring conditions\nLegal frameworks (Mental Capacity Act\, Human Rights Act\, Autism Act\, Equality Act)\nReasonable adjustments\, including hospital passports\nAppropriate DNACPR application\nProfessional culture\, biases\, and their impact\nAccessible communication\nUnderstanding and responding to individuals and families\nAsk Listen Do framework\nLearning from LeDeR\n\nPrior to attending\, delegates must have completed the e-learning module which can be found here\nPlease note this is managed on the national platform “e-learning for healthcare” and is not managed by HCPA. You will need to have an account or register for one. Guidance and support can be found here \nSome content may be sensitive or distressing. If impacted\, please discuss this with your employer and seek appropriate support.\nWatch this powerful animation about The Oliver McGowan Mandatory Training \n*Please note: This course carries a course fee regardless of membership.\nDelegates who are late may not be admitted into the training. No refund will be offered.\nSee Terms & Conditions for cancellation periods. URL:https://www.hcpa.info/courses/the-oliver-mcgowan-mandatory-training-on-learning-disability-autism-tier-2-7/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Care topics,Oliver McGowan END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260814T100000 DTEND;TZID=Europe/London:20260814T123000 DTSTAMP:20260602T020004 CREATED:20260513T155351Z LAST-MODIFIED:20260513T155351Z UID:10002457-1786701600-1786710600@www.hcpa.info SUMMARY:Navigating Difficult Conversations - Effective Communication Strategies for Leaders DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £25+VAT | Non-member: £50+VAT \nHalf day course via Virtual Classroom\n \nThis half-day\, live online session is designed specifically for established leaders who value discussion-led learning and peer insight. Delivered in an interactive virtual environment\, it removes the need for travel and easily fits into busy schedules. The session centres on guided conversation\, reflective dialogue\, and shared experience\, enabling leaders to explore real challenges collaboratively and translate insights into effective action. \nFocusing on difficult workplace conversations\, this course creates space for leaders in adult social care to discuss the factors that make these conversations challenging and why engaging in them is essential. Through facilitator-led dialogue and exploration of a practical 5-step strategy\, participants will examine how to prepare for and hold solution-focused discussions\, give constructive feedback\, and support meaningful action planning. The session is designed for leaders\, managers\, and supervisors who want to strengthen their communication confidence\, whether they are refining existing skills or building new ones. \nLearning objectives:\n• Understand what makes conversations difficult and why we need to have them.\n• Explore a 5-step strategy that covers: preparation\, solution focussed communication and action planning.\n• Learn strategies for providing effective feedback on performance and behaviours.\n• Identify outcomes of conflict resolution\n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred URL:https://www.hcpa.info/courses/navigating-difficult-conversations-effective-communication-strategies-for-leaders/ LOCATION:Virtual Classroom CATEGORIES:Care Leadership Courses END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260814T100000 DTEND;TZID=Europe/London:20260814T160000 DTSTAMP:20260602T020004 CREATED:20260511T110646Z LAST-MODIFIED:20260511T110646Z UID:10002423-1786701600-1786723200@www.hcpa.info SUMMARY:Dementia - Person-centred Support Care Strategies DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £37.50+VAT | Non-member: £75+VAT  \nOne day course at HCPA \nEntry requirements: Prior to attending this course\, delegates must have completed the pre-learning module Introduction to Prevalence and Types of Dementia \nThis course provides all staff with essential knowledge and skills for supporting individuals with dementia. Participants recap material from pre-learning regarding the types and prevalence of dementia and engage in practical care strategies focusing on effective communication\, care planning\, incorporating life stories\, and achieving positive outcomes. The session includes an introduction to Positive Behavioural Support (PBS) and highlights the importance of using the dementia checklist in daily practice. \nLearning objectives:\n• Describe the critical role of person-centred support and the principles that underpin good practice.\n• Explain the significance of personalisation tools\, advanced care planning\, and lifework history in enabling people living with Dementia to live well.\n• Understand the fundamentals of Positive Behaviour Support (PBS) and how to implement behaviour support interventions for people living with Dementia\n• Understand the importance of effective communication in Dementia care and recognise the relationship between communication\, interaction\, and behaviour.\n• Describe the value of effective collaboration and involvement of families\, support networks\, and community services in the care and support of people living with Dementia. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred URL:https://www.hcpa.info/courses/dementia-person-centred-support-care-strategies/ LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT CATEGORIES:Care topics END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260814T140000 DTEND;TZID=Europe/London:20260814T163000 DTSTAMP:20260602T020004 CREATED:20260513T160440Z LAST-MODIFIED:20260513T160440Z UID:10002458-1786716000-1786725000@www.hcpa.info SUMMARY:Time Management for Leaders - Applying the 7 Habits of Highly Effective People DESCRIPTION:  \n  \nCourse fee: HCPA Standard Member: Fully funded*\nAssociate/Network Member: £25+VAT | Non-member: £50+VAT \nHalf day course via Virtual Classroom\n \nThis half-day\, live online session is designed for established leaders who benefit from discussion-led\, peer-to-peer learning. Delivered in an interactive virtual environment\, it removes travel demands and fits seamlessly into busy schedules. The session places strong emphasis on guided conversation\, shared experiences\, and reflective dialogue\, enabling leaders to explore practical approaches together and apply insights directly to their work. \nIn this discussion-focused course\, leaders in adult social care will examine effective time-management strategies and explore how personal habits influence productivity. Drawing on principles from Stephen R. Covey’s The 7 Habits of Highly Effective People\, participants will engage in collaborative conversations about prioritisation\, common time traps\, stress\, and sustainable work practices. Through facilitated dialogue and practical examples\, leaders will develop a clearer understanding of how to use their time intentionally and support productive working across their teams. \nLearning objectives:\n• Understand the importance of effective time management including effects of stress.\n• Identify individual “thieves of time” and common errors in time management.\n• Understand how to manage a task list most effectively.\n• Analyse time wasters such as procrastination and fear of failure.\n• Learn to categorise tasks based on urgency and importance using the time management matrix.\n• Evaluate time management tools and effective communication. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred. URL:https://www.hcpa.info/courses/time-management-for-leaders-applying-the-7-habits-of-highly-effective-people-2/ LOCATION:Virtual Classroom CATEGORIES:Care Leadership Courses END:VEVENT END:VCALENDAR