Resolving Conflict, Providing Feedback, and Managing Complaints: Essential Knowledge and Skills for those New to Leadership
2025-06-17 10:00 - 16:00 (Europe/London) | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Full Member: Fully funded* | ACE Member: £50+VAT | Associate Member: £56+VAT | Non-member: £75+VAT
One day course at HCPA Campus
Effective leadership requires the ability to navigate conflict, provide constructive feedback, and manage complaints with confidence and professionalism. This course is designed for those new to leadership or taking on new responsibilities, equipping them with the essential skills to handle challenging workplace situations effectively.
Learners will be able to identify common causes of conflict and explore practical resolution strategies, including mediation and feedback techniques. The course also addresses the complexities of difficult conversations, providing a structured, five-step approach to ensure productive and solution-focused discussions. Additionally, learners will gain insights into complaint management, from identifying common issues to conducting thorough investigations and reaching evidence-based conclusions.
Entry requirements:
Learners who attend this course need to be New to Leadership.
Learning objectives:
• Recognise the different types and common causes of conflict and identify the possible outcomes of conflict resolution.
• Utilise different tools to manage conflict including feedback and mediation.
• Understand what makes conversations difficult and why we need to have them.
• Explore a 5-step strategy that covers: preparation, solution focused communication and action planning.
• Identify common types of complaints and analyse the stages of the complaint handling process.
• Utilise investigatory techniques to reach evidence-based conclusions.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Manager Forum for Older People Care Services - Virtual
2025-06-24 10:00 - 12:00 | Virtual Classroom
Course fee: HCPA Full Member: Fully funded* | ACE Member: Fully funded* | Associate Member: N/A | Non-member: N/A
2 hour forum virtual via MS Teams!

Join our forum for Managers who work in Older Persons care services – In Person or Online!
That’s right, two options: either attend in person at our Mundells site (limited spaces) or join us online.
This forum is designed to be your space – a place to connect, collaborate, and share what matters most to you.
We’re still gathering content and would love your input to help shape the agenda.
Tell us:
• What topics should we cover?
• What challenges are you facing?
• Any guest speakers you’d like to hear from?
Please give us your suggestions by filling in the below form – we’re all ears & book your space below
Click here for your suggestions
If you would like to attend in person at our Mundells site, See Here
We look forward to seeing you – online or in person!
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred

Advance Care Planning in End of Life Care - Homecare & Supported Living
2025-06-27 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
One day course at HCPA Campus
We are delighted to host on behalf of Hertfordshire Hospices this interactive workshop on how to get the conversation started regarding Advance Care Planning. This course will be facilitated and be interactive looking at tools, templates for Advance Care Planning.
Learning Outcomes:
• At the end of the day, participants will be able to describe and discuss relevance of ACP to their own practice.
• Participants will have a knowledge of Key advance planning principles and tools.
• The participants will be able to recognize and use Key documents to support Advance Care Planning, and decision making.
• At the end of the day participants will be able to facilitate discussions with their service users/Residents and have an awareness of how to record this information. of ACP.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Creating a Supportive Dementia Care Culture - Key Information for Managers
2025-07-17 10:00 - 13:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Full Member: Fully funded* | ACE Member: £33+VAT | Associate Member: £38+VAT | Non-member: £50+VAT
Half day course at HCPA
This course empowers managers to build a compassionate and proactive dementia care culture. Key areas include myth-busting, understanding unconscious bias, and challenging outdated perceptions. You’ll learn essential skills in person-centred care aligned with CQC standards and explore how dementia care has evolved over the past decade. Dive into proactive care strategies, including Positive Behaviour Support (PBS), effective documentation, therapeutic observations, and spotting early signs of deterioration. The course also highlights the importance of comprehensive staff training, linking to NICE, SCIE, and national dementia strategies.
Learning objectives:
• Describe common myths in dementia care and how to challenge them
• Understand the changes in dementia care and how to future proof services
• Explain person centred care and its importance for staff, service users, commissioners and regulators
• Understand the importance of a proactive approach and how to embed positive behavioural support
• Deepen knowledge of specific skills in dementia care including Therapeutic observation (1:1), spotting deterioration and good practice in documentation
• Explain the importance of staff training and how to access available training
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Recommended Summary Plan for Emergency Care and Treatment (ReSPECT)
2025-07-18 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
One day course at HCPA Campus
We are delighted to host on behalf of Hertfordshire Hospices this interactive workshop on how to get the conversation started regarding ReSPECT. This course will be facilitated and be interactive looking at tools, templates and case studies to aid in the ReSPECT process.
Learning Outcomes:
• Gain confidence in gathering information for a ReSPECT document.
• Gain knowledge of ReSPECT and why it is important
• Understand how to start a conversation about ReSPECT.
• Be able to facilitate discussions with people receiving care
• Be awareness of who to contact to support this vital documentation.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Quality Life History to Support Dementia Care in Homecare Settings Webinar
2025-07-24 14:00 - 16:00
Course fee: HCPA Full Member: Fully funded* | ACE Member: Fully funded* | Associate Member: N/A | Non-member: N/A
2 hour Webinar via Zoom!

Join us for an engaging and practical session on Quality Life History to Support Dementia Care in Homecare.
This fully funded online learning session is designed specifically for Homecare staff in Hertfordshire.
You’ll gain practical tools and insights to support the people you care for more meaningfully.
• To explore what life history is
• To be able to identify the importance and benefits of life history
• To understand the role of Life history in person centred care person centred care
• To cover how to gather a Life history
• To look at ways of presenting and using a life History
• How to use and update This is Me
• To understand how to integrate life history in to daily care
Whether you’re new to life history work or looking to refresh your approach, this session will equip you with meaningful strategies to improve the quality of life for residents living with dementia.
Click here to book!
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred

Advance Care Planning in End of Life Care - Residential & Nursing
2025-07-25 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT

Digital & Data CHAMPION...
2025-08-04 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fees: HCPA Full Member: Fully funded* | ACE Member: £264+VAT | Associate Member: £300+VAT | Non-member: £400+VAT
Four day course at HCPA Campus
All sessions must be attended
Day 1: 04/08/2025
Day 2: 13/08/2025
Day 3: 18/08/2025
Day 4: 26/08/2025
This course will enable Care professionals to take on the role of Champion within their organisation for this topic. The Champion will have a clear understanding of local and national guidance and legislation for and will cascade this information amongst care teams, improving the safety and quality of care for individuals.
Expectations of being a Champion are as follows:
• Share knowledge to staff through team meetings, mentoring and coaching
• Gain topic specific knowledge
• Keep up to date with resources and support via the HCPA Members Zone
• Take responsibility to champion the topic area to ensure the care provider meets best practice standards
• Build strong relationships with professionals
• Support “Better outcomes for the individuals you support” for topic area
• Review Governance of the topic including reviewing and update policies and procedures to meet standards
• Attend yearly CPD and complete reflective accounts to enable revalidation
Selecting your Champion
To help you select your chosen Champion, they will need to:
1. Be a member of staff with authority to mentor staff and work with external partners
2. Have enthusiasm and dedication to promote best practice in the organisation and action change
3. Be committed to multi-disciplinary working, both internally and externally
4. Have confidence and strong communication skills to share information with staff teams via team meetings
5. Have the ability to critically review current governance processes for the topic area
Learning Outcomes:
• Understand the champion role and how this can benefit their organisation
• Understand the process of SMART goal setting and be able to relate this in own place of work
• Understand Data Security & Protection Law and Legislation.
• Understand the requirements for GDPR compliance and CQC inspections
• Understand Person centred digital care and support, including the ethical use of technology
• Understand the use of AI in the Care Sector
• Understand how to support your organisation
• Understand how to promote Data Security and Digital working in the workplace.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.

An introduction to Prevention and Enablement - For Homecare Providers
2025-08-12 10:30 - 11:30 | Virtual Classroom
Course fee: HCPA Full Member: Fully funded* | ACE Member: Fully funded* | Associate Member: N/A | Non-member: N/A
1 hour Webinar via Zoom!

HCPA are pleased to welcome you to this interactive online learning session.
Learning Objectives
• How to use the Prevention and Enablement Framework
• The effectiveness of Goal setting
• Building your champion MDT and how to ensure learning is shared and implemented.
• Falls Management and triangulation across care plans
• How you can ensure movement and exercise is embedded into every day care
• Have an awareness of linking in with community opportunities and sharing best practice.
Click here to register
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred

An introduction to Prevention and Enablement - Practical Tips for Care Staff - For Homecare Providers
2025-08-26 10:30 - 11:30 | Virtual Classroom
Course fee: HCPA Full Member: Fully funded* | ACE Member: Fully funded* | Associate Member: N/A | Non-member: N/A
1 hour Webinar via Zoom!

HCPA are pleased to welcome you to this interactive online learning session.
Learning Objectives
• Understanding what Prevention and Enablement is
• Understanding the principles of Enabling Care
• Understanding the importance of physical activity and movement
• Understanding the relevance of mental capacity
• Learning some practical Enabling Care top tips
Click here to register
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred

Enabling & Posture CHAMPION...
2025-09-05 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fees: HCPA Full Member: Fully funded* | ACE Member: £264+VAT | Associate Member: £300+VAT | Non-member: £400+VAT
Four day course at HCPA Campus
All sessions must be attended
Day 1: 05/09/2025
Day 2: 12/09/2025
Day 3: 19/09/2025
Day 4: 26/09/2025
Your application has been approved! If the approved nominated person can attend all of the above dates, please now book their space below

*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred.

Enabling & Posture CHAMPION - Application
2025-09-05 10:00 - 16:00
Course fees: HCPA Full Member: Fully funded* | ACE Member: £264+VAT | Associate Member: £300+VAT | Non-member: £400+VAT
Four day programme open for applications
Day 1: 05/09/2025 | Day 2: 12/09/2025 | Day 3: 19/09/2025 | Day 4: 26/09/2025
All sessions must be attended
Lead Excellence in Care with HCPA Champions
Empower your team by developing experienced colleagues to become HCPA Champions – individuals who influence positive, high-quality change within their care services.
What is an HCPA Champion?
A Champion is a trained experienced care professional who drives improvements in care practices, embeds governance, and models excellence across the organisation.
The programmes equip Champions with the confidence, tools, and knowledge to influence change, support colleagues, and apply best practice consistently.
Champions revalidate every two years by evidencing change through action plans, case studies, and continuing professional development.
Why have Champions?
Care Managers cannot do everything, they need support from trusted staff to ensure the service remains compliant with evolving national and local guidance. Champions mentor peers, influence care delivery, and maintain elevated care standards through ongoing governance and learning.
We suggest care providers have a Champion in each relevant topic area. To ensure quality and focus, each individual may only be a Champion in up to two topic areas:
The Enabling & Posture CHAMPION equips staff to learn how simple changes can be made to improve functional independence, so that individuals can fully participate in their life physically and mentally, thereby improving overall health outcomes and quality of life, and supporting people to live longer better.
Learning Outcomes:
• Define the role of an Enabling Champion and explain how this role can benefit their organisation by fostering a culture of independence and active participation.
• Describe the anatomy and physiology relevant to mobility, including the benefits of physical activity and encouraging participation in activities of daily living (ADLs) through normal movement.
• Explain the principles of an enabling care culture, including how to identify potential problems and appropriately signpost to appropriate professionals.
• Apply the SMART goal-setting process to develop personalised mobility and enabling plans within their own workplace.
• Demonstrate effective communication and motivational strategies, including goal setting, to support and encourage individuals’ participation in mobility and ADLs.
• Implement therapeutic handling techniques, such as therapeutic touch, to facilitate safe and effective movement.
• Analyse posture and positioning principles, including joint positioning and optimal alignment, and apply methods to check and improve sitting posture.
• Evaluate signs of acute deterioration using tools such as RESTORE2 and NEWS2, and identify appropriate actions and referrals.
• Assess the impact of enabling practices on individual independence and well-being, and recommend improvements to care plans and organisational culture.
• Develop a comprehensive action plan using SMART goals to promote an enabling care culture that supports safe mobility, encourages physical activity, and ensures timely response to health deterioration.
Find out more and apply here
Note – This is an application, not a booking. If approved, you will be invited to book.

Internal Training - Safeguarding intermediate level...
2025-09-11 09:15 - 15:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
One day course at HCPA Campus
This course is for HCPA Staff only.
Learning objectives:
• Understand the impact of current legislation for the safeguarding of adults at risk of abuse or neglect
• Understand how to respond to suspected or alleged abuse
• Understand how to participate in inter-agency, joint or integrated working in order to protect vulnerable adults
• Understand how to support others in safeguarding
• Understand how to follow HCPA Safeguarding procedure
• Understand Capacity and Consent.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred.

UTI and Catheter Care Webinar
2025-09-11 10:00 - 11:30 | Virtual Classroom
Course fee: HCPA Full Member: Fully funded* | ACE Member: Fully funded* | Associate Member: N/A | Non-member: N/A
1.5 hour Webinar via MS Teams!

Join us for this essential webinar, led by Hertfordshire and West Essex Integrated Care Board, aimed at improving safety and quality of care by preventing urinary tract infections (UTIs) and enhancing catheter care across the system.
This session will highlight the role of catheter passports in supporting communication, documentation, and timely catheter reviews, helping to reduce infection risk. We will also share local insights from the To Dip or Not To Dip (TDONTD) survey exploring current practice around urine dipstick use and identifying opportunities for safer UTI diagnosis.
Attendees will gain valuable knowledge on effective UTI prevention strategies, local healthcare associated infections (HCAIs) surveillance data from care settings and practical actions to help reduce catheter-associated urinary tract infections (CAUTIs)
Attendees will learn about the risks, prevention strategies, roles, and responsibilities and how the use of catheter passports can reduce infection rates through better documentation and timely catheter reviews.
CLICK HERE TO REGISTER
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred

Trauma Informed Approaches and becoming a trauma informed organisation - with HPFT
2025-09-11 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Full Member: Fully funded*
Associate Member: £56+VAT | ACE Member: £50+VAT | Non-member: £75+VAT
One day course at HCPA
Delegates will have an opportunity to understand the widespread nature of trauma within populations, and how these can manifest on both an individual, community, cultural and national level.
Delegates will learn how traumatic experiences, especially those in childhood can fundamentally affect the way in which brain development occurs and will explore different types of trauma responses. They will also learn a key principle of being trauma informed is by looking beyond presenting behaviours and understand trauma informed approaches are not a specific intervention, rather an organisational change to how people within all levels of an organisation are treated. This organisational change has multiple benefits to all people at all levels, not just those who use services.
Delegates will spend the second half of the day being shown a step-by-step guide on how to use the TrACE toolkit to; ready, review, monitor and evaluate their own trauma informed journey and have an opportunity to network with other delegates to support their individual journeys further.
Learning objectives:
• The prevalence of trauma, especially Adverse Childhood Experiences (ACEs) within society.
• That trauma is a natural response to abnormal experiences.
• Consider types of experiences that can lead to trauma.
• Explore the link between ACEs and poor adult health outcomes.
• Understand key points of attachment theory.
• Understand how trauma can change the flight and fight response and, how this can subsequently cause a lifelong impact on a person’s behaviour.
• Understand the 4 R’s of being trauma aware and the 6 principles of trauma approaches.
• Step-by-step guide on how to become a trauma informed organisation using the 4 stages of the TrACE toolkit.

*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Think Big, Lead Smart - Well-Led
2025-09-17 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Full Member: Fully funded* | ACE Member: £437.50+VAT | Associate Member: £437.50+VAT | Non-member: £437.50+VAT

FIVE day course either at HCPA Campus or by Virtual Classroom
All sessions must be attended
Day 1: 17/09/2025
Day 2: 01/10/2025
Day 3: 16/10/2025
Day 4: 04/11/2025
Day 5: 20/11/2025
Are you in a role where you would like to master the art of strategic leadership?
Do you want to lead with purpose and think with power?
Our five-day leadership programme (formerly known as Succession Planning Stage 2 – Continuing Professional Development) is designed for managers with 2+ years’ experience, multi-site or regional managers, directors and business owners in adult social care.
Gain insights into the distinctions between management and leadership, discover the TEAMology Tool, and build awareness of how your personal leadership style influences others. Develop a clear vision of what success looks like, organisational goals, enhance team performance and drive sustainable, system-level improvements. Key focus areas include strategic planning, values-led leadership, building high-performing teams, navigating change, and developing robust recruitment and retention strategies. Participants will gain the insight and capability to lead with clarity, influence, and long-term impact:
• Know yourself – Looking Inwards
• Leading a successful service – Looking Around
• Leading high performing teams – Looking Sideways
• Beyond Boundaries – Looking Outwards
• Recruitment & Retention
Attending in person will benefit from valuable networking, peer collaboration, and the chance to form buddy and mentoring relationships for ongoing support beyond the course. These sessions spark spontaneous collaboration, deeper insights and sharing best practice through real-time interaction.
The programme also includes learner-led optional follow up sessions with the tutor at 3 months and 6 months, providing continued support and accountability as you apply your learning in the real world.
To book a Virtual classroom space, click here
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Think Big, Lead Smart - Well-Led
2025-09-17 10:00 - 16:00 | Virtual Classroom
Course fee: HCPA Full Member: Fully funded* | ACE Member: £437.50+VAT | Associate Member: £437.50+VAT | Non-member: £437.50+VAT

FIVE day course either at HCPA Campus or by Virtual Classroom
All sessions must be attended
Day 1: 17/09/2025
Day 2: 01/10/2025
Day 3: 16/10/2025
Day 4: 04/11/2025
Day 5: 20/11/2025
Are you in a role where you would like to master the art of strategic leadership?
Do you want to lead with purpose and think with power?
Our five-day leadership programme (formerly known as Succession Planning Stage 2 – Continuing Professional Development) is designed for managers with 2+ years’ experience, multi-site or regional managers, directors and business owners in adult social care.
Gain insights into the distinctions between management and leadership, discover the TEAMology Tool, and build awareness of how your personal leadership style influences others. Develop a clear vision of what success looks like, organisational goals, enhance team performance and drive sustainable, system-level improvements. Key focus areas include strategic planning, values-led leadership, building high-performing teams, navigating change, and developing robust recruitment and retention strategies. Participants will gain the insight and capability to lead with clarity, influence, and long-term impact:
• Know yourself – Looking Inwards
• Leading a successful service – Looking Around
• Leading high performing teams – Looking Sideways
• Beyond Boundaries – Looking Outwards
• Recruitment & Retention
Attending in person will benefit from valuable networking, peer collaboration, and the chance to form buddy and mentoring relationships for ongoing support beyond the course. These sessions spark spontaneous collaboration, deeper insights and sharing best practice through real-time interaction.
The programme also includes learner-led optional follow up sessions with the tutor at 3 months and 6 months, providing continued support and accountability as you apply your learning in the real world.
To book an In-person space, click here
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Understanding Self-Management Skills
2025-09-18 10:00 - 16:00 | Virtual Classroom
Course fee: £112.50 +VAT
Adult social care employers in England can claim up to £135 per staff member on completion of Lead to succeed. Read more about the Department of Health and Social Care (DHSC) Learning and Development Support Scheme here!
One day course via Virtual Classroom
Join this online CPD module from Skills for Care and develop the self-management skills you need to lead with confidence. Learn how to set goals, prioritise tasks, and stay motivated even when faced with challenges.
Whether you are in a team leader, senior or management role in care, or just someone looking to improve yourself, this course is perfect for you.
This Skills for Care CPD module will help managers to tackle isolation, manage time, build resilience and ensure wellbeing. It will look at techniques and tools which can support managers to self-manage and understand when and how behaviours can influence and impact on others. Unlike undertaking formal qualifications, which can often feel like a solitary process, this CPD module connects managers with their peers. Managers will understand how successful behaviours and practical strategies can support them in their day-to-day work. They’ll be challenged to put these into practice, boosting their capacity to lead and manage effectively.
The module includes an emphasis on reflection, helping managers to learn from their day-today experiences and think about how they can do things differently or get better at recognising what they do well.
Learning Outcomes
• Awareness of the impact of your own beliefs and values
• Understanding self-management, self-awareness and confidence
• Understanding integrity and how actions & words influence others
• Awareness of cultures that foster resilience
• Understanding emotional intelligence
• How to deal with pressure and stress using well-being strategies including delegation
• Awareness of time management, techniques and tools.

As HCPA hold the Quality Assured Learning Service (QACLS) benchmark, you can confidently book this programme, knowing the training is of an exceptionally high standard and will provide you with the vital skills needed to successfully lead.

This course is eligible for Adult Social Care providers to claim 100% cost reimbursement through the Learning and Development Support Scheme (LDSS)*.
*Please note: As per our T&C’s, this course carries a fee. Please refer to the T&C’s in the event of non-attendance, non-completion or late cancellation.
Claims can only be made by the care provider, individuals are not eligible to claim directly.

Adult Disability Services Manager Forum
2025-09-30 10:00 - 12:00 | Virtual Classroom
Course fee: HCPA Full Member: Fully funded* | ACE Member: Fully funded* | Associate Member: N/A | Non-member: N/A
2 hour forum virtual via MS Teams!

Join our forum for Managers, Deputies, Unit Leads, Team Leaders and Compliance leads, who work in Adult Disability Care Services
This forum is designed to be your space – a place to connect, collaborate, and share what matters most to you.
We’re still gathering content and would love your input to help shape the agenda.
Tell us:
• What topics should we cover?
• What challenges are you facing?
• Any guest speakers you’d like to hear from?
Please fill out the below quick form to book and furnish us with your suggestions – we’re all ears & book your space below!
Click here for your suggestions
We look forward to seeing you online!
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred

Internal Training - Introduction to TEAMology...
2025-09-30 13:00 - 15:30 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Half day course at HCPA Campus
This course is for HCPA Staff only.
In this fun and engaging session, you’ll be introduced to our powerful TEAMology Tool, designed to boost your self-awareness, communication skills, and understanding of team dynamics.
At the heart of TEAMology is the concept of Intent vs. Perception, helping you see how your actions are perceived by others and how that affects collaboration and culture. You’ll explore your own psychological type, appreciate what drives you and those around you, and gain insight into how to build stronger working relationships.
This session offers a fresh and practical approach to personal development.
Learning Outcomes:
By the end of the session, you will be able to:
• Identify your own psychological type and working style
• Recognise the gap between intent and perception in workplace interactions
• Appreciate your personal strengths and key drivers
• Understand what motivates others and how to better communicate with them
• Build confidence in how you show up at work and with colleagues
• Reduce misunderstandings and strengthen your professional relationships
• Begin using a shared language for positive team dynamics and culture
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred.

Internal Training - HCPA Customer Care Standards and Call Handling Refresher...
2025-10-03 09:15 - 10:15 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
1 hour hybrid session
This course is for HCPA Staff only.
This course is intended as a refresher for all HCPA staff who are expected to handle telephone enquiries from customers.
It will cover our own customer service standard and discuss the current process for handling calls and dealing with enquiries efficiently.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred.

Managing People - Proactively Raising Productivity through Performance Management
2025-10-03 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Full Member: Fully funded* | Associate Member: £56+VAT | ACE Member: £50+VAT | Non-member: £75+VAT
One Day course at HCPA
People are any company’s greatest asset and even more so in the care sector, so how do you ensure you keep the right people in the right jobs?
This course has been designed to support managers at all levels to reflect on staff performance and grow staff teams to work together creating a ‘can do’ environment where challenges are met with passion and enthusiasm and staff are confident in their place in the company. Delegates will learn how to stand back and look at systems and process models
Learning objectives:

Identify key responsibilities of a Leader.
Understand reasons for performance management.
Recognise the balance between challenge and support.
Analyse the differences of a leader and a manager.
Distinguish between the 4 leadership styles.
Demonstrate effective coaching skills.
Examine feedback tools.
Evaluate knowledge using case studies.

*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred.

Wound Management CPD for Nurses
2025-10-08 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: Non-member: £150+VAT
Associate Member: £112+VAT | ACE Member: £100+VAT | HCPA Full Member: Fully funded*
Two day course at HCPA
Day 1: 08/10/2025
Day 2: 09/10/2025
This interactive course will provide valuable insight into current local and national drivers directing management of pressure ulcers and wound care. There will be revision of anatomy and physiology of wounds and wound healing , pressure ulcer prevention, identification and management. Practical sessions in wound dressings selection and how to use ‘Great Skin’ resources.
Learning objectives:
Wound Management Day 1
• Understand the impact of National and local drivers for wound care
• Revision of Anatomy & Physiology of the skin and wound healing
• Understanding the importance of accurate Holistic Wound assessment
• Identify management options and introduction of local pathways
• Gaining knowledge in prevention and management of Skin tears
• Developing further skills in dressing products selection according to wound type
• Identifying and managing lower limb conditions
• Explore foot health in care settings and care of the diabetic foot
Pressure ulcer Prevention and Management Day 2
• Gain knowledge of national and local drivers for pressure ulcer prevention
• Review the physiology of pressure ulcer development and identification of pressure damage
• Implement ASSKING care bundles with ‘Great Skin’ resources into care settings with application to surface including seating and posture, skin inspection, risk assessment, keeping patients/residents moving, continence management and good nutrition
• Understand the importance of developing skills and knowledge in giving information and teaching colleagues, residents and their families in the care setting to raise awareness and reduce risk.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Winter Planning Webinar
2025-10-09 11:00 - 12:00 | Virtual Classroom
1 hour webinar
This webinar will include expert advice and analysis from Public Health, UKHSA, HCC and HCPA, covering topics such as: Vaccination, IPC guidance, Winter Readiness Toolkit, Healthy Homes over winter, preparing Business Continuity Plans and more!
This webinar is for all types of care settings and we encourage you to join
CLICK HERE TO REGISTER
Each attendee needs to be individually registered

Bed Rail Risk Management for Managers
2025-10-14 10:00 - 11:30 | Virtual Classroom
Course fee: HCPA Full Member: Fully funded* | ACE Member: Fully funded* | Associate Member: N/A | Non-member: N/A
1.5 hour Webinar via Zoom!

HCPA are pleased to welcome you to this interactive online learning session.
This session will help managers confidently navigate decisions about the use of bed rails and bed levers, in line with MHRA guidance and best practice principles. The training will cover when equipment is necessary, how to complete risk assessments effectively, and how to ensure decisions are always safe and person-centred.
By the end of this session, participants will be able to:
1. Understand the purpose and key content of the new Bed Rail Risk Management Guide.
2. Recognise their responsibilities under the National Patient Safety Alert regarding bed rail safety.
3. Identify when and how bed rails and bed levers should be considered, in line with MHRA guidance.
4. Confidently oversee the completion of risk assessments for bed rails within their service.
5. Support care staff to make safe, person-centred decisions about bed rail use.
6. Understand when to escalate concerns or request a community-based review.
FULLY BOOKED
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred

Bed Care Management - Risks and how you can support - For Homecare Providers
2025-10-14 14:00 - 15:00 | Virtual Classroom
Course fee: HCPA Full Member: Fully funded* | ACE Member: Fully funded* | Associate Member: N/A | Non-member: N/A
1 hour Webinar via Zoom!

HCPA are pleased to welcome you to this interactive online learning session.
Learning Objectives
• Exploring people’s experiences of Bed Care
• Sharing potential barriers of Bed Care Management
• Ensuring a supportive experience for someone who is receiving Bed Care
• Contracture Management
• The importance of accurate documentation
FULLY BOOKED
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred

Market Shaping Forum - Understanding Plus Size Care Opportunities for Care Homes
2025-10-14 14:00 - 15:30 | Virtual Classroom
1.5 hour virtually via MS Teams
Only available for Care Homes & Nursing Homes in Hertfordshire
Join us for the Market Shaping Online Forum with Hertfordshire Residential and Nursing Homes focused on Plus Size care, hosted by HCPA and led by HCC Adult Care Services.
This essential session aims to raise awareness of the growing needs of the plus size care market, both now and in the future.
The forum will explore:
• Current landscape and perceptions
• Commissioning expectations and requirements
• Barriers and Challenges to delivery
• Training and equipment provision
• Next Steps
The forum will include interactive breakout discussions to identify support mechanisms, potential challenges and innovative opportunities for delivering plus size care.
We encourage any Residential or Nursing Homes that are interested in learning more to join us, you do not need to be currently delivering this area of care!
You will have an opportunity to share insights and feedback which will help shape future strategies and support frameworks.
Click here to book

Falls Management - Ensure your service is up to date with best practice - For Homecare Providers
2025-10-28 10:30 - 11:30 | Virtual Classroom
Course fee: HCPA Full Member: Fully funded* | ACE Member: Fully funded* | Associate Member: N/A | Non-member: N/A
1 hour Webinar via Zoom!

HCPA are pleased to welcome you to this interactive online learning session.
Learning Objectives
• Ensure you are aware of robust risk assessing for falls
• Discuss falls interventions and share best practice, linked to the World Falls guidance
• Ensure triangulation across care planning
• The importance of building your internal MDT
• Be aware of the power of exercise and movement
FULLY BOOKED
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred

Sensory Loss Awareness
2025-10-29 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Full Member: Fully Funded*
Associate Member: £56+VAT | ACE Member: £50+VAT | Non-member: £75+VAT
One day course at HCPA Campus
This training course is designed to equip care workers with the knowledge and skills to effectively support adults living with sensory loss. Participants will develop an understanding of how sensory processing systems work, the different types of sensory loss, and the potential causes and impacts on individuals’ daily lives. The course will place strong emphasis on person-centred approaches, ensuring that care workers can plan and deliver meaningful support tailored to individual needs.
The session will also cover the role of legislation, with particular focus on the Mental Capacity Act 2005, and introduce the Sensory Framework within Hertfordshire. Care workers will explore practical strategies, resources, and services available to promote independence, inclusion, and quality of life for people experiencing sensory loss.
Learning objectives:
• Identify the key Sensory Processing Systems
• Describe the main types of Sensory Loss
• Identify the Causes of Sensory Loss
• Explain the Impacts of Sensory Loss
• Summarise Strategies for Planning and providing Person-Centred Support
• Explain how the Mental Capacity Act 2005 supports individuals with Sensory Loss
• Describe the Sensory Framework in Hertfordshire
• Identify appropriate sources of Support, Services, and Guidance

*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Eating Drinking and Ageing well
2025-10-30 10:00 - 12:00 | Virtual Classroom
Course fee: Fully funded
2 hour webinar via Zoom

This webinar will introduce you to the foundations of a healthy and balanced diet for your clients to support them in eating, drinking and ageing well. It will cover the importance of enjoying food and mealtimes, maintaining a healthy weight, keeping hydrated and having a nutrient rich diet.
Learning Objectives
1. Recognise how taking pleasure in food and drink can help maintain health by eating well.
2. Explain why maintaining your weight as you age is usually best for good health.
3. Describe why it is important to keep active.
4. Explain what a nutrient rich diet is and its importance as you age.
5. Identify the role and importance of vitamin D for good health.
6. Describe ways to ensure an adequate fluid intake to prevent dehydration.
FULLY BOOKED
Each attendee needs to be individually registered
Delegates who are late may not be admitted into the session
